Wells Fargo Bank, Review

take you money some where else
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by bell, Jan. 19, 2012

This bank can't make a correct deposit.  How hard is it to deposit checks - its a good think I have try to deposit currency I know they couldn't handle thant.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, San Antonio Huebner & Vance Jackson at San Antonio, TX
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Ineffective Service
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by Dismayed, Jan. 19, 2012

I lost my wallet and canceled my credit card.  After many phone calls to the terrible credit card department who said they would "rush" me a credit card in 5 days for a fee (I refused) After 10 days I still had no card (the non-fee period) and when I called to ask where my card was they offered to "rush" me a card for a $15 fee.  I reminded me that I was supposed to already have my card, and refused th pay the fee.  They supposedly sent one.  I finally went to the branch to find out what happened to my "non-rush" credit card, they promised me that as a "high value" client my card was on its way.  It has now been 3 weeks and I just found out that they never sent me a replacement card at all and instead by account was "blocked" No one could tell me why and to this date I still do not have a replacement card.  I have been a customer for 27 years.  I am now looking for another bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Bridle Trails Branch at Kirkland, WA
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Mrs
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by Zara21, Jan. 19, 2012

This branch is just awful.The account specialist that talked to me had not been really professional and gave me wrong information about new rouls,my account and how Wells Fargo Bank works, sent me home to call Customer Sevice although my problem had to be solved in this Branch.I had waited for the Manager for 15 minutes and when I came to her table again, she did not pay any attention to me. When she saw that I was leaving the Bank, she did not care about that at all.Nobody gave business card.I lost too much time and got absolutely wrong info.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Oakridge-Almaden Branch at San Jose, CA
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This branch is horrible
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by H8ingwellsfargo, Jan. 18, 2012

Even though my husband and I have been banking with Wells Fargo for almost 6 years, this branch WILL NOT LET US DEPOSIT CASH INSIDE THE BANK!! They make us deposit cash outside through the ATM, which is a big hassle to go outside to an ATM after you we inside with a teller.  I have no idea why this branch has this policy, at other Wells Fatgos we can deposit cash inside.  Something is seriously wrong with this branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Soquel Branch at Santa Cruz, CA
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Ms.
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by Mar666, Jan. 18, 2012

Treated like a was a suspect in a police station when trying to cash an out of state check for a visiting relative. A manager was called over to give approval and basically said that she didn't have time to deal with it. This is after knowing that I have been a customer for over 20 years!!!! I was thumb-printed and we had to produce several forms of ID. I have NEVER received that kind of treatment in ANY bank ANYWHERE!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tradition Branch at Port Saint Lucie, FL
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The best experience
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by J2daR, Jan. 16, 2012

I had the pleasure with dealing with a Banker by the name Raul Marrero, he was so wonderful the way he understood my needs. Raul listened to what i said and responded very clearly with a lot of knwoledge in what i was looking for. This banker is a prime example of what people look for in a Bank, This Wells Fargo Branch in White Oak, Laburunm Ave in Richmond VA is the only branch I like going to because all the associates there are great and handle things in a timely matter even when its very busy. I would defenitely recommend this branch and recommend you speak with Raul Marrero.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, White Oak Village Branch at Henrico, VA
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I had to close all my accounts because of the branch manager
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by Dany, Jan. 13, 2012

This bank closed one of my account w/o notifying me in writing or by phone. I did not receive any message that my business account was closed. I tried to deposit a check and I found out that my account was terminated. I waited 15 minutes for an account specialist and finally the branch manager. When I asked the NEW branch manager for one good reason to stay with Wells Fargo she could not give me one. I just walked out and withdraw all the money.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Spring Valley Branch at Spring Valley, NY
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outstanding service -pleasant, professional, efficient
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by cverhagen, Jan. 13, 2012

I recently had an experience at Wells Fargo, Killearn Branch and wanted to share. I called inquiring about cashing in a bond that had been inadvertently signed by my daughter, but made out to me as a POD. I tried to do this several years ago at another bank and I was instructed that I would need all kinds of documentation and have to write letters to the bank who had stamped the bond and the treasury department. When I called Wells Fargo I spoke with Ray who told me all I needed was a couple pieces of documentation and they would be happy to cash it. And he would be there so ask for him. When I got there he was on a conference call, but he came out to me introduced himself, apologized and put me in the very capable hands of Melissa (head teller I believe). She too was pleasant, professional, and efficient. Have to say I was nervous when Wells Fargo merged with my former bank, but these two wonderful individuals have put my thoughts to rest. Thank you so MUCH!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Killearn Branch at Tallahassee, FL
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Very arrogant and rude employees
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by grtno7, Jan. 11, 2012

After banking with them for 10 years I had to get in touch with my branch due to an error. I called for two days, left several messages and finally got a call back after threatening to go down there.   The manager picked up the phone with a bad attitude and instantly went into insulting me.

She proceeded to tell me she had  more important customers in the bank and was too busy to help me.  Well I was a customer too, until that day.  I went right down and closed all my accounts.  Mine isnt the biggest account in the world but I refuse to bank somewhere I will be treated rudely. If you make a mistake just apologize and get on with it. It was the most unprofessional experience I have ever had in my life.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Sun Valley Center Branch at Indian Trail, NC
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mrs
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by brooklyn74, Jan. 06, 2012

I have never had such bad service in my life. I bought savings bonds that was all wrong. Then I want my statment the begining of the month instead of the middle. The last straw was being charged $150. for a key for the safty deposit box that was given me for free in the first place which I didn't want.I told the man at the desk that I was looking for a new bank and he said do what you have to do. I guess they don't need my money.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Brandermill Branch at Midlothian, VA
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Customer
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by fiasco, Jan. 06, 2012

The staff at this branch is quite incompetitent.  Recently I went in to get a cashier's check for $4000 and was given a money order for $400.  The teller who did the transaction did not place the check in front of me asking if everything was correct and (trusting the bank which was not smart on my part)I put the check in my wallet exiting the bank.  To my surprise, when presenting the check to an individual as payment, the bank error was discovered. The bank had not put the remaining $3600 back into my account on that evening before closing and never did admit that they were wrong, never apologizing - it was a complete fiasco.  No paperwork of correcting the error was ever mailed to me either. It practically took an "Act of Congress" and hours of negotiating skills to get the money back into my account.  

No Leadership Skills prevail at the South Perry Street Wells Fargo Bank.  They do not even understand Customer Service.  After banking with Wells Fargo for over 20 years we will no longer be using their "services" or recommending them to family or friends.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Castle Rock South at Castle Rock, CO
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Treasurer
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by aleelee, Dec. 30, 2011

I requested a loan payment history from this bank for our business.  Our business has been banking with Wachovia/Wells Fargo for about 15 years.  I thought it would be easy to get something this simple.  I went in on Wednesday, December 28th.  I was promised that the information would be e-mailed to me Wednesday or Thursday.  I still haven't received the requested information.  I have called my contact at the bank 3 times today and everytime someone else says that he is with a customer.  He has not returned my call yet.  I told him the information was very urgent.  Needless to say.  We will be moving our accounts to another bank where we can get good service.  This is just ridiculous!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Anderson Main at Anderson, SC
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aloha branch
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by harleque, Dec. 30, 2011

Had to wait over an hour to speak to a banker while 5 Spanish-speaking people got to go ahead of me. They need more bank employees to help the English-speaking folks. I wish I spoke Spanish! Everyone was polite but most of the time I've had to wait and wait and wait...

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Aloha Branch at Beaverton, OR
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MBCustomer
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by MBCustomer, Dec. 29, 2011

Worth customer service I ever had. They do not pick up phone nd do not call back when needed. Will look for some other location or will just change bank.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Rainier Avenue Branch at Seattle, WA
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Review
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by Yellowty, Dec. 28, 2011

I see a lot of people frustrated on this site however I feel like they are review wells in different areas. I went to the location in leesburg in front of Anitas and felt so welcomed. There was someone at the door as well as the manager came and introduced himself to me. I would recommend this location to everyone. The banker that helped me was Abdul. Great branch. Prosperity centre

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Prosperity Centre Branch at Leesburg, VA
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Wells Fargo is becoming like Bank of America
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by Annoyed1, Dec. 28, 2011

Before the merger, I never had any issues with Wachovia or being charged numerous fees or even having payments not go through.  Since the merger, I have had NOTHING but problems with my mortgage, savings and checking account.  So bad one time, that I had to open a new checking account because the fees caused me to go negative and I refuse to pay them.  The only reason I am still banking with Wells Fargo is because of the Manager, Andrew, at the Tyvola branch and his staff.  They are always helpful, friendly and courteous and even know me by name.  I feel this merger was a huge mistake and that clients who have been banking with Wachovia for years, should not be treated as new clients to Wells, but as existing clients.  Because of all this added stress with my money, I am unfortunately seeking out a new bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tyvola at Charlotte, NC
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Great back would highly recommend
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by Jsurge, Dec. 28, 2011

There are tons of bad reviews about this bank but they are not true at all!! Unfortunately only customers who were disappointed came on here to give their reviews, so I just wanted to say that I've been with them for 4 years now and haven't had a single problem. I would say to those people complaining about overdraft fees and such you should keep better track of your account and that wouldnt be an issue. Everytime I go to this location I am greeted with a smile.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Cody Road Branch at Mobile, AL
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tacky employees, horrible customer service- go back to school
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by wendyl, Dec. 23, 2011

Not surprised at all to see such poor ratings. Most of the customer service reps. are so ignorant. They stand around and are unhelpful and then treat their customers as though they are doing them a favor by doing their job. They should be ashamed. I don't expect bankers to be the most sophisticated people, but to look depressed, and just plain lame is another story. Wouldn't even stop in to get a lollipop here.

* this review was made on Wells Fargo Bank, Friendly Center at Greensboro, NC
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Bank Managers are a bunch of lazy crooks
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by zanky, Dec. 17, 2011





They charge a bunch of service fees surreptiously--then when you catch it they wont refund the fees, stating the account was set up incorrectly and its your fault for not catching it sooner.  One banker was so illiterate I couldn't understand him.  They ought to hire somene who can speak English instead of trolling for boat people.  They promise to call back and you never hear from them again.  Have a problem?  No worry it will never be addressed much less corrected.  The savings accounts have so many service fees--I added it up to 120 bucks a year--for a savings account?  Horrible, horrible place. The wait times are ridiculous.  The bankers are rude.  Theyact like it's their money instead of yours.  They try to get you to sign up for added services without fully explaining them and at the end of the month you end up with fees fees fees, that no one can explain to you to your satisfaction--but you will certainly have to pay them.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Bixby Knolls Branch at Long Beach, CA
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What a Nightmare!!
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by jmat, Dec. 15, 2011

horrible service- I have had an account there since 2004-they issued me a chasiers check stating it had no expiraton date- but failed to tell me after 3 years the Department of Revenue siezed the funds securing this check!! It is no taking me filing a claim, and I wont get the funds back for 4-6 weeks!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mill Plain Branch at Vancouver, WA
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