Citibank, Stapleton Branch

Name:Citibank, Stapleton Branch
Full Service Brick and Mortar Office
Review:88 client reviews
Location:577 Bay Street
Staten Island, NY 10304

Richmond County
View Other Branches
 
Phone:718-876-6880
Branch Deposit:$62,000,000
FDIC Cert:#7213
Established:1812-06-16


The Bank

Name:Citibank
Concentration:International Specialization
Established:1812-06-16
FDIC Insurance:1934-01-01
Holden By:Citigroup Inc.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:758, view all, view on map
Website:www.citibank.com
Total Assets:$1,401,303,000,000
Total Deposits:$972,081,000,000
Total Equity Capital:$148,051,000,000
Total Domestic Office Deposits:$474,780,000,000
Net Income:$6,357,000,000
Quarterly Net Income:$3,047,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:8%
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Client Review

88 client reviews of Citibank scored 2 out of 5.

Security breach
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Stevecally22, Oct. 06, 2017

I live in UK and visited New York in May with the express intention of opening a bank account. I made a deposit and opened an account at this branch. In August I attempted to use my account and had difficulty.  I telephoned Citibank customer service and they informed me initially that my account had been closed down the day after I opened it and the funds I had deposited had been withdrawn.  They advised me to contact the branch for further information.  I telephoned the branch and they told me the account had been closed down because of problems with my ID. I questioned them on this and they were unable to tell me what the problem with my ID was.  I questioned the whereabouts of the funds I placed in the account and they told me they had sent a cheque to my UK address.  I queried this and asked if there was any record of that cheque bring cashed.  The representative then changed his story and informed me that this wasn't the case, he had made a mistake and that the account was closed by a teller transaction - I questioned this and was informed that somebody came into the branch and withdrew my funds and as a result the account was closed.  I explained that I was not in New York that day and had only ever visited that branch on the one occasion and that was to open the account. I asked the representative to investigate this and he said he would get back to me in two weeks time. I have heard nothing since.  I now have no American bank account and my money has gone.  I do hope Citibank read this feedback. It seems to me that the security at Citibank is at best inadequate and I could not recommend this bank to anybody for that reason. Next step for me is a letter to the national newspaper.
Stephen Callaghan

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, 120 Broadway Branch at New York, NY
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Mr
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Willyaqrpbb, Apr. 06, 2017

Not helpfull

* this review was made on Citibank, 8750 Doral Boulevard Branch at Miami, FL
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Other Services
Overall Rating
Waiting Time
Other Services
by 1106, Feb. 11, 2017

This branch does not keep its website up to date.  They advertise Saturday hours BUT they are not open on Saturdays.  What a waste of my time.  I drove all the way over to their branch to find it closed and padlocked.  Please update your website hours.  Very inconsiderate to your customers!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Arlington Branch at Arlington, VA
15 of 15 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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