Associated Bank, Greenfield Branch

Name:Associated Bank, Greenfield Branch
Full Service Brick and Mortar Office
Review:25 client reviews
Location:4811 South 76th Street
Milwaukee, WI 53220

Milwaukee County
View Other Branches
FDIC Cert:#5296

The Bank

Name:Associated Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:1934-01-01
Holden By:Associated Banc-Corp
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:239, view all, view on map
Total Assets:$26,653,631,000
Total Deposits:$19,287,774,000
Total Equity Capital:$2,939,902,000
Total Domestic Office Deposits:$19,287,774,000
Net Income:$201,162,000
Quarterly Net Income:$50,131,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:7%
Quarterly Return on Equity:7%

Client Review

25 client reviews of Associated Bank scored 3 out of 5.

good people
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by maxleo, Aug. 21, 2015

the employees at the associated bank are some of the most polite people and are very efficient  people, cant do enough for you.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Associated Bank, Hayward Branch at Hayward, WI
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Bad service would never bank here.
Overall Rating
Office Environment & Staff
Other Services
by candybaker914, Aug. 15, 2014

Today my sister who is disabled walked to this bank on 18th street in Kenosha. She just moved into apartment down the street and needed quarters to do laundry and man at counter was very rude to her and said she could not buy quarters because she does not bank there.  Our Mother banks at your bank. And after that' she is  changing banks. I feel man at counter was judging my sister by her looks she is very skinny and has stage 4 cancer. She had to walk another block to walgreen's. I will pass this along bad service....

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Associated Bank, Kenosha Pick N Save 18th Branch at Kenosha, WI
6 of 11 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

3 comments. Add a comment

by Rsyverson 2014-08-18 09:05:52
Pathetic all she wanted was to buy some quarters. Jeez remind me not to chose this bank.
by TONZ542 2015-07-22 15:48:06
This is one of the worst Associated Bank Branches in Waukesha. Upon arriving to the bank, which I was a previous customer of, I was immediately treated as a second rate citizen. I was treated as though I was the idiot consumer and they were the smart bankers. The issue we were having involved a family member having their card put on hold without their knowledge. Instead of politely describing the issue and Teller "M" and Manager "B" (first letter of first names) immediately assumed it was us in the wrong and not them. Needless to say our family will no longer be customers of this Bank due to this Branch's terrible customer service. We plan to move to a financial institution that sees their clients as people instead of mindless Flesh-Bags of money.
by WakeUpCall 2015-07-23 08:41:15
That is the policy of ALL banks.  They can't be using their limited resources to be taking care of those that are not their customers.  Are you willing to PAY anything for their employees time?  And yes, your MOTHER is a customer of theirs, NOT YOU!
Elderly Couple unable to read sign is deemed SECURITY THREAT
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ElderlyCouple, Apr. 24, 2014

At the direction of their Security Department Associated Bank closes Elderly Couple’s accounts.

After voicing their opinion about signs on the door being in spanish a couple is getting their account closed.  The couple got their first mortgage through Associated Bank 30 years ago, had several car loans, along with savings, checking, and money market accounts. After May 5th they are no longer allowed to bank there.

When going into the Associated Bank in Montgomery, IL, a small suburb 30 miles west of Chicago, they were bombarded with Spanish signs.  This is a trend in the area where signs are in both English and Spanish.  They proceeded to tell the cashier that they were unable to read the signs that were in Spanish.  The cashier apologized and she proceeded to remove the signs, although the couple did not ask her to do so.

On a subsequent visit, the signs were back up, the couple hoping to find English on the other side, flip the sign around.  It was blank.  The sign was put back blank side out.  Again, they told the cashier they were unable to read the signage, finished their banking business and left.

The couple was contacted by the bank manager, Tony Perez, after the latest visit.  At that visit they did not ask to be contacted. Mr. Perez called and said it was reported that someone touched their sign.  Apparently this act warranted the call.  Not wanting to discuss this over the phone the couple asked Mr. Perez to put what he had to say in writing.  He never did and that letter never arrived.

The bank called a couple times, leaving voice messages to return their call, but the couple could not understand why such a insignificant situation warranted any response. They were dealing with pneumonia for a month, followed by the flu, and one of them is legally blind.  On top of that, their adult son is completely paralyzed and needs 24/7 care.

On March 6th the couple received a certified letter informing them that their account will be closed on May 5th.  

The letter states:
"I am a Bank Manager for Associated Bank, National Association ("Associated").  Pursuant to Associated's rules and regulations governing its accounts, and at the direction of our security department, Associated reserves the right to close a customer's account at any time, with or without cause.  This letter is to advise you that the above-referenced accounts will be closed on May 5th, 2014.  The balance in the deposit account on said date  will be sent to you by check."

This elderly couple is being forced to find a new bank.  Forced to redo their social security direct deposit.  Forced to get new checks and all the other things that go along with getting a new bank.  Let alone this bank has a branch where they have a summer home, 450 miles away, which made it convenient for them and one of the reasons they opened an account.

The couple are speechless.  They are shocked by the account closure.  The bank manager was unavailable for comment.

Obviously, common sense and Customer Service has gone down the drain.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Associated Bank, Montgomery Branch at Montgomery, IL
10 of 13 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

2 comments. Add a comment

by AssociatedBank 2014-06-24 15:12:28
Dear ElderlyCouple,

We are glad to have had a chance to discuss and resolve your concerns. If you have any other issues, or would like to discuss this further, please call our We Care team at 1-800-685-6895 whenever it is most convenient for you. We are available 24 hours a day, 7 days a week.
by judge 2015-02-16 17:30:40
Why would you turn the sign around so that Spanish-readers couldn't read it?  That seems a bit aggressive.

All Reviews...

Banks Nearby

BMO Harris Bank, Southwest-Layton Avenue (0.2 miles)
Full Service Brick and Mortar Office
7600 W Layton Ave
Milwaukee, WI 53220
North Shore Bank, FSB, 5101 S 76th St Branch (0.4 miles)
Full Service Brick and Mortar Office
5101 S 76th St
Greendale, WI 53129
Great Midwest Bank, S.S.B., 5150 South 76th Street Branch (0.4 miles)
Full Service Brick and Mortar Office
5150 South 76th Street
Greendale, WI 53129
Bank Mutual, Forest Home Branch (0.5 miles)
Full Service Brick and Mortar Office
8400 West Forest Home Avenue
Milwaukee, WI 53220
PyraMax Bank, FSB, Pyramax Bank, Fsb (0.5 miles)
Full Service Brick and Mortar Office
7001 West Edgerton Avenue
Milwaukee, WI 53220