Wells Fargo Bank, Geary-Arguello Branch

Name:Wells Fargo Bank, Geary-Arguello Branch
Full Service Brick and Mortar Office
Review:858 client reviews
Location:3624 Geary Boulevard
San Francisco, CA 94118

San Francisco County
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FDIC Cert:#3511

The Bank

Name:Wells Fargo Bank
Concentration:All Other Specialization > 1 Billion
FDIC Insurance:1934-01-01
Holden By:Wells Fargo&Company
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4767, view all, view on map
Total Assets:$1,712,535,000,000
Total Deposits:$1,462,385,000,000
Total Equity Capital:$162,354,000,000
Total Domestic Office Deposits:$1,442,034,000,000
Net Income:$7,610,000,000
Quarterly Net Income:$4,037,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:9%
Quarterly Return on Equity:10%

Client Review

858 client reviews of Wells Fargo Bank scored 2 out of 5.

Not Happy
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Josh6, May. 06, 2013

When you sign up for any services at this bank, please watch your account carefully.  I have had two terrible experices within the last six months. First I got a home equity line of credit from Wells Fargo and my wife and I specifically told them to do an automatic deduction out of her checking account.  The next month I noticed my checking account was overdrawn and couldn't understand why.  Yes, you guessed instead of taking it out of my wife's account they took it out of mine.  This, after signing all the appropriate paperwork and giving them my wife's account number.  Had to make a special trip to the bank and spend almost 40 minutes there to straighten it out.  Next, I was talked into opening a "Premier Checking Account" because the banker told me all the benifits I  could receive from it.  He assured me that all fees would be waived and it would cost me nothing.  This was the only reason that I agreed to to open the account.  Well, needless to say, when I checked my on-line account information I noticed a -$30.00 on that account.  When I opened the details of the account, I noticed that I was being charged a $30.00 monthly fee.  Well I called the bank and they looked at their records and said that indeed I should not have been charged a fee and they would tranfer me to the PMA account section.  When I spoke to the PMA office the representative told me that I had to keep this crazy high amount in this account to have the fee waived.  I told him what the Wells Fargo Rep told me about the fees and his response was that that Rep. didn't work for the PMA section.  He said he could waive half the fees.  I was livid.  NO!  I don't want to pay any fees because I would not have signed up for the account if I know there were any fees.  After about 20 seconds of silence he finally said that he could waive the whole fee but he would have to close the account.  Fine with me, because I didn't need it anyway.  After that, I called my Branch at Geary and Arguillo to ask if I could speak to the person who set up the account.  They said I would have to come to the branch to determine who that was.  Really? You can't pull up my account to determine who the rep was?  I then asked can I talk to someone in general about my account.  No, they don't give any information about the accounts over the phone.  Needless to say, I am seriously thinking about changing my bank.  All the happy talk and smiles you get when you enter that bank seems to be just a smokescreen for incompetance.  I am totally through with them.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Geary Arguello Branch at San Francisco, CA
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