Wells Fargo Bank, Westport Branch

Double Bad Service and they lead you on.
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by ShameOnWELLS, Mar. 25, 2020

I recently had illegal activity in my accounts. I called the bank to discuss as I had figured out what happened and who and how. I was transferred to Fraud and was told to go change the account name, log in data and password, which i completed immediately. That was all that was needed I was told. Before I knew it, and with no notice, my debit card, access to both savings and checking had been closed. These accounts are in a trust and receive my retirement pensions. Now I am supposed to go to the bank to change everything. COVID-19 Shelter in Place WELLS FARGO. I am not going to the branch until this is over. Meanwhile everything is messed up and my pension check is due on the 1st which I dont know what will happen. The fix was a simple one, someone I know went in and took money. I had given it to him before, but this time i was not here and he just assumed all was good, and his accounts are frozen also. TURN OFF your auto password and log-in info. He would not have been able to gain access if I did not allow my computer to keep this info. My mortgage payment to Wells Fargo is due from these accounts on the 5th. I wonder will they still debit these CLOSED Accounts. Want to place a bet?

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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Phoney smiles, BAD service!!
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by Bonn2, Dec. 19, 2019

Dont fall for their insincere smiles!   I soon found out I was being charged for things that I should have gotten for free!  I have been with wells fargo for many years.  I have a business, saving, and my son has several accounts with them as well (he is linked to my account).  I was beong charged for MANY services I should not have!!   I was recently out of town on business and went to a different wells fargo branch and the woman who helped me was surprised I was paying for the service I asked her for!  She then had my account changed so i wouldnt be charged for that service again!   My newtown branch employees NEVER bothered telling me.  I went to the newtown bank the following week for a very large bank check.  I shortly returned because I forgot another transaction.  The manager of the bank was just standing next to the teller, her arms crossed, smiling and just standing there while I just stood there waiting!!  I believe she was purposely ignoring me.  When she finally looked up, i joking said “shooting the breeze I see”.  She chucked and she still stood there doing absolutely nothing.  Finally, she casually just slowly walked around, again doing nothing as I stood there.  I waited for the other teller to finish with her customer.  There was a few other negative ordeals that happened that very day but I will stop here. From all my years of working with banks, Wells Fargo in Newtown is by far the worst yet!!   I am fairly certain any other bank you choose would be have at least some integrity, and care about not wasting your time!!  I am quite certain Newtown Wells Fargo is lacking any professionalism/integroty whatsoever.  I will never be doing business with them again.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Newtown Branch at Newtown, CT
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Negative experience with RO
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by MichaelaG, Oct. 16, 2019

I have had the worst banking experience in my life yesterday, at the East Point, GA branch.

I have a WF personal checking account and an insurance company sent me a refund check for my business name. I had closed my business account in December and was now required to open a new one.

I met with RO, who looked at my llc paperwork and asked for my EIN. I told him that I'm doing everything through my SSN. He said that I needed an EIN. I told him that I'm the only member and a single-member-llc is a disregarded entity by the IRS

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For federal income tax purposes, a single-member LLC classified as a disregarded entity generally must use the owner's social security number (SSN) or employer identification number (EIN) for all information returns and reporting related to income tax. For example, if a disregarded entity LLC that is owned by an individual is required to provide a Form W-9, Request for Taxpayer Identification Number (TIN) and Certification, the W-9 should provide the owner’s SSN or EIN, not the LLC’s EIN.

Longer version here.  https://www.irs.gov/businesses/small-businesses-self-employed/single-member-limited-liability-companies
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He told me that I was wrong. I asked him to call his superior so that they can clarify it for him. He said that he didn't need to ask anyone, because he knew. I told him that he was obviously not educated on the subject and he walked out and got 2 other guys to stand in his office and tell me that I didn't know what I was talking about and tried to intimidate me to leave.

This was absolutely ridiculous behavior. How can you have people working in a customer service capacity that don't know the rules and have too fragile an ego to try to ask someone else to make sure about the situation?

He never even bothered looking at my checking account, which had a substantial amount in it - so, I clearly wasn't trying to scam them for a $ 500 check. Maybe it's because I'm a woman, maybe it's because I'm white. Who knows. Bottom line is that they were wrong and weren't willing to even entertain that possibility and treated me with huge disrespect.

Fortunately, when I had calmed down, I called the Moreland Ave branch and spoke to Mr. AC, who was educated enough to know that I was correct and he helped me open the account, so that I could deposit the check.



* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Dorsey East Point Branch at Atlanta, GA
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