Wells Fargo Bank, Review

Mortgage Loan ripoff
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by pmtirado5, Mar. 12, 2014

My extra payments were misapplied on someone elses account and also not on the day I walked into the bank.  So I started bringing cash in so they would not make a mistake.  Now it has happended again.  In addition I went into the bank yesterday to finally pay off the home loan & no one could help me apply my money to payoff the loan.  Now I am told it could take 4 days??? Why...so they can make more money on the interest!!...We will never use Wells Fargo for anything. We paid off our 140K HELOC & now I am unable to pay off our house.  This company provides poor service and the staff have zero customer services skills.  Yesterday I spent an hour in the El Dorado, 1199 Montgomery Blvd NE, Albuqerque, NM  87111, without a resolution to my problem.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Lomas Branch at Albuquerque, NM
5 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Great Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by cjhoffman, Mar. 09, 2014

I went to a Wells Fargo Bank, French Creek Branch, at Phoenixville, PA. This is girl who is so tiny and cute and has a smile on her face every week I come in. She truly is so friendly, kind and also very helpful with what she can do. Her name is Leah DeLara

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Gallup Branch at Gallup, NM
3 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Bank Draft
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by MattPedersen, Mar. 05, 2014

This location handles bank drafts for Canadian banks and their employees couldn't be bothered to show concern for a missing bank draft. All they'll do is forward you to 213 614 3201. If your money means anything to you, you'll use a different bank, but most certainly a different location.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Van Wert Branch at Van Wert, OH
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

1 comment. Add a comment

Laziness personified
Overall Rating
Waiting Time
Other Services
by Rahil, Feb. 28, 2014

For a domestic Wire transfer they say the cut-off time is 2 PM.  But they also said you have to come in at least 30 mins before the cut off time - Reason: We need 30 mins to "process" the wire.  We then went to the Rivermark branch 10 minutes before 2 PM and they processed our wire transfer without any problem to be posted the same day.  You be the judge

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mccarthy Ranch Branch at Milpitas, CA
7 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

terrible
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by EricWilliams, Feb. 26, 2014

I have banked with every Wells Fargo in Wasilla but every time I have experienced rude tellers with a management team that lacks customer service. While on a recent visit I explained my issue with a member of a management team and Jennifer laughed at the customer service I received and then informed me if I didn't like it I could take all my money and go to another bank. If you want good customer service where people treat you like you mater bank in Wells Fargo at Wall Mart.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Cottonwood Creek Branch at Wasilla, AK
7 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Customer service is great!
Overall Rating
Office Environment & Staff
Waiting Time
by cboya, Feb. 26, 2014

Joyce Huang is so helpful.  After multiple frustrating calls to Wells Fargo 800 number, I stopped into the branch location in Clarendon, and Joyce fixed all of my issues fast and easily.  I highly recommend going to this branch!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Clarendon Branch at Arlington, VA
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

great service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Mauricio100, Feb. 26, 2014

The staff was extremely friendly and helpful. Keyla was the teller that attended us and made our experience great. We had a complication with a phone teller and had to fix it in the branch. We are thankful for the flexibility this branch provided.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Florida International University Bra at Miami, FL
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

wells fargo branch in roseville ca
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by goforit, Feb. 26, 2014

I have to first say that most of the tellers and bankers are very nice and super helpful. I have been going to this location a long time and they had recently got a new manager who is absolutely rude to me. I had got a fee on my checking account and asked the teller what I should do, he knew me pretty well since I had been going to this location a long time he said he wasn't sure but I could sit with a banker. Even before I was able to sit with a banker the manger jolted to shake my hand and ask what was wrong, which nothing was wrong the teller was doing his job and was very helpful I started to tell him about this random fee that I had got and he said they couldn't do anything and the teller shouldnt have told me to sit with a banker and that he was sorry, that came off pretty rude in my eyes because I still needed to sit with a banker to discuss other things and he said they were busy and I should just come back another time. I have been going to the location a long time  and to be told basically that I wasn't welcome and to just come back was ridiculous because I was willing to wait. I just haven't been receiving the best customer service experience lately because of this new manager.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Roseville Square Branch at Roseville, CA
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

DON'T MAKE APPLICATIONS FOR WELLS FARGO CREDIT CARD
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by NOFOOLING, Feb. 19, 2014

IF YOU ARE A NON-US CITIZEN DO NOT APPLY FOR A WELLS FARGO CREDIT CARD FROM THIS BRANCH. THEY REJECTED MINE ON THE GROUNDS THAT I WAS NOT A US CITIZEN EVEN WHEN THEY SENT ME AN INVITATION TO APPLY FOR A CREDIT CARD. PLUS I HAD A GOOD CREDIT SCORE (700+) AND OTHER CREDIT LINES TOO. DON'T BE DECEIVED IF THEY TELL YOU YOU HAVE BEEN PRE-APPROVED FOR A CREDIT CARD. MORE OFTEN IT IS ONLY AN "INVITATION" AND NOT A "PRE-APPROVAL". THE EMPLOYEES DO NOT KNOW THE DISTINCTION BETWEEN THE TWO AND USE IT INTERCHANGEABLY. THEY WILL ENCOURAGE YOU TO APPLY KNOWING VERY WELL THAT YOU ARE NOT A US-CITIZEN AND LATER WHEN YOU GET REJECTED THEY WILL TELL YOU THAT WELLS FARGO NEVER ISSUES CREDIT CARD TO NON-CITIZENS. THAT IS A BLATANT LIE!!!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Athens/College Ave Branch at Athens, GA
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Almost put me out of business
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by chefwes19, Feb. 17, 2014

Avoid coming here at all costs. They have lied to me every time I have gone in. My credit card processor was supposed to be 1.9% interest, it was over 9% per transaction.  My credit card for purchases was supposed to be 7%, it was 26%. I was supposed to have a ten year term for my loans, they gave me a 5 year. The service manager here is always rude. They were costing my business over $2K a month.  STAY AWAY

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Asheville East at Asheville, NC
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

AVOID!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by TonyC, Feb. 12, 2014

Do NOT go to this branch at all costs, the customer service is completely horrid. They don't want to deal with customers, the branch manager DAN I believe will just direct you to another branch because he "Cant process the request". Which was false after verifying with Wells Fargo.  SO there you go. Avoid the laughable employees here at all costs and take your money to a credit union. I sure will be.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, La Cueva Branch at Albuquerque, NM
10 of 14 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Horrible Experiance
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Steve21, Feb. 12, 2014

11234 York Rd
Cockeysville, MD
(410) 527-3910
The above is the location of my complaint. Susan is the customer service manager.
This complaint regards 2 occurrences regarding Susan the service manager for this Wells Fargo location. I have recently switched financial firms and the last 3-4 months I have not obtained income. I obtained a paper check as my first check and went to the bank to cash it/deposit on 02/07/2013 so I could get caught up on bills etc. Due to the size of the check I was told I couldn't access all of the money by 02/19/2013. I was told this was due to my "banking history" and "low income/bad reputation.I was also told my average deposit per year is 500 dollars. That is not true at all. Maybe for the last 3 months. If you look at my 2 year history for 2012-2013 my average deposit is 8-16k . I make over 100k a year and being told I lack financial stability is absurd. I was also told that the only way they could override this is if they "know me very well" according to Susan. I look younger than my peers and feel I have been discriminated. Not having much income for 3-4 months and to top it off a Bank withholding MY money for another 14 days is insane. I have never seen anything like this and according to my peers they have never experienced this either. I will be switching banks and will no longer recommend Wells Fargo to my clients and friends. Stay away from this local branch because you will only deal with poor service and disgruntled underpaid workers.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Hunt Valley Branch at Cockeysville, MD
7 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Customer Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by bigbankspoorservice, Feb. 07, 2014

What should have been a very simple phone conversation with my local Indian Hills branch turned out to be a business nightmare. When the banker couldn't answer my question, I asked to be transferred to someone who could help me and I was transferred to a calling center out-of-state. The person at the calling center redirected me to the Indian Hills branch to another banker and I had to explain my situation a third time only to find out that the person I needed to speak with was out of the office until Tuesday. The staff at the Indian Hills branch lack decision making skills and banking experience which is why I have chosen to move my money to a bank with employees that I can trust and rely on when I need them. I stuck with them through the Southtrust-to-Wachovia merge and through the Wachovia-to-Wells Fargo merge. Through each merge, this branch has lost a degree of customer service and appreciation.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Indian Hills Branch at Tuscaloosa, AL
8 of 12 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

ANGRY
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by HairPulling, Feb. 04, 2014

I have come into the branch office twice to have my safe deposit closed.  Clerks were friendly and apparently helpful but I am told I must write a letter to have the account closed or go to the office (which is another trip across town).  On another occasion another clerk enrolled me in an equity program without my knowledge.  This is most inconvenient and inefficient --  almost enough to stop doing business with Wells Fargo.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Emory Branch at Atlanta, GA
7 of 8 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

They take very good care of me and my banking needs.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by LovemyBankinbozeman, Feb. 02, 2014

The drive through crew are always courteous and kind. They always seem to be working very hard and quickly. They know my name and often have me pulled up before we actually say good morning! They take very good care of me and my banking needs. They encourage me to talk with the bankers when it is necessary for me to do so. *such as saving me $ with monthly fees etc... I love the ATM services as well as the smart phone app, customer service  at 1-800 when I need it and the mobile deposit.  I've been very happy with Wells Fargo in Bozeman, Montana and elsewhere when I travel.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Bozeman Branch at Bozeman, MT
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Worst Branch I Have Ever Been To
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Vgarcia, Jan. 24, 2014

I live in the downtown area and bank with Wells Fargo. I have never before experienced such dissatisfaction with customer service. I have been to this branch several times and always through the drive up. Every single time, the employees have never failed to deliver excessive wait times. I have had to wait 15 plus minutes every single time with only a single vehicle in front or even while sitting at the screen waiting for someone to even indicate that they have seen me. From now on I will drive across town to another branch to receive service. No, you will not see me next week.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lomas Branch at Albuquerque, NM
5 of 10 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Wells Fargo Knollwood employees have been very helpful for our family
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by janieu123, Jan. 23, 2014

We have had mortgages through Wells Fargo for years and they have wonderful customer service.  If I've ever needed anything, I go in and they fix it.  I worked with Jasmine a couple weeks ago and she changed our account so we would no longer be getting fees.  We had an employee tell us about the Harp Mortgage Loans, we were able to refinance at a great rate and very quickly!

Thanks for being a great bank for our whole family.  We have been with other banks and have been extremely satisfied with both the Knollwood and the Hopkins location.  

Maybe some of the reviewers are the problem and not the bank!

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Knollwood Branch at Minneapolis, MN
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Wells Fargo Conestoga mall Grand Island location:
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by pissedoff2, Jan. 22, 2014

I walked in there to cash a check I did not have a account basically was attacked by people trying to open a new account start new loans they wouldn't take no for an answer so finally I agree to listen and give them my name and information tential a changing over to a business loan from one bank to possibly Wells Fargo didn't hear nothing back from him also can I get the debit card in the mail and a letter stating that I had a new account with checking and savings which I did not authorize or approve of that place is a joke the people there are rude obnoxious and unprofessional the whole staff to be fired and real stablished that is the worst excuse for Wells Fargo Bank of ever seen especially the gal sitting by the door and claims to be a loan officer

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, The Conestoga Mall Branch at Grand Island, NE
6 of 7 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Wells Fargo Conestoga mall Grand Island location:
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by pissedoff2, Jan. 22, 2014

I walked in there to cash a check I did not have a account basically was attacked by people trying to open a new account start new loans they wouldn't take no for an answer so finally I agree to listen and give them my name and information tential a changing over to a business loan from one bank to possibly Wells Fargo didn't hear nothing back from him also can I get the debit card in the mail and a letter stating that I had a new account with checking and savings which I did not authorize or approve of that place is a joke the people there are rude obnoxious and unprofessional the whole staff to be fired and real stablished that is the worst excuse for Wells Fargo Bank of ever seen especially the gal sitting by the door and claims to be a loan officer

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, The Conestoga Mall Branch at Grand Island, NE
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment

Wells Fargo Conestoga mall Grand Island location:
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by pissedoff2, Jan. 22, 2014

I walked in there to cash a check I did not have a account basically was attacked by people trying to open a new account start new loans they wouldn't take no for an answer so finally I agree to listen and give them my name and information tential a changing over to a business loan from one bank to possibly Wells Fargo didn't hear nothing back from him also can I get the debit card in the mail and a letter stating that I had a new account with checking and savings which I did not authorize or approve of that place is a joke the people there are rude obnoxious and unprofessional the whole staff to be fired and real stablished that is the worst excuse for Wells Fargo Bank of ever seen especially the gal sitting by the door and claims to be a loan officer

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, The Conestoga Mall Branch at Grand Island, NE
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No   Report Abuse

0 comment. Add a comment