Wells Fargo Bank, SOUTH BEACH BRANCH

DISCRIMINANTES
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
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by southbeach, Sep. 19, 2012

And the day came for me to say "here today to close my account!"
One day I had to request an interview with an agent in person to guide me the steps to open another account, escrivi my name on the waiting list like everyone else, there were only two people on call, I sat 10 minutes waiting not called me at all and passed newly arrived people, bank employees came out to meet them, looked at the list and it was as if customers chose, and my husband and I were ignored. decided to leave.
other day we had an obligation to enter the second time the bank and a person of color, I do not remember the name, but never able to forget the face of that person, as was the manager, we scored we did the same in the list and turned the expected most horrible of our lives, he came out all nasty and told us they were very busy that if they want to wait. was decided to wait because I need to close my account, but the Lord was talking and talking and laughing with another bank employee without having the slightest option to assist us.
that bad time. decided to leave.
the third visit in August 3, 2012 I could close my account with that bank
reason: themselves, (which my husband and I received was discriminant)
that day a man named oscar the manager responsible for opening and closing accounts, a pathetic man and difficult to tolerate for his performance of galarneria.
He welcomed us and already know that I went with the intention of closing my account, rather wished we had the audacity to ask us to stop passing the other person who had just arrived, that day we were with our children, they were already bored of waiting
.
This was already an insult, but the other party refused to accept that "choice" made by the manager, and decided to make it clear that we were on the waiting list for a long time.
Through our interview to make their work seem forced, I mean the manager, the (Oscar) step card twice for a machine in your office, saying he saw no problem and that all was well, that would take days on account close, and the entire balance was zero. redirected us to the window to pick up the money and the cashier told us the wrong done right? if that usually happens. a very low voice
I just shook my head thinking that I was gonna go back to that place never ever set foot,
 but NO!
 Mailed NOW SAYING: BY PASS CARD THAT DAY I HAVE an overdraft .. SAME DAY THAT I closed my account, (what a nightmare) (THAT FRUSTRATION)
.


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, South Beach Branch at Miami Beach, FL
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