Woodforest National Bank, Ny Niagara Falls Branch

Friendly Staff, Very Welcoming
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by comenichia2ben, Sep. 21, 2021

I haven't been with this bank very long, but every time I visit, it's always the same. This location, off of Independence Blvd, makes me feel like part of the family, no matter when I visit or who's working. This branch isn't even the closest location to me, but I gladly go out of my way for this staff. Their energy is the same as when I was a new customer just browsing, as it is now, and I've been here over three months. The set us process was smooth, the employees all were very forthcoming, welcoming, full of energy, and just overall professional and polite. No matter who's working that day, I receive the same energy, they even know me by name and call out to me, making it more of an experience. They'll ask me more than just the regular "how are you", they make the effort to actually remember me and get to know me, asking about my dogs, how's school going, and other such things that show me that they're really paying attention and here for me. I've never been so happy with a bank or it's experience before, I will definitely keep returning. Thank you and keep up the great work!!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, 0812 Matthews Wal-Mart Branch at Charlotte, NC
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Handling of Deceased Relative's Accounts
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by NoMoreWoodforest, May. 18, 2021

My wife was appointed independent executor by Montgomery County courthouse for her deceased brother's estate. She obtained her letter of independent administration from same court. She previously called Woodforest Bank in Willis to ascertain the procedure to close her brother's accounts, she was told to simply bring in the court documents and it could be accomplished upon that visit. It is an hour and a half drive from our home to Woodforest Bank. We appeared at bank and presented them the correct court documents and were denied access to her deceased brother's account. She was told that the Woodforest legal group would have to review the documents and that we would be notified when to return. Why didn't they inform us of this policy, we wasted a trip to Willis. It was not a good day being treated like this, we will certainly NEVER use or recommend Woodforest Bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Woodforest National Bank, 0307 Willis Plaza Branch at Willis, TX
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Great Service Friendly Staff but...
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by JennieSez, Apr. 25, 2021

It's become a hassle to go when they are open.  I work a lot and the reason I opened my account there was because they were open 7 days a week and decent hours each day.

Now, they are closed Sundays, have short hours the rest of the week.  They don't open until I'm at work and to be honest the hours seem to be constantly changing.

Not cool, not cool at all.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Woodforest National Bank, 0142 Harrisburg Illinois Branch at Harrisburg, IL
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