Wells Fargo Bank, Madison East Towne Branch

Name:Wells Fargo Bank, Madison East Towne Branch
Full Service Brick and Mortar Office
Review:858 client reviews
Location:4302 East Towne Boulevard
Madison, WI 53704

Dane County
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Phone:608-241-4684
FDIC Cert:#3511
Established:1923-01-01


The Bank

Name:Wells Fargo Bank
Concentration:All Other Specialization > 1 Billion
Established:1870-01-01
FDIC Insurance:1934-01-01
Holden By:Wells Fargo&Company
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4767, view all, view on map
Website:www.wellsfargo.com
Total Assets:$1,712,535,000,000
Total Deposits:$1,462,385,000,000
Total Equity Capital:$162,354,000,000
Total Domestic Office Deposits:$1,442,034,000,000
Net Income:$7,610,000,000
Quarterly Net Income:$4,037,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:10%
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Client Review

858 client reviews of Wells Fargo Bank scored 2 out of 5.

Didn't think it could get any worse, until.......
Overall Rating
by TheWellWasPoison, Oct. 24, 2012

A few days ago I posted the "they were terrible in 1997..." review, and now I have another story illustrative of the Wells Fargo experience. I went to the Madison location to close my account and withdraw the last bit of money from my account. I waited in line for nearly 10 minutes while the ONLY attendant helped the ONE person that was ahead of me. Two were at the drive-through counter, and two people walked around looking useless and not helping anyone (he did ask me how I was doing -I lied and said "fine"). I finally got to the counter and said I would like to close my account. The lady told me I had to meet with a financial officer, or something like that, and told me they were all very busy and maybe I should come back tomorrow. UNBELIEVABLE!!! Even leaving this dumb bank is a hassle!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Madison East Towne Branch at Madison, WI
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They were terrible in 1997, and they're still terrible now.
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Office Environment & Staff
Waiting Time
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by TheWellWasPoison, Oct. 22, 2012

I banked with Norwest for years until they were bought out by Wells Fargo. I stuck around for a while but the increasingly terrible service and escalating rates drove me away from them in 1997. Fast forward to 2012 (after many happy years with Summit Credit Union). I decided to buy a car in Florida and didn't want to carry cash with me while flying from Madison, WI. I could not find a bank down there that would cash any sort of certified check or money order on the same day and was forced to take the option of opening an account with Wells Fargo, depositing CASH in my new WF account, then pulling it out the next day when I arrived to Ft. Lauderdale, FL. The staff in Madison were actually helpful and friendly, but when I got to FL it was a different story. I was at the teller counter for 55 minutes trying to get my money withdrawn. Despite having a CASH deposit ticket from the day before, the business card of the supervisor from the Madison location, the name of the teller that assisted me at the Madison location, an airline ticket stub showing I just flew from Madison to Ft. Lauderdale, my valid driver’s license and passport THE CRAZY BLONDE FOOL BEHIND THE COUNTER STILL REFUSED TO GIVE ME THE MONEY FROM MY ACCOUNT!!! She stated there wasn't a signature on file in the Wells Fargo computer,,, WHAT???? How is that my fault -and why did it take her almost an hour to figure out the solution.

How is it that a company can suck this bad for so long and not go out of business? I'm NEVER dealing with Wells Fargo again. Do yourself a favor and bank with a local credit union.


* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Madison East Towne Branch at Madison, WI
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