Wells Fargo Bank, Review

Cheraw SC branch is poorly staffed.. inept personnel..dysfunctional
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by WellsFartngo, May. 31, 2012

On May 31, 2012 I attempted to deposit about 75,000 in company checks, I was instructed to get certified funds from a neighboring bank for the issued checks I held. I done so and  upon return to the Wells branch I was further informed that the cashiers check would have a 3 day hold on it. The issuing bank attached a note to the cashiers check envelope with phone number to call for verification.

Wells never called..I asked if the phones were out of service..nervous laughter..no action..blank stares..then the head teller tells me there is a 3 day hold I ask why..she says the check could be bad..WOW..I got a cashiers check at Wells instruction...from a neighboring bank ..they will not call to verify..thats really professional...or is it just plain damn stupid or inept?

Then I attempt to deposit some checks in my personal account and I am told...you are from out of state..Florida..with North Carolina issued checks..in Cheraw South Carolina branch..we cant accept them for depsoit because the signatory party is not here..but yes has endorsed..but we cant accept them.  Again pure bullshit.

I leave...go to another branch in the next town over about 20 miles..go inside..offer ID...debit card swipe..not a question raised..checks deposited..no holds..in fact instant credit to my account.

My partners and I have 11 accounts in Wells with 7 figure money in them, as of June 1, all accounts will be closed and and moved to a competing bank that has never questioned any transaction we ever put before them. Holds on cashiers checks with verification contact numbers that the bank does not even act on...not a chance.

The Cheraw branch is the most inept underqualified employee group I  have ever encountered in 32 years with the bank...but that all ended today.  Poor Poor Poor..

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Cheraw Branch at Cheraw, SC
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Incompetent Personal Banker
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by Asherje, May. 31, 2012

If I could give 0 stars I would!

Horrible service, I love Wells Fargo and have used them for ever, but today had the frustration of the worst service. After calling in and refinancing my car I had to go in to Spring Cypress/290 to complete the paperwork. I end up with Kameron Grace NMLSR ID:856116. He could not answer a single question, everything was "um... I think... Should be... Suppose to be... Maybe" I had to ask him if this was his first auto loan because this is ridiculous. I had to google my questions until he was able to get auto financing on the phone to answer my question. I even asked for a manager 3 times and didn't get one til I refused to sign papers and was at the point of tears I was so mad. She wasnt any help either, seemed annoyed I made her leave her desk. If you need anything from wellsfargo I recommend going to Randalls at least they seem more intelligent.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 290 & Spring Cypress Branch at Cypress, TX
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back office is wells fargos motto
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by danm1, May. 29, 2012

If you want a bank that will start you at point A and route you to point v then to point L and then point z then back to point a instead of taking you to point b you have found your bank. If you are wondering what is happening with a request you have made as a customer the answer is that your request is somewhere in some back office .

Tried to settle second mortgage. Made an offer officer handling acct never forwarded to approval dept went straight to atty after 4 months of sitting on his desk till i escalated nteenth times until almost foreclosed home. accepted 16 on 20k before trying to make it 23k.

Mom in nursing home. Asked Thornwood mgr Raffine Nazzarine  for last 5 years bank records so mom could be approved for medicaid. Went May 18th explained time constraint and need them asap. He made copies ofpower of atty papers.  Called 2x for him last week calls unanswered. Clled 2x today 2nd time rep said guarantee call by end of buisness day. No call back off course. Went to advisor dept had to get his bosses boss to hopefully expadite as he didn't even put me as power of atty on acct based on what supervisor at help desk told me. If you don't escalate be prepared for nothing to be done with any requests you have on your account. Just awful. 263 reviews and an avg rating of 2 with 5 being highest says a lot.....

* this reviewer has be with this bank for >10 years
* this review was made on Wells Fargo Bank, Thornwood Branch at Thornwood, NY
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Poor business practices, money better elsewhere.
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by Wellsfargoisbs, May. 27, 2012

Nothing against the employees they have, all nice people. But wells Fargo is a bank that wont utilize technology to help you save, instead they don't use it so when you make a mistake you pay them your hard earned paycheck because they need it more than you. Chase is amazing and I highly recommend. Anytime I spend a cent I immediately am alerted and when I accidentally overdraft .15 cents, I don't go -35.15 immediately. In fact days go by and I still don't put money in and a week later when I do they still don't overdraft my account and I put a dollar in and everyone is happy.

Simple, well known practices that wells Fargo just does not offer. Sketchy business if you ask me.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Boulder 29th Street Mall at Boulder, CO
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I like Wells Fargo
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by Darkanian, May. 26, 2012

I have been banking with them for a while now, and anytime I have had a problem with my accounts, they gladly sit down with you and help you figure it out. They are accomodating and friendly. I have been pleased with my service with them

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Weirbridge Village Branch at Asheville, NC
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They forgot about me
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by jamesryan531, May. 24, 2012

I went in to the branch at the end of last week seeking mortgage approval and was assured I would receive a call by their "mortgage professional" that day or monday at the latest. It is now the end of the next week. They have held my money and business for too long, my money and business are going to another bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Goldenrod Branch at Winter Park, FL
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Thank god for Kayce
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by DSPettit, May. 24, 2012

This location in general is so so... Most tellers seem to have a crappy attitude, which is probably why they've been hiring so many new ones. The mortgage officer is rude and a waste of time which is too bad because we took our business elsewhere for a home loan, her loss... BUT Kayce is an amazing teller, and the only reason I keep coming back to this location. Probabably the most pleasant and professional person in that building. At least they did something right :)

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Clifton Branch at Clifton, CO
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Thank god for Kayce
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by DSPettit, May. 24, 2012

This location in general is so so... Most tellers seem to have a crappy attitude, which is probably why they've been hiring so many new ones. The mortgage officer is rude and a waste of time which is too bad because we took our business elsewhere for a home loan, her loss... BUT Kayce is an amazing teller, and the only reason I keep coming back to this location. Probabably the most pleasant and professional person in that building. At least they did something right :)

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Clifton Branch at Clifton, CO
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Dazzed and Confussed
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by DAZZED, May. 23, 2012

I was told Wells Fargo was an agressive Bank for small business? I was wrong! I own my home, good credit, strong sales in my one man Business, reviewed my application with supporting documentation...documentation was never sent with applications? Twice declined for credit? I have a 770 credit score? did a wire via the Bank, takes the girl 20 minutes, and she ask " Where is Boston Mass? I said your joking, and she said no? They are robots, not people...
 they will loan me money against my house. I have 4 lenders with a total of 250,000. credit, all in good standings, but Wells Fargo said NO. My money will be going to another Bank. Shame on you wells fargo...

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, East Commercial Boulevard at Fort Lauderdale, FL
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WORST BANK EVER!
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by lindafredwaters, May. 23, 2012

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

* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Pine Island Branch at Saint James City, FL
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Great!
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by Goodnessgrace, May. 21, 2012

Great location. Very pleased with the whole experience. The new branch manager Joel is very pleasant and great to work with. He welcomed me into the store, got me water and made sure I got to the right place. Highly recommended.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Pinnacle Peak Branch at Scottsdale, AZ
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Awesome bank. Top drawer staff.
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by Nobody, May. 17, 2012

Top knotch. I'd bank on this establishment and their fine ass employees (Karli) any day of the week. Plus,  I snag a banana or orange before I exit. Nobody thinks anything of it.  Just a fine bank overall.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Malibu Colony Plaza Branch at Malibu, CA
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Foul up and denial
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by turniptruck, May. 16, 2012

I do a lot of wire transfers to my overseas suppliers.  WF has raised the fee from 20.00 to 45.00 in the past year.  Worst of all 3 out 10 this year have been screwed up- they sent one to the wrong account, and 2 were forgotten and not sent until I returned to check on them.  To top it all off, they tried to BS me and say wire transfers take 7 business days.  I wrote a note to the manager asking for an appointment to talk about the situation and the clerk tossed it in the trash as I left.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Las Vegas Tower Branch at Las Vegas, NV
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Stay Away unless you love being taken advantage of
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by BigWhale, May. 15, 2012

Had a very terrible experience with their loan department.  In particular with their bait and switch tactics.  They over promise and then under deliver.  Timothy Dyson quoted me 1.0% + prime for a HELOC but when I received my paperwork, it was 2.25% + prime.  When I noticed the discrepancy, I called Timothy Dyson and he said he'd look into it saying that isn't correct.  Days went by and I didn't hear from him so I called him again.  Same run around again.  

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Tustin-Collins Branch at Orange, CA
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Do not walk. Run from this place.
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by wesdaymusic, May. 15, 2012

I've never been anywhere where management was more rude than they were at this location.  All the WellsFargo branches I'm aware of in Birmingham, AL have a rotating door of unskilled labor posing as tellers.  Honestly, if you need cash back from a deposit, they have to have it approved by a manager.  It's infuriatingly slow because of this.

I had one employee accuse me of taking a picture of their sign-in sheet when I was using the calculator on my phone.  I was already on the way out, but that drove it home for me.  It's a comedy of idiots in this place.

On top of all of this, I was in the process of improving my credit.  I had everyone paid off or was at least current with my debts, and WellsFargo wouldn't approve a $300 SECURED credit card to help improve my credit rating (which I have since raised to around 650 thanks to the helpful staff at Regions and BBVA Compass who worked with me).  When my grandfather visited after he assumed I must not know how to talk to them, he reported back to me that they were rude to him.

They have insulted me and my family, and as far as I can tell, they have no redeeming value.

Just walk into a BBVA Compass and tell me the people aren't friendlier.  I dare you.  The same holds true with Regions.

This place is seriously the worst bank I've ever had the displeasure of dealing with.  If you want to learn that lesson for yourself, feel free to, but I'm warning you now -- it would be a mistake.



* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Oak Mountain Branch at Pelham, AL
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Mr. Robert Canine
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by robshire, May. 14, 2012

No problems with banking with Wells Fargo.  They handle my accounts with no problems at all.  CD,s to low of course.  I buy my stocks through them. Robert Canine

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 9th Street And Greenway Branch at Phoenix, AZ
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Run around
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by jaw1181, May. 11, 2012

Started with Wells Fargo (as per my fathers request) in April 2012. After three weeks time I have had nothing but mixed messages followed by broken promises in regars to callbacks as well as desk clerks telling me that the supervisor was out to lunch and unable to be contacted,(it was 4pm on a friday). I will soon be closing my account with them and advising my father to due the same. I recommend anybody thinking about opening an account with them to SERIOUSLY look elsewhere.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Niceville Branch at Niceville, FL
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Wells Fargo: Excellent customer service!! (Great Manager)
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by kristin74, May. 04, 2012

My name is Kristin, and i have been with Wells Fargo now for several years. They are very friendly and go above and beyond to provide outstanding customer service! The Manager Jim is very helpful, as well as informative and friendly. The whole staff provides excellent customer service and Renee is awsome! She is very helpful and any questions you may have are answered and the wait time is speedy too. I highly recommend this branch to anyone and am very glad to be with them as a customer.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Coal Creek Parkway Branch at Renton, WA
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Wells Fargo scamming people who are non customers
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by DontCallMeAgain, May. 02, 2012

Got a call from 407-681-2336 - not recognize the number so I returned the phone call and the person identified herself as Juanita working in Casselberry FL office. She would not tell me why she called and expected me to give her a lot of personal information which I did not. I told her I have never banked or done any business with Wells Fargo and will never since their reputation is very low. Credit Unions are the way to go and also be debt free. This is a scam from Wells Fargo to try getting personal information God only knows for what when I have never done business with them. BEWARE!!!

* this review was made on Wells Fargo Bank, Casselberry Branch at Casselberry, FL
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Ms...
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by Pam48horse, May. 01, 2012

I find the bank manager to be pleasant, helpful, and always warm in her greetings.  Have opened several accounts with this branch, and never had a problem.  In fact, the Branch Manager was the first person we met when we moved to the area, and transferred funds to her branch...She made us feel like family!  

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Apopka Branch at Apopka, FL
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