Wells Fargo Bank, SPRINGS BRANCH, THE

Poor Customer Service
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by JohnQPublic, Feb. 04, 2025

I had an extremely poor customer service interaction with Miguel at the Canby branch.  Miguel had me repeat my question 3 times and he still didn't know what I was asking about after 3 attempts to understand my questions on a specific form Wells Fargo needs completed to have assets sent to them from another financial institution.  I'm sorry, but a more knowledgeable manager/supervisor should have been brought into the conversation by Miguel after the 2nd time of the question.  I'm thinking about moving a portion of my banking business out of Wells Fargo because of the poor customer service interaction I had today - super frustrated.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, CANBY UNION BRANCH at Canby, OR
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Unprofessional clerk Tasveer
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by HelenaK, Dec. 09, 2024

I had scheduled an appointment with Tasveer Badal on December 6 at 137 N. Fairfax. Upon arriving, I found him sitting at his desk, seemingly doing nothing. When I sat at the table, he asked how I had booked the appointment. He told me he needed to step away for a few minutes and left to speak with a clerk. From his tone, he was complaining about something just a few steps away from me.

When he returned, he mentioned needing a few more minutes and went to his computer. I assumed he was preparing to work with me, but instead, he started a phone call to another customer and began chatting with him/her. I sat there, watching and listening as he dealt with the other customer during my scheduled appointment.

This could have been handled before or after my appointment. It felt unprofessional and disrespectful.  After witnessing all of this, I decided to put my documents back in my folder and leave, while he still was chatting on the phone.

I believe Wells Fargo should ensure that its employees maintain a high standard of professionalism, as this behavior reflects poorly on the bank and risks losing clients and potential business.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, BEVERLY-FAIRFAX BRANCH at Los Angeles, CA
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Go Elsewhere, You'll be Happier
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by DBarr, Nov. 23, 2024

The bank was reasonably nice and serviceable about three or four years ago. The staff and management have clearly changed since then.  The staff is now utterly disinterested in customer service, and openly hostile if asked for assistance.  The bank is constantly surrounded by a dangerous element, which makes the experience completely unsafe and uncomfortable.  The bank has become a disaster that I will be leaving as soon as possible.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, ENTERPRISE WESTGATE BRANCH at Enterprise, AL
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