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Woodforest National Bank, Review
Woodforest National Bank, Review
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They cost you
Overall Rating
by bigmouth, Mar. 10, 2013
I was just looking on the site to see if i wanted go with them. I found that answer out real quick. The answer is easy no. They cost you more than you many or may not put in. I am not rich and I don't have money to put in an account and then have it taken away by fees. It is called second chance to help you built not to break up down. I would not have even given them a star. The only reson i did was because they have a good picture for this foolishness they call a bank. I dont like the peoples attitudes that work there anyway. None of them in Montgomery Al.
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Montgomery Al 8180 Branch at Montgomery, AL
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Overall Ratingby bigmouth, Mar. 10, 2013
I was just looking on the site to see if i wanted go with them. I found that answer out real quick. The answer is easy no. They cost you more than you many or may not put in. I am not rich and I don't have money to put in an account and then have it taken away by fees. It is called second chance to help you built not to break up down. I would not have even given them a star. The only reson i did was because they have a good picture for this foolishness they call a bank. I dont like the peoples attitudes that work there anyway. None of them in Montgomery Al.
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Montgomery Al 8180 Branch at Montgomery, AL
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by ByeFelicia 2016-03-02 04:49:07
Go try to open an account at Wells Fargo, PNC, or BB&T.
Let me know about their "second chance" accounts and it's fees.
Oh yeah, that's right. They don't let people with bad banking history or bad credit open accounts with them.
Good luck with that.
Let me know about their "second chance" accounts and it's fees.
Oh yeah, that's right. They don't let people with bad banking history or bad credit open accounts with them.
Good luck with that.
Nosey Worker
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by pooh, Feb. 20, 2013
Do not bank with them. The Texarkana location has a worker by the name Leain and she goes in people accounts without their premission. And then calls asking you question about what you deposit in your account. It's none of your business. They are rude when you call to speak to branch manager. Bank any where but with them
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Texarkana Wal-Mart Branch at Texarkana, TX
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby pooh, Feb. 20, 2013
Do not bank with them. The Texarkana location has a worker by the name Leain and she goes in people accounts without their premission. And then calls asking you question about what you deposit in your account. It's none of your business. They are rude when you call to speak to branch manager. Bank any where but with them
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Texarkana Wal-Mart Branch at Texarkana, TX
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Rosco
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by RoscoS, Feb. 17, 2013
Heather at the Senatobia branch is the best, and so is the rest of the staff, also the people in Oxford are great too. I love the personal service, and after going to the bank at oxford for the second time the teller remembered my name and remembered that my husband was in the hospital! I love this bank!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Senatobia Branch at Senatobia, MS
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby RoscoS, Feb. 17, 2013
Heather at the Senatobia branch is the best, and so is the rest of the staff, also the people in Oxford are great too. I love the personal service, and after going to the bank at oxford for the second time the teller remembered my name and remembered that my husband was in the hospital! I love this bank!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Senatobia Branch at Senatobia, MS
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horrible perfume; too strong!!!
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by grevemiss, Feb. 05, 2013
Please please tell the Kathy lady in there (pry 50 years old; bleach blond hair, heavy set gal) to stop w/the nasty perfume! My eyes hurt every time she helps me. She is SOOO sweet and nice and I love to talk to her; but have a headache w/in 30 seconds of speaking w/her. Please please make it stop!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Decatur Wal-Mart Branch at Decatur, IN
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby grevemiss, Feb. 05, 2013
Please please tell the Kathy lady in there (pry 50 years old; bleach blond hair, heavy set gal) to stop w/the nasty perfume! My eyes hurt every time she helps me. She is SOOO sweet and nice and I love to talk to her; but have a headache w/in 30 seconds of speaking w/her. Please please make it stop!
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Decatur Wal-Mart Branch at Decatur, IN
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I am closing my account immediately!
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by WanderingWraith, Jan. 19, 2013
Well, I have an account with Woodforest and the day before yesterday, my purse was stolen as well as my bank card. I reported it stolen to my bank and they supposedly canceled the card and it couldn't be used anymore. Well, not 24 hours later, the lowly pricks who took my purse are there using my "canceled card" somehow again. I went back to the bank and told them to close the account altogether which they said they did and I sign on the website to make sure but its not cancelled and I'm overdrafted about 600 dollars now! What the heck is this? I'd rather go with chase or generations, where I know they're safer. Don't go with woodforest please.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Fm 1604 Wal-Mart Branch at San Antonio, TX
5 of 9 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby WanderingWraith, Jan. 19, 2013
Well, I have an account with Woodforest and the day before yesterday, my purse was stolen as well as my bank card. I reported it stolen to my bank and they supposedly canceled the card and it couldn't be used anymore. Well, not 24 hours later, the lowly pricks who took my purse are there using my "canceled card" somehow again. I went back to the bank and told them to close the account altogether which they said they did and I sign on the website to make sure but its not cancelled and I'm overdrafted about 600 dollars now! What the heck is this? I'd rather go with chase or generations, where I know they're safer. Don't go with woodforest please.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Fm 1604 Wal-Mart Branch at San Antonio, TX
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Ms. L Thomas
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by rippedoffbythisbank, Dec. 29, 2012
Do not open a account this poor excuse of a bank. Inconsistent with their policies. Customer service is non existent. They are rude unfriendly and have no idea what they are suppose to be doing. I have attempted to close out an account twice. Went to open an Account with another bank and it showed I owed this bank money after numerous phone calls my account was never closed and service charges were charged to me because of a zero balance! The bank did not have me sign the close account form. Seriously an error on the banks part cost me? This bank is only out to make money at your expense!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Big Spring Wal-Mart Branch at Big Spring, TX
8 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby rippedoffbythisbank, Dec. 29, 2012
Do not open a account this poor excuse of a bank. Inconsistent with their policies. Customer service is non existent. They are rude unfriendly and have no idea what they are suppose to be doing. I have attempted to close out an account twice. Went to open an Account with another bank and it showed I owed this bank money after numerous phone calls my account was never closed and service charges were charged to me because of a zero balance! The bank did not have me sign the close account form. Seriously an error on the banks part cost me? This bank is only out to make money at your expense!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Big Spring Wal-Mart Branch at Big Spring, TX
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would never bank here
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by mimic29, Nov. 20, 2012
I don't have an account here and I would never want one here. I drove my mother there as a favor because she was sending money to her brother who is the one with the bank account there. The lady that helped us was rude and unfriendly. It made me uncomfortable to be there. Are all banks in walmart like this? I left the first convenience bank at the supercenters for this exact reason.
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Lewisville Market Branch at Lewisville, TX
7 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staffby mimic29, Nov. 20, 2012
I don't have an account here and I would never want one here. I drove my mother there as a favor because she was sending money to her brother who is the one with the bank account there. The lady that helped us was rude and unfriendly. It made me uncomfortable to be there. Are all banks in walmart like this? I left the first convenience bank at the supercenters for this exact reason.
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, Lewisville Market Branch at Lewisville, TX
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a sorry excuse of a bank
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by steven28107, Nov. 17, 2012
Do NOT set up ACH withdraws from any account with this bank. The bank will sometimes allow, and sometimes not allow ACH drafts if there the funds are there or not. Three times they rejected ACH drafts when the account did not have the funds, and three times they let the ACH go through and maintained a negetive account balance. They do not have a consistant track record.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Locust North Carolina Branch at Locust, NC
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby steven28107, Nov. 17, 2012
Do NOT set up ACH withdraws from any account with this bank. The bank will sometimes allow, and sometimes not allow ACH drafts if there the funds are there or not. Three times they rejected ACH drafts when the account did not have the funds, and three times they let the ACH go through and maintained a negetive account balance. They do not have a consistant track record.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Locust North Carolina Branch at Locust, NC
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bigbanker
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by bigbanker, Nov. 04, 2012
i hate the new staff at your katy bank. they all have a very bad attitude when you have a bank issue. then when ask to use thier phone, they told me they do not let customers use thier phone. then when i went back 10 days later and ask for help bad attitude.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Katy Mills Wal-Mart Branch at Katy, TX
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bigbanker, Nov. 04, 2012
i hate the new staff at your katy bank. they all have a very bad attitude when you have a bank issue. then when ask to use thier phone, they told me they do not let customers use thier phone. then when i went back 10 days later and ask for help bad attitude.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Katy Mills Wal-Mart Branch at Katy, TX
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Great Bank
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by Izzyjo08, Sep. 30, 2012
I have been with this bank for 4 years and have never had such a great relationship with a bank and all the employees. They know myself and all my family. They are wonderful to deal with. From the manager to the tellers, one word, professional!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Macomb Walmart Branch at Macomb, IL
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Izzyjo08, Sep. 30, 2012
I have been with this bank for 4 years and have never had such a great relationship with a bank and all the employees. They know myself and all my family. They are wonderful to deal with. From the manager to the tellers, one word, professional!!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Macomb Walmart Branch at Macomb, IL
4 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Complaint about Fredonia Branch Woodforest Bank!
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by PlanktonPosse, Aug. 10, 2012
My complaint about this branch of Woodforest Bank is that they are not receiving the awards and kudos that they deserve from the upper echelon. The staff at the Fredonia Branch are remarkable and deserving of recognition. I could always use a different bank but I absolutely refuse. The staff did an in-house fund raiser to help with the financial costs of my family once they found out that I had been diagnosed with Stage 4 Breast Cancer. Who does that? That was the first time that I had ever received money from a bank!!! Keep up the excellent work and I will be a lifelong member. To the bosses of this fine bank.....reward them....they deserve that and so much more!!!!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Fredonia Branch at Fredonia, NY
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby PlanktonPosse, Aug. 10, 2012
My complaint about this branch of Woodforest Bank is that they are not receiving the awards and kudos that they deserve from the upper echelon. The staff at the Fredonia Branch are remarkable and deserving of recognition. I could always use a different bank but I absolutely refuse. The staff did an in-house fund raiser to help with the financial costs of my family once they found out that I had been diagnosed with Stage 4 Breast Cancer. Who does that? That was the first time that I had ever received money from a bank!!! Keep up the excellent work and I will be a lifelong member. To the bosses of this fine bank.....reward them....they deserve that and so much more!!!!!!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Fredonia Branch at Fredonia, NY
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THE BEST!!
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by lanieboo, Jun. 09, 2012
I started with this bank in North Carolina. I have kept my account(s) through living in IL, KY, and now TN. I will drive 30 min to use this bank over next door to any other bank in America!!!!! No hassle, great rates, excellent service, and their senior plan is bar none the best. I pay for NOTHING!!! I encourage all my family and friends to use this bank. Now I encourage you!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Woodforest National Bank, Nashville Walmart at Nashville, NC
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lanieboo, Jun. 09, 2012
I started with this bank in North Carolina. I have kept my account(s) through living in IL, KY, and now TN. I will drive 30 min to use this bank over next door to any other bank in America!!!!! No hassle, great rates, excellent service, and their senior plan is bar none the best. I pay for NOTHING!!! I encourage all my family and friends to use this bank. Now I encourage you!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Woodforest National Bank, Nashville Walmart at Nashville, NC
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by mccangle 2014-03-20 23:39:47
I love woodforest bank because they are open 7 days a week and it's easy to get your money direct deposit. Never have any problems the the people that work there. I live in Clarksdale ms and my son will be going to college in Nashville tn in June. And I'm so glad that you'll have a bank in Nashville tn. Because my son will need access to it. Its jus so convenient for us to use this bank. Thanks woodforest. And I would love to say Thank you to all the tellers at the woodforest bank in Clarksdale Ms. They are so nice and they know there customers by name and always helping us. They are so nice and respectful aand polite. I love them all of them. THEY ARE GREAT PEOPLE AT THE WOODFORDST BANK IN CLARKSDALE MS. I LOVE DOING BUSY WITH THEM
Owner
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by gulfcoastcajun, May. 14, 2012
THIS HAS GOT TO BE THE BEST BANK THAT I HAVE EVER HAD. MOST FRIENDLIEST EMPLOYEES THAT HELP YOU WITH ANY AND ALL NEEDS THAT YOU MAY HAVE. DON'T FORESEE ME EVER LEAVING WOODFOREST NATIONAL BANK...
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Waveland Branch at Waveland, MS
8 of 10 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby gulfcoastcajun, May. 14, 2012
THIS HAS GOT TO BE THE BEST BANK THAT I HAVE EVER HAD. MOST FRIENDLIEST EMPLOYEES THAT HELP YOU WITH ANY AND ALL NEEDS THAT YOU MAY HAVE. DON'T FORESEE ME EVER LEAVING WOODFOREST NATIONAL BANK...
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Waveland Branch at Waveland, MS
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Great Bank
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by g5harlan, Apr. 11, 2012
I do not only all of my personal checking here, but I have five business accounts here as well. Very friendly and helpful staff. Love the hours.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Woodforest National Bank, Cypress Tx Walmart Branch at Cypress, TX
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby g5harlan, Apr. 11, 2012
I do not only all of my personal checking here, but I have five business accounts here as well. Very friendly and helpful staff. Love the hours.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Woodforest National Bank, Cypress Tx Walmart Branch at Cypress, TX
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Woodforest National Bank Evansville (West)
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by lauraallen2, Feb. 17, 2012
The customer service was excellent. The staff is friendly, knowledgeable and helpful. They quickly greeted me. They are hardworking and professional. I strongly encourage others to open accounts at this branch!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, West Evansville Indiana Branch at Evansville, IN
4 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby lauraallen2, Feb. 17, 2012
The customer service was excellent. The staff is friendly, knowledgeable and helpful. They quickly greeted me. They are hardworking and professional. I strongly encourage others to open accounts at this branch!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Woodforest National Bank, West Evansville Indiana Branch at Evansville, IN
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A bank that REALLY cares about it's customers!
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by JasonInPennsylvania, Dec. 28, 2011
About a year and a half ago, I was looking to open a checking account because another bank had charged me way too much for simple things like calling in and talking to someone at their office ($10 fee). I went to 2 other banks and they refused to open an account for me because of me refusing to pay the ridiculous fees the other banks charged me.
Then I was in my local Walmart and saw a bank there with a sign "2nd Chance Checking" so I stopped in and asked a few questions about their fees and such and then successfully signed up for an account with absolutely no problem. The branch manager, Andrea, personally opened my account and was very kind and friendly.
As the months passed by the tellers at Woodforest got to know me and always were very kind and always called me by my first name when I dropped by to deposit or withdraw money. By the way almost every deposit is available IMMEDIATELY! At the other bank, even though I'm sure they knew me, it seemed like I was just a number to them, maybe because I kept a lower balance than other customers, maybe because I had no huge loans with them, who knows. Also if I made a deposit that wasn’t cash it would take 1-3 business day(s), or more, to be available to me. Not at Woodforesst! The tellers at WOODFOREST always treated me like I had a million bucks in my account.
After having an account there for a year, in good standing, they upgraded my account to a free account with FREE $500 in overdraft protection that they called "privilege pay." At the other banks they made you apply for a line of credit to get overdraft protection, which, of course, they never approved for the average person! Not at Woodforest! They upgraded my account one day I was in there, making a deposit, surprising me! Wow, again making me feel like a treasured client.
At one point in time I had an overdraft, it got paid (thank goodness) and I got charged a $34 fee. Now its worth mentioning that while Woodforest only charged me ONE overdraft fee, the other bank would have charged me about 11 FEES because at my other bank they charged overdraft fees on” pending items” too. Again, NOT AT WOODFOREST. I went in that day and corrected my account making the balance positive and making sure my “pending transactions” didn't get any overdraft fees when they cleared. I talked to the manager that day and she told me that they limit the amount of overdraft fees that someone can incure in one day. Then she told me she would REFUND the overdraft fee if I completed an online banking education class (which took about 10 minutes to do) which was well worth the $34.00 I was refunded.
Another great thing about Woodforest is their online banking. You can log in anytime and see EVERYTHING going on with your account. For example, if I just went to the store and spent $50, there it was right on the screen. If I just got gas, instead of showing $1 it showed the actual amount. This is very helpful, in case you make a mistake. If you overspent, as long as you can make it to the bank before the "pending items" change to "posted items" (about 1-3 days) you can save yourself on fees if you make a deposit and bring your account to a positive balance. My other bank hid the "pending transactions" and just told you a total of them. Like I said earlier in this review, if you make a mistake and over spend, you will be charged fees on EVERY “pending item” that could be as much as $300+. NOT WOODFORREST!
Fast forward about 6 months. I woke up and checked my account online as I always do and there was an ACH for $200 that I did not recognize. It turned out to be fraud. Now this is what impresses me the most about Woodforest National Bank, the Vice President of the entire company (not just my local bank manager or a regional manager) this was the real deal Vice President of the bank (on a NATIONAL executive level) calling me from HIS CELL PHONE! A few questions and he fixed the problem RIGHT AWAY and told me to call him ON HIS CELL PHONE if I ever needed his help again. Now you tell me of a bank where the VICE PRESIDENT personally helped you out when your account only had a balance of $112.00 and gave you his cell phone number for future help if needed! Again, ONE MORE REASON I felt like I had a million dollars in my account.
To summarize, I would highly recommend this bank to anyone who wants a bank that not only says “We care about our customers….” but they ABSOLUTLEY really 100% do care about their customers. Thank you Woodforest for your AMAZING service. It’s the little things your bank does that counts. I’ve had bank accounts with around 25-30 banks in my lifetime and NEVER got the great service from anyone like I have from you. I’m just your ordinary guy who keeps an average of $300-600 in my account with “not so good” credit. Keep up the good work and everyone will have accounts with your bank! Thank You, from your customer for life!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on Woodforest National Bank, Latrobe Walmart Branch at Latrobe, PA
22 of 22 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JasonInPennsylvania, Dec. 28, 2011
About a year and a half ago, I was looking to open a checking account because another bank had charged me way too much for simple things like calling in and talking to someone at their office ($10 fee). I went to 2 other banks and they refused to open an account for me because of me refusing to pay the ridiculous fees the other banks charged me.
Then I was in my local Walmart and saw a bank there with a sign "2nd Chance Checking" so I stopped in and asked a few questions about their fees and such and then successfully signed up for an account with absolutely no problem. The branch manager, Andrea, personally opened my account and was very kind and friendly.
As the months passed by the tellers at Woodforest got to know me and always were very kind and always called me by my first name when I dropped by to deposit or withdraw money. By the way almost every deposit is available IMMEDIATELY! At the other bank, even though I'm sure they knew me, it seemed like I was just a number to them, maybe because I kept a lower balance than other customers, maybe because I had no huge loans with them, who knows. Also if I made a deposit that wasn’t cash it would take 1-3 business day(s), or more, to be available to me. Not at Woodforesst! The tellers at WOODFOREST always treated me like I had a million bucks in my account.
After having an account there for a year, in good standing, they upgraded my account to a free account with FREE $500 in overdraft protection that they called "privilege pay." At the other banks they made you apply for a line of credit to get overdraft protection, which, of course, they never approved for the average person! Not at Woodforest! They upgraded my account one day I was in there, making a deposit, surprising me! Wow, again making me feel like a treasured client.
At one point in time I had an overdraft, it got paid (thank goodness) and I got charged a $34 fee. Now its worth mentioning that while Woodforest only charged me ONE overdraft fee, the other bank would have charged me about 11 FEES because at my other bank they charged overdraft fees on” pending items” too. Again, NOT AT WOODFOREST. I went in that day and corrected my account making the balance positive and making sure my “pending transactions” didn't get any overdraft fees when they cleared. I talked to the manager that day and she told me that they limit the amount of overdraft fees that someone can incure in one day. Then she told me she would REFUND the overdraft fee if I completed an online banking education class (which took about 10 minutes to do) which was well worth the $34.00 I was refunded.
Another great thing about Woodforest is their online banking. You can log in anytime and see EVERYTHING going on with your account. For example, if I just went to the store and spent $50, there it was right on the screen. If I just got gas, instead of showing $1 it showed the actual amount. This is very helpful, in case you make a mistake. If you overspent, as long as you can make it to the bank before the "pending items" change to "posted items" (about 1-3 days) you can save yourself on fees if you make a deposit and bring your account to a positive balance. My other bank hid the "pending transactions" and just told you a total of them. Like I said earlier in this review, if you make a mistake and over spend, you will be charged fees on EVERY “pending item” that could be as much as $300+. NOT WOODFORREST!
Fast forward about 6 months. I woke up and checked my account online as I always do and there was an ACH for $200 that I did not recognize. It turned out to be fraud. Now this is what impresses me the most about Woodforest National Bank, the Vice President of the entire company (not just my local bank manager or a regional manager) this was the real deal Vice President of the bank (on a NATIONAL executive level) calling me from HIS CELL PHONE! A few questions and he fixed the problem RIGHT AWAY and told me to call him ON HIS CELL PHONE if I ever needed his help again. Now you tell me of a bank where the VICE PRESIDENT personally helped you out when your account only had a balance of $112.00 and gave you his cell phone number for future help if needed! Again, ONE MORE REASON I felt like I had a million dollars in my account.
To summarize, I would highly recommend this bank to anyone who wants a bank that not only says “We care about our customers….” but they ABSOLUTLEY really 100% do care about their customers. Thank you Woodforest for your AMAZING service. It’s the little things your bank does that counts. I’ve had bank accounts with around 25-30 banks in my lifetime and NEVER got the great service from anyone like I have from you. I’m just your ordinary guy who keeps an average of $300-600 in my account with “not so good” credit. Keep up the good work and everyone will have accounts with your bank! Thank You, from your customer for life!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on Woodforest National Bank, Latrobe Walmart Branch at Latrobe, PA
22 of 22 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Awesome
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by Joseph, Dec. 04, 2011
I really like the customer service. I notice that the branches I go to are pretty busy and the customers are satisfied with their transactions. The staff is attentive and courteous. Overall I really like the bank.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Cedar Park Wal-Mart Branch at Cedar Park, TX
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Joseph, Dec. 04, 2011
I really like the customer service. I notice that the branches I go to are pretty busy and the customers are satisfied with their transactions. The staff is attentive and courteous. Overall I really like the bank.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Cedar Park Wal-Mart Branch at Cedar Park, TX
1 of 1 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Awesome
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by Joseph, Dec. 04, 2011
I really like the customer service. I notice that the branches I go to are pretty busy and the customers are satisfied with their transactions. The staff is attentive and courteous. Overall I really like the bank.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Cedar Park Wal-Mart Branch at Cedar Park, TX
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Joseph, Dec. 04, 2011
I really like the customer service. I notice that the branches I go to are pretty busy and the customers are satisfied with their transactions. The staff is attentive and courteous. Overall I really like the bank.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Cedar Park Wal-Mart Branch at Cedar Park, TX
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woodforest national bank
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by seanjohn, Nov. 10, 2011
there is a racial issue between black and white. i stud in waiting to ask for more information about the bank when the black lady walked away from me to take a check from a black man that approached from the customer service area. in amazement i went to her and said i was first in line and she told me to wait than she went into the back and a blond girl i believe her name was heather finished helping me! something really needs to be done about this!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Fl Brooksville Branch at Brooksville, FL
6 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby seanjohn, Nov. 10, 2011
there is a racial issue between black and white. i stud in waiting to ask for more information about the bank when the black lady walked away from me to take a check from a black man that approached from the customer service area. in amazement i went to her and said i was first in line and she told me to wait than she went into the back and a blond girl i believe her name was heather finished helping me! something really needs to be done about this!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Fl Brooksville Branch at Brooksville, FL
6 of 15 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by margyl 2014-12-05 13:55:53
I opened my account in Cleveland,Ohio in 2002. I have never had a bad experience with any employees. They all greet with a smile. The employees always ask if I need anything? TheY never rush me. They ask if there is anything else they can do for me. The same goes for the telephone main line employees. The only things I wish they had was help for those trying to repair their credit. They have cash advances in case you have an emergency. The interest amount is not so bad. It is very hard to get a personal and used car loan with them. I would never change my account with them.
glad i switched
Overall Rating
by spartanburg1, Nov. 09, 2011
I switched banks because I didn't like going in and having to talk to a banking representative through plexi glass. The associates are always friendly and I have never had to wait in line yet. I love the extended hours as compared to other banks. I always do online banking, but since woodforest sends me an email alert every day about my account, I have yet to set up my online account. I like being able to deposit money and then 5 minutes later make my credit card payment because the deposit has already been credited to my checking account. There isn't a single thing so far that I dislike about the East Side Spartanburg branch location.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Spartanburg Branch at Spartanburg, SC
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby spartanburg1, Nov. 09, 2011
I switched banks because I didn't like going in and having to talk to a banking representative through plexi glass. The associates are always friendly and I have never had to wait in line yet. I love the extended hours as compared to other banks. I always do online banking, but since woodforest sends me an email alert every day about my account, I have yet to set up my online account. I like being able to deposit money and then 5 minutes later make my credit card payment because the deposit has already been credited to my checking account. There isn't a single thing so far that I dislike about the East Side Spartanburg branch location.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Woodforest National Bank, Spartanburg Branch at Spartanburg, SC
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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