Wells Fargo Bank, Review

Customer
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by fiasco, Jan. 06, 2012

The staff at this branch is quite incompetitent.  Recently I went in to get a cashier's check for $4000 and was given a money order for $400.  The teller who did the transaction did not place the check in front of me asking if everything was correct and (trusting the bank which was not smart on my part)I put the check in my wallet exiting the bank.  To my surprise, when presenting the check to an individual as payment, the bank error was discovered. The bank had not put the remaining $3600 back into my account on that evening before closing and never did admit that they were wrong, never apologizing - it was a complete fiasco.  No paperwork of correcting the error was ever mailed to me either. It practically took an "Act of Congress" and hours of negotiating skills to get the money back into my account.  

No Leadership Skills prevail at the South Perry Street Wells Fargo Bank.  They do not even understand Customer Service.  After banking with Wells Fargo for over 20 years we will no longer be using their "services" or recommending them to family or friends.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Castle Rock South at Castle Rock, CO
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Treasurer
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by aleelee, Dec. 30, 2011

I requested a loan payment history from this bank for our business.  Our business has been banking with Wachovia/Wells Fargo for about 15 years.  I thought it would be easy to get something this simple.  I went in on Wednesday, December 28th.  I was promised that the information would be e-mailed to me Wednesday or Thursday.  I still haven't received the requested information.  I have called my contact at the bank 3 times today and everytime someone else says that he is with a customer.  He has not returned my call yet.  I told him the information was very urgent.  Needless to say.  We will be moving our accounts to another bank where we can get good service.  This is just ridiculous!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Anderson Main at Anderson, SC
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MBCustomer
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by MBCustomer, Dec. 29, 2011

Worth customer service I ever had. They do not pick up phone nd do not call back when needed. Will look for some other location or will just change bank.

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Rainier Avenue Branch at Seattle, WA
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Wells Fargo is becoming like Bank of America
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by Annoyed1, Dec. 28, 2011

Before the merger, I never had any issues with Wachovia or being charged numerous fees or even having payments not go through.  Since the merger, I have had NOTHING but problems with my mortgage, savings and checking account.  So bad one time, that I had to open a new checking account because the fees caused me to go negative and I refuse to pay them.  The only reason I am still banking with Wells Fargo is because of the Manager, Andrew, at the Tyvola branch and his staff.  They are always helpful, friendly and courteous and even know me by name.  I feel this merger was a huge mistake and that clients who have been banking with Wachovia for years, should not be treated as new clients to Wells, but as existing clients.  Because of all this added stress with my money, I am unfortunately seeking out a new bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tyvola at Charlotte, NC
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tacky employees, horrible customer service- go back to school
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by wendyl, Dec. 23, 2011

Not surprised at all to see such poor ratings. Most of the customer service reps. are so ignorant. They stand around and are unhelpful and then treat their customers as though they are doing them a favor by doing their job. They should be ashamed. I don't expect bankers to be the most sophisticated people, but to look depressed, and just plain lame is another story. Wouldn't even stop in to get a lollipop here.

* this review was made on Wells Fargo Bank, Friendly Center at Greensboro, NC
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Bank Managers are a bunch of lazy crooks
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by zanky, Dec. 17, 2011





They charge a bunch of service fees surreptiously--then when you catch it they wont refund the fees, stating the account was set up incorrectly and its your fault for not catching it sooner.  One banker was so illiterate I couldn't understand him.  They ought to hire somene who can speak English instead of trolling for boat people.  They promise to call back and you never hear from them again.  Have a problem?  No worry it will never be addressed much less corrected.  The savings accounts have so many service fees--I added it up to 120 bucks a year--for a savings account?  Horrible, horrible place. The wait times are ridiculous.  The bankers are rude.  Theyact like it's their money instead of yours.  They try to get you to sign up for added services without fully explaining them and at the end of the month you end up with fees fees fees, that no one can explain to you to your satisfaction--but you will certainly have to pay them.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Bixby Knolls Branch at Long Beach, CA
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What a Nightmare!!
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by jmat, Dec. 15, 2011

horrible service- I have had an account there since 2004-they issued me a chasiers check stating it had no expiraton date- but failed to tell me after 3 years the Department of Revenue siezed the funds securing this check!! It is no taking me filing a claim, and I wont get the funds back for 4-6 weeks!!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mill Plain Branch at Vancouver, WA
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Awful! Absolutely awful and terrible
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by miaguy0307, Dec. 15, 2011

Rude, 10 teller stations, 10 people behind the glass. 1 person actually doing something. The other 9 were eating, chatting etc......

There was a line of 40 people waiting.....

Called to make an appointment to see somebody to complain and took 25 minutes to get through on the phone (presuming that they were filing their nails) then took a further 10 minutes on the phone to make an appointment.

I used to LOVE Wachovia and the people at this location. Most of the people that used to be at this location have left (presuming that they were fed up with Wells Fargo) and have been replaced with rude, obnoxious idiots.

I HIGHLY rated Wells Fargo but after this morning I have made an appointment in 3 hours time to close my accounts with them completely.

I have made an appointment in 4 hours time to open a new account with Bank of America!



* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Lincoln Road Branch at Miami Beach, FL
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Zero Starssss !!!!!
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by 454545, Dec. 10, 2011

Closing my account at Wells Fargoin Oregon City after some skater boty was extremely rude and unprofessional!! Why would I bank when they hire people like this to serve me!! He smelt like weed and had a huge nose ring in his nose! I should just have the cops check his car out! Guys name was Kyle! POOR SERVICE!!!!! Shame on you Kyle!  

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Oregon City Branch at Oregon City, OR
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Management/staff very RUDE
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by roxyfp, Dec. 09, 2011

I'm a regular customer at this bank, may come in almost weekly, GOT THE RUDEST CUSTOMER SERVICE IN WORLD TODAY> unbelievable. this is how they treat their REGULAR customers

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Pine Lake Branch at Sammamish, WA
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this bank is a joke!!!!!!!
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by Prue, Dec. 06, 2011

I have never been treated with such negative customer support, I have been dealing with an issue since saturday and it is now tuesday and I have talked to 4 different people and gotten 4 different answers then the manager comes in and is very rude and is telling me how it is going to be. i waiting sat for 1 hr monday no wait today waited 2 hours and at least 4 hours on the phone, we do have better things to do. it is a joke to say that wells fargo cares about their customers, all personal at branch and on the phone are very rude and do not know what customer service is all about, CAUTION STAY AWAY

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Sun City Center Branch at Sun City Center, FL
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ms.
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by annetteb, Dec. 06, 2011

cannot EVER get anyomne to answer phones.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Knightdale Branch at Knightdale, NC
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FED UP
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by fedup1987, Dec. 05, 2011

THey are very rude! I even asked if they could go over something with me and the woman Katherine maybe?? WAS VERY VERY RUDE. AVOID THIS BANK!!! IT IS HORRIBLE and they are of NO HELP!!!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Vestavia Branch at Birmingham, AL
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Fee-hungry
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by Smith, Dec. 03, 2011

I've had an account there for 50 years (when it was the BofWA, PNofWA, and now Wells Fargo). So, I know what service should be. And yet, when I wrote two checks for July 1, WF allowed the checks to be cashed on June 30th and charged ME overdraft fees for insufficient funds. To add insult to financial injury, they've never responded to my letters of protest. Neverless to say, I've taken most of my business toanother bank.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lakewood Mall Branch at Lakewood, WA
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i hate wells fargo they are sick people
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by NOPUSHOVER, Dec. 03, 2011

BEWARE THEY WILL RIP YOU OFF ON YOUR SAVINGS CHECKIHNG ANDEVERYTHING ELSE.....PUSHY TELLERS FROM H---

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Angola Branch at Angola, IN
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YOUR MONEY IS THEIR MONEY
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by 1NOTANYONESBANK, Nov. 26, 2011

These ratings need a set of negative stars.They deserve no STARS! These people need complete training over again. I accompanied my father in law to this branch because he is unable to drive. When he attempted to withdraw money from his account they wanted to know why he was taking his money out of their bank and what he was going to use it for! He doesn't share that information with any of his family why were they asking him? When I began to object to such questions I was told by a couple of the assistant managers to leave and not come back or they would call the police! I wouldn't return to that bank if they paid me. I lost out on $20,000 worth of construction supplies, my unemployment and my time to take care of my in laws to get treated like that! 2 days later they sent adult protective services to his house! They should close the doors and shut down for good. DON'T USE THIS BANK .........YOU'VE BEEN WARNED!!!!!!!!!!!!!!!!!!!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Redding Branch at Redding, CA
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Disappointed Customer
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by WFCustomer, Nov. 16, 2011

Do not get a mortgage with this bank.  They have terrible service and make mistakes upon mistakes with hours on the phone to try and correct it and still no resolution.

The Assistant Manager at the John's Creek location in Florida is rude and belittling to women.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Johns Creek Branch at Saint Johns, FL
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Heartless neighbors
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by Lovesk, Nov. 14, 2011

During the crystal classic,  they had every car towed,  over 100.  What does it matter.  Other businesses on the key spend thousands of dollars to market the key and they just don't care.  Get off our friendly island.!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Siesta Key Branch at Sarasota, FL
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Unhappy customer
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by bobrud1, Nov. 10, 2011

I am still here after 3 years. I was the person who had is CD funds paying over 4% transfered to 0% checking account 10 days after purchase without notifaction or explanation . Ben Beverly ignored me repeatedly.I continue to have monthly statements sent to me.I have had 3 telephone with gallop poll  about same subject. This cost more than a simple goodwill gester. Hundreds of emails later. This feud could end with small goodwill gester and $20 fee refund. I will never stop complaining. I have all but stopped using Wells Fargo. This was A Wachovia  mistake one day before Wells bought Wachovia Robert Ruddick

* this reviewer has be with this bank for >10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Crossridge at Glen Allen, VA
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Hold On Deposit
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by JoeM1108, Nov. 09, 2011

I had a deposit I made on November 4th, 2011 drawn on a local bank. The deposit cleared the local bank on Monday, November 7th. I had the owner of the escrow company call the branch and speak to Touche and the Branch Manager. The latter never returned her call. Nor did he ever return my call. The account was still on hold for this deposit until 16th. If a deposit drawn on a local bank clears why does Wells Fargo hold that deposit? It is unnecessary. I have been a Wells Fargo client for 20 years. I have a line of credit with them and significant deposits in the past. I will be transferring my funds as soon as this check clears to a credit union.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Los Altos Center Branch at Long Beach, CA
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