WesBanco Bank, Inc., Beavercreek Branch

Rude and uneducated
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by HighlyDisappointed, Mar. 27, 2018

I came through the drive through with a check (drawn on Wesbanco, I might add, from a Wesbanco account) made out to my MIL (who was with me) and it was addressed to her as such:  First Name Last Name Hospital name where she lives and address.  The address was the same address on her ID. The lady, after waiting forever while she made "phone calls" refused to cash it and treated the check as if it had "AND" on it, and said she couldn't cash it because it had another business' name on it.  IT HAD THE NAME OF THE HOSPITAL WHERE SHE LIVES AT.  since it is NOT a residential only address, that is HOW IT HAS TO BE MADE OUT.  It did NOT have the words "AND OR or a ," separating her name and the name of the hospital.  The lady told us she cannot cash it, and we would have to come back Monday.  When we were trying to explain we live hours away (and visiting MIL) and in trying to ask what we could do in preparation of coming back Monday she rudely cut me off and said she would get fired if she cashed it.  Funny, we went 10 min. down the road, explained the situation to another bank, who shuck their heads and explained she was wrong.  I am truly glad I do not live in Ohio and that I do not have to deal with this person or branch ever again.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on WesBanco Bank, Inc., Gallipolis Branch at Gallipolis, OH
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loan application
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by kramsay1, Nov. 20, 2014

St.Clairsville branch. Been trying to get a home loan since the 1st of October. First, the appraisal man was 1 month getting around to doing it, they told me he was in the hospital, apparently they only have one appraisal person doing this. Secondly to get anybody to call me back it's like pulling teeth they just don't do it. Justin one day I've called 7 times and left messages and still no one calls me back. I would not recommend this bank for any reason at all. I advised my friends to draw their money out of it and put it somewhere else, worst service I have ever run across.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on WesBanco Bank, Inc., St. Clairsville Branch at Saint Clairsville, OH
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Poor Customer Service
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by MissTyerius, May. 09, 2014

I have been a Fidelity Bank customer & now am a Wesbanco customer.  There is a teller named Linda at the Zelienople branch who has for years and continues to offer the worst customer service.  She does not greet you, does not acknowledge you, does not thank you.  She glares at you as if you are an imposition.  She has treated my mother this way and all 3 of my children this way (all customers).  After another experience with her this week, I have decided to move my account.  I work in retail and know the importance of good customer service.  Linda needs some serious 'coaching'.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on WesBanco Bank, Inc., Zelienople Branch at Zelienople, PA
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