Wells Fargo Bank, Review

They shorted me :>/
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by Stinger90, Oct. 14, 2011

Went to the drive though at the Penrose branch to cash a check for my payroll. When I got home to divide it all up for my employees, I notice that they shorted me twenty dollars.So, I went back to settle this matter and had to wait way too long a time with no results. And, they made me feel like I was out to steal twenty dollars from them. I have been banking with them longer than I can remember and this is what I get.

Either the teller (young man) put it in his pocket or he just didn't put the right amount in my envelop that matched the check amount. Still, they shorted me either way. Thanks Wells Fargo!

Will be withdrawing my account from you people come Monday. People beware.....count your money before you leave that place.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Penrose Branch at Reidsville, NC
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Salesman called home, got sensitive ID from my wife
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by angryaboutthis, Oct. 06, 2011

Deposited a cashier's check in the drive through (several thousand dollars). Teller had to pass me through to a salesman, who, over the loudspeaker, tried to push this money into "Inwestments' (spelling intentional). I said no thanks. I told him, over the loud speaker, with cars behind me, that I was in a hurry, and if he had some information on these inwestments, he should mail it to my home--I'd look it over and get back if interested.

Got home 10 minutes later, only to hear from my wife he was just on the phone with her, inquiring as to her social security number, Ga driver license number and date of birth. "I'm sitting here with your husband" he said over the phone "discussing inwestment opportunities. He wants you to give me this information so we can proceed."

All of this was a lie. 12 years with this bank, the tellers know me by name, and this? Beware of Wells Fargo Winward.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Windward Commons Branch at Alpharetta, GA
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for 10 years plus
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by retired2, Oct. 03, 2011

Bank staff is very friendly and, inside the bank, prompt.  Problem is the drive up window.  Understaffed and slow.  Other than that, Wells Fargo is like all banks these years so what are you going to do?  If you find one where the staff is friendly might as well stay there.  They are not responsible for policy and are just doing their job.  How they do it is the key and this branch staff does it well.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Casa Grande Branch at Casa Grande, AZ
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HORRIBLE!!!!!!!!
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by lvballer23, Sep. 29, 2011

Waited 15 minutes to get to the window, wasn't greeted by the teller. Waited 10 more minutes for the manager to come over and tell me that since my formal name (on my ID) wasn't on the check ( it was Jake instead of Jacob) they couldn't cash it. Went to another Wells and they cashed it and deposited no problem. Not the first problem I have had at this bank. They are not there on the listed hours on their website and their tellers are some of the most unfirnedly I've seen. This and also other issues with Wells is why I'll be closing my accounts next week after 10 years with this what I formerly thought of as a good bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, St. Rose And Eastern Avenue at Henderson, NV
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Great help!
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by Kathya241, Sep. 29, 2011

I have to say that a nice young man named Angel, was amazing!!!!! good helper and very nice! every bad review here has been tweekers and dumb ridiculous people who expect the world to stop for them.. and teller can't steal! camaras are all over the place! Keep up the nice work!(:

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Avocado & Chase Branch at El Cajon, CA
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Been there for years
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by moneybags, Sep. 29, 2011

I'm not really sure where these bad reviews come from.  I've been going there for about 8 years, I have opened 3 accounts, my wife has changed her name, I opened a HELOC, I have worked with a dozen plus people there and they have been nothing but very friendly and helpful.  I recommend 100%.  Now First Niagara branches at several locations is a whole other story

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, St.Davids Branch at Wayne, PA
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Incompentant employees who don't care about customers
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by Wellshells, Sep. 27, 2011

I went into this bank for a simple name change. Sounds simple? Not at this bank.
First visit: banker ordered me a new card and said existing card would work in the interim. WRONG. I went to use it and it got declined.
Second visit: returned to this branch to have another man give me a temporary card while I continued to wait for the card with my new name to arrive in the mail. He said everything was taken care of. WRONG.

The new card finally arrived in the mail. I brought it with me on a day trip out of town, went to activate it and it wouldn't work. Customer service said they couldn't do anything since it had been reported stolen. "Stolen? I just got it in the mail yesterday!" I said.

Apparently, just walking into this bank and asking for help equals chaos. I wouldn't trust them with a child's piggy bank full of pennies let alone my hard-earned money. Switching banks thanks to this experience.

I also plan to write to corporate.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Chattahoochee Branch at Atlanta, GA
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Beware high service fees
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by notafan, Sep. 20, 2011

Since acquiring Wachovia it appears that Wells Fargo are determined to nickle and dime its customers. They are charging me three Dollars to deposit money into my account from Canada. Good Bye Wells Fargo.


* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Port Charlotte Branch at Port Charlotte, FL
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Orlando Sierra is a thief
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by janemiami, Sep. 19, 2011

There is a banker there named Orlando Sierra and he stold my money. I live on very little money and he has no respect for the elderly and he is a thief.
BEWARE

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Coral Way Branch at Miami, FL
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Orlando Sierra is a thief
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by janemiami, Sep. 19, 2011

There is a banker there named Orlando Sierra and he stold my money. I live on very little money and he has no respect for the elderly and he is a thief.
BEWARE

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Little Havana Branch at Miami, FL
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Nicest bank I've ever been with
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by Sutherland, Sep. 14, 2011

I've never had any problems at all with the Oak Hill branch.  The tellers are very friendly.  The staff is very professional.  The personal bankers go out of their way to help me with any questions that I have.  They have also suggested several ways to help me save money on bank fees.  

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Austin Oak Hill Branch at Austin, TX
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Terrible Service, Rude
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by Kmc1968, Sep. 12, 2011

Avoid at all costs.. The staff is rude and is more interested in surfing the web and chatting about their weekend then helping customers. Terrible service.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, San Antonio Culebra Road Branch at San Antonio, TX
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Worst Wellsfargo branch ever!!!
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by monterey, Sep. 08, 2011

I've been a Wellsfargo client for over 10 years, and I've never been to a worst branch than the Tracy, CA one...one word to describe the service and attitude=HORRIBLE!!!! The branch manager doesn't even call me back when I have left 5+ messages with his staff to have him call back....what's going on with Wellsfargo?????

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Tracy Branch at Tracy, CA
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Bank has gone down hill
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by AngryDeb, Sep. 06, 2011

I've loved Wells Fargo for the 25 years I've been with them (and with a relationship on accounts for over 37 years). Never, ever had a problem.  The last week two problems.  Told me to send checks to branch and printed checks have been lost for two weeks without anyone able to handle the issue correctly on line or at the branch. They told me to send to the branch but now say they have no mailbox at the branch??? Wanted to charge me $2 per check in the interim.  All of the sudden on Labor Day weekend they reduced our balance plus card limit (overdraft protection) by $2,000 without advising me after 25 years of having this account and the higher limit with absolutely no issues. Sent me to the manager of the branch who checkcard department said could resolve, who had me address issue out in the grocery aisle as she had no place to seat me to discuss issue, and then she resolved by putting me back on with their checkcard department who told me I had to go in and talk to the branch manager. At one point a rep said they didn't know why I needed checks -why didn't I just use automated billpay. Gave a bunch of gobbledygook about terms and conditions that they can change around an account whenever they so please without any notice.  The manager was not at all helpful on this front. 25 years of loyalty and perfect credit is worth nothing at this bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Santa Clarita Sierra Hwy Branch at Newhall, CA
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unhappy costumer
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by star, Aug. 31, 2011

It seems that the two bankers working at this branch are always very busy...too busy to return calls or take costumers phone calls (as a mother of 3 I like to get things done over the phone).  I got fed up and switched to the branch at Blanco/1604.  Big difference, I was immediately helped by the banker and my problem got resolved in less than 5 minutes.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Stone Oak And Huebner Branch at San Antonio, TX
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HAPPY CUSTOMER !!
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by Richie, Aug. 27, 2011

This Bank Is Amazing Nothing Like any other Wells Fargo are other bank in the Houston area. The reason is the management at this branch is on top of customer service. Takes pride in making sure people are satisfied with there banking experience. (Thanks Wells Fargo Fry & West Little York) Ya’ll Are Awesome!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Fry And West Little York Branch at Katy, TX
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HATE HATE HATE Wells Fargo
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by legaleagle, Aug. 25, 2011

I only gave them one star because ZERO was not acceptable! I have never had so many issues with a bank in my life. First they automatically charged me $50 for some rewards program I never wanted or signed up for, which took three weeks to credit back to my acct after overdrafting me three times (NEVER refunded). Then it's phone calls to my house that I return only to be told they will call back and they never do. Then my CASH deposits are held!!!  WTF people?!? I closed ALL my accounts and went to Capital One on Bandera Road in San Antonio. WAY nicer people, better service, and I have NEVER had an issue go unresolved immediately! Screw Wells Fargo!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Culebra And Loop 1604 Branch at San Antonio, TX
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Customer service
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by edon, Aug. 24, 2011

I made an appointment to notarize a paper which I always was able to do when it was Wachovia,  the person did not show up,  did not call to cancel the appointment, and a very helpfull unnexperience person,  gave me alist of banks to go all over town, I live by the Surfise branch this is the reason I do business there
  I have no problem with the tellers very nice and helpful lately.
They dont answer the phone,  becasue I am calling right now to see if the notary is there and not waste my time again
 

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Surfside Branch at Miami Beach, FL
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A Poor Customer Service, and Out of Touch "Big" Bank
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by CustomerMacungie, Aug. 19, 2011

This bank is no longer the bank I used to know. It charges me without my consent for a fee that is supposed to be their proud "reward" program. Called them 5 times, visited the branch office twice talked to the manager, and no one is interested in helping me to remove this charge.....We are their 20+ years royal customer - started from Merchant Bank, First Fidelity, Wachovia, and then this monster bank - Wells Fargo. I am closing all our accounts!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Airport Rd Shopping Center at Allentown, PA
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Unsatisfactory customer service
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by Craigman, Aug. 19, 2011

I went into this wells fargo branch to make a deposit, and the bank teller was very rude.  It was obvious she did not want to be there.  When I asked her a question about the debit card points program being cancelled, she clearly responded with indifference and wouldn't give me an appropriate answer.  I only have one checking account with wells fargo and there is nothing stopping me from going to a different bank.  The fact that this bank teller was not able to provide the simple task of speaking appropriately is very questionable, and makes me wonder what other questionable practices this branch may engage in.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 67th Avenue & Bell Branch at Glendale, AZ
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