Wells Fargo Bank, RINCON BRANCH

Well forget your money back for fees
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by steviesmom, Jun. 02, 2011

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I have had several accounts at Wells Fargo in Tucson since moving here in 2007. I have over $1000 in fraudulent fees to date. I originally opened a trust account for me and my father in 2008. I was solicited to open a personal acccount that resulted in a savings acount for my daughter. My 7 year old daughter and I deposited a couple hundred dollars initially and I took her in to add money she recieved as gifts. She has never made a withdrawl but there is now less than one hundred dollars in her account.
Next, I opened a joint account for me and my father. At some point I went to the branch to discuss unexpected fees that were incorrect. I was told by an employee that the fees would be reversed; but what in fact happened was another savings and checking account was opened in my name with out my knowledge and no fees were reversed. When I realized I was being assessed fees I contacted the branch I was again told that this would be reversed and the account would be cancelled.  I was a bit surprised at the casual attitude over this account being opened without my knowledge or consent but settled knowing the fees would be corrected.
My father moved in with me when these accounts started. He had Parkinson's and Alzheimer disease.  I have been disabled since a serious automobile accident in 2009. I had two back surgeries and some memory issues.  At times I had live in help for me and my father until his death in 2010. It was difficult, but I brought him to the branch on two ocassions at the request of the manager to resolve these issues. I have been there approximately ten additional times to resolve these same issues. I was always told that the fees would be reversed until a month ago when I started being told that I should have been monitering my accounts more closely.
I believe that I acted in a timely fashion in notifying the branch of the unexpected fees. I also believe that I am not at fault because I relied on each employee to follow through on their promise to correct these mistakes. Now that I am being told the fees will not be reversed because I was not vigilant enough. The truth of the matter is that a series of lies from employees has created what appears to be procrastination on my part. I do not believe that I should be required to do any more that expecting the branch employees to be honest and follow through on promises. Now that I have been told you intend to steal money from me under the pretext of fees and my lack of action I will be closing my accounts in two weeks unless this is resolved to my satisfaction.
Very sad ..

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Rincon Branch at Tucson, AZ
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