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PNC Bank, Review
PNC Bank, Review
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Wonderful experience
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by Bettyeber1, Jun. 15, 2020
I had to complete a business transaction last month and had the pleasure of working with Kavonn Paxton. He was very professional and patient. He listened to my request, and completed the transaction with accuracy. He even went the extra mile to come to my car and confirm that the required checks were processed correctly. I will definitely work with him again.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Ansley Mall Branch at Atlanta, GA
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Bettyeber1, Jun. 15, 2020
I had to complete a business transaction last month and had the pleasure of working with Kavonn Paxton. He was very professional and patient. He listened to my request, and completed the transaction with accuracy. He even went the extra mile to come to my car and confirm that the required checks were processed correctly. I will definitely work with him again.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Ansley Mall Branch at Atlanta, GA
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Customer no service
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by GoingPostal, Dec. 06, 2019
The drive thru is closed, no tellers on the inside. Wait for someone to become available to assist. Then find out the person who is supposed to be helping you doesn't have access. This was a big request $100 in $ coins, and only 1 person can do that. She was with another customer and I couldn't wait since I was on my lunch hour. No Saturday hours, so what happened to customer service?
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby GoingPostal, Dec. 06, 2019
The drive thru is closed, no tellers on the inside. Wait for someone to become available to assist. Then find out the person who is supposed to be helping you doesn't have access. This was a big request $100 in $ coins, and only 1 person can do that. She was with another customer and I couldn't wait since I was on my lunch hour. No Saturday hours, so what happened to customer service?
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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by FromCityToCountry 2020-07-25 01:27:25
That sucks, but dude sometimes people that work in an office environment like a bank slow down because that's the nature (& attitude of the other employees) to be slowpokes during the day because they can or it has been encouraged by the higher-ups within that office. I feel like you could have just sat there a little bit longer and gotten your $100 in $1 coins like Sacajawea Gold Dollars or whatever kind they have these days, and nothing would have happened to you (like a negative consequence) from your place of employment. Sorry you felt like that though, but I personally am not going to rule this branch out of the running for where I am going to open my next account at based on your review alone, but thank you for taking the time to tell us about your experience!
Impressed with staff
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by Sgrimes, Dec. 05, 2019
I have done banking with pnc for years but lately I have had to do some business banking for my son and was impressed with your staff especially Jason. He was very efficient and friendly. But what impressed me the most was his ability to help me through some banking issues that were new to me. He was patient yet quickly helped me through things and explained how to do these things in the future. He was always very pleasant and patient. Thank you for such good service.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Tri-County Plaza Branch at Belle Vernon, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby Sgrimes, Dec. 05, 2019
I have done banking with pnc for years but lately I have had to do some business banking for my son and was impressed with your staff especially Jason. He was very efficient and friendly. But what impressed me the most was his ability to help me through some banking issues that were new to me. He was patient yet quickly helped me through things and explained how to do these things in the future. He was always very pleasant and patient. Thank you for such good service.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Tri-County Plaza Branch at Belle Vernon, PA
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by FromCityToCountry 2020-07-25 01:31:32
Right on SGrimes, I'm glad to hear about your positive experience and thoughts about this particular branch of PNC Bank! I am moving to Springfield this weekend and may be looking for a new place to bank with. Thanks again!
Fantastic customer service
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by Moodyblew, Nov. 26, 2019
Josie Angelo has been so helpful in helping me in support of my father. At every turn she has always went the extra mile with genuine concern and a smile!
In fact, I have always been greeted in a friendly manner by all I have come in contact with at the Milan Road Branch.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Milan Road Branch at Sandusky, OH
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Overall Ratingby Moodyblew, Nov. 26, 2019
Josie Angelo has been so helpful in helping me in support of my father. At every turn she has always went the extra mile with genuine concern and a smile!
In fact, I have always been greeted in a friendly manner by all I have come in contact with at the Milan Road Branch.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Milan Road Branch at Sandusky, OH
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albert sweeney des, pa
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by 789101112, Nov. 18, 2019
Ordered checks 3 times and never got them. Every time I call the receptionists apologize for the poor service but I still have not received any checks and have run out of the temporary checks. This has been going on for over 2 months.
* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Falls Grove Branch at Rockville, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 789101112, Nov. 18, 2019
Ordered checks 3 times and never got them. Every time I call the receptionists apologize for the poor service but I still have not received any checks and have run out of the temporary checks. This has been going on for over 2 months.
* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Falls Grove Branch at Rockville, MD
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PNC Bank, Olney - missing deposit
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by Chettg2007, Oct. 01, 2019
I have a custodial account with my son. We have deposited $3000 cash into our account. After few months we went to deposit a check and our account was empty. No cash in the account. I have complained to the bank and they couldn't figure out what happened to my money. Unfortunately I did not keep my deposit slip and there was no way for me to prove it. we are still missing money and bank did not offer anything to help us to find our money. Very poor service and very disappointed with the bank's response to our complaint. Unfortunately for my son his first banking experience was very painful one.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Olney @giant at Olney, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Chettg2007, Oct. 01, 2019
I have a custodial account with my son. We have deposited $3000 cash into our account. After few months we went to deposit a check and our account was empty. No cash in the account. I have complained to the bank and they couldn't figure out what happened to my money. Unfortunately I did not keep my deposit slip and there was no way for me to prove it. we are still missing money and bank did not offer anything to help us to find our money. Very poor service and very disappointed with the bank's response to our complaint. Unfortunately for my son his first banking experience was very painful one.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Olney @giant at Olney, MD
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by ZacAttack 2019-11-01 18:50:40
You should ALWAYS keep your deposit slips! The fact that you did not (as you reported above) raises serious questions about the alleged deposit. Also, throwing away your deposit slip -- especially before you made sure the money was properly credited to your account -- amounts to not showing the kid the right way to bank. This incident should, however, teach a valuable lesson. [Otherwise, I'm sorry to hear of your loss.]
Crooked business
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by Shuffel85, Aug. 12, 2019
I went in to get a loan for the first time in my life. I was going to purchase a car and wanted to get approved before I went and looked at the car. The bank representative tells me I need to get a personal loan. I tell her I don’t want to take out a loan and that I just want to be approved to see what my interest rate would be. She makes me fill out a ton of paperwork and tells me that the bank is writing a check and that if I wanted to take out the loan to buy the car that day i could. I explicitly repeated myself and said that I did not want to take the loan out today and wanted to get approved and have an idea of why my interest rate would be. She reaffirms that I am not taking a loan out unless I cash the check. I even go to the point to ask if I threw the check away would there be any negative consequences and she says no. I don’t buy the car therefore I don’t use the check. One month later I get notified my credit has dropped 50 point and that the loan was taken out even though I never cashed the check. I call PNC and they say I HAVE to deposit the check and pay the interest accrued even though I didn’t buy the car or need the loan. The staff was not understanding at all and I felt extremely cheated and taken advantage of. The bank representative lied to me the day I got the loan and essentially this bank has stolen money from me in the process. If you expect integrity don’t bother walking through the door.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kendig Square Branch at Willow Street, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Shuffel85, Aug. 12, 2019
I went in to get a loan for the first time in my life. I was going to purchase a car and wanted to get approved before I went and looked at the car. The bank representative tells me I need to get a personal loan. I tell her I don’t want to take out a loan and that I just want to be approved to see what my interest rate would be. She makes me fill out a ton of paperwork and tells me that the bank is writing a check and that if I wanted to take out the loan to buy the car that day i could. I explicitly repeated myself and said that I did not want to take the loan out today and wanted to get approved and have an idea of why my interest rate would be. She reaffirms that I am not taking a loan out unless I cash the check. I even go to the point to ask if I threw the check away would there be any negative consequences and she says no. I don’t buy the car therefore I don’t use the check. One month later I get notified my credit has dropped 50 point and that the loan was taken out even though I never cashed the check. I call PNC and they say I HAVE to deposit the check and pay the interest accrued even though I didn’t buy the car or need the loan. The staff was not understanding at all and I felt extremely cheated and taken advantage of. The bank representative lied to me the day I got the loan and essentially this bank has stolen money from me in the process. If you expect integrity don’t bother walking through the door.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Kendig Square Branch at Willow Street, PA
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Hadil
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by Hadil, Jan. 20, 2019
Tysia Bethea is the best.. excellent...helpfull..want to thank and appreciate her so much..
* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Roswell 92 And King Branch at Roswell, GA
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Overall Rating Office Environment & Staffby Hadil, Jan. 20, 2019
Tysia Bethea is the best.. excellent...helpfull..want to thank and appreciate her so much..
* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Roswell 92 And King Branch at Roswell, GA
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by Hadil 2019-03-15 18:44:44
Ms. Regan was so helpful..good...understand our needs...fast. so excellent..appreciate her..
Hadil
Hadil
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by Pagoda, Dec. 31, 2018
As far as mainstream, full service banks are concerned, there is no comparison between PNC Bank and any other banking house.
I give PNC Bank a Triple A+ Rating.
The printed, monthly statement for the regular checking account is the most straight-forward, to-the-point, clearly-defined document I've witnessed ....emanating from any business operation. Again, PNC Bank gets a AAA+++ rating.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Beacon Mall Branch at Alexandria, VA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Pagoda, Dec. 31, 2018
As far as mainstream, full service banks are concerned, there is no comparison between PNC Bank and any other banking house.
I give PNC Bank a Triple A+ Rating.
The printed, monthly statement for the regular checking account is the most straight-forward, to-the-point, clearly-defined document I've witnessed ....emanating from any business operation. Again, PNC Bank gets a AAA+++ rating.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Beacon Mall Branch at Alexandria, VA
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Great bank
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by Mlsh1979, Dec. 15, 2018
Everything is nice and clean
Bank personnel is friendly and knowledgeable. Very helpful security guard. Coffee machine with free coffee. Atm always available.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Overlea Branch at Baltimore, MD
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Mlsh1979, Dec. 15, 2018
Everything is nice and clean
Bank personnel is friendly and knowledgeable. Very helpful security guard. Coffee machine with free coffee. Atm always available.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Overlea Branch at Baltimore, MD
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Good products and Great customer service
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by LanW, Jul. 13, 2018
Not only does PNC offer good products, but also provides outstanding customer service.
I first became PNC's customer when I applied HELOC b/c their interest rate was below the prime rate. Later they contacted me with good promotion for the Money Market that actually offered decent interest rate.
Here is the customer service part besides being friendly and professional...When I re-financed a few yrs ago, my ex wasn't gonna drive 45 min during lunch to sign the paperwork. The branch manager Dwight volunteered to drive to his office to get his signature. I was so touched by the gesture. It's unheard of! Recently, I was told 1 day before my home sale to freeze my HELOC. Shana J did all the paperwork for me, and Kevin H jumped thru loops to get my expedited req to HQ b/c their fax was down. They both contacted me the next day by phone and by email that the req was completed. They followed up and followed through, absolutely awesome!!
I highly recommend PNC in Martinsville!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Martinsville Branch at Martinsville, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LanW, Jul. 13, 2018
Not only does PNC offer good products, but also provides outstanding customer service.
I first became PNC's customer when I applied HELOC b/c their interest rate was below the prime rate. Later they contacted me with good promotion for the Money Market that actually offered decent interest rate.
Here is the customer service part besides being friendly and professional...When I re-financed a few yrs ago, my ex wasn't gonna drive 45 min during lunch to sign the paperwork. The branch manager Dwight volunteered to drive to his office to get his signature. I was so touched by the gesture. It's unheard of! Recently, I was told 1 day before my home sale to freeze my HELOC. Shana J did all the paperwork for me, and Kevin H jumped thru loops to get my expedited req to HQ b/c their fax was down. They both contacted me the next day by phone and by email that the req was completed. They followed up and followed through, absolutely awesome!!
I highly recommend PNC in Martinsville!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Martinsville Branch at Martinsville, NJ
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ATM is broken more than it is operational
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by WhiteHousePlumber, Jul. 09, 2018
So everyone knows right from the start, this concerns the ATM machine at the Singer Island branch office in Riviera Beach FL. I do not go to the ATM every day but currently, this branch is running a 75-80% failure rate on the ATM in service. I use it more as a convenience and not a cash lifeline and sucks be to you if you need money on a weekend and this machine is on strike, again.
Having to go inside is steps away but the point is this: If you have an ATM, make it working or pull it out and install another. Not rocket surgery here. Staff inside seems so passé about it.
Tip: Call the bank before you go over and inquire if ATM is up and running. PTA more than it is worth.
The star rating system needs to have an N/A star as none of the above pertained to my letter. I gave them all average so I could get off this screen.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Singer Island Branch at West Palm Beach, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby WhiteHousePlumber, Jul. 09, 2018
So everyone knows right from the start, this concerns the ATM machine at the Singer Island branch office in Riviera Beach FL. I do not go to the ATM every day but currently, this branch is running a 75-80% failure rate on the ATM in service. I use it more as a convenience and not a cash lifeline and sucks be to you if you need money on a weekend and this machine is on strike, again.
Having to go inside is steps away but the point is this: If you have an ATM, make it working or pull it out and install another. Not rocket surgery here. Staff inside seems so passé about it.
Tip: Call the bank before you go over and inquire if ATM is up and running. PTA more than it is worth.
The star rating system needs to have an N/A star as none of the above pertained to my letter. I gave them all average so I could get off this screen.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Singer Island Branch at West Palm Beach, FL
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PNC Bank Shreve Ohio
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by fixcar1, Jun. 18, 2018
We have lived in the Shreve area for 40 years,and this bank has been bought and sold three times. PNC has owned this location for several years and one thing that never changed was the small town friendly customer service. Will be sad to see this bank close.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Shreve Branch at Shreve, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby fixcar1, Jun. 18, 2018
We have lived in the Shreve area for 40 years,and this bank has been bought and sold three times. PNC has owned this location for several years and one thing that never changed was the small town friendly customer service. Will be sad to see this bank close.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Shreve Branch at Shreve, OH
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PNC bank on HUNT RD - Javier Garcia
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by RachelSchweitzer, Jun. 16, 2018
I opened up a new bank account with Javier Garcia recently. (I hope i spelled his name right). I was reluctant to go to a branch and was considering a credit union instead but i went with PNC. Javier was very professional , polite, and was able to answer all of my questions. Came up there today to pick up my new bank card as i lost my old one. He was able to assist me and was professional and courteous as always. Give him a promotion !
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Blue Ash Branch at Cincinnati, OH
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RachelSchweitzer, Jun. 16, 2018
I opened up a new bank account with Javier Garcia recently. (I hope i spelled his name right). I was reluctant to go to a branch and was considering a credit union instead but i went with PNC. Javier was very professional , polite, and was able to answer all of my questions. Came up there today to pick up my new bank card as i lost my old one. He was able to assist me and was professional and courteous as always. Give him a promotion !
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Blue Ash Branch at Cincinnati, OH
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Would not recommend this location
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by Ugottherightperson, Jun. 15, 2018
Do not recommend this location!! I came in today with my daughter to open her a student account and we were actually turned away because "they could not work us in". The best part is after I waited in line only to be turned away a gentleman walks right up to the ladies office and I heard him say I don't have an appointment but can u help me and of course she said yes. Now remind you I was there first, but I think it's rude to just walk in someone's office so I waited in line like most people should do. I find this to be so unprofessional and honestly considering taking my business somewhere else!!!!!!!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Mt. Washington Ky Branch at Mount Washington, KY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Ugottherightperson, Jun. 15, 2018
Do not recommend this location!! I came in today with my daughter to open her a student account and we were actually turned away because "they could not work us in". The best part is after I waited in line only to be turned away a gentleman walks right up to the ladies office and I heard him say I don't have an appointment but can u help me and of course she said yes. Now remind you I was there first, but I think it's rude to just walk in someone's office so I waited in line like most people should do. I find this to be so unprofessional and honestly considering taking my business somewhere else!!!!!!!!!
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on PNC Bank, Mt. Washington Ky Branch at Mount Washington, KY
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Worst Managed Branch
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by incompetent, Jun. 07, 2018
They treat small business owners like they're doing you a favor by making change for you
Ever time I go to this branch I feel like they think I'm trying to cheat them out of something
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Millburn Branch at Millburn, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby incompetent, Jun. 07, 2018
They treat small business owners like they're doing you a favor by making change for you
Ever time I go to this branch I feel like they think I'm trying to cheat them out of something
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Millburn Branch at Millburn, NJ
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Irresponsible
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by RustyTrombone, Jun. 04, 2018
So long as one never has to interact with any bank staff, things will go well. I was working to resolve an ongoing matter with the branch manager. He advised me that he had a forthcoming appointment but that he would call me in two hours and gave me his card to call him in case we missed connections. He never called and two days of voicemail went unanswered.
On another occasion, my daughter came to the bank with me to cash a check. She wasn’t old enough to have an account of her own and had been treated for brain cancer. As such, she had some speech difficulties at the time. She wanted to explain to the teller that she didn’t have an account but I did and she would like to cash the check against my account. Before she could get started, the teller interrupted her and told her that she could not cash that check there since it was not drawn from a PNC account. She tried again to explain that I was a PNC account holder. The teller snapped at her, “You can speak when I’m finished, young lady.” By that point I had enough and I told the teller that if she would be quiet for a second that she would have been known that I had an account there because that’s what my daughter was trying to say to begin with.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Promenade Branch at Charlotte, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RustyTrombone, Jun. 04, 2018
So long as one never has to interact with any bank staff, things will go well. I was working to resolve an ongoing matter with the branch manager. He advised me that he had a forthcoming appointment but that he would call me in two hours and gave me his card to call him in case we missed connections. He never called and two days of voicemail went unanswered.
On another occasion, my daughter came to the bank with me to cash a check. She wasn’t old enough to have an account of her own and had been treated for brain cancer. As such, she had some speech difficulties at the time. She wanted to explain to the teller that she didn’t have an account but I did and she would like to cash the check against my account. Before she could get started, the teller interrupted her and told her that she could not cash that check there since it was not drawn from a PNC account. She tried again to explain that I was a PNC account holder. The teller snapped at her, “You can speak when I’m finished, young lady.” By that point I had enough and I told the teller that if she would be quiet for a second that she would have been known that I had an account there because that’s what my daughter was trying to say to begin with.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Promenade Branch at Charlotte, NC
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Horrible attitude
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by appleapple, May. 30, 2018
Lady (named Arlene?) rolled her eyes and said she was "doing me a favor already" when I politely asked for confirmation that basic actions had been performed. Unclear why the attitude at this location is so unusually horrible. The 36th and Market branch is much better.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, University Of Pennsylvania Branch at Philadelphia, PA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby appleapple, May. 30, 2018
Lady (named Arlene?) rolled her eyes and said she was "doing me a favor already" when I politely asked for confirmation that basic actions had been performed. Unclear why the attitude at this location is so unusually horrible. The 36th and Market branch is much better.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, University Of Pennsylvania Branch at Philadelphia, PA
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FIVE Contacts about problem and still not fixed!
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by 2TiredCustomer, May. 08, 2018
I have been a bank customer since 1978 when PNC took over a smaller bank in Oldham co. That's 40 years folks! In Jan 2018, I receive my statement in the mail as I alway have and prefer, and the copies of the check were not included for some reason. So I call PNC and told them I didn't receive my check copies. The girl said she would fix the problem. I'm like great.
Feb 2018 I get my statement no copies of the checks are returned. I call again to the PNC 1-800 number Complained to the CS girl again and asked her to mail me Jan and Feb canceled checks. She said she would. What did I receive? Not the Copies of the checks but Jan and Feb Statement face pages. I
'm thinking to myself really? really? What has happened to customer service?
March 2018 - I get statement -no check copies. Again this is become absurd.
So I stop on into the location on Taylorsville road by the Snyder Freeway and go through the drive thru. I live in Shelbyville so this is a special trip into town to deal with my statement problem. I figure a face to face contact will solve the problem and I got some cash. I don't carry debt cards and I don't bank on line. Because everytime I've tried to go on line they say my pass word has expired and I have to find a new one. How ridiculous?
The teller says she will fix the problem, but I should consider banking on online to see my checks anytime. I did not want to go into the entire problem I've had with trying to get into my accounts. I have more then one with PNC.
April 2018- I receive my statement. Guess what folks. - NO CHECK COPIES! As I roll my eyes. So this time I'm going to go into the bank and get this problem solved once and for all. I walk into the Lake Forest branch and ask to speak to a manger. The Millennial girl at the desk asks if she can help me. I said, yes I'd like to see a manager. She says, I can help you so I explain to her what the problem is. She doesn't know how to fix it, asks some other girl who doesn't know either. , I said, " evidently you both can't help me. May I see a manager. " Finally after some coaxing she gets him. And by now she picks an attitude with me and rolls her eyes. Folks -I'm the customer who can 't get the problem corrected!
The manager is polite and I ask him to solve the problem, don't stand over the girl's shoulder training her how do this computer work. So he says to me, I've never seen you before. I've said been thru here a few times as I live in Shelbyville and there is no PNC there. We back to his office and tries to fix the problem.
I explain to him, I wish to receive my statement in the mail, it take two minutes of my time to examine my statement to determine there is a problem. After he looks up my account and sees that I have over $10,000 in my checking account he proceeds to get very nice with me. He then tells me I can go into my accounts on line. Then, I remember he's the guy a year ago that set up my ability to go on line. And when I needed to, it Locked out. And I explained that to him and say, I told you I've been in here before.
He is nice and polite and showed me where he fixed the problem and said it may take up to two billing cycles to get my cancelled check copies back. I thought to myself this is how PNC does business? really ? Really? Your computers have no problems charging a penalty for a check when the deposit from a different institute was made after four o'clock. And PNC can't get this problem solved over five months!
So I ask him for a statement copy of all of my checks all on one page like the statement. He says he can't do that and proceeds to make copies of all of the check one on each single piece of paper. And had to get special permission to do it. I'm like you would charge me twice to do this? I already pay extra to receive them in the mail, which PNC HAS NOT DONE IN FOUR MONTHS NOW. I thanked him for 50 piece of paper and went on down the road thinking the problem is solved.
OK Folks. it is now May 2018 - Do you think I got Copies of my Checks in my May Statement? NO, a big fat NO copies of my checks. So I stop into the bank at 8:30 after my doctor's appointment. It wasn't open yet. But they were letting in employees. So I asked to see the manager, told the girl to hand him my statement. He came to the lobby and I said this is my fifth contact with your back about this problem. He was holding my statement in his hand and was like I told you it could take up to two billing cycles to get the problem corrected. He' said I showed you on the computer where I changed it. I said," I have no idea if you changed it or not, I don't run your computers. Furthermore if any of the the first- three persons I contacted corrected the problem it would corrected by now. "
I said, "give me my statement I need to go." I have work to do. He stated to say, "no he wan't going to give it back to me." I went to take it from him and he didn't release it. I said, "excuse me that is my statement not yours!" and he released it to me. I'm like this is the craziest situation I have ever had to deal with. I had to get back to my farm, I had customers coming, that's why I made an early doctor's appointment. I had things to do and people to meet. And by now I'm starting to get frustrated.
So this is a saga of my ill prepared statements and the beyond belief poor customer service I have receive in the last five months. So PNC is this the way you do business? really? really?
* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Louisville Main Branch at Louisville, KY
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 2TiredCustomer, May. 08, 2018
I have been a bank customer since 1978 when PNC took over a smaller bank in Oldham co. That's 40 years folks! In Jan 2018, I receive my statement in the mail as I alway have and prefer, and the copies of the check were not included for some reason. So I call PNC and told them I didn't receive my check copies. The girl said she would fix the problem. I'm like great.
Feb 2018 I get my statement no copies of the checks are returned. I call again to the PNC 1-800 number Complained to the CS girl again and asked her to mail me Jan and Feb canceled checks. She said she would. What did I receive? Not the Copies of the checks but Jan and Feb Statement face pages. I
'm thinking to myself really? really? What has happened to customer service?
March 2018 - I get statement -no check copies. Again this is become absurd.
So I stop on into the location on Taylorsville road by the Snyder Freeway and go through the drive thru. I live in Shelbyville so this is a special trip into town to deal with my statement problem. I figure a face to face contact will solve the problem and I got some cash. I don't carry debt cards and I don't bank on line. Because everytime I've tried to go on line they say my pass word has expired and I have to find a new one. How ridiculous?
The teller says she will fix the problem, but I should consider banking on online to see my checks anytime. I did not want to go into the entire problem I've had with trying to get into my accounts. I have more then one with PNC.
April 2018- I receive my statement. Guess what folks. - NO CHECK COPIES! As I roll my eyes. So this time I'm going to go into the bank and get this problem solved once and for all. I walk into the Lake Forest branch and ask to speak to a manger. The Millennial girl at the desk asks if she can help me. I said, yes I'd like to see a manager. She says, I can help you so I explain to her what the problem is. She doesn't know how to fix it, asks some other girl who doesn't know either. , I said, " evidently you both can't help me. May I see a manager. " Finally after some coaxing she gets him. And by now she picks an attitude with me and rolls her eyes. Folks -I'm the customer who can 't get the problem corrected!
The manager is polite and I ask him to solve the problem, don't stand over the girl's shoulder training her how do this computer work. So he says to me, I've never seen you before. I've said been thru here a few times as I live in Shelbyville and there is no PNC there. We back to his office and tries to fix the problem.
I explain to him, I wish to receive my statement in the mail, it take two minutes of my time to examine my statement to determine there is a problem. After he looks up my account and sees that I have over $10,000 in my checking account he proceeds to get very nice with me. He then tells me I can go into my accounts on line. Then, I remember he's the guy a year ago that set up my ability to go on line. And when I needed to, it Locked out. And I explained that to him and say, I told you I've been in here before.
He is nice and polite and showed me where he fixed the problem and said it may take up to two billing cycles to get my cancelled check copies back. I thought to myself this is how PNC does business? really ? Really? Your computers have no problems charging a penalty for a check when the deposit from a different institute was made after four o'clock. And PNC can't get this problem solved over five months!
So I ask him for a statement copy of all of my checks all on one page like the statement. He says he can't do that and proceeds to make copies of all of the check one on each single piece of paper. And had to get special permission to do it. I'm like you would charge me twice to do this? I already pay extra to receive them in the mail, which PNC HAS NOT DONE IN FOUR MONTHS NOW. I thanked him for 50 piece of paper and went on down the road thinking the problem is solved.
OK Folks. it is now May 2018 - Do you think I got Copies of my Checks in my May Statement? NO, a big fat NO copies of my checks. So I stop into the bank at 8:30 after my doctor's appointment. It wasn't open yet. But they were letting in employees. So I asked to see the manager, told the girl to hand him my statement. He came to the lobby and I said this is my fifth contact with your back about this problem. He was holding my statement in his hand and was like I told you it could take up to two billing cycles to get the problem corrected. He' said I showed you on the computer where I changed it. I said," I have no idea if you changed it or not, I don't run your computers. Furthermore if any of the the first- three persons I contacted corrected the problem it would corrected by now. "
I said, "give me my statement I need to go." I have work to do. He stated to say, "no he wan't going to give it back to me." I went to take it from him and he didn't release it. I said, "excuse me that is my statement not yours!" and he released it to me. I'm like this is the craziest situation I have ever had to deal with. I had to get back to my farm, I had customers coming, that's why I made an early doctor's appointment. I had things to do and people to meet. And by now I'm starting to get frustrated.
So this is a saga of my ill prepared statements and the beyond belief poor customer service I have receive in the last five months. So PNC is this the way you do business? really? really?
* this reviewer has be with this bank for >10 years
* this review was made on PNC Bank, Louisville Main Branch at Louisville, KY
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Elder
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Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LIFE, Apr. 25, 2018
My husband had a massive stroke along with brain bleed on `the 4th of February of this year and due to the stresses and strain of seeing him helpless and at the mercy of others, along with financial upheaval, a chance of loosing our house and several other life issues, I fell into a depression inspite of still hanging onto church attendance, reading the word and sometimes praying. I thought of committing suicide and also hurting my husband because I didn't want him to be back here with no one to care for him. On top of everything else I could not access my husbands account because I had forgotten his PIN, I secured a letter and power of attorney from the hospital and they suggested that I go into bank and speak directly to Branch Manager, because we lived in Catonsville, I went to the Catonsville Branch and I thought to myself if this does not work I will figure out how to end it all nothing else was seeming to work, when I entered I asked to speak with Branch Manager who when he approached me acted as if I had leprosy or some other form of disease, he was dismissive and openly agitated that I had even asked him to be seen, He never looked at me but pointed to a seat and said you will have to speak with one of my associates. I really was going to leave and just end it all, but I heard this voice ask if I needed help, I would find out that her name was MRS. ELIZABETH BROWN, as soon as I sat down, I could no longer hold back what was in my heart, I cried and she just sat there handed me some tissues and began to talk with me as if she cared put me at ease and just her calm demeanor made me tell her how I was feeling, she prayed with me and all the while told me what she and I had to do for her to be able to help me. She was compassionate while being professional. Had God not allowed me to meet Mrs. Elizabeth Brown, I don't think I would have been around to write this and while my husband is still battling in the hospital, I have HOPE to go on. She told me not in these exact words but this is what I heard my life is not mine to take. Please hire a Branch Manager who cares for people....
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Catonsville at Catonsville, MD
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LIFE, Apr. 25, 2018
My husband had a massive stroke along with brain bleed on `the 4th of February of this year and due to the stresses and strain of seeing him helpless and at the mercy of others, along with financial upheaval, a chance of loosing our house and several other life issues, I fell into a depression inspite of still hanging onto church attendance, reading the word and sometimes praying. I thought of committing suicide and also hurting my husband because I didn't want him to be back here with no one to care for him. On top of everything else I could not access my husbands account because I had forgotten his PIN, I secured a letter and power of attorney from the hospital and they suggested that I go into bank and speak directly to Branch Manager, because we lived in Catonsville, I went to the Catonsville Branch and I thought to myself if this does not work I will figure out how to end it all nothing else was seeming to work, when I entered I asked to speak with Branch Manager who when he approached me acted as if I had leprosy or some other form of disease, he was dismissive and openly agitated that I had even asked him to be seen, He never looked at me but pointed to a seat and said you will have to speak with one of my associates. I really was going to leave and just end it all, but I heard this voice ask if I needed help, I would find out that her name was MRS. ELIZABETH BROWN, as soon as I sat down, I could no longer hold back what was in my heart, I cried and she just sat there handed me some tissues and began to talk with me as if she cared put me at ease and just her calm demeanor made me tell her how I was feeling, she prayed with me and all the while told me what she and I had to do for her to be able to help me. She was compassionate while being professional. Had God not allowed me to meet Mrs. Elizabeth Brown, I don't think I would have been around to write this and while my husband is still battling in the hospital, I have HOPE to go on. She told me not in these exact words but this is what I heard my life is not mine to take. Please hire a Branch Manager who cares for people....
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on PNC Bank, Catonsville at Catonsville, MD
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