Wells Fargo Bank, Review

Rude employee in the drive thru
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by anniefstin, Aug. 01, 2016

While traveling on Saturday, July 30, 2016 I stopped by this branch to get some extra cash while I was on the road. This was just after 9:00am in the morning. This is not my branch that I do business with andI am so glad. As I was trying to withdraw $80from my account I called the girl in the drive thru and told her I needed to withdraw some money. I sent her my bank card and license and she sent me back a withdrawal slip and a pen. When I opened the tube the pen fell out where I could not locate it. I grabbed a pen i had and filled out the form and sent it back to her. She immediately called back on the speaker and said mam this is filled out in pencil. I sent you a pen. I explained to her that the pen fell out of the tube and I couldn't find it so I used my own pen. So she said in her nasty voice i will send you another pen. But wanted me to fill out the same form i had filled out already. so i filled in the amount with the 2nd pen she sent me and sent it back again. She called me again and said i needed to fill out the form with the pen. Now i was confused. If i needed to fill out a form again why didn't she send me a new form? By this time I was so angry. I proceeded to call her and tell her to send back my card and my license. I had had it with her. She was the rudest individual I have dealt with in a very long time. She had my blood boiling. I didn't get her name because I was fuming. I left the drive thru and had to stop and sit for awhile because this witch had made me so angry. I have not only experienced other people in Palm Coast before but she won the race. Nastiest people I have ever come in contact with. Very poor customer service. My job involves extensive customer service and if I acted this way to any of our customers I might as well be looking for a new job. I know who you are and you should and I will make it a point to complain to the top of Wells Fargo.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Palm Coast Town Center Branch at Palm Coast, FL
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Horrible Banking Experience
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by Kisskidee, Jul. 29, 2016

The most horrible banking experience I have ever had. So much for big corporate banking that does not care about the client.
The branch manager does not even have courtesy to call me regarding my concern even when I went to the bank 5 times to address my problem.
They promise the world but does not deliver. What a horrible experience from the manager and staff of Wells Fargo.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Knightdale Branch at Knightdale, NC
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horrrible service
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by experience, May. 20, 2016

As soon as we walked in Monica Awasthi looked at us like WHAT DO YOU WANT?
We wanted notary service which they couldn't do it the way we wanted but that's fine we understand but please please explain and say it in a a nice way rather than so rude.The manager came to talked to us he was not better either.Monica said to go ahead and complaint about her.
I went to the missouri city location the day before showed the branch manager the paper work the way we wants it done.
He said that's fine that's why we came here.At the missouri city location also I had same experience they were all so rude.When I told the manager i don't have much time left to turn the paper work in so I need it notarized as soon as possible he said it's not his problem.Since it's a free service please don't be so rude.We came to you because we have an account with you.Please understand we have a choice and there are plenty of other banks out there that provides better service.


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Sienna Plantation Branch at Missouri City, TX
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Unsatisfied Customer
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by Workitout, Mar. 05, 2016

A teller told me that I was unable to make a cash withdrawal from my account, because a cash deposit was made the same day. Most institutions recognize cash deposits as "available tender" immediately.  I went to another Wells Fargo branch and was able to withdrawal MY money. Also, the customer service was excellent.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Bowie Town Center Branch at Bowie, MD
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Very offensive location with poor management
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by ShaunW, Feb. 16, 2016

It's really a shame that this beautiful Wells Fargo location in Astoria, Oregon has such an over bearing and degrading management staff. I had gone in to make a simple deposit. The teller who was quite nice told me there was a problem with the check and needed to ask for assistance from a manager. I told the teller that would be fine and waited for the assistant manager to help. The assistant manager came over looked at the check and proceeded to lecture me on how the check was potentially fraudulent and refused to deposit it into my account. It made me feel as though I was a criminal instead of a account holder at this bank. I had asked the manager why my deposits where such a problem only at this location? I was trying to understand what the potential problem was and how to go about fixing it. The manager replied that due to the fact that I had not had my account here for more than a year they would not accept any of my paychecks from my local employer with no further discussion to be had. Then the manager proceeded to inform me that I was welcome to cash it over at the Bank of the Pacific. A bank in which I do not have an established account and I was not looking to cash my check regardless. It's a shame when a bank will not accept your funds with nothing asked for in return and have their pretentious and demeaning staff treat you like dirt.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Astoria Branch at Astoria, OR
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current manager is offensive in her interactions.
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by angelsbestcare, Jan. 19, 2016

They keep turning-over new hires, the good clerks leave, the good manager left also. The current manager is some what offensive in her interactions.  The staff-are- either, real good and/or real bad, but good ones leave. I went into the Keizer branch and the first question the manager asks of me is "Are You OK?" Very odd question, not- what can I do for you today, but instead she asks again "Are you sure your OK?" I was a little offended by this- so I asked Her "are you OK?" Her response was very LOUD "Of course- I'm fantastic!" So then.... I wondered what was she really saying, that I'm not?- But she is?
I found her behavior exaggerated, superficial and detached from reality.  
-Who does the hiring and do they actually care what their staff portray? And/or do they know what the inside workings really look like? I wished the other tellers were available I really don't do superficial all that well.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Keizer On River Road Branch at Salem, OR
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Zero Customer Care
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by MelodyA1, Oct. 20, 2015

This branch just hired a new "service director" named Brent Cook. This is my home branch and I expect a personal relationship with the bank I have done business with for over 20 years (since before this branch even opened)   While on vacation my account became overdrawn because of a bank error that caused my mortgage to be paid twice.  Brent refused to help over the phone.  He refused to call the mortgage department for me to correct the problem.  He refused to reverse the overdraft fees.  He refused stating that it was bank policy that he could not help me over the phone, even though he could certainly have verified my identity and I know most of the staff at this branch.   He offered to "help" me by shirking any responsibility for the problem and telling me to call the main 800 number (apparently the call centers are "allowed" to help over the phone even though my own branch refuses to!).   Then he told me that the only way that the problem could be addressed was to send me out of my way in the middle of vacation to a branch office in Beaverton , OR. to speak to the branch manager there by the name of Damon Brissett.   I called in advance to Damon and told him I would be there by 5pm, and he said that he would be there until 6pm.  At 5pm I arrived and Damon was conveniently leaving the branch and could not help me.  He instead introduced me to a teller since he "was unavailable" .  The teller, Sandra, was fantastic and did her best to help me but did not have the experience and simply documented my needs to Damon in an email so that he would take care of them as soon as he could..  Damon, in turn, did NOTHING and did not even respond to the email.  In the wake of the refusal by my branch's "service" manager, Brent Cook, to assist me, and the unavailability of the manager he referred me and whom I went out of my way to meet with, this small problem got bigger.  Wells Fargo mortgage continued to attempt making a double payment for my mortgage, and my account continued to have fees applied due to their error.   Hours and hours of my vacation time were lost and I was very stressed and upset by this experience and total service failure by the bank.   Both Damon and Brent seem to think that as managers it is their job to pass my problems on to someone else as both of them refused to take any ownership of the situation.   Both of them deserve to be fired.   

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Sunrise & Kolb Branch at Tucson, AZ
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Don't go here if you want good service
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by Zounds, Aug. 18, 2015

Poor luck at my Stonehenge branch in Raleigh, NC. I needed a warranty deed notarized & witnessed, which I've always had done at my bank. Even though two other Wells Fargo banks had already done this for my siblings, the answer was a firm and ungracious NO. Not at all the kind of service I'm used to. I closed my account. The bank manager (who was chewing gum, of all things) confirmed to my face that he didn't care if I closed it. Another branch of W-F had tried to charge me $5 for a cashier's check, even though I had a qualifying amount on deposit. Bottom line: I am tired of being nickel and dimed. AVOID AVOID AVOID

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Cameron Village Oberlin Branch at Raleigh, NC
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Worst Customer Service
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by jdoehl97, Aug. 17, 2015

I just moved across the country and went to set a checking and savings account through Wells Fargo. Seeing that I am used to Credit Unions I did not know how costly the fees would whined up being. Gladys Escamilla was the lady that I set up my account with and from the start she was very short with me and acted like she was above me seeing as I had a lot of questions about what everything meant, because banks are So different from Credit Unions. I got my bank account and I was told that there would be a $35 fee everytime they overdraft from my savings to my checking account and also that I would need to use my card at least ten times so that I would not get yet another fee. This was on a Friday. By Monday I get an email confirmation charging a fee and I had not even touched my account. I looked through all of my papers that I had received and realized that I was not going to pay $40 in fees a month just to keep an account open. I went into the Wells Fargo on Lawyers Rd. in Mint Hill and Gladys Escamilla came over to me asking why I was there. I told her that I wanted to cancel my account because I did not have the money to pay so much in fees a month she said there were not any fees. So I proceeded to go through the papers she had given me and explain the different fees and I was being polite the entire time saying that I just need to save the little money I have after this big move and the only thing she continued to say to me was "You read it all wrong." I walked her through it again and showed her exactly what fees and after each she agreed and at the end all she said was once more "You read it all wrong" she never bothered to correct me or explain what it was that I was reading wrong because I had the proof in my hands. I stayed polite and she just stuck up her nose to me and I finally just said that I did not want to do business with her anymore and at that time she got her manager and did not even say another word to me. I am eighteen years old and I am beyond polite and considerate of others and I work with customers all the time and I know that you NEVER tell your customer that their wrong, even if they might be. She was very Unprofessional and snooty. I will NEVER do business with these people again!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mint Hill Branch at Charlotte, NC
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DON'T BANK AT WF
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by flamingo, Aug. 04, 2015

I opened checking/savings accounts at this branch back in 2003 when I moved to FL and never had a problem until it changed over to Wells Fargo.  About 1 1/2 years ago problems started.  Most of the trustworthy people who use to work there left and the new employees were worthless.  They couldn't provide services for the simplest requests such as a debit card in my son's name.  Got it wrong 3 times, never did receive one.  The last straw was when they opened up an account and transferred money out of another account without my authorization.  When I questioned them about it, all the manager could say was I'm sorry and could provide no explanation. The guy that opened an account without my permission was a total jerk to me when I went in to close my account. My whole family closed their savings and checking accounts with Wells Fargo and while we were doing so, the guy at the teller window next to me was having the same problems.  I told him I had the same experience and if he were wise, he would close his accounts also.  They really are clueless.  Unfortunately, I moved some of my accounts to another bank, only to find out that the manager that had apparently been fired from WF was hired by my new bank to be a teller.  Still looking for yet another bank that I can feel confident about.


* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Fleming Island Branch at Fleming Island, FL
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Forget about fraud protection! Huge price to pay!
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by Bri77777, Jun. 24, 2015

Firstly, we applied for a mortgage loan and the next thing we know we're getting notified our information has been sold to everyone and is all over the internet.  We're at huge risk!  When I confronted Everett he didn't even respond.  Next, after so many years with Wells Fargo, in the last 2 years we have constantly been notified of a security breach and that our debit/credit cards need to be replaced.  This is the biggest hassle!  My husband signs on with his new card and within days someone has duplicated it and is using it everywhere.  We are in Dallas using the card and they are in Humble and the surrounding area using it like crazy.  In one day they hit us for $1400 and Wells Fargo didn't do one thing to stop it until they tried it at a Mexican grocery store.  We are not Mexican.  They hit us for much more than that before we knew it and days later we are still waiting for a reversal.  They said it could be 10 business days.  Many people don't have the money to spare!  And NO ONE knows why they didn't stop transactions in another city at the same time on the same card.  PATHETIC!  Mary and Kineesha have worked with us to fix the issue, but this is really the last straw.  Don't put yourself through this.  Wells Fargo has problems.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, 290 & Spring Cypress Branch at Cypress, TX
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DO NOT BANK with WELLS FARGO
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by CUSTOMERUnhappy, May. 01, 2015

I was banking with this branch since 1999 when it was First Union and then Wachovia and now Wells Fargo. I have bad experience after it became Wells Fargo.
Please check your statements as wells fargo is ripping of customers with monthly service fee even though you met the requirement. Bankers do not know hot to fix this issue. I have this issue for 6 months now.
I am going to close all of my accounts.

Please DO NOT BANK with WELLS FARGO.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Parsippany Road Branch at Parsippany, NJ
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Awful bankers at 6733 S University Blvd Wells Fargo
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by burt2015, Mar. 27, 2015

I closed a checking account out on March 2 with Kevin Fehr and received written confirmation of the closure. On March 10, a charge was  attempted on my checking account. Instead of Wells declining the charges as account closed this bank actually processed the charge and accessed my Wells Fargo credit card to pay for it ( since my checking account was closed). What kind of bank allows charges on a CLOSED  CHECKING ACCOUNT?  Then if that was not enough,  this bank  in turn actually charged me an overdraft fees to my credit card for this!!!!!  REALLY AN OVERDRAFT CHARGE ON A CLOSED BANK ACCOUNT?? APPARENTLY WELLS IS REALLY HARD UP FOR MONEY.  I called Kevin Fehr about the matter since he closed my account out. Kevin  said he would look into it and "call me back" to ensure this was taken care of as that should not of happened. Well Kevin never called me back. I left two messages for him after that- no return call. I then physically went in this bank to get the charge removed and to get the overdraft charged returned. I asked to speak to the manager, however "he was busy" and I got stuck  speaking with Eduardo about this issue. He told me he could not help  me.  REALLY HOW HARD IS IT TO REVERSE AN OVERDRAFT CHARGE THAT SHOULD NOT OF OCCURED? Instead I was told  I had to open a fraud case.   REALLY, GIVE ME A BREAK!  IF A PERSON CLOSES A CHECKING ACCOUNT THE ACCOUNT SHOULD BE CLOSED PERIOD. ALL ATTEMPTED CHARGES SHOULD BE REJECTED/ ACCOUNT CLOSED!
Apparently that does not happen with Wells Fargo.

I will be reporting this issue to the Colorado bank commission. This is just poor business.  
One would think personal bankers would have the ability to reverse overdraft charges. If these two cant do something as simple as that do you really want them assisting you with bigger financial issues.....   

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Southglenn Branch at Littleton, CO
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Bad customer services
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by Lopezc1234wfwf, Mar. 23, 2015

My father got a loan and the teller from the bank from Kearny nj Felix Garcia gave us wrong information on a loan. He informed his manger and she was no help was rude and always said she was busy. Then they put this employee in the jersey city branch. We have a lot of accounts with well Fargo and are very upset the help we could not get. We us a family are thinking of moving our business accounts and no more working with this bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Kearny Branch at Kearny, NJ
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Six Forks Branch in Raleigh - don't expect quick service
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by davidc8045, Mar. 07, 2015

"Someone will be with you in a moment" means "have a seat, this could take awhile."  Several times I have waited 10-15 mins to talk to someone and just gave up and left.  Also I do not recommend getting a home loan from WF.  The process can take 1-2 months, they keep asking for documents you've already sent, and good luck trying to reach someone on the phone in their mortgage center in Charlotte.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Six Forks Branch at Raleigh, NC
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Customer
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by smcgovern, Mar. 05, 2015

Hours are horrible,,,they need to stagger their teller starts times to accomodate all customer depositurs who work night/graveyeard shits...such as people who work in hospitals to be able to do banking before 9am and after 5pm,,,,how about 6:30a-3p shift, normal 9-5 and a evening once or twice week from noon to 7pm...gee that would be what real places of work do for customers...how about a weekend too,   Moving all my money out

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, New Garden Town Square Branch at Kennett Square, PA
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Waited in drivethru
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by Ju87D3, Feb. 28, 2015

Waited in the drive-thru and was tended to at 1:00 p.m, their closing time, I was told that the cashiers check I was looking to refund needed to be transacted inside the store, but they were closed, when I insisted that I was in line and simply needed to do a simple procedure, they went on to tell me that the doors were locked. Lol, locked at 1:00pm ON THE DOT.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Shallowford Sandy Plains Branch at Marietta, GA
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Poor Service and Misrepresentations
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by poorservicebank, Feb. 14, 2015

John G. Stumpf
Chairman, President and CEO
Wells Fargo & Company

Wells Fargo Continued poor and Sarcastic Service
Wells Fargo, 5703 Burke centre PKWY, Burke VA 22015

In depositing a check today, I experienced less than satisfactory service.

While I understand the requirements for “withholding” funds until they “properly” clear for use by the person depositing the funds, the condescending tone and sarcastic nature of the response from the on duty bank manager is not acceptable. Raquel Howard’s condescending tone and the sarcastic nature of her “enplaning bank regulations” was both inaccurate and not the questioned asked.  The simple question was “what steps do I take to close my account after we clear the check I just deposited and my mid-month pay clears”.  I noted our other bank of 35 years in Wyoming does not appear to follow this same “required” banking regulation of seven (7) business days. It is misleading to inform the public that something is required “by law” when it fact it is a Well Fargo set of requirements that are being cited.

This is not the first time employees of this bank have responded in an unprofessional tone as if the general public has no concept of how banks and financial institutions work and the regulatory nature of the banking industry and associated financial institutions.  Of late, the national news has well documented the issues all financial institutions from predatory lending practices, misrepresentations and generally poor practices that do not protect the public but the financial institution and its management.

We will be closing our account within the next 45 days. I will be sending information to every oversight agency I can locate noting the various “laws” this bank branch has cited as required. I will also establish a website to collect complaints to forward and through the use of social media provide the actual site that differentiates a bank’s set of regulations under which that bank operates versus the actual legal and regulatory requirements, something I would suggest you point out to your bank manager, Raquel Haward.  I will certainly be letting all of our employees and my associates (email list, Face Book, LinkedIn) know of the poor service and misrepresentations this bank has and continues to make.  As to the comments of being a billion dollar bank (wasn’t MCI, Blockbuster and Enron all billion dollar companies and then there was that whole bank renaming and failures – too big to fail), who cares.

I am just tired of poor, condescending service and being addressed in a manner that I couldn’t possibly understand the complexities of banking “laws”, again someone might discuss the difference between Wells Fargo’s regulatory compliance versus banking regulations and laws. The Burke Wells Fargo Bank is not doing your brand well.

There are still smaller banks that understand customer service and addressing their client base in a civil and understanding tone and not as if we all are the disenfranchised populations banks have taken advantage of for far too long.  One of them is in Cheyenne Wyoming.

Looking forward to finding the “banking law” that requires all banks to withhold deposited funds for seven business days.

Letters will be sent:
Corporate Offices
Wells Fargo
420 Montgomery Street
San Francisco, CA 94104


* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Burke Centre Branch at Burke, VA
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Store Manager is rude and aggressive
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by SayNotoAbusive, Feb. 07, 2015

Store manager is rude, dishonest and aggressive.  I had been a Wells Fargo customer for a long time but not after my experience with this branches store manager.  

He put a hold on my account and then when I argued about it with him he made up a bull crap story about why he was correct.   I am a fairly knowledgable customer about bank float and holds and his story was so foolish as to be laughable.   I told him he was not telling the truth and he told me to leave the branch.

I would never ever use this branch again.   The tellers are okay.  They are trying but as long as he is at the bank I will neither set foot in the branch nor hold an account at Wells Fargo.   

Customers have choices and I choose to bank at a branch and a bank that treats me with the proper courtesy as a customer.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Mid Beach Branch at Miami Beach, FL
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Poor service from Bankers
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by Sandy22, Jan. 02, 2015

I have been a customer since 1988 and have banked at Braches all over the western US.  The "bankers" at THIS branch are the most un-customer-friendly people on earth!  I feel like it is my job to make them feel good each time I go in.  Kaylene is gone, and thing have gone downhill since.  I'm switching banks.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, La Grande Branch at La Grande, OR
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