Citibank, West New Brighton Branch

Name:Citibank, West New Brighton Branch
Full Service Brick and Mortar Office
Review:88 client reviews
Location:445 Forest Avenue
Staten Island, NY 10301

Richmond County
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Phone:718-876-6888
Branch Deposit:$192,000,000
FDIC Cert:#7213
Established:1985-04-29


The Bank

Name:Citibank
Concentration:International Specialization
Established:1812-06-16
FDIC Insurance:1934-01-01
Holden By:Citigroup Inc.
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:756, view all, view on map
Website:www.citibank.com
Total Assets:$1,369,304,000,000
Total Deposits:$964,382,000,000
Total Equity Capital:$147,231,000,000
Total Domestic Office Deposits:$475,593,000,000
Net Income:$3,310,000,000
Quarterly Net Income:$3,310,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:9%
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Client Review

88 client reviews of Citibank scored 2 out of 5.

customer attention worst i've seen
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by acustomer, Jul. 20, 2017

I had a terrible experience with the manager at this branch, Jovany Noy. He was was both incredibly unhelpful and rude.  My story is as follows. The bank asked us to fill some paperwork regarding a business account we had had with Citibank for years. We filled it out and asked Jovany for confirmation that everything was in order, which he gave us. Turns out the paperwork was in fact not complete and Jovany made no effort to tell us what was missing or help us prevent the account from being automatically closed. Eventually the account was closed at great harm to our business and Jovany was nowhere to be found, being constantly on vacation or unavailable. This was a completely avoidable experience had there been the slightest interest in customer care. We where highly disappointed with this branch and I would not recommend it to anyone unless they get a better manager.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, 8750 Doral Boulevard Branch at Miami, FL
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Mr
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by Willyaqrpbb, Apr. 06, 2017

Not helpfull

* this review was made on Citibank, 8750 Doral Boulevard Branch at Miami, FL
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Other Services
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by 1106, Feb. 11, 2017

This branch does not keep its website up to date.  They advertise Saturday hours BUT they are not open on Saturdays.  What a waste of my time.  I drove all the way over to their branch to find it closed and padlocked.  Please update your website hours.  Very inconsiderate to your customers!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Citibank, Arlington Branch at Arlington, VA
10 of 10 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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