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Wells Fargo Bank, NEWTON MAIN BRANCH
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862 client reviews
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| Name: | Wells Fargo Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1870 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | WELLS FARGO&COMPANY |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4350, view all, view on map |
| Website: | www.wellsfargo.com |
| Total Assets: | $1,733,244,000,000 |
| Total Deposits: | $1,416,886,000,000 |
| Total Equity Capital: | $162,969,000,000 |
| Total Domestic Office Deposits: | $1,392,417,000,000 |
| Net Income: | $21,994,000,000 |
| Quarterly Net Income: | $3,956,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 14% |
| Quarterly Return on Equity: | 10% |
| More... | |
Client Review
862 client reviews of Wells Fargo Bank scored 2 out of 5.
Customer Service Follow-up Needs Work-
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by DavisGroupMarketing, Mar. 25, 2013
Quick Recent Experience Has Declined From Satisfactory To TOTALLY UNSATISFACTORY IN (1) BUSINESS DAY-
Went into branch on Fri. 3/22/13 to obtain a cash - advance from a credit card. Was directed to see a CSSR regarding a review of current accounts. After a 40 min. wait, was introduced to Jamie Hodorovick, a new CSSR bank rep. She then proceeded to tie accounts together to get the full benefits to which I was entitled to, which I was all for. Then per her instructions, I needed to shred my business debit card. According to her, I had (2) business accounts open when I should have had only one.
So today (Mon. 3/25) I telephoned her twice - both times leaving a message with someone who assured me she would receive it and reply promptly. Here it is the end of the business day and still no reply. I wound up calling customer service to reorder another debit card to replace the one I was told to destroy. She stressed the fact on a couple occasions on her abilities to take care of her customers, which proved to be just talk. And what about IF I had more urgent needs which needed to be addressed? It would be hard to allow someone who seems to be "so tuned out" on small issues to gain the trust to take charge of larger matters a banking customer may eventually encounter.
In closing, there is no need for any further contact from you or your bank. Your word and business cards are better off on your desktop than in the hands of those to whom your bank services.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Newton Main Branch at Newton, NC
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby DavisGroupMarketing, Mar. 25, 2013
Quick Recent Experience Has Declined From Satisfactory To TOTALLY UNSATISFACTORY IN (1) BUSINESS DAY-
Went into branch on Fri. 3/22/13 to obtain a cash - advance from a credit card. Was directed to see a CSSR regarding a review of current accounts. After a 40 min. wait, was introduced to Jamie Hodorovick, a new CSSR bank rep. She then proceeded to tie accounts together to get the full benefits to which I was entitled to, which I was all for. Then per her instructions, I needed to shred my business debit card. According to her, I had (2) business accounts open when I should have had only one.
So today (Mon. 3/25) I telephoned her twice - both times leaving a message with someone who assured me she would receive it and reply promptly. Here it is the end of the business day and still no reply. I wound up calling customer service to reorder another debit card to replace the one I was told to destroy. She stressed the fact on a couple occasions on her abilities to take care of her customers, which proved to be just talk. And what about IF I had more urgent needs which needed to be addressed? It would be hard to allow someone who seems to be "so tuned out" on small issues to gain the trust to take charge of larger matters a banking customer may eventually encounter.
In closing, there is no need for any further contact from you or your bank. Your word and business cards are better off on your desktop than in the hands of those to whom your bank services.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Newton Main Branch at Newton, NC
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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