Wells Fargo Bank, Review

Bank employees opening an account WITHOUT my authorization
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by Integrity, Jun. 21, 2012

Today, 6/21/12, Thursday, I walked into the Doylestown Cross Keys branch in PA to pick up Euros for my trip.  I was appalled when the receptionist told me I had supposedly opened a "new" account with a Kristen whom I ordered the Euros the week before.

Greg the receptionist brought Kristen over who then lied that I had agreed to opening another account.  I was appalled at the gall!  Neither apologized as I told them to NEVER touch my money without written authorization!

Corrupt!   They were arrogant and patronizing!

Buyer beware!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Cross Keys Branch at Doylestown, PA
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Pathetic!
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by coats, Jun. 20, 2012

The Lovejoy Wells Fargo is Pathetic!  The ATM is suppose to take a cash deposit.  However, everytime I go to make a cash deposit weekly it always flashes "cannot take cash deposit at this time."  And the line at the ATM....that's a story for another day.  I have even seen a employee (spanish) talking with another spanish person from another banking lane after the bank has closed.  This has happened while I sit in the ATM line.  One things for sure, if it were not for the fact I would have to go to all kind of trouble to change banks due to bank drafts, direct check deposits, I would change banks!  I am absolutely fed up with this branch!  It is very poorly run.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Lovejoy Branch at Hampton, GA
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Pathetic..!!!
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by JoeB280, Jun. 19, 2012

I opened a simple savings account last year for the sole purpose of deposits for my daughter when she graduates high school. I was told at the time of opening the account there would be ZERO fees associated with this type of account. Well 6 months after the account is opened apparently I started getting charged $20 per month service charges...$20..!!!!!! No bank on the planet charges that for money to just sit there. Needless to say I will NEVER do business with this pathetic joke of a bank again.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Statesville Main Branch at Statesville, NC
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North Boulder Wells Fargo
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by happyhere, Jun. 18, 2012

The staff at North Boulder Wells Fargo are incredible! I love going there. They treat me like family, learn my name, greet me like gorgeous caring people and always help me with whatever i'm needing, if thinks aren't possible they always make sure i still leave feeling satisfied. I am blown away by the staff at this branch in particular. I now avoid the other brances and always drive to North Boulder because of the team and service i have consistently found there the past six years.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, North Boulder Branch at Boulder, CO
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NEVER AGAIN!
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by Deenyb, Jun. 13, 2012

NEVER AGAIN! I was with Wells Fargo 15 years ago, moved so we changed banks. I decided to open a small balance account for online purchases. I looked at why my main acct was -2.00, and they had taken 8.00 out for a monthly service charge. Ive been told i was notified, but I never saw this information come through my mail. i went in to close my acct today and was met by a horrible personal banker. She was RUDE and nosy (actually they all are there). She lied directly to my face, and then accussed me of being 15 YEARS deliquent on a 5500.00 acct through them. I called and straightened it out and it was not true. But I got scolded for that and for not being responsible with my credit.. FU lady. NEVER EVER AGAIN!'

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Monticello Branch at Monticello, MN
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HORRIBLE CUSTOMER SERVICE
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by Somad123, Jun. 12, 2012

CRISELDA IS THE BIGGEST BITCH YOU EVER MET AND I WENT IN THE DIMOND BRANCH FOR A TRANSACTION,SHE RUDE AND UNKIND.SHE TRY TO TO LOOK AT MY PIN NUMBER. PLUS THE MANNAGER IS A BITCH TOO, I TRY TO MAKE A COMPLAIN AND SHE WONT DO NOTHING ABOUT IT. DONT BANK WITH THEM, GO ELSEWHERE.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Dimond Branch at Anchorage, AK
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LOVE Wells Fargo
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by kuriouskris, Jun. 12, 2012

I started banking with Wells awhile back.  I have been working the Crystal L that works at my branch.  She is very knowledgable and always offering help!  She remembers my name each time.  It's nice not to feel like a number.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mebane Branch at Mebane, NC
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disappointedcustomer
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by dissapointedcustomer, Jun. 10, 2012

After being a customer for over 13 years, when they were Fist Union, then Wachovia and now WORST Fargo, Im done with them. Out of nowhere they decided to start charging $5 A MONTH for having an account with them!!! which is A LOT considering they would give u nothing for ur saving account interests, a couple pennies from time to time if so, yet they r more than willing to "steal" $5 every month from u!!. I would never reccomend this wells fargo to anyone anymore!!, I am closing all my accounts with them ASAP!!!, I just found out today about the $5 steal!! and it made me sick. Don't even consider opening an account with them unless u like to give ur money away for no reason!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Conshohocken Branch at Conshohocken, PA
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absolutely horrible customer service
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by nowells, Jun. 08, 2012

I waited in line on a Friday with 2 tellers for over 15 minutes. A floor manager and regular manager were just standing there looking at everyone else not doing anything. Then by the time i got to the window they couldn't assist me and i hadto stand off to the side, and overheard the floor manager making a comment about me. Everytime i go to this branch they are slow and rude. Go to the park road branch if you bank with Wells Fargo.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, South Boulevard Branch at Charlotte, NC
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THE BANK AGENT LIED TO ME!!!
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by Lyco, Jun. 08, 2012

After being pressured into opening an account with Wells Fargo by my mother for months, I finally caved in. When we got there the wait wasn't that long b/c they were so excited that I was opening an account with them. When I spoke to the agent that was representing the Winder, GA branch, he seemed like the nicest guy you could meet. When I voiced my concerns about service fees, since I was cheated by the last bank I was with, he assured me that Wells Fargo does not charge monthly fees checkings or savings. The excepting being that I will be charged $10 a month if I don't use my card 10 times a month. I had my doubts, but with my mom breathing down my neck I had to say yes. I just looked over my account via online and noticed something was not right with the amount in my savings. When I checked my statements it showed that $5 was withdrawn as a monthly service fee. I know it's just $5, but I am unemployed and broke. I opened the account to save the money I received from doing odd jobs. I don't even use it unless it's an emergency. So now if I use my money I well be charged. If I don't use it, I'll still be charged.
The agent swore to me that there were no fees. I am upset. I feel like a fool believing him.  I am planning on withdrawing what's left of my money and closing the account. I swear that I will never use Wells Fargo's services again if their agents are going to lie to my face like that. Bankers are suppose to me someone who you can trust with your money. Now I think I'll just hold on to my money on my own until I can find a bank that I can trust.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Winder Branch at Winder, GA
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worse bank I have ever been
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by jaxx604, Jun. 07, 2012

I wanted to buy some euros before my trip and was asked to wait for an banker who I waited 30mins for just to find out the bank doesn't carry euros! Come on its a bank..its fine if they carry it but why ask me to wait? Even while I was waiting they allowed someone to cut infront me! I asked why did she let the other person to go infront of me her reply was "because he was wiring money" I guess unless ur wiring money maybe its a good idea to bring ur laptop and watch a movie while u wait

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Buckhead-Piedmont Branch at Atlanta, GA
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Poor Service
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by pdiddly, Jun. 05, 2012

Opening an account here took forever, I was sitting there wondering what was taking so long...the guy opening my account was looking for the manager so she could greet me and gave me a free plastic cup. WOW! That took about 15 minutes. Everything about this place is SLOW and I often have to request things two or three times LIKE ORDERING MY CHECKS! I see a lot of employees who are trying to look important milling around but hardly ever more than two or three clerks at the windows.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Pinnacle Peak Branch at Scottsdale, AZ
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Poor Customer Service
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by bmystery, Jun. 03, 2012

I went in with my husband to open a joint checking account earlier this spring. The banker seemed more concerned with getting me to open a checking and savings account before the cutoff when rates would change (I had accounts through another bank that I was perfectly happy with, so I was on the fence). He ended up talking me into getting these accounts, but at no point during this interaction do I recall being told that I needed to have a minimum of $75 transferred from another account into my savings account to avoid a $10 monthly service fee. So, when I read my statement this month and saw the service fee, I was concerned and contacted customer service. I explained to them my frustration and what happened with the banker and their response (three different people addressed this case via e-mail, by the way) was to credit only 1/2 of the fee. I responded by asking what was necessary to reverse the entire fee, as I followed their instructions to set up the automatic transfer, and they refused my request without an explanation as to why. I will be visiting this location when we return from vacation. This is NOT the first issue I've had with this bank since I opened these accounts. I had ZERO issues with Bank Iowa, who I banked with for 10 years, and they had (and still have) great customer service! Wells Fargo would do well to spend more time training service reps to take better care of their customers if they expect to keep them.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, West Des Moines Branch at West Des Moines, IA
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ALWAYS COUNT YOUR MONEY!!
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by RippedOffCustomer, Jun. 02, 2012

BEWARE WHEN USING DRIVE THRU TELLERS. I went and cashed a check for $500. I drove away and used $50 for gas and another $50 for groceries. When I returned home I only had $300 left in my envelope meaning I must have only had $400 to begin with. Carefully only taking two fifty bills out of the envelope and it staying in my car the whole time. There is no way I lost any money. I was stiffed $100. I went to the bank the following day (they had closed when I realized the short count) and the teller I went through said he counted his till and did not have access money meaning he didn't see an error. I was told that I couldn't do anything else because too much time had passed before I complained. LESSON OF STORY, ALWAYS COUNT YOUR MONEY BEFORE PULLING AWAY FROM THESE TELLERS!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Wilmington-Myrtle Grove Branch at Wilmington, NC
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DOLORES GONZALEZ
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by DOLORES, Jun. 02, 2012

I WAS AT THE BRANCH TO TAKE MONEY THROUGH THE ATM WITH MY DIRECT EXPRESS CARD , I ALSO TAKE AN ELDERLY COUPLE EVERY MONTH THAT HAVE AN ACCOUNT WITH WELLS FARGO, THE COMERICA CARD THAT THE GOVERMENT USES FOR THEIR SSA DEPOSITS, I DID 3 TRANSACTIONS WITH 3 DIFFERENT DIRECT EXPRESS CARD AND THE LAS T TRANSACTION IT WAS MINE AND $520.00 NEVER CAME THE SLOT, NONE SEEM TO GIVE AN ASNWER AND WERE TELLING EVEN TO CALL POLICE NONE ONE SEEMS TO CARE AND IM STILL OUT OF THE 520.00 DOLLARS. PLEASE DO SOMETHING OR THIS GOING TO CORPORATE.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hialeah Branch at Hialeah, FL
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Billy Fuller
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by mrrkd, Jun. 01, 2012

So apparently they just got a new branch manager by the name of Billy Fuller. I've been coming to this branch for years as a business client with large monthly deposits. Never had I met anyone as rude and unpleasant as Mr. Fuller.  He never looks you in the eye when he talks to you. His shirts and pants are too small on him. In addition, if you are a young male, Mr. Fuller will check you out from head to toe, as he a very obvious an 'out of the box' homosexual. I have no problems with anyone's sexual preference, but come'on you're branch manager, act like one! There is absolutely no curtesy to clients in this branch, stay away! This branch is strongly making me switch to another bank. STAY AWAY!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Brookhaven Branch at Atlanta, GA
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no customer service skills.
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by working, Jun. 01, 2012

If you have a problem- they dont care- they are rude. inefficent and unprofessional. They dont answer calls. They dont return e mail.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Gainesville Branch at Gainesville, VA
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Incredibly slow
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by L1mmurPhy, Jun. 01, 2012

They are incredibly slow and you will wait in line for at least ten minutes. Do not recommend this branch. Tellers will sit eating lunchin front of you when the line is out the door. In addition the tellers are not polite.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Briarcliff Manor Branch at Briarcliff Manor, NY
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Do Not Trust-STAY AWAY
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by Daveinanc, May. 31, 2012

STAY AWAY!!  They will literally rip you off, something I never imagined  a bank would do to me.  I deposited a series of checks through the pneumatic tube and received a confirmation of the deposit from the teller.  imagine my surprise a week later when I was told that $145 of my wife's hard earned money 'wasn't received'.  Whaaaaaat??  Yes folks, even if ou get a confirmation from a human being that they received the deposit inside the bank, nobody is counting/reconciling things on the other end.  so what is it a bank does for you exactly?  Great question, best I can tell is ' not much'. Even  worse, the manager was a non esponsive, non caring corporate automaton.  I'm 49 and never had a problem like this.  Long story short, I'll never bank at Wells Fargo again after this, and due to the banks refusal to take responsibility for losing my money, I'll be spreading that word for the rest of my life.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Huffman Branch at Anchorage, AK
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Terrible Customer Service
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by Customer4over10years, May. 31, 2012

I stood in line for over 15 minutes, and when I got o the teller, she disclosed that their system was down. I asked why we weren't told that in the line, to avoid running out of time to go to another branch beofre closing time? She responded, "You were." I wasn't going to argue with her, as she obviously was not in the line, and had no idea whether I had been notified or not. I asked for Customer service and a young man came up and said, "Our system has been down for like 30 minutes, I am pretty sure someone told you." I was furious, at the flat out disrespect. Essentially they both called me a liar, I would not have stood in line for 15 minutes with that information. Furthermore there were others in the line with the same complaint of waiting an obsurdly long time and then upon getting to the teller being told that the system was down. There was no "Sorry for any inconvenience," and the branch manager was occupied so I could not make the complaint with him as I had to try and find another branch in the 10 minutes I was left with. I tried calling the branch number provided and no answer after 4 tries and persistent ringing.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, El Paso Woodrow Bean Branch at El Paso, TX
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