Wells Fargo Bank, SOUTHPORT BRANCH

I have made two attempts to have this branch help me with a non-profit YMCA account.  First they said that the account was too old and was a conversion from Wachovia.  So, I sat and waited and was told that they would get back to me.  A very nice Young Lady, Rachel helped me.  Later she did call me and left me a message.  I returned her call and then heard nothing back.  Few days later I got an e-mail asking me to rate their service, so I filled it out.  Few days after that, I got a call from the District Manager, Katey  Again very nice and she apologized for any inconvenience.  We set up an appointment for the 30th for me to meet with Rachel at 9am.  So, I go to the branch at 10831 Midlothian Tnpke to see her at 9 am and was told that she was not in.  A teller let me know that someone else would help me.  He disappeared into the back and then came out and mentioned to me, "are you the one that is trying to straighten out the YMCA non-profit account?"  I mentioned that yes, that was me.  The Manager did not come out and explain but had a teller do it for her.  So I waited over 25 minutes and then left.  If you cannot keep appointments that you set and then make people wait this is not very respectful of their time.  While people are nice at the bank, I give them poor ratings for their customer service.