Wells Fargo Bank, Review

Not haapy
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by sadest, Nov. 05, 2011

We wonder y banks r the way they r ,if ur looking for fair, just , good service then u will avoid this branch.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Smoky Hill Branch at Aurora, CO
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Gone downhill
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by DoctorCatherine, Nov. 04, 2011

Since Wells Fargo took over Wachovia, everything has gone downhill.  My biggest complaint:  The drive-through window.  I've banked here for 23 years - it would take 2-3 minutes on average to get through.  Now, 7-10 minutes because they have only one, inexperienced teller working the window instead of the 2-3 experienced tellers who were working there.  There is no excuse for this.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Mount Pleasant Main at Mount Pleasant, SC
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Wells Fargo F*****G Sucks
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by whatever, Nov. 01, 2011

Its always an issue and when there is no communication within the departments. I hate that they are holding my veterans benefits and that I have to go in this office and close out an account I have had for over fifteen years. ( since its watch over ya money days...get Wachovia...lol) you guys suck

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Wrightsboro Road Branch at Augusta, GA
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annanymous
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by abcdefgh, Oct. 29, 2011

Glenview Branch personal Banker Graceilia Guzman is very very rude and Nasty.
always long wait time . Poor service. Branch Manager is nowhere to be found.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Glenview Branch at Glenview, IL
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customer service/transition
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by ladyleo, Oct. 27, 2011

the customer service at WF has been horrible through the Wachovia transition. i've had to deal with frozen accounts, long wait times on the phone, being transferred from one dept. to another, less than knowledgeable employees, etc!. totally unacceptable! i never rec'd substandard service at Wachovia. they went above and beyond at all times. I'm truly disappointed and will be closing my accts immediately! ZERO STARS in all categories!

* this review was made on Wells Fargo Bank, Falls Village Branch at Raleigh, NC
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Still Nothing
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by Stinger90, Oct. 22, 2011

Talked with Brain Holt (branch manager) at the Penrose location about the teller shorting me. He was understanding and said that he would get back with me in a couple of days no matter what. I still waiting.........

I am very disappointed with Wells Fargo and will be looking for another bank to bank with. That's what you get nowadays I guess. My family has been banking with them since the 70's and well before that. IMO, both branches have gone down hill.

* this reviewer has be with this bank for >10 years
* this review was made on Wells Fargo Bank, Penrose Branch at Reidsville, NC
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Wells Fargo Branch
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by DenisD206, Oct. 19, 2011

Wells Fargo as whole is terrible. They screw up account balances, they charge all kinds of mystery rates, they never return phone calls, and they just do not value the customer or the customers money. I am through with Wells Fargo.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Henderson Road Branch at King Of Prussia, PA
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Awful
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by RoryChadwick, Oct. 15, 2011

I started with Wachovia in Hoboken, NJ. After 4 months of banking wachovia introduced me to someone the bank works with so I could set up credit card processing for my store.  The lady told me how I was covered in case of this or that and if there was ever any problem, as long as proper steps were covered I should not worry about fraud.  Well 5 months later i had a charge from a customer out of country.  Protocol was to call it in and get 2 verifications.  Both the CC processor and the card holders bank both gave approval for charge.  2 weeks later it was made aware to me the card was stolen and I have to give back 1890.00 USD.  After telling the CC porcessor that I was told I am covered they went on to say I was misinformed.  I refused to pay them back and reached out the rep that signed me up.  She never got back to me and 2 weeks later she was fired for lying to not only me but dozens of others.  Never in this whole period did Wachovia try to help me.  They ignored me, everyone even the branch people that introduced me to her.  Then one day the branh manager Xenia in Hoboken yelled at me because I went to her superior after i went to her  and this is after she refused to help me and gave me the run around.  Long story short is was put  on what is called TMF (terminated Merchant File)  I could not accept credit cards ever again.  I later found someone to take me on after they learned of the situation but the people at Elavon and Wachovia were down right crooks in every respect.  I am closing my account this week and have hired an attorney to take this matter to court to get my name cleared and so forth and get off this list.  The Hoboken branch is truthfully dreadful.  There is great tellers and 2 of the bankers their are really nice and helpful but the lady Xenia that runs it is a complete moron.  In fact she runs a bank yet never worked in a bank prior to Wachovia now Wells Fargo, her last job was selling jeans in a retail store.  How on earth did she get to run a bank?  If you bank here, leave.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Hoboken Branch at Hoboken, NJ
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Incompetent.
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by Jpatrick7, Oct. 15, 2011

I had a Wachovia account before they were bought out by Wells Fargo. Recently I had my wallet stolen and asked one of their bankers if they would help me set up a new account and cancel out my debit card. This process took hours, in which she set the card to a wrong address, linked it to my old account on accident, and also kept pushing me to try a different account then the one I wanted. 30 days later I look at my account and there is a massive charge linked to my old account number, after inquiry I found out that when she "closed out" my account she didn't let the pending transactions finish and so it over drew me, they then charged my account $122 to pay it off, which is significantly more then the overage. When it was Wachovia they we're a great bank, now that they're Wells Fargo they are absolutely terrible. I have had issue's since day 1. Between them not letting me cash my paychecks that I have been bringing to that branch for 3 years, to making it frustrating and impossible to simply cancel anything.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Bee Ridge And Cattlemen Brnch at Sarasota, FL
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They shorted me :>/
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by Stinger90, Oct. 14, 2011

Went to the drive though at the Penrose branch to cash a check for my payroll. When I got home to divide it all up for my employees, I notice that they shorted me twenty dollars.So, I went back to settle this matter and had to wait way too long a time with no results. And, they made me feel like I was out to steal twenty dollars from them. I have been banking with them longer than I can remember and this is what I get.

Either the teller (young man) put it in his pocket or he just didn't put the right amount in my envelop that matched the check amount. Still, they shorted me either way. Thanks Wells Fargo!

Will be withdrawing my account from you people come Monday. People beware.....count your money before you leave that place.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Penrose Branch at Reidsville, NC
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Salesman called home, got sensitive ID from my wife
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by angryaboutthis, Oct. 06, 2011

Deposited a cashier's check in the drive through (several thousand dollars). Teller had to pass me through to a salesman, who, over the loudspeaker, tried to push this money into "Inwestments' (spelling intentional). I said no thanks. I told him, over the loud speaker, with cars behind me, that I was in a hurry, and if he had some information on these inwestments, he should mail it to my home--I'd look it over and get back if interested.

Got home 10 minutes later, only to hear from my wife he was just on the phone with her, inquiring as to her social security number, Ga driver license number and date of birth. "I'm sitting here with your husband" he said over the phone "discussing inwestment opportunities. He wants you to give me this information so we can proceed."

All of this was a lie. 12 years with this bank, the tellers know me by name, and this? Beware of Wells Fargo Winward.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Windward Commons Branch at Alpharetta, GA
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HORRIBLE!!!!!!!!
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by lvballer23, Sep. 29, 2011

Waited 15 minutes to get to the window, wasn't greeted by the teller. Waited 10 more minutes for the manager to come over and tell me that since my formal name (on my ID) wasn't on the check ( it was Jake instead of Jacob) they couldn't cash it. Went to another Wells and they cashed it and deposited no problem. Not the first problem I have had at this bank. They are not there on the listed hours on their website and their tellers are some of the most unfirnedly I've seen. This and also other issues with Wells is why I'll be closing my accounts next week after 10 years with this what I formerly thought of as a good bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, St. Rose And Eastern Avenue at Henderson, NV
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Incompentant employees who don't care about customers
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by Wellshells, Sep. 27, 2011

I went into this bank for a simple name change. Sounds simple? Not at this bank.
First visit: banker ordered me a new card and said existing card would work in the interim. WRONG. I went to use it and it got declined.
Second visit: returned to this branch to have another man give me a temporary card while I continued to wait for the card with my new name to arrive in the mail. He said everything was taken care of. WRONG.

The new card finally arrived in the mail. I brought it with me on a day trip out of town, went to activate it and it wouldn't work. Customer service said they couldn't do anything since it had been reported stolen. "Stolen? I just got it in the mail yesterday!" I said.

Apparently, just walking into this bank and asking for help equals chaos. I wouldn't trust them with a child's piggy bank full of pennies let alone my hard-earned money. Switching banks thanks to this experience.

I also plan to write to corporate.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Chattahoochee Branch at Atlanta, GA
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Beware high service fees
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by notafan, Sep. 20, 2011

Since acquiring Wachovia it appears that Wells Fargo are determined to nickle and dime its customers. They are charging me three Dollars to deposit money into my account from Canada. Good Bye Wells Fargo.


* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Port Charlotte Branch at Port Charlotte, FL
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Orlando Sierra is a thief
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by janemiami, Sep. 19, 2011

There is a banker there named Orlando Sierra and he stold my money. I live on very little money and he has no respect for the elderly and he is a thief.
BEWARE

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Coral Way Branch at Miami, FL
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Orlando Sierra is a thief
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by janemiami, Sep. 19, 2011

There is a banker there named Orlando Sierra and he stold my money. I live on very little money and he has no respect for the elderly and he is a thief.
BEWARE

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Little Havana Branch at Miami, FL
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Terrible Service, Rude
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by Kmc1968, Sep. 12, 2011

Avoid at all costs.. The staff is rude and is more interested in surfing the web and chatting about their weekend then helping customers. Terrible service.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, San Antonio Culebra Road Branch at San Antonio, TX
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Worst Wellsfargo branch ever!!!
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by monterey, Sep. 08, 2011

I've been a Wellsfargo client for over 10 years, and I've never been to a worst branch than the Tracy, CA one...one word to describe the service and attitude=HORRIBLE!!!! The branch manager doesn't even call me back when I have left 5+ messages with his staff to have him call back....what's going on with Wellsfargo?????

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Tracy Branch at Tracy, CA
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Bank has gone down hill
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by AngryDeb, Sep. 06, 2011

I've loved Wells Fargo for the 25 years I've been with them (and with a relationship on accounts for over 37 years). Never, ever had a problem.  The last week two problems.  Told me to send checks to branch and printed checks have been lost for two weeks without anyone able to handle the issue correctly on line or at the branch. They told me to send to the branch but now say they have no mailbox at the branch??? Wanted to charge me $2 per check in the interim.  All of the sudden on Labor Day weekend they reduced our balance plus card limit (overdraft protection) by $2,000 without advising me after 25 years of having this account and the higher limit with absolutely no issues. Sent me to the manager of the branch who checkcard department said could resolve, who had me address issue out in the grocery aisle as she had no place to seat me to discuss issue, and then she resolved by putting me back on with their checkcard department who told me I had to go in and talk to the branch manager. At one point a rep said they didn't know why I needed checks -why didn't I just use automated billpay. Gave a bunch of gobbledygook about terms and conditions that they can change around an account whenever they so please without any notice.  The manager was not at all helpful on this front. 25 years of loyalty and perfect credit is worth nothing at this bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Santa Clarita Sierra Hwy Branch at Newhall, CA
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unhappy costumer
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by star, Aug. 31, 2011

It seems that the two bankers working at this branch are always very busy...too busy to return calls or take costumers phone calls (as a mother of 3 I like to get things done over the phone).  I got fed up and switched to the branch at Blanco/1604.  Big difference, I was immediately helped by the banker and my problem got resolved in less than 5 minutes.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Stone Oak And Huebner Branch at San Antonio, TX
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