Name:Wells Fargo Bank, OSSINING BRANCH
Full Service Brick and Mortar Office
Review: 2star862 client reviews
Location:3 Pleasantville Rd
Ossining, NY 10562

Westchester County
View Other Branches
FDIC Cert:#3511

The Bank

Name:Wells Fargo Bank
Concentration:All Other Over 1 Billion
FDIC Insurance:01/01/1934
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4417, view all, view on map
Total Assets:$1,704,891,000,000
Total Deposits:$1,392,993,000,000
Total Equity Capital:$161,448,000,000
Total Domestic Office Deposits:$1,370,087,000,000
Net Income:$18,038,000,000
Quarterly Net Income:$6,583,000,000
Return on Assets:1%
Quarterly Return on Assets:2%
Return on Equity:15%
Quarterly Return on Equity:16%

Client Review

862 client reviews of Wells Fargo Bank scored 2 out of 5.

Bad News
 1star Overall Rating
 1star Interest Rate and Cost
 1star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by jimvt, Mar. 14, 2022

BAD experience for me. I banked there for 10 years. Although the branch was well run Wells Fargo Management is very questionable. For years every time I went in a branch they asked me to open new accounts.  Go to a new branch, get same request. Open an account here. I believe Wells Fargo Bank got in trouble for doing this. My real problems started when I needed a loan. I had good relationship with my local branch in Ossining, NY so I went and talked with the branch manager. She said the only thing they had for me was a home equity line mortgage. I had substantial equity, an excellent credit rating, so I expected a smooth process. I was told by the branch manager to contact Chris Adamo the Westchester County, NY mortgage people. He immediately referred me to Home Equity mortgage processing group in Oregon. All the mortgage processing is done there. Loan processor Wendy Williams delayed by asking for more and more AND MORE documentation and doing nothing to help in between. When I complained about the long delays to Anne Cook who I believed to be her manager.  I did not detect an independent investigation by Anne Cook of what Wendy Williams was doing. When I applied for the home equity line mortgage I told them I was in a hurry because I had bought a new house and need the loan soon. The delays by Wendy Williams and their underwriting caused me to pay $25,000 in taxes that could have been avoided. I later complained. My accountant is a former banker. After he saw my situation he recommended that I ask them to reimburse my loss. I got form letters from Anne Cook, Wells Fargo Executive complaints group in Des Moines, Iowa to no available. I RECOMMEND YOU AVOID WELLS Fargo Bank. I saw in the newspaper that a Senator is investigating Wells Fargo management. I agree they need investigation for bad management.

* this reviewer has be with this bank for 3 - 10 years
* this review was made on Wells Fargo Bank, Ossining Branch at Ossining, NY
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