Wells Fargo Bank, Hunt Valley Branch

Name:Wells Fargo Bank, Hunt Valley Branch
Full Service Brick and Mortar Office
Review:839 client reviews
Location:11234 York Road
Cockeysville, MD 21030

Baltimore County
View Other Branches
 
Phone:410-527-3910
Office Hours:Mon-Fri 09:00 AM-06:00 PM
Sat 09:00 AM-12:00 PM
Sun closed
FDIC Cert:#3511
Established:1975-09-10


The Bank

Name:Wells Fargo Bank
Concentration:All Other Specialization > 1 Billion
Established:1870-01-01
FDIC Insurance:1934-01-01
Holden By:Wells Fargo & Company
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:5965, view all, view on map
Website:http://www.wellsfargo.com
Total Assets:$1,716,532,000,000
Total Deposits:$1,357,716,000,000
Total Equity Capital:$163,876,000,000
Total Domestic Office Deposits:$1,300,220,000,000
Net Income:$4,743,000,000
Quarterly Net Income:$4,743,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:12%
Quarterly Return on Equity:12%
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Client Review

839 client reviews of Wells Fargo Bank scored 2 out of 5.

Charlita Brooke, awful customer service manager!!
Overall Rating
Office Environment & Staff
Waiting Time
Other Services
by dami2, Apr. 28, 2018

Although I've been Wells Fargo's customer for over 9 years but I closed my account after I moved to Hunt Valley area.  This Wells Fargo's branch has a nasty and absolutely unprofessional attitude and  customer service.  Looks like Charlita Brooks is a part time employee; however, I have been dealing with her a few times and gave up Wells Fargo bank altogether!! She has been ling to me about bank rules regarding cashier's check and did not let me to withdraw from my own account while I was able to do the same request at the Wells Fargo York Rd and Timonium right after I left Hunt Valley branch. Charlita Brooke is one unprofessional bank employee and it is huge shame on Wells Fargo management as how come and based on what qualifications they have hired this nasty women!?  

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hunt Valley Branch at Cockeysville, MD
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Horrible Experiance
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Steve21, Feb. 12, 2014

11234 York Rd
Cockeysville, MD
(410) 527-3910
The above is the location of my complaint. Susan is the customer service manager.
This complaint regards 2 occurrences regarding Susan the service manager for this Wells Fargo location. I have recently switched financial firms and the last 3-4 months I have not obtained income. I obtained a paper check as my first check and went to the bank to cash it/deposit on 02/07/2013 so I could get caught up on bills etc. Due to the size of the check I was told I couldn't access all of the money by 02/19/2013. I was told this was due to my "banking history" and "low income/bad reputation.I was also told my average deposit per year is 500 dollars. That is not true at all. Maybe for the last 3 months. If you look at my 2 year history for 2012-2013 my average deposit is 8-16k . I make over 100k a year and being told I lack financial stability is absurd. I was also told that the only way they could override this is if they "know me very well" according to Susan. I look younger than my peers and feel I have been discriminated. Not having much income for 3-4 months and to top it off a Bank withholding MY money for another 14 days is insane. I have never seen anything like this and according to my peers they have never experienced this either. I will be switching banks and will no longer recommend Wells Fargo to my clients and friends. Stay away from this local branch because you will only deal with poor service and disgruntled underpaid workers.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Hunt Valley Branch at Cockeysville, MD
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