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Wells Fargo Bank, Review
Wells Fargo Bank, Review
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Winter Garden Dillard St Wells Fargo
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by JWolff, Mar. 31, 2015
I only have deposit boxes here. As it is the closest bank to my home.
One out of 7 times I get right in and out. Hit invariably just to get into my box: I have to wait 7-25 minutes. It really makes pulling valuables in and out of the box a big drag. I have tried to make an online appt to do this: but the officer who I had the appt with shamed me and said that was NOT what Appts are for.
I would just like pleasant, relatively quick service here
The staff all keep bumming me off to underlings because they don't want to do it. It might help also if they would clean up and organize their security box vault. It is disorganized and the signature files are a mess. It looks like no one Cleans or organizes this area ever.
So far, I am tolerating this. But if things cintinue, as is: I will love my stuff elsewhere.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, South Dillard Street Branch at Winter Garden, FL
7 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby JWolff, Mar. 31, 2015
I only have deposit boxes here. As it is the closest bank to my home.
One out of 7 times I get right in and out. Hit invariably just to get into my box: I have to wait 7-25 minutes. It really makes pulling valuables in and out of the box a big drag. I have tried to make an online appt to do this: but the officer who I had the appt with shamed me and said that was NOT what Appts are for.
I would just like pleasant, relatively quick service here
The staff all keep bumming me off to underlings because they don't want to do it. It might help also if they would clean up and organize their security box vault. It is disorganized and the signature files are a mess. It looks like no one Cleans or organizes this area ever.
So far, I am tolerating this. But if things cintinue, as is: I will love my stuff elsewhere.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, South Dillard Street Branch at Winter Garden, FL
7 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
by crtreportr 2015-04-03 17:10:30
Take your valuables while you can. I am a customer since 1971 and at the branch in Roselle Park, NJ, they lost my signature card because of their archaic index card system and I have been waiting now for 2 weeks. They will not allow me to access my safety deposit box, even though I have the two keys and box number. As a matter of fact with all the bank changeovers, they now have no record of linking the box to any of my accounts. They are researching and researching and never return my calls. They actually asked me if I have any paper proof! From 40 years ago! There is no customer service here. They do not care. I have some very valuable and irreplaceable things inside and this is so upsetting, it is making me physically ill. The only reason I stay with Wells Fargo is because of my personal banker who is wonderful -- he is not at this branch. If it weren't for him I would be out of there.
by SuzyQuzy 2015-04-19 21:27:26
question don't know if you would know but I was wondering I have a boyfriend that told me that he has like five account at Wells Fargo and said that his tenant and the apartment above him that he rents out to works at his bank and said he knows that she knows what's in one of his account but she should not even know if a person works in a bank and purposely look up your account and knows what you have including possibly one of his mothers accounts she transfered can this girl that rents from him and is a teller be able to do that??
Awful bankers at 6733 S University Blvd Wells Fargo
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by burt2015, Mar. 27, 2015
I closed a checking account out on March 2 with Kevin Fehr and received written confirmation of the closure. On March 10, a charge was attempted on my checking account. Instead of Wells declining the charges as account closed this bank actually processed the charge and accessed my Wells Fargo credit card to pay for it ( since my checking account was closed). What kind of bank allows charges on a CLOSED CHECKING ACCOUNT? Then if that was not enough, this bank in turn actually charged me an overdraft fees to my credit card for this!!!!! REALLY AN OVERDRAFT CHARGE ON A CLOSED BANK ACCOUNT?? APPARENTLY WELLS IS REALLY HARD UP FOR MONEY. I called Kevin Fehr about the matter since he closed my account out. Kevin said he would look into it and "call me back" to ensure this was taken care of as that should not of happened. Well Kevin never called me back. I left two messages for him after that- no return call. I then physically went in this bank to get the charge removed and to get the overdraft charged returned. I asked to speak to the manager, however "he was busy" and I got stuck speaking with Eduardo about this issue. He told me he could not help me. REALLY HOW HARD IS IT TO REVERSE AN OVERDRAFT CHARGE THAT SHOULD NOT OF OCCURED? Instead I was told I had to open a fraud case. REALLY, GIVE ME A BREAK! IF A PERSON CLOSES A CHECKING ACCOUNT THE ACCOUNT SHOULD BE CLOSED PERIOD. ALL ATTEMPTED CHARGES SHOULD BE REJECTED/ ACCOUNT CLOSED!
Apparently that does not happen with Wells Fargo.
I will be reporting this issue to the Colorado bank commission. This is just poor business.
One would think personal bankers would have the ability to reverse overdraft charges. If these two cant do something as simple as that do you really want them assisting you with bigger financial issues.....
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Southglenn Branch at Littleton, CO
13 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Timeby burt2015, Mar. 27, 2015
I closed a checking account out on March 2 with Kevin Fehr and received written confirmation of the closure. On March 10, a charge was attempted on my checking account. Instead of Wells declining the charges as account closed this bank actually processed the charge and accessed my Wells Fargo credit card to pay for it ( since my checking account was closed). What kind of bank allows charges on a CLOSED CHECKING ACCOUNT? Then if that was not enough, this bank in turn actually charged me an overdraft fees to my credit card for this!!!!! REALLY AN OVERDRAFT CHARGE ON A CLOSED BANK ACCOUNT?? APPARENTLY WELLS IS REALLY HARD UP FOR MONEY. I called Kevin Fehr about the matter since he closed my account out. Kevin said he would look into it and "call me back" to ensure this was taken care of as that should not of happened. Well Kevin never called me back. I left two messages for him after that- no return call. I then physically went in this bank to get the charge removed and to get the overdraft charged returned. I asked to speak to the manager, however "he was busy" and I got stuck speaking with Eduardo about this issue. He told me he could not help me. REALLY HOW HARD IS IT TO REVERSE AN OVERDRAFT CHARGE THAT SHOULD NOT OF OCCURED? Instead I was told I had to open a fraud case. REALLY, GIVE ME A BREAK! IF A PERSON CLOSES A CHECKING ACCOUNT THE ACCOUNT SHOULD BE CLOSED PERIOD. ALL ATTEMPTED CHARGES SHOULD BE REJECTED/ ACCOUNT CLOSED!
Apparently that does not happen with Wells Fargo.
I will be reporting this issue to the Colorado bank commission. This is just poor business.
One would think personal bankers would have the ability to reverse overdraft charges. If these two cant do something as simple as that do you really want them assisting you with bigger financial issues.....
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Southglenn Branch at Littleton, CO
13 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Always a pleasure
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by DeDee83, Mar. 24, 2015
Everyone there has always been polite and extremly helpful in every way. They are quick and do everything in an accurate and timely manner. Very happy with my bank.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Pendleton In-Store Branch at Pendleton, OR
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby DeDee83, Mar. 24, 2015
Everyone there has always been polite and extremly helpful in every way. They are quick and do everything in an accurate and timely manner. Very happy with my bank.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Pendleton In-Store Branch at Pendleton, OR
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Bad customer services
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by Lopezc1234wfwf, Mar. 23, 2015
My father got a loan and the teller from the bank from Kearny nj Felix Garcia gave us wrong information on a loan. He informed his manger and she was no help was rude and always said she was busy. Then they put this employee in the jersey city branch. We have a lot of accounts with well Fargo and are very upset the help we could not get. We us a family are thinking of moving our business accounts and no more working with this bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Kearny Branch at Kearny, NJ
6 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Lopezc1234wfwf, Mar. 23, 2015
My father got a loan and the teller from the bank from Kearny nj Felix Garcia gave us wrong information on a loan. He informed his manger and she was no help was rude and always said she was busy. Then they put this employee in the jersey city branch. We have a lot of accounts with well Fargo and are very upset the help we could not get. We us a family are thinking of moving our business accounts and no more working with this bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Kearny Branch at Kearny, NJ
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Six Forks Branch in Raleigh - don't expect quick service
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by davidc8045, Mar. 07, 2015
"Someone will be with you in a moment" means "have a seat, this could take awhile." Several times I have waited 10-15 mins to talk to someone and just gave up and left. Also I do not recommend getting a home loan from WF. The process can take 1-2 months, they keep asking for documents you've already sent, and good luck trying to reach someone on the phone in their mortgage center in Charlotte.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Six Forks Branch at Raleigh, NC
6 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby davidc8045, Mar. 07, 2015
"Someone will be with you in a moment" means "have a seat, this could take awhile." Several times I have waited 10-15 mins to talk to someone and just gave up and left. Also I do not recommend getting a home loan from WF. The process can take 1-2 months, they keep asking for documents you've already sent, and good luck trying to reach someone on the phone in their mortgage center in Charlotte.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Six Forks Branch at Raleigh, NC
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Customer
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by smcgovern, Mar. 05, 2015
Hours are horrible,,,they need to stagger their teller starts times to accomodate all customer depositurs who work night/graveyeard shits...such as people who work in hospitals to be able to do banking before 9am and after 5pm,,,,how about 6:30a-3p shift, normal 9-5 and a evening once or twice week from noon to 7pm...gee that would be what real places of work do for customers...how about a weekend too, Moving all my money out
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, New Garden Town Square Branch at Kennett Square, PA
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby smcgovern, Mar. 05, 2015
Hours are horrible,,,they need to stagger their teller starts times to accomodate all customer depositurs who work night/graveyeard shits...such as people who work in hospitals to be able to do banking before 9am and after 5pm,,,,how about 6:30a-3p shift, normal 9-5 and a evening once or twice week from noon to 7pm...gee that would be what real places of work do for customers...how about a weekend too, Moving all my money out
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, New Garden Town Square Branch at Kennett Square, PA
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Waited in drivethru
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by Ju87D3, Feb. 28, 2015
Waited in the drive-thru and was tended to at 1:00 p.m, their closing time, I was told that the cashiers check I was looking to refund needed to be transacted inside the store, but they were closed, when I insisted that I was in line and simply needed to do a simple procedure, they went on to tell me that the doors were locked. Lol, locked at 1:00pm ON THE DOT.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Shallowford Sandy Plains Branch at Marietta, GA
9 of 12 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Ju87D3, Feb. 28, 2015
Waited in the drive-thru and was tended to at 1:00 p.m, their closing time, I was told that the cashiers check I was looking to refund needed to be transacted inside the store, but they were closed, when I insisted that I was in line and simply needed to do a simple procedure, they went on to tell me that the doors were locked. Lol, locked at 1:00pm ON THE DOT.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Shallowford Sandy Plains Branch at Marietta, GA
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VERY IMPRESSED!!
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by WFBreview, Feb. 25, 2015
i just want to bring to your attention the EXCELLENT service that I received from Nicole, the personal banker at the WFB Blue Diamond and Arville branch. I called in behalf of my son regarding opening an account and she was extremely helpful and informative with the requirements he had to meet in order to do so. She answered every one of my concerns very patiently, even if I was only the third party involved, and she made me feel very comfortable with my inquiries. At no time at all did I feel rushed and to top it off, she even followed up when I could not make an appointment right away. It was a small checking account that my son opened and yet she made me feel like our business was just as important as a huge transaction. I work for a bank myself and I strive to excel in customer service and I must say that Nicole was an epitome of a great banker. In the next few months, I will be opening another account for myself at your branch, too..... simply because I am convinced that Nicole represented the atmosphere of what Wells Fargo stands for. Thank you for your time and more power!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Blue Diamond & Arville Branch at Las Vegas, NV
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Overall Rating Office Environment & Staff Other Servicesby WFBreview, Feb. 25, 2015
i just want to bring to your attention the EXCELLENT service that I received from Nicole, the personal banker at the WFB Blue Diamond and Arville branch. I called in behalf of my son regarding opening an account and she was extremely helpful and informative with the requirements he had to meet in order to do so. She answered every one of my concerns very patiently, even if I was only the third party involved, and she made me feel very comfortable with my inquiries. At no time at all did I feel rushed and to top it off, she even followed up when I could not make an appointment right away. It was a small checking account that my son opened and yet she made me feel like our business was just as important as a huge transaction. I work for a bank myself and I strive to excel in customer service and I must say that Nicole was an epitome of a great banker. In the next few months, I will be opening another account for myself at your branch, too..... simply because I am convinced that Nicole represented the atmosphere of what Wells Fargo stands for. Thank you for your time and more power!
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Blue Diamond & Arville Branch at Las Vegas, NV
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Poor Service and Misrepresentations
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by poorservicebank, Feb. 14, 2015
John G. Stumpf
Chairman, President and CEO
Wells Fargo & Company
Wells Fargo Continued poor and Sarcastic Service
Wells Fargo, 5703 Burke centre PKWY, Burke VA 22015
In depositing a check today, I experienced less than satisfactory service.
While I understand the requirements for “withholding†funds until they “properly†clear for use by the person depositing the funds, the condescending tone and sarcastic nature of the response from the on duty bank manager is not acceptable. Raquel Howard’s condescending tone and the sarcastic nature of her “enplaning bank regulations†was both inaccurate and not the questioned asked. The simple question was “what steps do I take to close my account after we clear the check I just deposited and my mid-month pay clearsâ€. I noted our other bank of 35 years in Wyoming does not appear to follow this same “required†banking regulation of seven (7) business days. It is misleading to inform the public that something is required “by law†when it fact it is a Well Fargo set of requirements that are being cited.
This is not the first time employees of this bank have responded in an unprofessional tone as if the general public has no concept of how banks and financial institutions work and the regulatory nature of the banking industry and associated financial institutions. Of late, the national news has well documented the issues all financial institutions from predatory lending practices, misrepresentations and generally poor practices that do not protect the public but the financial institution and its management.
We will be closing our account within the next 45 days. I will be sending information to every oversight agency I can locate noting the various “laws†this bank branch has cited as required. I will also establish a website to collect complaints to forward and through the use of social media provide the actual site that differentiates a bank’s set of regulations under which that bank operates versus the actual legal and regulatory requirements, something I would suggest you point out to your bank manager, Raquel Haward. I will certainly be letting all of our employees and my associates (email list, Face Book, LinkedIn) know of the poor service and misrepresentations this bank has and continues to make. As to the comments of being a billion dollar bank (wasn’t MCI, Blockbuster and Enron all billion dollar companies and then there was that whole bank renaming and failures – too big to fail), who cares.
I am just tired of poor, condescending service and being addressed in a manner that I couldn’t possibly understand the complexities of banking “lawsâ€, again someone might discuss the difference between Wells Fargo’s regulatory compliance versus banking regulations and laws. The Burke Wells Fargo Bank is not doing your brand well.
There are still smaller banks that understand customer service and addressing their client base in a civil and understanding tone and not as if we all are the disenfranchised populations banks have taken advantage of for far too long. One of them is in Cheyenne Wyoming.
Looking forward to finding the “banking law†that requires all banks to withhold deposited funds for seven business days.
Letters will be sent:
Corporate Offices
Wells Fargo
420 Montgomery Street
San Francisco, CA 94104
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Burke Centre Branch at Burke, VA
19 of 26 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby poorservicebank, Feb. 14, 2015
John G. Stumpf
Chairman, President and CEO
Wells Fargo & Company
Wells Fargo Continued poor and Sarcastic Service
Wells Fargo, 5703 Burke centre PKWY, Burke VA 22015
In depositing a check today, I experienced less than satisfactory service.
While I understand the requirements for “withholding†funds until they “properly†clear for use by the person depositing the funds, the condescending tone and sarcastic nature of the response from the on duty bank manager is not acceptable. Raquel Howard’s condescending tone and the sarcastic nature of her “enplaning bank regulations†was both inaccurate and not the questioned asked. The simple question was “what steps do I take to close my account after we clear the check I just deposited and my mid-month pay clearsâ€. I noted our other bank of 35 years in Wyoming does not appear to follow this same “required†banking regulation of seven (7) business days. It is misleading to inform the public that something is required “by law†when it fact it is a Well Fargo set of requirements that are being cited.
This is not the first time employees of this bank have responded in an unprofessional tone as if the general public has no concept of how banks and financial institutions work and the regulatory nature of the banking industry and associated financial institutions. Of late, the national news has well documented the issues all financial institutions from predatory lending practices, misrepresentations and generally poor practices that do not protect the public but the financial institution and its management.
We will be closing our account within the next 45 days. I will be sending information to every oversight agency I can locate noting the various “laws†this bank branch has cited as required. I will also establish a website to collect complaints to forward and through the use of social media provide the actual site that differentiates a bank’s set of regulations under which that bank operates versus the actual legal and regulatory requirements, something I would suggest you point out to your bank manager, Raquel Haward. I will certainly be letting all of our employees and my associates (email list, Face Book, LinkedIn) know of the poor service and misrepresentations this bank has and continues to make. As to the comments of being a billion dollar bank (wasn’t MCI, Blockbuster and Enron all billion dollar companies and then there was that whole bank renaming and failures – too big to fail), who cares.
I am just tired of poor, condescending service and being addressed in a manner that I couldn’t possibly understand the complexities of banking “lawsâ€, again someone might discuss the difference between Wells Fargo’s regulatory compliance versus banking regulations and laws. The Burke Wells Fargo Bank is not doing your brand well.
There are still smaller banks that understand customer service and addressing their client base in a civil and understanding tone and not as if we all are the disenfranchised populations banks have taken advantage of for far too long. One of them is in Cheyenne Wyoming.
Looking forward to finding the “banking law†that requires all banks to withhold deposited funds for seven business days.
Letters will be sent:
Corporate Offices
Wells Fargo
420 Montgomery Street
San Francisco, CA 94104
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Burke Centre Branch at Burke, VA
19 of 26 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by longtermclient 2017-01-13 13:36:52
If a CEO of Wells Fargo, has this much of a problem depositing a cheque, ....This says everything about Wells Fargo and their snobby attitudes.
For now, it all makes sense that us, Middle America, have issues with wells Fargo. Thank you, Sir, for your candid REVIEW ofWELLS FARGO BANKING.
I applaud you!
For now, it all makes sense that us, Middle America, have issues with wells Fargo. Thank you, Sir, for your candid REVIEW ofWELLS FARGO BANKING.
I applaud you!
Tanglewood Branch Visit 2/3/2015
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by MelissaG, Feb. 11, 2015
The Tanglewood Branch of Wells Fargo in Roanoke, Va seems very unorganized and the staff there acted like know-it-alls.
They were talking to a woman, myself, with over 22 years experience in personal banking and finance. Yet they kind of talked down to me, as if I did not know what I was talking about. The girl I first met with was a Brandy Setliff, and then another of her colleagues whom I did not catch their name. The reason I did not catch their name was because they never told me. How unprofessional, right? Thats just the beginning.
The Setliff girl started things out in completely the wrong way by not addressing me properly, and not asking me the right questions. She seemed untrained and was a little rude.
After I was handed off to her colleague, I was not treated any differently, though they did start asking the right questions and they did address me as Ma'am. So it wasn't terrible, though they could have introduced themselves.
I am compelled to give an average rating here because of the treatment I received. If they want to continue with good service in the future they need to do things differently here, and address others with respect. Thats my suggestion and I would request this be forwarded to the bank manager.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tanglewood Branch at Roanoke, VA
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MelissaG, Feb. 11, 2015
The Tanglewood Branch of Wells Fargo in Roanoke, Va seems very unorganized and the staff there acted like know-it-alls.
They were talking to a woman, myself, with over 22 years experience in personal banking and finance. Yet they kind of talked down to me, as if I did not know what I was talking about. The girl I first met with was a Brandy Setliff, and then another of her colleagues whom I did not catch their name. The reason I did not catch their name was because they never told me. How unprofessional, right? Thats just the beginning.
The Setliff girl started things out in completely the wrong way by not addressing me properly, and not asking me the right questions. She seemed untrained and was a little rude.
After I was handed off to her colleague, I was not treated any differently, though they did start asking the right questions and they did address me as Ma'am. So it wasn't terrible, though they could have introduced themselves.
I am compelled to give an average rating here because of the treatment I received. If they want to continue with good service in the future they need to do things differently here, and address others with respect. Thats my suggestion and I would request this be forwarded to the bank manager.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tanglewood Branch at Roanoke, VA
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by Brandysetliff 2023-06-28 18:21:09
I love this comment, especially since I was 9 months pregnant and gave birth 4 days later. Thanks!
Store Manager is rude and aggressive
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by SayNotoAbusive, Feb. 07, 2015
Store manager is rude, dishonest and aggressive. I had been a Wells Fargo customer for a long time but not after my experience with this branches store manager.
He put a hold on my account and then when I argued about it with him he made up a bull crap story about why he was correct. I am a fairly knowledgable customer about bank float and holds and his story was so foolish as to be laughable. I told him he was not telling the truth and he told me to leave the branch.
I would never ever use this branch again. The tellers are okay. They are trying but as long as he is at the bank I will neither set foot in the branch nor hold an account at Wells Fargo.
Customers have choices and I choose to bank at a branch and a bank that treats me with the proper courtesy as a customer.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Mid Beach Branch at Miami Beach, FL
7 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby SayNotoAbusive, Feb. 07, 2015
Store manager is rude, dishonest and aggressive. I had been a Wells Fargo customer for a long time but not after my experience with this branches store manager.
He put a hold on my account and then when I argued about it with him he made up a bull crap story about why he was correct. I am a fairly knowledgable customer about bank float and holds and his story was so foolish as to be laughable. I told him he was not telling the truth and he told me to leave the branch.
I would never ever use this branch again. The tellers are okay. They are trying but as long as he is at the bank I will neither set foot in the branch nor hold an account at Wells Fargo.
Customers have choices and I choose to bank at a branch and a bank that treats me with the proper courtesy as a customer.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Mid Beach Branch at Miami Beach, FL
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bookmark
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by bookmark, Jan. 26, 2015
Although I found Wells Fargo to be competitive with other banks and businesses I found the "officer" staff to be less than average in thier knowledge. For instance a notary that does not know what they can or cannot notarize; a financial officer that calls the customer and makes an appointment then is a no show and or the probable person does not remember making the appointment.
The tellers and the genteman stationed (standing)near the door appear friendly and knowledgable.
The tellers seem to know their jobs better that the officers do their's. Unoccupied tellers will greet a customer when they enter the bank and ask if they can help. I don't remember tellers doing this in any other bank-usually they just stare and wait for a customer to approach.
The employee (greeter?) that stands "guard" near the door by a tray of unappealing cheap cookies is large/tall and reminicent of bouncers in movies (his station, standing near the door enforces this erroneous impression). The gentleman is pleasant and helpful if one speaks to him but appears intimidating-was that the bank's intention in choosing this person for the job-whatever that job is? Would a short thin man or a woman not meet the job description?
Overall the bank as a whole, does not appear to be very customer orientated;from the hostile (bright red and yellow) color scheme of the "wild west" logo to the mundane, bland office deco and matching overall human factor.
It is pleasant to discover the friendly and helpful tellers and "greeter" as opposed to the officer level employees.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Oak Mountain Branch at Pelham, AL
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby bookmark, Jan. 26, 2015
Although I found Wells Fargo to be competitive with other banks and businesses I found the "officer" staff to be less than average in thier knowledge. For instance a notary that does not know what they can or cannot notarize; a financial officer that calls the customer and makes an appointment then is a no show and or the probable person does not remember making the appointment.
The tellers and the genteman stationed (standing)near the door appear friendly and knowledgable.
The tellers seem to know their jobs better that the officers do their's. Unoccupied tellers will greet a customer when they enter the bank and ask if they can help. I don't remember tellers doing this in any other bank-usually they just stare and wait for a customer to approach.
The employee (greeter?) that stands "guard" near the door by a tray of unappealing cheap cookies is large/tall and reminicent of bouncers in movies (his station, standing near the door enforces this erroneous impression). The gentleman is pleasant and helpful if one speaks to him but appears intimidating-was that the bank's intention in choosing this person for the job-whatever that job is? Would a short thin man or a woman not meet the job description?
Overall the bank as a whole, does not appear to be very customer orientated;from the hostile (bright red and yellow) color scheme of the "wild west" logo to the mundane, bland office deco and matching overall human factor.
It is pleasant to discover the friendly and helpful tellers and "greeter" as opposed to the officer level employees.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Oak Mountain Branch at Pelham, AL
3 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
President
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by demolition, Jan. 08, 2015
I have been doing business with Wells Fargo for over 12 years and have had nothing but great experiences. Every business has a bad day but you should never base you opinion on 1 visit to business. I have worked with many of your branch manager, bankers and cashiers and always had good results at Wells Fargo. I fine that your branch managers go above and beyond to try to help their customers. Good help is hard to fine I recommend you hold on the ones you have at the Quarterfield Road Branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Shoppes At Quarterfield Branch at Severn, MD
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby demolition, Jan. 08, 2015
I have been doing business with Wells Fargo for over 12 years and have had nothing but great experiences. Every business has a bad day but you should never base you opinion on 1 visit to business. I have worked with many of your branch manager, bankers and cashiers and always had good results at Wells Fargo. I fine that your branch managers go above and beyond to try to help their customers. Good help is hard to fine I recommend you hold on the ones you have at the Quarterfield Road Branch.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Shoppes At Quarterfield Branch at Severn, MD
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Poor service from Bankers
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by Sandy22, Jan. 02, 2015
I have been a customer since 1988 and have banked at Braches all over the western US. The "bankers" at THIS branch are the most un-customer-friendly people on earth! I feel like it is my job to make them feel good each time I go in. Kaylene is gone, and thing have gone downhill since. I'm switching banks.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, La Grande Branch at La Grande, OR
12 of 13 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Sandy22, Jan. 02, 2015
I have been a customer since 1988 and have banked at Braches all over the western US. The "bankers" at THIS branch are the most un-customer-friendly people on earth! I feel like it is my job to make them feel good each time I go in. Kaylene is gone, and thing have gone downhill since. I'm switching banks.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, La Grande Branch at La Grande, OR
12 of 13 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by SayNotoAbusive 2015-02-07 01:41:43
Your review is absolutely correct and very helpful. I had the exact same experience.
marisol banker
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by sheriasboutique, Dec. 24, 2014
From the banker manager to the assistant manager to each individual banker I have really enjoyed Marisol and her professionals service in helping me with my credit and convincing me to set up a business account. They have gone the extra mile for me and it has been my pleasure to do my merchant banking with them
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, West Medford Branch at Medford, OR
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby sheriasboutique, Dec. 24, 2014
From the banker manager to the assistant manager to each individual banker I have really enjoyed Marisol and her professionals service in helping me with my credit and convincing me to set up a business account. They have gone the extra mile for me and it has been my pleasure to do my merchant banking with them
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, West Medford Branch at Medford, OR
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
567 Kingsland, Katy, TX- Refused to talk to Amar Ramdhanie
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by Masonroadkatytexas, Dec. 22, 2014
I went to this branch o 12.12.14 to cancel my accounts. I had been with Wells Fargo since 1992, when it was called World Savings & Wachovia. In August, 2014 I switched to Bank of America for several negative reasons against Wells Fargo.
However, my mortgage is still with WF, so when i went to cancel unfortunately I had ended up with Amar Ramdhanie. without much explanation began to tell me about a credit card which would reduce my principle by pennies. He pushed me into this card. I didn't even realize it was a credit card. He gets the form out and begins filling it out assumming I want this service. I made a huge mistake because I did not say yes, but I never said no.
I have had no direct deposits and been in the negative because I switched to Bof A. Why would he even suggest this to me? The guy is a pusher and not clear as he talks way to fast. My credit was negatively affected. Best advice is to stay far away from him. I went back to WF the next week to CANCEL my accounts, his co-workers told me the same about him. I am not the first person he messed up.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mason & Kingsland Branch at Katy, TX
3 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Masonroadkatytexas, Dec. 22, 2014
I went to this branch o 12.12.14 to cancel my accounts. I had been with Wells Fargo since 1992, when it was called World Savings & Wachovia. In August, 2014 I switched to Bank of America for several negative reasons against Wells Fargo.
However, my mortgage is still with WF, so when i went to cancel unfortunately I had ended up with Amar Ramdhanie. without much explanation began to tell me about a credit card which would reduce my principle by pennies. He pushed me into this card. I didn't even realize it was a credit card. He gets the form out and begins filling it out assumming I want this service. I made a huge mistake because I did not say yes, but I never said no.
I have had no direct deposits and been in the negative because I switched to Bof A. Why would he even suggest this to me? The guy is a pusher and not clear as he talks way to fast. My credit was negatively affected. Best advice is to stay far away from him. I went back to WF the next week to CANCEL my accounts, his co-workers told me the same about him. I am not the first person he messed up.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mason & Kingsland Branch at Katy, TX
3 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
sorry customer service dept.
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by mostunhappy, Dec. 21, 2014
In October your staff lost my payment. I called to see what happened and make my payment. Several days after I had stop payment on this check it suddenly reappeared and was sent to my bank. The check cost me $35 and then you bank charged me $25 returned check fee after me advising them when I made a payment per phone. You CSR gave me the amount to pay to bring the account current. Next months statement you accessed a $35.00 late fee. And now expect me to pay this on top of my regular payment. This is no way to treat along time customer and I am still waiting for you Csr supervisor to return my call this after I got hung up on and treated most rudely.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Fargo Main Branch at Fargo, ND
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby mostunhappy, Dec. 21, 2014
In October your staff lost my payment. I called to see what happened and make my payment. Several days after I had stop payment on this check it suddenly reappeared and was sent to my bank. The check cost me $35 and then you bank charged me $25 returned check fee after me advising them when I made a payment per phone. You CSR gave me the amount to pay to bring the account current. Next months statement you accessed a $35.00 late fee. And now expect me to pay this on top of my regular payment. This is no way to treat along time customer and I am still waiting for you Csr supervisor to return my call this after I got hung up on and treated most rudely.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Fargo Main Branch at Fargo, ND
5 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Anna
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by Darby103, Dec. 21, 2014
I went in today to deposit a check then asked to speak with a banker to switch accounts. I had Miriam help me and she was wonderful and made my experience so easy for me. Thank you so much it was very appreciated!!
* this reviewer has be with this bank for 6 months - 1 year
* this review was made on Wells Fargo Bank, Wayzata Branch at Wayzata, MN
Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Darby103, Dec. 21, 2014
I went in today to deposit a check then asked to speak with a banker to switch accounts. I had Miriam help me and she was wonderful and made my experience so easy for me. Thank you so much it was very appreciated!!
* this reviewer has be with this bank for 6 months - 1 year
* this review was made on Wells Fargo Bank, Wayzata Branch at Wayzata, MN
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worst bank ever- worst service manager ever.
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by cjdudley71, Dec. 17, 2014
service manager, katie phillips at the winton branch should be terminated. she refuse to look at my account to find out where a check was. she refuse to let me speak to the branch manager and she refused to call the atm department to find out where this check was. this is rediculous that we as a consumer have to go through this. i would rate this branch and this service manager a big fat zero. its as if this branch is attempting to embezzel money from an elderly lady.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby cjdudley71, Dec. 17, 2014
service manager, katie phillips at the winton branch should be terminated. she refuse to look at my account to find out where a check was. she refuse to let me speak to the branch manager and she refused to call the atm department to find out where this check was. this is rediculous that we as a consumer have to go through this. i would rate this branch and this service manager a big fat zero. its as if this branch is attempting to embezzel money from an elderly lady.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Very unhappy
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by VeryUnhappy8085, Dec. 11, 2014
I had accounts with The Wabash Indiana Wells Fargo. They were terrible. Wait times were HUGE!! They lied to me to get me to open a credit card, and said it would stop my monthly fees. Originally they lied as well and said there were no monthly fees. Then after closing my account one child support check was sent to them accidentally and for 21 days they held that check at the Wabash Office. I called and threatened them with the BBB and they returned the check to the state within 24 hours. Will not go back.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Wabash Branch at Wabash, IN
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby VeryUnhappy8085, Dec. 11, 2014
I had accounts with The Wabash Indiana Wells Fargo. They were terrible. Wait times were HUGE!! They lied to me to get me to open a credit card, and said it would stop my monthly fees. Originally they lied as well and said there were no monthly fees. Then after closing my account one child support check was sent to them accidentally and for 21 days they held that check at the Wabash Office. I called and threatened them with the BBB and they returned the check to the state within 24 hours. Will not go back.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Wabash Branch at Wabash, IN
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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by bullied 2014-12-12 17:08:14
Horrific experience with customer service. Yelled at by the bank manager. Customer did NOT scream at him. She raised her voice out of frustration when he would not listen to her when she was trying to ask him a question over his ranting. He admitted in front of bank witnesses that he yells at customers on the phone or in person when they yell at him. Is this banking or is it bullying?
by cjdudley71 2014-12-17 14:27:13
you all think your unhappy with this bank. i ma sick of the vinton virginia branch location. i simply went to that atm on friday december 12, 2014 and deposited a check for my elderly mom in order to cash it for her so she could get her grand kids chrismas presents. it wouldnt let me have the money after i deposited the check and i have called that branch 4 times to get this resolved and each person i spoke with tells me the same thing that the check was sent back in the mail because the atm didnt reconize the name on the front of the check. i called today and spoke to katie phillips whom is the service maanger and she refused to help me with this, she refused to look up my account and she refused to let me speak to the branch manager and she refused to call the atm department on my behalf to fine out where this check was. so i had to email the president and every manager in that office and this is rediculous that i even have to go through this. its like this branch is embezzleing money from an elderly lady. if katie phillips isnt terminated from her position im just going to start filing complaints with the attorney general the united states supreme court, the commonwealth attorney for embezzlement etc. this is rediculous period. that people open up accounts in order to try and improve there ability to live an ordinary every day life and try to succeed in life and you have a service manager like this thats refuses to help you. this is rediculous and i would tell any body and every body not to open any new accounts with wells fargo. especially at the vinton location. i would rate this location a zero for customer service. big fat zero.
by woodywood 2015-03-25 13:21:37
I worked for Wells Fargo for almost a year and during that time was at 4 different branches. The managers are ALL really inexperienced. The only qualification if takes to be a Manager there is the ability to get a ton of sales. If you can do that- then you'll never get fired. WF does not care about customers... only sales.
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