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Wells Fargo Bank, SOUTH PHILADELPHIA BRANCH
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862 client reviews
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| Name: | Wells Fargo Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1870 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | WELLS FARGO&COMPANY |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4350, view all, view on map |
| Website: | www.wellsfargo.com |
| Total Assets: | $1,733,244,000,000 |
| Total Deposits: | $1,416,886,000,000 |
| Total Equity Capital: | $162,969,000,000 |
| Total Domestic Office Deposits: | $1,392,417,000,000 |
| Net Income: | $21,994,000,000 |
| Quarterly Net Income: | $3,956,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 14% |
| Quarterly Return on Equity: | 10% |
| More... | |
Client Review
862 client reviews of Wells Fargo Bank scored 2 out of 5.
Majority of the old staff gone, new staff horrible
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Jags, Aug. 09, 2012
I've banked at this location for more than a decade. The previous manager Mike was there for all those years. About 18 (or so) months ago he was transferred out. Prior to that many of the other bankers had been moved to other locations.
I went in to close an account because I was suddenly being charged a service fee. After being told I couldn't close it the banker was finally able to do so but forgot to transfer the remaining funds from it to one of my 3 other accounts. He told me that it wouldn't be a problem & the money would be transferred the following day.
It's now been a month & I still am trying to get my money back. I ended up calling the 800 number hoping they could do it but that was also a waste of 20 minutes because I was told he was unable & I would need to visit the branch location since the account has already been closed.
On top of all this I decided to take advantage of a balance transfer offer I received for my Wells Fargo (previously Wachovia) credit card. I've had over $10k credit limit since the day it was opened in 2008. I've never been late on a payment, have never had more than a $2500 balance & never carried a balance for more than 2 or 3 months. Most months my balance is around $75 (the autopay on my cellphone).
Enough back story, I received the transfer offer along with a notice telling me that my limit had also been increased. I called to have the transfer done electronically & was told that I am no longer valid for that offer because I've not paid off my balance quick enough. My current balance is $800 (which is less than the increase they gave me).
I can't understand how they advertise as being number 1 in customer service. Everyone I speak to about Wells Fargo seem to be having 1 problem or another.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, South Philadelphia Branch at Philadelphia, PA
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jags, Aug. 09, 2012
I've banked at this location for more than a decade. The previous manager Mike was there for all those years. About 18 (or so) months ago he was transferred out. Prior to that many of the other bankers had been moved to other locations.
I went in to close an account because I was suddenly being charged a service fee. After being told I couldn't close it the banker was finally able to do so but forgot to transfer the remaining funds from it to one of my 3 other accounts. He told me that it wouldn't be a problem & the money would be transferred the following day.
It's now been a month & I still am trying to get my money back. I ended up calling the 800 number hoping they could do it but that was also a waste of 20 minutes because I was told he was unable & I would need to visit the branch location since the account has already been closed.
On top of all this I decided to take advantage of a balance transfer offer I received for my Wells Fargo (previously Wachovia) credit card. I've had over $10k credit limit since the day it was opened in 2008. I've never been late on a payment, have never had more than a $2500 balance & never carried a balance for more than 2 or 3 months. Most months my balance is around $75 (the autopay on my cellphone).
Enough back story, I received the transfer offer along with a notice telling me that my limit had also been increased. I called to have the transfer done electronically & was told that I am no longer valid for that offer because I've not paid off my balance quick enough. My current balance is $800 (which is less than the increase they gave me).
I can't understand how they advertise as being number 1 in customer service. Everyone I speak to about Wells Fargo seem to be having 1 problem or another.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, South Philadelphia Branch at Philadelphia, PA
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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