WEX Bank

Name:WEX Bank
Full Service Brick and Mortar Office
Main Office of the Bank
Review: 2.5star8 client reviews
Location:111 E Sego Lily Dr
Sandy, UT 84070

Salt Lake County
 
FDIC Cert:#34697
Established:06/01/1998


The Bank

Name:WEX Bank
Concentration:Commercial Lending Specialization
Established:06/01/1998
FDIC Insurance:06/01/1998
Charter Class:Commercial bank, state charter and Fed nonmember, supervised by the FDIC
Website:http://www.wexinc.com
Total Assets:$5,612,035,000
Total Deposits:$4,967,001,000
Total Equity Capital:$394,914,000
Total Domestic Office Deposits:$4,949,534,000
Net Income:$89,768,000
Quarterly Net Income:$22,971,000
Return on Assets:2%
Quarterly Return on Assets:2%
Return on Equity:30%
Quarterly Return on Equity:22%
 More...


Client Review

8 client reviews of WEX Bank scored 2.5 out of 5.

Smart Realty LLC
 1star Overall Rating
 1star Interest Rate and Cost
 2star Office Environment & Staff
 4star Waiting Time
 1star Other Services
by Usermmjc, Mar. 06, 2019

My company's Shell Oil Fleet credit card business was purchased by Wex Bank effective December 2018. My first credit card invoice had a $3.00 charge resulting from the issuance of a paper statement. While I didn't recall seeing any advance notice of a paper charge fee, I paid the fee the fee and anticipated similar fees in the future.
I paid the entire balance timely, by phone. I received an e-mail message stating my payment was late. I wanted to confirm the payment was process properly so I phoned the next day. there was a prerecorded message stating that the company had an issue and the payments made during the period of time that Wex Bank had a computer processing issue and all payments will be credited as of the date made. Fortunately I retained my confirmation number.
This month I received the paper invoice. This invoice had a $39 late fee, $10 paper invoice fee and interest due to the "late payment". I called customer service and spoke with "Claude" who was clearly a member of a subcontracted customer service agency somewhere outside the United States.  he stated that the RECORDING was not a person and the bank had no obligation to waive the fees, but would be happy to process a waiver. Are you kidding me?
I believe the recording was creating an obligation that all late fees be corrected without the necessity of a phone call by the consumer. "Claude " responded as if he was doing me a favor and never apologized for the Bank's error or inconvenience, nor thanked as a customer. Furthermore, he stated that the fees would be reversed only if the customer called.
I look forward to canceling my company charge cards and either opening a new card supported by a different bank, or selecting a different vendor for my fleets' gasoline.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on WEX Bank, Wex Bank at Midvale, UT
Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Banks will be Banks
 3star Overall Rating
 3star Interest Rate and Cost
 3star Office Environment & Staff
 3star Waiting Time
 3star Other Services
by Cosmos1962, Sep. 28, 2015

The jury is still out. So far no troubles with Higher One or its parent company WEX Bank. I will however be watching carefully for excessive fees and the like. I have chosen to have my refund deposited into my personal account and we'll see how that goes. Most of the complaints I see here relate to people who have no idea how to manage their money.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on WEX Bank, Wex Bank at Midvale, UT
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

CHECK HIGHER ONE
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by perkins2110, Sep. 18, 2014

STUDENTS PLEASE KEEP CLOSE EYE ON UR HIGHERONE ACCOUNT AND I HOPE NONE OF YOU GET TREATED LIKE THEY DO ME >>>Higher one you guys have been nothing but liers and treating me like am no body and that my word don't mean anything being yelled at by your claims depts. hung up on and when placing a stop payment I was thinking that would not get posted to my account but look I got charged twice at 24.00 each and you still put THREW the payment I stopped .. last week your supervisor could not help me with pending transaction being reversed even when I gave all info that the merchant is not going to collect on funds. you made me miss a cancer treatment then and thanks to your bank putting threw a transaction that I made stop payment on is preventing me to go to another treatment today. you guys have no clue what it feels like to miss a treatment the pain its horrible. and you guys don't even respond to the easy help notices I have sent .. I have been lied to by every bank rep and supervisor and now manager . wow if I did not need this bank for CTU I would close it but this is the only bank that accepts our stipend. i have two disputes in claims been there for over a month now no prevision credit nothing no updates nothing I call and ask about it and I get yelled at and hung up on and no one tells me nothing  . I cant believe how your reps treats me .. not sure if they treat anyone else like that but I sure hope not. and now here it is 9/18/2014 another treatment I have to miss .. thanks higher one aka WEX BANK

* this reviewer has be with this bank for <6 months
* this review was made on WEX Bank, Wex Bank at Midvale, UT
17 of 23 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

2 comments. Add a comment

by jbizzle 2014-10-10 13:22:23
Take some responsibility, seriously!  It's clear that the troubles you are experiencing with HigherOne stem from an inability to manage your funds.  Additionally, I fail to see how cancer treatments have ANYTHING to do with not having access to your HigherOne funds - unless you are a medical student who was going to be doing the procedure, I can't imagine this as an "educational expense."  And finally, you don't have to use HigherOne.  It's a benefit passed to you as a convenience for getting your funds a day or two early.  You can link your own bank account and HigherOne will direct deposit your funds.  Again, take some responsibility.  Playing the victim isn't cute.  Really.
by WorkerB 2015-10-01 10:23:32
I am glad to read someone else has had a similar situation. I called and had the merchant on the phone with me to cancel a charge from that merchant. It still took 10 days despite the merchant deleting the charge. Very frustrating!! Also, Wex rep said the merchant processor had to expire the charge. No one at this merchants office including IT dept. knew what that was. I'm changing where my payroll check is deposited. I feel your pain if I were stuck using these guys I'd pull my hair out.

All Reviews...

Banks Nearby

Wells Fargo Bank, SOUTH TOWNE MALL BRANCH (0.2 miles)
Full Service Brick and Mortar Office
10010 S State Street
Sandy, UT 84070
Sunwest Bank (0.4 miles)
Full Service Brick and Mortar Office
10011 S Centennial Pkwy
Sandy, UT 84070
American Express National Bank (0.4 miles)
Full Service Brick and Mortar Office
115 W Towne Ridge Pkwy
Sandy, UT 84070
Ally Bank (0.5 miles)
Full Service Brick and Mortar Office
200 W Civic Center Dr
Sandy, UT 84070
Bank of Utah, SANDY BRANCH (0.8 miles)
Full Service Brick and Mortar Office
9320 South State Street
Sandy, UT 84070

More