Wells Fargo Bank, Lomas Branch

Name:Wells Fargo Bank, Lomas Branch
Full Service Brick and Mortar Office
Review:851 client reviews
Location:200 Lomas Boulevard, Nw, Mac Q2129-122
Albuquerque, NM 87102

Bernalillo County
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Phone:505-353-5000
FDIC Cert:#3511
Established:1902-05-03


The Bank

Name:Wells Fargo Bank
Concentration:All Other Specialization > 1 Billion
Established:1870-01-01
FDIC Insurance:1934-01-01
Holden By:Wells Fargo&Company
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:5128, view all, view on map
Website:www.wellsfargo.com
Total Assets:$1,767,808,000,000
Total Deposits:$1,479,499,000,000
Total Equity Capital:$170,894,000,000
Total Domestic Office Deposits:$1,443,370,000,000
Net Income:$3,455,000,000
Quarterly Net Income:$3,039,000,000
Quarterly Return on Assets:1%
Return on Equity:2%
Quarterly Return on Equity:7%
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Client Review

851 client reviews of Wells Fargo Bank scored 2 out of 5.

Mortgage Loan ripoff
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by pmtirado5, Mar. 12, 2014

My extra payments were misapplied on someone elses account and also not on the day I walked into the bank.  So I started bringing cash in so they would not make a mistake.  Now it has happended again.  In addition I went into the bank yesterday to finally pay off the home loan & no one could help me apply my money to payoff the loan.  Now I am told it could take 4 days??? Why...so they can make more money on the interest!!...We will never use Wells Fargo for anything. We paid off our 140K HELOC & now I am unable to pay off our house.  This company provides poor service and the staff have zero customer services skills.  Yesterday I spent an hour in the El Dorado, 1199 Montgomery Blvd NE, Albuqerque, NM  87111, without a resolution to my problem.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Lomas Branch at Albuquerque, NM
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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Worst Branch I Have Ever Been To
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by Vgarcia, Jan. 24, 2014

I live in the downtown area and bank with Wells Fargo. I have never before experienced such dissatisfaction with customer service. I have been to this branch several times and always through the drive up. Every single time, the employees have never failed to deliver excessive wait times. I have had to wait 15 plus minutes every single time with only a single vehicle in front or even while sitting at the screen waiting for someone to even indicate that they have seen me. From now on I will drive across town to another branch to receive service. No, you will not see me next week.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lomas Branch at Albuquerque, NM
5 of 10 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

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grossly incompetent customer service
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by cgose, Mar. 13, 2013

The downtown branch of Wells Fargo 'lost' my paycheck around Christmas time. As a result, my wife and I were without food, and functionally missed the Christmas-celebration as a result. While customer service manager Deborah Kurz made every effort to feign concern, ultimately she was unable to provide with me any information as to her branches gross-mismanagement and negligent disregard for sensible banking practices. No information was provided to me as to why my paycheck had been lost, and Wells Fargo has not been forthright in the least in providing information that they are required--by law, to provide.

Instead of admitting fault, Wells Fargo management and Deborah Kurz have tried to defer blame time and again; yet time and again they have been unable to provide me with even the most basic information. I have requested a full-accounting for my lost paycheck over Christmas, as well as a full-accounting of the legal rationale for Wells Fargo's inconsistent policies pertaining to the handling of paychecks and holds placed on them.

Deborah Kurz might give serious consideration to growing up and taking honest responsibility for the gross managerial incompetence of her branch. Instead of subtly manipulating your customers to defer responsibility from yourself--or subtly avoiding customers, why doesn't Wells Fargo try treating their customers with involvement, concern and honesty. In spite of the fact that they ruined our Christmas, I treated them and their branch with kindness and respect. So far as 'giving them credit,' they will receive due credit from me 'the customer,' when they actually perform their job with competence and dignity.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Lomas Branch at Albuquerque, NM
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