Wells Fargo Bank, WEST MILLBROOK BRANCH

Name:Wells Fargo Bank, WEST MILLBROOK BRANCH
Full Service Brick and Mortar Office
Review: 2star866 client reviews
Location:3500 W Millbrook Rd
Raleigh, NC 27613

Wake County
View Other Branches
 
Phone:919-278-1420
Branch Deposit:$67,416,000
FDIC Cert:#3511
Established:01/24/1996


The Bank

Name:Wells Fargo Bank
Concentration:All Other Over 1 Billion
Established:01/01/1870
FDIC Insurance:01/01/1934
Holden By:WELLS FARGO&COMPANY
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4218, view all, view on map
Website:www.wellsfargo.com
Total Assets:$1,711,028,000,000
Total Deposits:$1,419,560,000,000
Total Equity Capital:$168,241,000,000
Total Domestic Office Deposits:$1,412,718,000,000
Net Income:$5,543,000,000
Quarterly Net Income:$5,543,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:13%
Quarterly Return on Equity:13%
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Client Review

866 client reviews of Wells Fargo Bank scored 2 out of 5.

Poor Customer Service
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by JohnQPublic, Feb. 04, 2025

I had an extremely poor customer service interaction with Miguel at the Canby branch.  Miguel had me repeat my question 3 times and he still didn't know what I was asking about after 3 attempts to understand my questions on a specific form Wells Fargo needs completed to have assets sent to them from another financial institution.  I'm sorry, but a more knowledgeable manager/supervisor should have been brought into the conversation by Miguel after the 2nd time of the question.  I'm thinking about moving a portion of my banking business out of Wells Fargo because of the poor customer service interaction I had today - super frustrated.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, CANBY UNION BRANCH at Canby, OR
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Unprofessional clerk Tasveer
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 3star Waiting Time
by HelenaK, Dec. 09, 2024

I had scheduled an appointment with Tasveer Badal on December 6 at 137 N. Fairfax. Upon arriving, I found him sitting at his desk, seemingly doing nothing. When I sat at the table, he asked how I had booked the appointment. He told me he needed to step away for a few minutes and left to speak with a clerk. From his tone, he was complaining about something just a few steps away from me.

When he returned, he mentioned needing a few more minutes and went to his computer. I assumed he was preparing to work with me, but instead, he started a phone call to another customer and began chatting with him/her. I sat there, watching and listening as he dealt with the other customer during my scheduled appointment.

This could have been handled before or after my appointment. It felt unprofessional and disrespectful.  After witnessing all of this, I decided to put my documents back in my folder and leave, while he still was chatting on the phone.

I believe Wells Fargo should ensure that its employees maintain a high standard of professionalism, as this behavior reflects poorly on the bank and risks losing clients and potential business.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, BEVERLY-FAIRFAX BRANCH at Los Angeles, CA
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Go Elsewhere, You'll be Happier
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 2star Waiting Time
 1star Other Services
by DBarr, Nov. 23, 2024

The bank was reasonably nice and serviceable about three or four years ago. The staff and management have clearly changed since then.  The staff is now utterly disinterested in customer service, and openly hostile if asked for assistance.  The bank is constantly surrounded by a dangerous element, which makes the experience completely unsafe and uncomfortable.  The bank has become a disaster that I will be leaving as soon as possible.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, ENTERPRISE WESTGATE BRANCH at Enterprise, AL
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