Wells Fargo Bank, BURKE CENTRE BRANCH

Poor Service and Misrepresentations
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by poorservicebank, Feb. 14, 2015

John G. Stumpf
Chairman, President and CEO
Wells Fargo & Company

Wells Fargo Continued poor and Sarcastic Service
Wells Fargo, 5703 Burke centre PKWY, Burke VA 22015

In depositing a check today, I experienced less than satisfactory service.

While I understand the requirements for “withholding” funds until they “properly” clear for use by the person depositing the funds, the condescending tone and sarcastic nature of the response from the on duty bank manager is not acceptable. Raquel Howard’s condescending tone and the sarcastic nature of her “enplaning bank regulations” was both inaccurate and not the questioned asked.  The simple question was “what steps do I take to close my account after we clear the check I just deposited and my mid-month pay clears”.  I noted our other bank of 35 years in Wyoming does not appear to follow this same “required” banking regulation of seven (7) business days. It is misleading to inform the public that something is required “by law” when it fact it is a Well Fargo set of requirements that are being cited.

This is not the first time employees of this bank have responded in an unprofessional tone as if the general public has no concept of how banks and financial institutions work and the regulatory nature of the banking industry and associated financial institutions.  Of late, the national news has well documented the issues all financial institutions from predatory lending practices, misrepresentations and generally poor practices that do not protect the public but the financial institution and its management.

We will be closing our account within the next 45 days. I will be sending information to every oversight agency I can locate noting the various “laws” this bank branch has cited as required. I will also establish a website to collect complaints to forward and through the use of social media provide the actual site that differentiates a bank’s set of regulations under which that bank operates versus the actual legal and regulatory requirements, something I would suggest you point out to your bank manager, Raquel Haward.  I will certainly be letting all of our employees and my associates (email list, Face Book, LinkedIn) know of the poor service and misrepresentations this bank has and continues to make.  As to the comments of being a billion dollar bank (wasn’t MCI, Blockbuster and Enron all billion dollar companies and then there was that whole bank renaming and failures – too big to fail), who cares.

I am just tired of poor, condescending service and being addressed in a manner that I couldn’t possibly understand the complexities of banking “laws”, again someone might discuss the difference between Wells Fargo’s regulatory compliance versus banking regulations and laws. The Burke Wells Fargo Bank is not doing your brand well.

There are still smaller banks that understand customer service and addressing their client base in a civil and understanding tone and not as if we all are the disenfranchised populations banks have taken advantage of for far too long.  One of them is in Cheyenne Wyoming.

Looking forward to finding the “banking law” that requires all banks to withhold deposited funds for seven business days.

Letters will be sent:
Corporate Offices
Wells Fargo
420 Montgomery Street
San Francisco, CA 94104


* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Burke Centre Branch at Burke, VA
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