Wells Fargo Bank, Review

Monique Jackson needs to be fired
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by LiaM, May. 22, 2014

I came to Monique with an urgent issue and a transfer that needed to be made asap. She said they can't do it, and didn't try to figure out a way for them to do it. A day later I went to another Wells Fargo location and they did it in 5 minutes, no problem, but I lost a precious day that was important. Additionally, when I called her with more questions, she put me on hold for 20 minutes, after which I hung up, called back, left her a message asking to call me back and she never did.

How can someone like that be employed with bank? Are you serious?

Lady, learn to do your job rather than complimenting people's purses.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Medical Plaza at Charlotte, NC
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Bank manager at the Milgen Road location is horrible
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by laneleelane, May. 20, 2014

The bank manager at the Milgen Road location is horrible. She is ghetto, old and very unprofessional. I came in there to get help because I got charged twice from a company,  and she absolutely refused to help. I then told her that when it happened before the old bank manager helped me and got my money back that same day. She said, "when was that because I've been here since 09?" Like she was implying that I was lying. She pissed me off to the core that we are switching banks. My daughters birthday is tomorrow si we need our $ now. We have plans, and now we have to use our credit card because no one will help us.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Milgen Road at Columbus, GA
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ATM machine is wrong or people are?
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by shong, May. 19, 2014

The central office service for ATM fraud is worse than what you expect.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
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Silver Firs Wells Fargo Everett
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by Teddy1980, May. 19, 2014

I have been with this bank for 10 years and I will go out of my way to go to this branch. After a few times in they know my name and have helped my consolidate my credit and saved me $200.00 per month, in the first week I started coming there. Silver Firs team is the best.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Silver Firs Branch at Everett, WA
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Run for your Money!
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by jbt21, May. 15, 2014

I went inside the branch to speak to a representative about a bounced check that ended up costing me $350 in fees alone.  I wasn't asking for a complete refund, just some human decency.  I was lied to and told they were unable to do anything about those fees because they were computer generated and couldn't be undone.  When I told them the reason why I was overdrawn, and believe me, the reasons were heart-breaking, I was looked at like I was an object.  When I said I would go to another branch, I was told, "Go right ahead!  They aren't going to help you either!"  On top of that, the manager couldn't speak clear English.  
This was the most humiliating experience I have ever had with a service!  Let me add, this was the first time in over ten years I had ever been overdrawn!!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Brandermill Branch at Midlothian, VA
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Stay away from this place
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by scott121366, May. 14, 2014

Fair warning: save yourself grief and $ and stay away from this branch. Consider this: as a courtesy to my employer, I picked up an alternator from a repair shop and paid the $167 with cash. My employer, a general construction company, paid me back with a check drawn on an account at this bank. When I went in to cash it (I live and bank elsewhere), the teller informed me that since I don't have an account there, there would be a $7.50 fee for me to recoup my $! The teller said, "let me see what I can do about it", but it was apparent to me nothing would be done without some act of god, and being in a hurry, I said I would just "eat" that $7.50, which the teller was all too eager to agree with, even suggesting I recoup that $ from my employer, who she knew by first name! This whole fee-thing was wrong on so many levels. I get checks from another employer drawn on a Wells Fargo accnt all the time, and though other branches hassle me about starting an account, they DO NOT charge a fee, even though it would be more reasonable for them to do so in these cases because they're MY paychecks, not a re-imbursement from a company that banks there. This $7.50 fee is a straight up rip off. There are far better banking options in Ojai for anyone to continue supporting these greedy turdberries! Go to Rabobank or Ojai Community Bank. Far better customer service, and they won't fleece you for doing what they get paid to do anyway. I'm still shocked that THIS BRANCH has the gaul to charge such an outrageous fee. It's not so much the excessive $7.50 that has me irritated as it is the principle of the matter. This bank flat sucks and when I move back to Ojai next month, I'll be taking my business to Ojai Community Bank

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Ojai Branch at Ojai, CA
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Stanley
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by Stanley, May. 10, 2014

I stopped into the Wells Fargo at 1800 First Avenue in Cedar Rapids, and was greeted as soon as I walked in by a very friendly young man who proceeded to ask what I was in for as well as talk with me about my day as we waited for a teller.
I have been a customer of some of the community banks for years and have never recieved such a personal touch when doing my banking.
Afterwards I sat with a banker to print some statements and they helped me get that done quickly and he was very knowledgable and friendly!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Cedar Rapids First Avenue Branch at Cedar Rapids, IA
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Silver Firs branch Wells Fargo
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by Deverie, May. 10, 2014

Finally! As a Wells Fargo customer for the last 8 years, I was confused by the gap in branches in the area. No more...Silver Firs opened up in October and I couldn't be happier. The Silver Firs team is top shelf, they welcome me in, always make me the focus...for once at a bank!...and treat me to a personal experience I love. Back to small town banking! Thank you Silver Firs!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Silver Firs Branch at Everett, WA
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Sonia Branch Manager of Wells Fargo West Linn Hwy 43
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by allovertheworld, May. 07, 2014

Seems that every time there is a slight issue ie concern, not only is it handled with neglect, ignorance and lack of knowledge, we are given dismal customer service. This is from the branch manager Sonia. She seems to be well equipped with the use of barriers, road blocks, and excuses, than she is with satisfaction, care, and help that could easily solve simple issues. Have never once had a conversation via phone with Sonia listening. She yells over me, gives little to no attention to the problem. Instead she attempts to make excuses instead of resolutions. She says one thing, then turns around and denies saying it. No bank is perfect, and we don't expect such a thing. What I do expect is to be given treatment that says we can turn a problem into an opportunity to make matters right. When faced with unhappy customers, Sonia does absolutely nothing. She makes no effort to rectify a problem. She told me that she challenges me to take my concern to another bank, to see if they would do what she can't or rather WON'T. Now we are biding our time with the help of assistants, to find a bank that will treat us as though we matter. A branch manager who can act the part, as well as look the part. I reference that in regards to Sonia's staff, who is so casually dressed, her employee would be better suited for a daycare than a bank. Her employee has shown immaturity beyond reason, had plenty of eye rolls and an attitude to match. I was horrified to see this employee dressed in bikenstock sandals as business wear. I normally would shrug off how one is dressed, but there are no excuses when your bank shows no concern for you, your money or your time. I will take my concerns as high up as I can possibly go, as Sonia and her employee belong anywhere but a bank!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, West Linn Branch at West Linn, OR
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Sonia Branch Manager of Wells Fargo West Linn Hwy 43
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by allovertheworld, May. 07, 2014

Seems that every time there is a slight issue ie concern, not only is it handled with neglect, ignorance and lack of knowledge, we are given dismal customer service. This is from the branch manager Sonia. She seems to be well equipped with the use of barriers, road blocks, and excuses, than she is with satisfaction, care, and help that could easily solve simple issues. Have never once had a conversation via phone with Sonia listening. She yells over me, gives little to no attention to the problem. Instead she attempts to make excuses instead of resolutions. She says one thing, then turns around and denies saying it. No bank is perfect, and we don't expect such a thing. What I do expect is to be given treatment that says we can turn a problem into an opportunity to make matters right. When faced with unhappy customers, Sonia does absolutely nothing. She makes no effort to rectify a problem. She told me that she challenges me to take my concern to another bank, to see if they would do what she can't or rather WON'T. Now we are biding our time with the help of assistants, to find a bank that will treat us as though we matter. A branch manager who can act the part, as well as look the part. I reference that in regards to Sonia's staff, who is so casually dressed, her employee would be better suited for a daycare than a bank. Her employee has shown immaturity beyond reason, had plenty of eye rolls and an attitude to match. I was horrified to see this employee dressed in bikenstock sandals as business wear. I normally would shrug off how one is dressed, but there are no excuses when your bank shows no concern for you, your money or your time. I will take my concerns as high up as I can possibly go, as Sonia and her employee belong anywhere but a bank!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, West Linn Branch at West Linn, OR
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Surprised
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by Bjp09, May. 06, 2014

You would think going inside physically into a bank that you would be annoyed with either a line or someone trying to sell you a product but not here , overall great experience Kendra was my personal banker and she was fantastic ! Saw her two days in a row and she have me nothing but great customer service! Overall great branch.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ansley Mall Branch at Atlanta, GA
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Weak Follow-Through
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by DiappointedCustomer, Apr. 30, 2014

Opened up both personal and business accounts.  The follow-through was very frustrating, as I had lots of questions and the young woman who initially opened the account would not call me back or make sure she was available when I made the trip in--even when I was responding to HER call.  Consequently, things took longer because they were done incorrectly, and I was ended up talking to new people who did not have the information or history.  I was under a lot of stress as many things were changing in my life, and I could have used someone more dependable to help me.  Already disappointed with this bank. I looked for the management to send feedback to, but did not find a way to help them upgrade their customer service.  Will not recommend this bank to anyone.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Solana Beach Branch at Solana Beach, CA
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Unprofessional Staff & Unable To Make Simple Deposit: Customer Passed to 3 Staff Members
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by Margab123, Apr. 24, 2014


Wells Fargo locations seem to be pretty efficient in Houston, and I have never had a problem before. I was nearby this location and came in to make a simple cash deposit into my mother's account. It was a bad sign when seeing both tellers roll their eyes at a customer in front of me politely saying she was confused about an issue with her account. A second customer came in saying her checks arrived with someone else’s address.

After filling out the deposit slip, the first teller had to call a second employee to ask if he can make a deposit to an account with only 41 cents in it. He only explained I had to sit at a desk with a second employee so they could call the corporate support line to ask because the account might be dormant. I sat with a second employee who called a corporate help desk.  I offered to have her contact the account holder, but she never responded and continued to wait on hold to ask her question if I can make my deposit.

After being passed to a third employee to make the transfer, the first teller smirked and got on the third employee’s computer to type.

Overall, I would pass on this location to avoid a hassle and a headache. Training on simple transactions and how best to communicate with customers would help with the quality of service at this branch.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Tanglewood Branch at Houston, TX
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Horrible Management but there are a few nice and reasonable staff.
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by TTYL, Apr. 23, 2014

I should have listened to my husband who told me the manager at this site was rude and unreasonable.  I didn't believe him and I learned.  This bank made several errors on my account.  The staff indicated the manager would have no problem correcting it and refunding some fees and then change to a different account.  Instead, the manager called and was rude and condescending and said she would not refund any fees but still wanted me to switch accounts with her bank and said that just because they made errors that it didn't matter in the long run.  Why would I switch accounts with her bank with an attitude and customer service like that?  I won't and didn't.  I closed my account with a very pleasant, reasonable, and apologetic staff member.  I originally had the account in Alaska with no problems and this location branch wrecked my esteem for Wells Fargo.  Now there any esteem I had is gone as well as my account.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Jasper Street & Kings Ranch Road Bra at Gold Canyon, AZ
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If you have all day
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by hog824, Apr. 22, 2014

This has been coming for a long time. When there is 1 teller waiting on a business & 3 tellers in the back, I'm standing with 2 bags of coins(which are very heavy)and no other teller is called to help, then there is a car at the drive up & no one to help them, with 3 people now standing behind me. I finally ask if there is another teller, "oh sure their in the back doing other things" But she does call one then. Is it just me or shouldn't your customers come first?!  Believe me its this away every time I go in there. I'm about done.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Thief River Falls Branch at Thief River Falls, MN
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New staff I think??
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by MrBanks, Apr. 22, 2014

I had the pleasure of having a kind lady named amanda help me with my accounts. I have false charges on my account and she not only located the errors, but took a personal interest in solving the problem. She is always smiling and I now ask for her on every visit.  

* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Ann & Simmons Branch at North Las Vegas, NV
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Stay away from this branch!
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by Magikal, Apr. 21, 2014

I have never met a more ignorant and rude staff then with this location. They are of no help and after making deposits for my niece for almost 6 months now I can't!!  No explanation just an ignorant reply and walked away from me!   Really!!  Stay away from this location, not worth the aggravation when there are so many other banks!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Limerick Branch at Royersford, PA
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BELEIVE IT!!!!
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by BELIEVEITORNOT, Apr. 21, 2014

I wonder if there is anyone at this branch that knows what the heck is going on????
I closed out my checking account over a year ago and I'm still getting email information AFTER TELLING them I don't want to receive the messages.
One individual told me it was a phising job. YA RIGHT(LOL)!
The IT system leaves alot to be desired!!!
I've complained with NO POSITIVE result on the email problem!!!
NEVER AGAIN!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ankeny Branch at Ankeny, IA
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Be Careful About This Branch
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by Cayrebear, Apr. 18, 2014

First, I will say that the manager Tom, Mala and Chris did everything they could to assist me.  However, Jessica Abreu and Emily Tajchman have alot to learn about customer service and courtesy.  They were rude and offensive.  They yelled at us, smirked at us, gave us dirty looks and were not helpful.  I was threatened by Emily that I was being thrown out of the bank. We shut down our accounts and will not bank with Wells Fargo again because of their behavior.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Canopy Oaks at Ocala, FL
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bad service and banker smell
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by jim1956, Apr. 18, 2014

A young kid by the name of Justin A. smelled like marijuana. He was rude and looked high. He needs to be let go or I will bank with someone else. Some of my friends said the same about this kid.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Pleasanton Branch at Pleasanton, TX
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