Wells Fargo Bank, Review

Wells Fargo Bank, Review

Average rating stars based on 866 reviews
stars Interest Rate and Cost
stars Office Environment & Staff
stars Waiting Time
stars Other Services
5 star:
184
4 star:
24
3 star:
27
2 star:
33
1 star:
598
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ms
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by travelwright, Dec. 30, 2013

Been a customer since 1969, but "IN ALL DUE RESPECT" (repeated 15 times by Wells Fargo Corporate employee), "there is no one higher who will speak with you."

I was calling the Corporate Office because none of the branches had a Manager who would speak with me - the low life customer.  Right now, I hate Wells Fargo.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Valley View & Ball Branch at Buena Park, CA
11 of 13 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Bank manager told me it was my problem...
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by nonewsisgoodnews, Nov. 27, 2013

Called to see if a charge to my account could be waived due to a mistake on another party, which in returned charged me. Bank manager was rude and told me that this was my problem and maybe I should keep better track of things. Just to say I will find another bank that actually wants to help it's customers.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Lititz Branch at Lititz, PA
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by Elinvader 2013-12-04 16:52:42
They want the client know everything is impossible u got to help too,and there is not atm near u gott to find a bank to dont charge that ironic because its obligue that you gonna take money from a otgher atm and they charge u a lot ,you they got to make more atms different places and too much abusive they want everything and nothing for the client why? If your a bank u supposed to pay clients for have our money there tss no charge me for everything
Bad Customer Service!
 1star Overall Rating
 3star Interest Rate and Cost
 3star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by cwdauterive, Nov. 25, 2013

Spent 2 weeks trying to resolve an issue only to be ignored. 5 unreturned calls one from a "manager" who claimed he would call me back the sw day. Don't expect them to resolve anything, because they don't even have the common decency to call a valued customer back.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Flatiron Crossing Branch at Broomfield, CO
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Great WFB
 5star Overall Rating
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by MartinE, Nov. 19, 2013

We have been going to this bank since moving into the area about a year and a half ago.  Renee and Michelle have been extremely helpful and friendly.  Service has always been excellent - and they have done their best to address our needs.  I highly recommend this branch of WFB.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Pasadena Lake Branch at Pasadena, CA
8 of 13 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Best Tucson Wells Fargo branch
 5star Overall Rating
 5star Office Environment & Staff
 4star Waiting Time
 4star Other Services
by HapE, Nov. 11, 2013

I have found that this branch of Wells Fargo is the only branch that goes out of their way to treat their customers well. I was never a fan of Wells Fargo, and had to seek out a  branch for my job that was willing to go the extra mile. This one is it! I must say the staff at this location is always wonderful and makes my banking easy.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tucson Medical Center Branch at Tucson, AZ
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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On my way to change EVERYTHING to new bank!
 1star Overall Rating
by Disgusted7878, Nov. 08, 2013

Wells Fargo Bank Naples Park off of Immokalee is the WORST bank ever! Explain to me how a BANK , open during BANKING HOURS... Does not have a BANKER available at 1:30 pm in the afternoon??? No one , not one person in the bank is able to give me my debit card???? Wowww thats the epidemy of awful customer service, poor staffing and sheer stupidity. Wells Fargo if you cant compete with the new wave of customer service and convinience GET OUT OF THE GAME !!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, East Naples Branch at Naples, FL
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LYNDEN WA branch is the WORST!
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by LyndenWA, Nov. 06, 2013

I have had the same problem with the Lynden WA branch. I've been trying since 10/17 (today is 11/6) to send money from my Wells account to an account in another country. I was told twice I needed to come into the Lynden branch in person, neither time was the transaction possible because "they didn't know how." I have now called 4 times, each time I was told that someone would call me back that same day. I have heard NOTHING! Wells Fargo should know how these people at the Lynden WA branch are representing them and should be replaced with people who care. Shame, shame, shame on you LYNDEN WA

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Lynden Branch at Lynden, WA
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Stay away!!
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by angryinaugusta, Nov. 05, 2013

I have not had a Wells Fargo account in years and they sent me to collections for a safety deposit box that I had years ago that I never used!!! Worst experience! Take your business somewhere else!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Furys Ferry Branch at Augusta, GA
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by gina51 2014-01-07 19:46:07
Do not bank at Wells Fargo in sandpoint Idaho. They do not return calls when they are suppose to and when they did call back after 3 calls from me it was’nt from either of the managers I requested to speak to. They made a obvious bank error and would not take responsibility and charged me overdraft fees.It’s clear to me now why there is such a huge employee turnover at this branch.
Sartell Morons
 1star Overall Rating
 3star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 2star Other Services
by mnfan1, Nov. 04, 2013

Poor service, usually held up by self important subhumans without regard to customers time. They often cite rules and regulations they do not understand, causing service time to drastically expand to uncontrollable levels.


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Sartell Branch at Sartell, MN
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To pushy
 1star Overall Rating
 4star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by Mossyoak, Nov. 04, 2013

Went in to make a withdrawal. The line had about 20-25 people in line and was moving slow. When my turn came the teller asked what I intended to do with the money. How rude, then he asked more questions about my finaces and tries to sell me a loan or credit card,said I was not interested and he continuesd his pitch. Wanted my phone number to call me later for more offers, didnt want to take no for an answer. Now I know why it takes so long to get waited on. Everyone is suppose to do that to all customers to sell, sell. Where is customer courtesy.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Griffin Pavilion at Griffin, GA
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by britt123 2013-11-06 12:11:48
SAME OMFG THIS HAPPENED ON THE SAME DAY TOO. Wow. It was AWFUL and when I tried to complain about him to the manager, she shooed me away and said she was busy... I can literally take my money elsewhere - terrible service and incredibly pushy..
Dennis F.
 4star Overall Rating
 2star Interest Rate and Cost
 5star Office Environment & Staff
 5star Waiting Time
 5star Other Services
by deeny, Nov. 04, 2013

I had a problem with a A.T.M. deposit that was handled quickly and proffessonaly ... Was quite blown away by the staff and there outsnding costumer srvice skilles keep up the good work   

* this reviewer has be with this bank for >10 years
* this review was made on Wells Fargo Bank, Fishhawk Ranch Branch at Lithia, FL
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WELLS FARGO,loch raven branch
 4star Overall Rating
 2star Interest Rate and Cost
 5star Office Environment & Staff
 4star Waiting Time
 5star Other Services
by havana5227, Nov. 01, 2013

TELLERS ARE PLEASENT AND ENGAGEING , EAGER TO HELP WITH
BANKING NEEDES.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Loch Raven Branch at Baltimore, MD
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Worst Wells Fargo Branch bank ever - Rifle Colorado
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by unsatisfiedrifle, Oct. 31, 2013

Beyond doubt the Wells Fargo branch bank in Rifle Colorado is the worst branch bank of any bank in North America. Their personnel glom onto your money like it belongs to them and will do everything possible, place whatever hindrances they can in front of you, to prevent you from attaining your funds. All the while chanting, "its bank rules". I hate just walking in the front door. These people give me the creeps. They give other respectable bankers a bad name.
I once opened an interest bearing checking account under the condition that I would be able to have full access to the funds whenever I wanted. When the day came that I wanted to withdraw money I was told that the banker who opened that account for me was on a honeymoon and I would have to wait until his return. ??? Is this not the 21st century? To make a long story short - to get those funds, their next attempt to keep my money was to make those same funds available to me.... as a short term loan at 17 % interest. !!!!!! The "personal banker" actually had a note drawn up and expected me to sign it. Hey Polly, remember me? It took 3 tries that day and finally I was able to withdraw money from my own account. Wells Fargo should be officially listed as a criminal enterprise. They need to be forced to work in places like Bosnia, Romania, Iraq. Some other place full of criminal types like themselves.
Dealing with the bank management in Rifle Colorado is nightmarish. Because of this and other poor treatment, they needn't worry why it is that I don't bank there any more. For the past 10 years I've been banking at the Alpine bank branch in Rifle Colorado. They've been very helpful and give great service.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Rifle Branch at Rifle, CO
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jennifer
 1star Overall Rating
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by jbaby27, Oct. 30, 2013

The Wells  Fargo branch in Centre Square at 15th  and Market  is  terrible.  only a  few  of  the  tellers are nice  and  helpful. You  will  wait  in  line  forever 95% of  the  time!!! Most  of  the  tellers  move  slowly...I  have  no  idea  why.  It's frustrating. I only  go here  for work deposits but  it  still  sucks.  There is one  woman  who  will  not  even  lean  over  to  pick  up  your deposit -  you  have  to lean  way  over  to her  because  she  refuses  to  move a  little!! Ugh just  an  annoying experience.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Centre Square Branch at Philadelphia, PA
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Rude people
 1star Overall Rating
 2star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by astar, Oct. 28, 2013

Some of the managers are really rude and unprofessional.
If you choose this location, be prepared to stand in the line forever.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Avondale Branch at Durham, NC
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worst time of my life
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by alexespinoza, Oct. 18, 2013

I had went to go put my check that I got in the mail I was sick that day my teller was Jillian I had no money in my acct so I put it in left like okay I need to go change and go get me so meds so I left and the most embarrassing thing happen a long line was forming and my card did not go through so I told her let me call my bank I called the 1800 number and spoke with tristin I explain to what happened he said it take a day for the chk to process i was like the teller did not tell me that Im sick like sick I need money in my account can u do anything sorry we cant and he said that we have to check the chk because people print chks all the time and try to turn it in so we arrgued about him saying that I printed the chk my self so I told him let me talk to his boss so he got me to her voice mail let see if Katte calls me back I'm so upset I still have to call my bank and see why my teller did not tell me it just happen yesterday worst experience

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mckellips & Greenfield Branch at Mesa, AZ
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by billcwp 2013-10-25 14:01:19
You must be "LIKE" 10 years old LIKE you dont know that checks have to clear before you can draw on them? LIKE, now its the banks fault that your Really sick like and theres a really long line LIKE and your card didnt work LIKE.

 Are you kidding me is this for real? you really dont know how this process works? and then you complain about the bank? Unbelievable!!! and sad
Poor Service, poor attitude
 1star Overall Rating
 1star Interest Rate and Cost
 3star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by joesankendall, Oct. 16, 2013

Decidedly unhelpful staff who din't seem to understand their jobs.  I requested help with cashing in a CD of a relative and arrived with power of attorney which meant nothing to them.  They finally suggested that I visit their office in Albany, GA.  I told them that there was not one there.  It took them 5 minutes to verify that there was not an office there and the closest one was 40 miles away.  They do not appear to even want to be helpful.  I gave them a "1" because I couldn't figure out how to give a "0".

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Washington Road Branch at Augusta, GA
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victory lakes branch SUCKS
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by CMAHLE, Oct. 09, 2013

RUDE, LIARS WORK THERE... Don't get me started on the idiot Branch manager who was so freakin dumb! They hold ur money for longer than it's suppose to be... they lie, they loose ur money, they take forever to give service... hate this bank hate the workers hate everything about it! DO NOT USE WELLS FARGO PERIOD!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Victory Lakes Branch at League City, TX
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by Alert 2013-10-24 14:41:40
Wells Fargo is very similar to its acquired Wachovia Bank-- Crime Ridden and Corrupt.  It operates under a non-FDIC cloak and dagger behavior.  One technique it uses to acquire money illegal is to seize it.  They do so by changing the pins on atm and access codes.  Thus, locking individuals out of their accounts.
Wells Fargo Needs Professional Help..Manheim Twp Branch
 1star Overall Rating
 1star Interest Rate and Cost
 3star Office Environment & Staff
 3star Waiting Time
 1star Other Services
by bjj0919, Oct. 07, 2013

Waiting for Branch manager to return phone calls from almost one month ago about a situation....never received the call.
Poor Customer Service from Branch Manager...should not even be allowed to deal with the publick. Poor Management skills.
Frustrated Customer.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Manheim Township Branch at Lancaster, PA
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by LindaHudsonfromCT 2013-11-06 06:31:18
I am in Plantsville, Connecticut. My Wells Fargo bank is wonderful and so are all the tellers! I can cash checks anytime. As long as you have money  the bank to cover the check you want to cash, you can do it. Respect breeds respect! if you show it , it's returned! The managers are wonderful & they answer any  concern, when I have them, immediately, and efficiently! All the tellers are so helpful. I guess our bank in Plantsville, CT. Need an award given after hearing all these negative remarks. The 1-800 number I find is also very professional and helpful.
Maybe some people here might try alittle patience, kindness and empathy fort the long lines at times. Use the ATM it really works especially for withdrawals and deposits.
BRAVO to our Wells Fargo Bank in Plantsville, CT. !!!!!
theresa minnie is not honest
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by yolanda, Oct. 05, 2013

she has no professional  manners and can not be trusted

* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Del Mar/Highlands Branch at San Diego, CA
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