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First Hawaiian Bank, Review
First Hawaiian Bank, Review
Average rating
based on 4 reviews Interest Rate and Cost Office Environment & Staff Waiting Time Other Services |
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A total of 2 Reviews with 1 Star
disapointed customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by steve1126, Apr. 06, 2015
I've been a customer of First Hawaiian,for 2 yrs my branch is Kamuela,I love First Hawaiian,I'm writing only about the Kamuela branch,I have a checking account,I never bounced a check or anything else that would be considered negative,Friday April third I received a a large check and I went to deposit it,and asked if I can get a portion of it ,I know that they put a hold on it,especially it was a out of state check,they wouldn't eveen consider it,not even a single dollar,I went to the mall Hilo side and went to the new fhb in the mall parking lot I went in and was greeted with a big Aloha,I gave them the check not even a minute later,they acknowledge and said that they would be able to give me a the amount that i requested,I was delighted I needed the money for for my security deposit for the new place that I moved into, it's weird that the bank that I originally opened my account denies me a penny,and then the other branh that didn't know me did,Happy Easter Waikea,and a Big boo to you Kamuela,
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Hawaiian Bank, Kamuela Branch at Kamuela, HI
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby steve1126, Apr. 06, 2015
I've been a customer of First Hawaiian,for 2 yrs my branch is Kamuela,I love First Hawaiian,I'm writing only about the Kamuela branch,I have a checking account,I never bounced a check or anything else that would be considered negative,Friday April third I received a a large check and I went to deposit it,and asked if I can get a portion of it ,I know that they put a hold on it,especially it was a out of state check,they wouldn't eveen consider it,not even a single dollar,I went to the mall Hilo side and went to the new fhb in the mall parking lot I went in and was greeted with a big Aloha,I gave them the check not even a minute later,they acknowledge and said that they would be able to give me a the amount that i requested,I was delighted I needed the money for for my security deposit for the new place that I moved into, it's weird that the bank that I originally opened my account denies me a penny,and then the other branh that didn't know me did,Happy Easter Waikea,and a Big boo to you Kamuela,
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on First Hawaiian Bank, Kamuela Branch at Kamuela, HI
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by Kuuipo777 2016-02-06 00:34:26
I deposited a government payroll check drawn off of First Hawaiian's own bank and they would not release a dime and put a hold on it. I've deposited these same checks before too. The associate was rude and dismissive. No Aloha at this branch on Bishop.
Mr. Wiser
Overall Rating
Office Environment & Staff
by KamaainaBill, Sep. 03, 2014
The female bank clerk was the rudest employee I've come across in years. When I asked for a rating form she refused. When I asked to speak to a supervisor, she took 15 minutes before coming out of the back office with the female supervisor. She was almost as bad. I closed my account the next day. First Hawaiian Bank has NO Aloha.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Hawaiian Bank, Makiki Branch at Honolulu, HI
14 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staffby KamaainaBill, Sep. 03, 2014
The female bank clerk was the rudest employee I've come across in years. When I asked for a rating form she refused. When I asked to speak to a supervisor, she took 15 minutes before coming out of the back office with the female supervisor. She was almost as bad. I closed my account the next day. First Hawaiian Bank has NO Aloha.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on First Hawaiian Bank, Makiki Branch at Honolulu, HI
14 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by janek3088 2015-10-14 15:41:46
I guess you must've had the same teller I had. RUDE, RUDE, RUDE. Thought she was hired because she was good. However, that was not the case. The checks I ordered had my name misspelled & another typo in my address (which btw was the same address I've had for 25 years). I went into the branch to set things right. Spoke w/ the manager after the teller told me they were going to charge me for a 2nd set of checks and the manager assured me I would not be charged. Well, that was 6 months ago. STILL WAITING FOR MY CHECKS!!!!!
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