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Wells Fargo Bank, Review
Wells Fargo Bank, Review
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Horrible branch and bank.
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by OCGandhi, Sep. 16, 2013
Extremely poor customer service, apathetic and very slow overall service. I closed the account today because the way a service fee was handled. I have always kept the minimum balance required and all of a sudden, it is now $2,000 and they would not waive. This is not my primary bank account and was only opened for convenience purposes for some personal transactions. I received no notification of such change and the customer rep said it has been in place for years. Nowhere have I seen a service charge before in regards to this in previous statements. Look elsewhere for your banking needs, whether business or personal.
As well, as I was walking out, I heard the manager talk behind my back whispering to another employee. Seriously, dude? Go slick your hair back further to show your big forehead to the world.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Irving Macarthur Branch at Irving, TX
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby OCGandhi, Sep. 16, 2013
Extremely poor customer service, apathetic and very slow overall service. I closed the account today because the way a service fee was handled. I have always kept the minimum balance required and all of a sudden, it is now $2,000 and they would not waive. This is not my primary bank account and was only opened for convenience purposes for some personal transactions. I received no notification of such change and the customer rep said it has been in place for years. Nowhere have I seen a service charge before in regards to this in previous statements. Look elsewhere for your banking needs, whether business or personal.
As well, as I was walking out, I heard the manager talk behind my back whispering to another employee. Seriously, dude? Go slick your hair back further to show your big forehead to the world.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Irving Macarthur Branch at Irving, TX
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james lam
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by frustrated8787, Sep. 16, 2013
new management is not able to meet customer service needs. former management team was very well tuned in assisting customers and always helpful. wait time to long, bankers will sell without explaining what product you are obtaining. will leave to union bank. bankers and manager not well respected by customer.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, North Brea Branch at Brea, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby frustrated8787, Sep. 16, 2013
new management is not able to meet customer service needs. former management team was very well tuned in assisting customers and always helpful. wait time to long, bankers will sell without explaining what product you are obtaining. will leave to union bank. bankers and manager not well respected by customer.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, North Brea Branch at Brea, CA
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Fraud
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by stephedy, Sep. 15, 2013
I currently have an account with wells fargo in Union morris ave one of their employees ran my credit w/o my permission I,m am totally upset i did not put in a request for credit they are completely out of control that is fraud
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Union-Larchmont Branch at Union, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby stephedy, Sep. 15, 2013
I currently have an account with wells fargo in Union morris ave one of their employees ran my credit w/o my permission I,m am totally upset i did not put in a request for credit they are completely out of control that is fraud
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Union-Larchmont Branch at Union, NJ
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Wells fargo customer service - lack of integrity
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by goldfish, Sep. 13, 2013
I deposited over $300,000 a few months ago and was told at the time that they would easily look at a mortgage.
I told them this week I wanted to buy a company locally, would be using different cash for that and wanted to look at a mortgage. Mortgage broker looked at me with distain and told me I would have to wait 2 years to build up a credit profile and maybe he would do it them. I told him I was looking at mortgage based on what I was told at the time of opening the deposit. He said that must have been a rouse to get the deposit account opened but his position stood.
I don't really need a mortgage as I have just sold a business in Australia for $8million. Wells fargo will not be seeing my money or business in the future.
No wonder they gat the lowest ratings in customer satisfaction.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sarasota City Center Branch at Sarasota, FL
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Overall Rating Other Servicesby goldfish, Sep. 13, 2013
I deposited over $300,000 a few months ago and was told at the time that they would easily look at a mortgage.
I told them this week I wanted to buy a company locally, would be using different cash for that and wanted to look at a mortgage. Mortgage broker looked at me with distain and told me I would have to wait 2 years to build up a credit profile and maybe he would do it them. I told him I was looking at mortgage based on what I was told at the time of opening the deposit. He said that must have been a rouse to get the deposit account opened but his position stood.
I don't really need a mortgage as I have just sold a business in Australia for $8million. Wells fargo will not be seeing my money or business in the future.
No wonder they gat the lowest ratings in customer satisfaction.
* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sarasota City Center Branch at Sarasota, FL
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by INTERESTing 2013-09-15 14:33:21
The above review smells funny. Bad grammar and overuse of the word "mortgage." I don't buy it.
Pleasant, Friendly
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by rhondam, Sep. 12, 2013
Normally, I wouldn't think to put up a bank branch review, but I Googled my branch (Louetta/Grant) to get the phone number today and saw some very unhappy reviews. I know people are more likely to review when they're angry so I thought it only fair to report my experiences at the branch.
My accounts are all personal, not business, and I don't need to do anything exotic, so maybe that makes a difference.
Two years ago, I opened a CD and another account with Peter. My husband and I also went in on another occasion to open a an account and Peter helped us. On both occasions he was extremely nice, helpful, and explained our options patiently. He always has a smile on his face and remembers us when he sees us.
A couple of weeks ago, we opened an account for my step-son with Brittany, since Peter was busy with a customer. She was tons of fun. Great attitude. Laughed at all our jokes--that's the most important thing. Couldn't have been nicer.
Today, I realized my CD had matured and it would automatically renew if I didn't transfer the money during the grace period. I called the branch and talked to Brittany. She told me I needed to come in. I asked if it was busy right then since I'm 5 minutes from the bank. She said it wasn't and she was stepping out, but she'd make sure another banker had it ready for me. I admit I was a bit skeptical about whether anyone would really be "ready for me," since there's so much incompetence and disinterest in business's customer service nowadays.
When I walked in, a banker heard me tell the teller I'd talked to Brittany. He called me by name and said he had things ready for me. His name was Cory. He seemed very glad to help and when I told him I get migraines in florescent light, he made an effort to get things done quickly. He looked at ID, had me sign something he had ready, then had to go to the back for a couple of minutes.
While he was gone, Peter finished with a customer and came over to chat. He remembered that I'm a writer and my husband's a software consultant. He asked if I had more books coming out, if my husband still had to travel a lot, how my daughter was, etc. This is information he learned a year or two ago.
So, bottom line, the only 3 bankers I've worked with and the people behind the counter have always been very nice and helpful at this branch. Between my accounts, my daughters and my husband's, we have about a dozen accounts and no bad experiences to report there.
I have not had any cause to deal with managers or other bankers besides the ones mentioned in this review.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Louetta And Grant Branch at Cypress, TX
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Overall Rating Office Environment & Staff Waiting Timeby rhondam, Sep. 12, 2013
Normally, I wouldn't think to put up a bank branch review, but I Googled my branch (Louetta/Grant) to get the phone number today and saw some very unhappy reviews. I know people are more likely to review when they're angry so I thought it only fair to report my experiences at the branch.
My accounts are all personal, not business, and I don't need to do anything exotic, so maybe that makes a difference.
Two years ago, I opened a CD and another account with Peter. My husband and I also went in on another occasion to open a an account and Peter helped us. On both occasions he was extremely nice, helpful, and explained our options patiently. He always has a smile on his face and remembers us when he sees us.
A couple of weeks ago, we opened an account for my step-son with Brittany, since Peter was busy with a customer. She was tons of fun. Great attitude. Laughed at all our jokes--that's the most important thing. Couldn't have been nicer.
Today, I realized my CD had matured and it would automatically renew if I didn't transfer the money during the grace period. I called the branch and talked to Brittany. She told me I needed to come in. I asked if it was busy right then since I'm 5 minutes from the bank. She said it wasn't and she was stepping out, but she'd make sure another banker had it ready for me. I admit I was a bit skeptical about whether anyone would really be "ready for me," since there's so much incompetence and disinterest in business's customer service nowadays.
When I walked in, a banker heard me tell the teller I'd talked to Brittany. He called me by name and said he had things ready for me. His name was Cory. He seemed very glad to help and when I told him I get migraines in florescent light, he made an effort to get things done quickly. He looked at ID, had me sign something he had ready, then had to go to the back for a couple of minutes.
While he was gone, Peter finished with a customer and came over to chat. He remembered that I'm a writer and my husband's a software consultant. He asked if I had more books coming out, if my husband still had to travel a lot, how my daughter was, etc. This is information he learned a year or two ago.
So, bottom line, the only 3 bankers I've worked with and the people behind the counter have always been very nice and helpful at this branch. Between my accounts, my daughters and my husband's, we have about a dozen accounts and no bad experiences to report there.
I have not had any cause to deal with managers or other bankers besides the ones mentioned in this review.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Louetta And Grant Branch at Cypress, TX
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CUSTOMER SERVICE SUCKS - Jason Dorfmeyer
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by MADasHell, Sep. 12, 2013
After dealing with JAson for weeks to close accounts with fees, I still have 2 accounts that have not been closed. Now I have a negative balance because the fees hit after he was supposed to close the account. He did close an account. The main one. Nice. Waiting on hold for an hour to be told he is with a customer. Good luck to that customer. My direct deposit will now be deposited into the abyss.
* this reviewer has be with this bank for >10 years
* this review was made on Wells Fargo Bank, Simi Valley Branch at Simi Valley, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MADasHell, Sep. 12, 2013
After dealing with JAson for weeks to close accounts with fees, I still have 2 accounts that have not been closed. Now I have a negative balance because the fees hit after he was supposed to close the account. He did close an account. The main one. Nice. Waiting on hold for an hour to be told he is with a customer. Good luck to that customer. My direct deposit will now be deposited into the abyss.
* this reviewer has be with this bank for >10 years
* this review was made on Wells Fargo Bank, Simi Valley Branch at Simi Valley, CA
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Losing business left, right and center
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by JillD, Sep. 12, 2013
I closed all but one of my WF accounts a few years ago due to their ineptness but kept one free checking account to deposit small checks (my main bank is 7 miles away). I finally closed this account last week because they were going to start charging a monthly fee unless I kept a minimum balance. My place of work issues petty cash checks payable to me (on a WF account but in a different town) and up until last week I was always able to go in and cash this check through my personal account. I went to cash a $59 check earlier this week and was told I now needed id as I didn't have an account which was fair enough. I came back, grabbed my id and headed back up to see the manager and the first employee I had talked to heading out the door. I was told by another cashier that the manager had to sign off on the check and I would have to wait for her. Ten minutes later they came back and were doing whatever behind the counter; I asked how much longer as I had to get back to work and the manager told me it would be a few minutes yet, there were other people in front of me, and "I have an appointment at 10am". I left. Today after calming down a bit I went back with my check and id. When I walked in and saw the manager at a desk with 2 people waiting I knew it was bad news. The checker (a new one I'd never seen before) told me she needed the manager to sign off on the check and I would need a second form of id. I told her I was told just 2 days ago that I only needed one form of id and she said no, she needed two. So I left again. No wonder Wells Fargo is losing as much business as they are. I am going to deposit the check into my regular account and will get cash back. Bunch of idiots.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Kellogg Branch at Kellogg, ID
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby JillD, Sep. 12, 2013
I closed all but one of my WF accounts a few years ago due to their ineptness but kept one free checking account to deposit small checks (my main bank is 7 miles away). I finally closed this account last week because they were going to start charging a monthly fee unless I kept a minimum balance. My place of work issues petty cash checks payable to me (on a WF account but in a different town) and up until last week I was always able to go in and cash this check through my personal account. I went to cash a $59 check earlier this week and was told I now needed id as I didn't have an account which was fair enough. I came back, grabbed my id and headed back up to see the manager and the first employee I had talked to heading out the door. I was told by another cashier that the manager had to sign off on the check and I would have to wait for her. Ten minutes later they came back and were doing whatever behind the counter; I asked how much longer as I had to get back to work and the manager told me it would be a few minutes yet, there were other people in front of me, and "I have an appointment at 10am". I left. Today after calming down a bit I went back with my check and id. When I walked in and saw the manager at a desk with 2 people waiting I knew it was bad news. The checker (a new one I'd never seen before) told me she needed the manager to sign off on the check and I would need a second form of id. I told her I was told just 2 days ago that I only needed one form of id and she said no, she needed two. So I left again. No wonder Wells Fargo is losing as much business as they are. I am going to deposit the check into my regular account and will get cash back. Bunch of idiots.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Kellogg Branch at Kellogg, ID
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Rude manager and employees
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by Nance, Sep. 10, 2013
Husband and employer went to cash check for $8000 with employer present and bank manager was rude and obstructive. There was no excuse for the way both the account holder and my husband were treated. There was no problem with IDs and the check was good. The bank manager seemed to go out of his way to discourage a small business from using this bank. Employer is probably going to close his account.
And while all of this was going on, during the long wait, my husband spoke with two other bank customers there to close their accounts because of incompetence and rudeness.
* this reviewer has be with this bank for 3 - 10 years
* this review was made on Wells Fargo Bank, Abacoa Branch at Jupiter, FL
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Nance, Sep. 10, 2013
Husband and employer went to cash check for $8000 with employer present and bank manager was rude and obstructive. There was no excuse for the way both the account holder and my husband were treated. There was no problem with IDs and the check was good. The bank manager seemed to go out of his way to discourage a small business from using this bank. Employer is probably going to close his account.
And while all of this was going on, during the long wait, my husband spoke with two other bank customers there to close their accounts because of incompetence and rudeness.
* this reviewer has be with this bank for 3 - 10 years
* this review was made on Wells Fargo Bank, Abacoa Branch at Jupiter, FL
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For customers only
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by Northfielder, Sep. 10, 2013
My German friend wanted to change 100 euros to dollars. After telling her, no problem, we can help you and letting her show her ID and credit card, they told her that she needed an account with them. I had the same problem recently when I wanted to cash a Wells Fargo check a customer had given me.
Even if this is not the fault of the employees, they could ask up front, do you have an account with us because we can only help you if you do - instead of wasting our time with promises they can't keep.
This is really bad service, especially since my bank in Northfield does not have these restrictions which tells me that it can be different.
* this review was made on Wells Fargo Bank, Northfield Branch at Northfield, MN
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Overall Rating Office Environment & Staff Other Servicesby Northfielder, Sep. 10, 2013
My German friend wanted to change 100 euros to dollars. After telling her, no problem, we can help you and letting her show her ID and credit card, they told her that she needed an account with them. I had the same problem recently when I wanted to cash a Wells Fargo check a customer had given me.
Even if this is not the fault of the employees, they could ask up front, do you have an account with us because we can only help you if you do - instead of wasting our time with promises they can't keep.
This is really bad service, especially since my bank in Northfield does not have these restrictions which tells me that it can be different.
* this review was made on Wells Fargo Bank, Northfield Branch at Northfield, MN
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Complete and Utter Discrimination.
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by 12171217717, Sep. 10, 2013
If you have black hair and brown eyes, Your not welcome at this branch. Downtown Bend Oregon
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Bend Branch at Bend, OR
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby 12171217717, Sep. 10, 2013
If you have black hair and brown eyes, Your not welcome at this branch. Downtown Bend Oregon
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Bend Branch at Bend, OR
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If you belong to Wells Fargo, I'd get out while you can
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by MoneyStealers123, Sep. 05, 2013
Wells Fargo has got to be the worst bank there is. Lets just say I was there to close out my accounts and not only did I have to wait OVER AN HOUR to talk to someone about it.. But once I got my cashiers check and was sent up to a teller, I had to wait another 20 minutes. Oh and to make matters even better, they were $500 short on the cashiers check..and if I hadn't called Wells Fargo member services and findout through them that I was right about thinking they were short,they never would have called me because according to them"everything balanced out at the end of the day". So now, ONE WEEK after they've pretty much stolen my money, they still haven't given me any of it back because they had to "order it." I hope this story says enough. Not only don't go to this branch, but switch banks ASAP. They have always sucked. If they won't take your money literally, they'll do it through BS fees.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mill Plain Branch at Danbury, CT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby MoneyStealers123, Sep. 05, 2013
Wells Fargo has got to be the worst bank there is. Lets just say I was there to close out my accounts and not only did I have to wait OVER AN HOUR to talk to someone about it.. But once I got my cashiers check and was sent up to a teller, I had to wait another 20 minutes. Oh and to make matters even better, they were $500 short on the cashiers check..and if I hadn't called Wells Fargo member services and findout through them that I was right about thinking they were short,they never would have called me because according to them"everything balanced out at the end of the day". So now, ONE WEEK after they've pretty much stolen my money, they still haven't given me any of it back because they had to "order it." I hope this story says enough. Not only don't go to this branch, but switch banks ASAP. They have always sucked. If they won't take your money literally, they'll do it through BS fees.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mill Plain Branch at Danbury, CT
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by Shantez 2013-09-06 12:44:35
I concur...this is the worst bank I have ever dealt with. I was recently a fraud victim that was not protected and they suspected fraudulent activity on my acct, but didn't close the acct until I notified them in regards, but mailed me a letter back dated days before the call. The check was wrote out to my daughter and signed by the perpetrator as well deposited on a Friday, and was able to withdraw over 2,000 when ONLY 57 dollars was in the acct. How could that happen when there is no money to cover the check I ask...in my honest opinion an inside job. Now I not only file a claims report, but a police report in which the claims dept states they find no fraud activity, but how is that when I submitted my police report, because my daughter never resided where I reside and I am not going to make a claim or police report against myself. I will take this matter up the chain of command, because there is definitely something wrong with this and the resolution that I was given is not acceptable.
Too slow
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by Commonsense, Sep. 03, 2013
Went into this branch, waited for 15 minutes, saw I was probably going to be there a while. Luckily I don't usually bank there, so I went to another nearby bank, and took care of my business there. Lesson for the bank, if you have four teller stations but are two cheap to have more than 2 tellers, it's going to look bad, and people are going to get frustrated and bank somewhere else. Simple as that
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Cheyenne East Branch at Cheyenne, WY
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Commonsense, Sep. 03, 2013
Went into this branch, waited for 15 minutes, saw I was probably going to be there a while. Luckily I don't usually bank there, so I went to another nearby bank, and took care of my business there. Lesson for the bank, if you have four teller stations but are two cheap to have more than 2 tellers, it's going to look bad, and people are going to get frustrated and bank somewhere else. Simple as that
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Cheyenne East Branch at Cheyenne, WY
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by kukeyj 2014-03-18 23:37:46
Its probably not about being too cheap to hire more help....it may be about being careful about the people they hire. Its a bank...not a stop and go gas station. Id rather wait and have my money handled appropriately and correctly rather than be so fast and have someone make a mistake cause they dont take the time or care that they are dealing with what I use to live on....my money.
excellent
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by BILLH3508, Sep. 03, 2013
EXCELLENT SERVICE
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Dalraida Branch at Montgomery, AL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby BILLH3508, Sep. 03, 2013
EXCELLENT SERVICE
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Dalraida Branch at Montgomery, AL
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Terrible customer service
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by Golfitz, Sep. 03, 2013
If you have an afternoon to waste, this is the bank for you. Their idea of customer service is to give you a comfortable chair and ignore you. I've been to the bank three times in the last month, and I'm still waiting for someone to take care of me. If I ever have a day to waste, I'll close my account and empty my safe deposit box there. Wachovia was OK when I opened the account, Wells Fargo would get 1/2 star if I could give them one.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hendersonville Main at Hendersonville, NC
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Golfitz, Sep. 03, 2013
If you have an afternoon to waste, this is the bank for you. Their idea of customer service is to give you a comfortable chair and ignore you. I've been to the bank three times in the last month, and I'm still waiting for someone to take care of me. If I ever have a day to waste, I'll close my account and empty my safe deposit box there. Wachovia was OK when I opened the account, Wells Fargo would get 1/2 star if I could give them one.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hendersonville Main at Hendersonville, NC
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Horrible!
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by Britt1019, Sep. 03, 2013
Worst worst worst bank I have EVER been to!! Rude, SLOW employees. On a Tuesday morning, I waited over an hour to make a deposit. I ended up leaving because it was taking too long and came back at 1pm. It is 230 and I still haven't been served. Absolute terrible bank staff. I
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Sand Lake Branch at Orlando, FL
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Britt1019, Sep. 03, 2013
Worst worst worst bank I have EVER been to!! Rude, SLOW employees. On a Tuesday morning, I waited over an hour to make a deposit. I ended up leaving because it was taking too long and came back at 1pm. It is 230 and I still haven't been served. Absolute terrible bank staff. I
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Sand Lake Branch at Orlando, FL
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Worst exprience EVER~~~
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by TrueSh8T, Aug. 26, 2013
I opened my account three mos ago. I explained to the account rep what my needs were ie: withdraw, deposit and child savings account. I emphasized my NEED to have deposit abilities thru my ATM. Long story short... I didn't get what I asked for. AS A MATTER OF FACT ALL MY WORRIES AND FEARS of dealing with another bank came true, when I found out she signed me up for some restricted acct. Never was I told that the acct would be a restricted acct; she just kept "mmmmmhhmming and auhing" me. I came forward with my concerns, worst part was my interactions with the staff, by far the worst consumer service ever. It seem there was more pawning me off to others who couldn't give me a definite answer to any of my questions. The worst was when I closed my acct, I was pulled out of line to see yet another Acct rep all so he (Jon Nguyen) can hand me a white deposit slip and tells me "you can get back in line now" ... I said, Are you serious? Jon, ever so immaturely peeps his head up to see the now five people wait and says "yes, it's a short line"!!! Geee, Thanks! What can you find at Wells Fargo, Staff full of immaturity. lack of customer services skills and lack of knowledge!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 185th And Sunset Blvd Branch at Beaverton, OR
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby TrueSh8T, Aug. 26, 2013
I opened my account three mos ago. I explained to the account rep what my needs were ie: withdraw, deposit and child savings account. I emphasized my NEED to have deposit abilities thru my ATM. Long story short... I didn't get what I asked for. AS A MATTER OF FACT ALL MY WORRIES AND FEARS of dealing with another bank came true, when I found out she signed me up for some restricted acct. Never was I told that the acct would be a restricted acct; she just kept "mmmmmhhmming and auhing" me. I came forward with my concerns, worst part was my interactions with the staff, by far the worst consumer service ever. It seem there was more pawning me off to others who couldn't give me a definite answer to any of my questions. The worst was when I closed my acct, I was pulled out of line to see yet another Acct rep all so he (Jon Nguyen) can hand me a white deposit slip and tells me "you can get back in line now" ... I said, Are you serious? Jon, ever so immaturely peeps his head up to see the now five people wait and says "yes, it's a short line"!!! Geee, Thanks! What can you find at Wells Fargo, Staff full of immaturity. lack of customer services skills and lack of knowledge!
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 185th And Sunset Blvd Branch at Beaverton, OR
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
by Axel 2013-08-29 08:32:57
I am very sure you over exaggerated this entire conversation. The staff are extremely nice, the people are friendly, and they make sure your needs are met. Yea it took me a little longer but there only like 4 lines there anyway and only 2 personal bankers because it was built for less people. You probably get bad customer service because your a bad customer.
by busyRN2 2013-08-30 12:16:40
um, no, axel, i believe you are wrong. i am a good customer, nice person, and when i stopped in to discuss business i was treated like crap! very poor customer service. I also called several times and NEVER received a return call...stay local and steer clear of this institution.....1stBank or Basin....Great customer service, also good service from Fergus Federal. Never been to Bank of the Rockies....
Geoff Kopecky
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by Geoffreykopecky, Aug. 25, 2013
I absolutely LOVE the experience that I get whenever I visit wells fargo here. Brittny Ferguson is my banker. She is by far the best in her field in my opinion. I have had accounts at many previous banks.
She and her staff are extrememly professional, knowledgeable and caring. I know what it takes to deliver an exceptional experience and appreciate her leadership and teamwork in ding so. I am a regional doctor/mentor for a larger southern california dental office network bringing teams together just as Brittny does. People of her caliber are a rare find. Its a pleasure to drive across town just to see her positive energy enthusiasm in customer care which is her nature. You are very lucky to have such a brilliant individual representing Wells Fargo. She is a role model for us all and recommend her without reservation.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sports Arena Main Branch at San Diego, CA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Geoffreykopecky, Aug. 25, 2013
I absolutely LOVE the experience that I get whenever I visit wells fargo here. Brittny Ferguson is my banker. She is by far the best in her field in my opinion. I have had accounts at many previous banks.
She and her staff are extrememly professional, knowledgeable and caring. I know what it takes to deliver an exceptional experience and appreciate her leadership and teamwork in ding so. I am a regional doctor/mentor for a larger southern california dental office network bringing teams together just as Brittny does. People of her caliber are a rare find. Its a pleasure to drive across town just to see her positive energy enthusiasm in customer care which is her nature. You are very lucky to have such a brilliant individual representing Wells Fargo. She is a role model for us all and recommend her without reservation.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sports Arena Main Branch at San Diego, CA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
Geoff Kopecky
Overall Rating
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Office Environment & Staff
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Other Services
by Geoffreykopecky, Aug. 25, 2013
I absolutely LOVE the experience that I get whenever I visit wells fargo here. Brittny Ferguson is my banker. She is by far the best in her field in my opinion. I have had accounts at many previous banks.
She and her staff are extrememly professional, knowledgeable and caring. I know what it takes to deliver an exceptional experience and appreciate her leadership and teamwork in ding so. I am a regional doctor/mentor for a larger southern california dental office network bringing teams together just as Brittny does. People of her caliber are a rare find. Its a pleasure to drive across town just to see her positive energy enthusiasm in customer care which is her nature. You are very lucky to have such a brilliant individual representing Wells Fargo. She is a role model for us all and recommend her without reservation.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sports Arena Main Branch at San Diego, CA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Geoffreykopecky, Aug. 25, 2013
I absolutely LOVE the experience that I get whenever I visit wells fargo here. Brittny Ferguson is my banker. She is by far the best in her field in my opinion. I have had accounts at many previous banks.
She and her staff are extrememly professional, knowledgeable and caring. I know what it takes to deliver an exceptional experience and appreciate her leadership and teamwork in ding so. I am a regional doctor/mentor for a larger southern california dental office network bringing teams together just as Brittny does. People of her caliber are a rare find. Its a pleasure to drive across town just to see her positive energy enthusiasm in customer care which is her nature. You are very lucky to have such a brilliant individual representing Wells Fargo. She is a role model for us all and recommend her without reservation.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sports Arena Main Branch at San Diego, CA
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
little knowledge of employees
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by assistant1, Aug. 24, 2013
Trying to get service is terrible. Took me almost 3 months to refinance mortgage. Had too many people working on it in different parts of the country and different departments. I couldn't get a good answer from anyone when I had a question. The typical right hand did not know what the left hand was doing. On a different note, I talked with a banker about varios investment products. Poor knowledge and try to push you to the Wells Fargo funds even if they underperform other funds. They have their own interests first it seems. Would never work with them.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Eden Prairie Branch at Eden Prairie, MN
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby assistant1, Aug. 24, 2013
Trying to get service is terrible. Took me almost 3 months to refinance mortgage. Had too many people working on it in different parts of the country and different departments. I couldn't get a good answer from anyone when I had a question. The typical right hand did not know what the left hand was doing. On a different note, I talked with a banker about varios investment products. Poor knowledge and try to push you to the Wells Fargo funds even if they underperform other funds. They have their own interests first it seems. Would never work with them.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Eden Prairie Branch at Eden Prairie, MN
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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Horrible Bank!
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by susangb, Aug. 23, 2013
I have been banking with Wells Fargo since I was 19 years old and it was then Union Trust.
In May this year, my husband's business account was hacked into and the hacker stole $2,000. Wells Fargo recommended that we close all of our accounts and re-open them, which we did. It took the entire summer to straighten most everything out, but there are still a few outstanding items to be resolved.
Last month, my husband deposited a check into his business account in the amount of $10k. WF put a hold on the check, making us wait 10 business days until we could access these funds.
Yesterday, he deposited a $7,500 check and the same thing happened. When he questioned our banker and her manager, they out and out lied to us about the reason (I have come to find out that any checks deposited over $5k will more than likely be placed on hold, when I spoke to the Customer Service Rep at the "800" number I was given to call). I do not appreciate being lied to!
We are a very small company that needs to meet payroll every Friday. We cannot operate like this!
I will be switching banks tomorrow. I just don't know which bank to switch to!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Church & Elm at New Haven, CT
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby susangb, Aug. 23, 2013
I have been banking with Wells Fargo since I was 19 years old and it was then Union Trust.
In May this year, my husband's business account was hacked into and the hacker stole $2,000. Wells Fargo recommended that we close all of our accounts and re-open them, which we did. It took the entire summer to straighten most everything out, but there are still a few outstanding items to be resolved.
Last month, my husband deposited a check into his business account in the amount of $10k. WF put a hold on the check, making us wait 10 business days until we could access these funds.
Yesterday, he deposited a $7,500 check and the same thing happened. When he questioned our banker and her manager, they out and out lied to us about the reason (I have come to find out that any checks deposited over $5k will more than likely be placed on hold, when I spoke to the Customer Service Rep at the "800" number I was given to call). I do not appreciate being lied to!
We are a very small company that needs to meet payroll every Friday. We cannot operate like this!
I will be switching banks tomorrow. I just don't know which bank to switch to!!
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Church & Elm at New Haven, CT
3 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
1 comment. Add a comment
by whee 2013-08-24 11:40:00
Wells Fargo in general is a horrible bank. They are not customer service oriented at all. u have a problem, you solve it. Never ask for a refund for a bounced check fee. They bounced a $2 payment I had made and charged me $35. They are the real robbers of today. If I never had to use another bank, I would not. But, of course, they make it so you cannot use their bank without an account.
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