Wells Fargo Bank, WEST LINN BRANCH

Sonia Branch Manager of Wells Fargo West Linn Hwy 43
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by allovertheworld, May. 07, 2014

Seems that every time there is a slight issue ie concern, not only is it handled with neglect, ignorance and lack of knowledge, we are given dismal customer service. This is from the branch manager Sonia. She seems to be well equipped with the use of barriers, road blocks, and excuses, than she is with satisfaction, care, and help that could easily solve simple issues. Have never once had a conversation via phone with Sonia listening. She yells over me, gives little to no attention to the problem. Instead she attempts to make excuses instead of resolutions. She says one thing, then turns around and denies saying it. No bank is perfect, and we don't expect such a thing. What I do expect is to be given treatment that says we can turn a problem into an opportunity to make matters right. When faced with unhappy customers, Sonia does absolutely nothing. She makes no effort to rectify a problem. She told me that she challenges me to take my concern to another bank, to see if they would do what she can't or rather WON'T. Now we are biding our time with the help of assistants, to find a bank that will treat us as though we matter. A branch manager who can act the part, as well as look the part. I reference that in regards to Sonia's staff, who is so casually dressed, her employee would be better suited for a daycare than a bank. Her employee has shown immaturity beyond reason, had plenty of eye rolls and an attitude to match. I was horrified to see this employee dressed in bikenstock sandals as business wear. I normally would shrug off how one is dressed, but there are no excuses when your bank shows no concern for you, your money or your time. I will take my concerns as high up as I can possibly go, as Sonia and her employee belong anywhere but a bank!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, West Linn Branch at West Linn, OR
7 of 9 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Sonia Branch Manager of Wells Fargo West Linn Hwy 43
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by allovertheworld, May. 07, 2014

Seems that every time there is a slight issue ie concern, not only is it handled with neglect, ignorance and lack of knowledge, we are given dismal customer service. This is from the branch manager Sonia. She seems to be well equipped with the use of barriers, road blocks, and excuses, than she is with satisfaction, care, and help that could easily solve simple issues. Have never once had a conversation via phone with Sonia listening. She yells over me, gives little to no attention to the problem. Instead she attempts to make excuses instead of resolutions. She says one thing, then turns around and denies saying it. No bank is perfect, and we don't expect such a thing. What I do expect is to be given treatment that says we can turn a problem into an opportunity to make matters right. When faced with unhappy customers, Sonia does absolutely nothing. She makes no effort to rectify a problem. She told me that she challenges me to take my concern to another bank, to see if they would do what she can't or rather WON'T. Now we are biding our time with the help of assistants, to find a bank that will treat us as though we matter. A branch manager who can act the part, as well as look the part. I reference that in regards to Sonia's staff, who is so casually dressed, her employee would be better suited for a daycare than a bank. Her employee has shown immaturity beyond reason, had plenty of eye rolls and an attitude to match. I was horrified to see this employee dressed in bikenstock sandals as business wear. I normally would shrug off how one is dressed, but there are no excuses when your bank shows no concern for you, your money or your time. I will take my concerns as high up as I can possibly go, as Sonia and her employee belong anywhere but a bank!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, West Linn Branch at West Linn, OR
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

WORST Branch Ever in West Linn
Overall Rating
by ugottabkiddingme, Mar. 23, 2012

This is the worst branch of a Wells Fargo that I have ever been to.  No matter how simple of transaction, you are going to wait at LEAST 10 minutes, per customer.  So you are guaranteed to wait 20 minutes if there is even one car ahead of you.  They have terrible customer service.  The lanes are so narrow that unless you want to hit a concrete pole or drive over the concrete lane divider, you can't leave the drive through if you are so frustrated that you feel like smashing your head on the horn.  Also, there is no ATM in the drive through.  This place is the worst.  I could get over bad customer service and narrow lanes if they were even a little bit faster.  But a 20 min (or more) wait to cash a check...I don't think so.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, West Linn Branch at West Linn, OR
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment