Wells Fargo Bank, FRUITLAND PARK BRANCH

Name:Wells Fargo Bank, FRUITLAND PARK BRANCH
Full Service Brick and Mortar Office
Review: 2star865 client reviews
Location:2271 Citrus Blvd
Leesburg, FL 34748

Lake County
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Phone:352-728-6566
Branch Deposit:$57,041,000
FDIC Cert:#3511
Established:06/08/1987


The Bank

Name:Wells Fargo Bank
Concentration:All Other Over 1 Billion
Established:01/01/1870
FDIC Insurance:01/01/1934
Holden By:WELLS FARGO&COMPANY
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4252, view all, view on map
Website:www.wellsfargo.com
Total Assets:$1,698,675,000,000
Total Deposits:$1,417,132,000,000
Total Equity Capital:$170,296,000,000
Total Domestic Office Deposits:$1,397,345,000,000
Net Income:$17,002,000,000
Quarterly Net Income:$5,948,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:14%
Quarterly Return on Equity:14%
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Client Review

865 client reviews of Wells Fargo Bank scored 2 out of 5.

Need new management
 1star Overall Rating
 1star Interest Rate and Cost
 5star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by CountryFarmer76, Oct. 04, 2024

This branch has rapidly gone down hill. Wait times are so long for simple transactions because there’s not enough staff to support the customers who come in. Management is a joke, she is absolutely rude to customers and to certain members of her staff. The manager is constantly asking to take us to the atm, even when telling her no she keeps pushing. Lady, take no for an answer. I don’t want to use the atm, Wells Fargo just needs to hire people.

One day in particular I was needing to speak to a banker. There are only 2 bankers and 2 tellers in this very busy branch. This is the scene I walked in on - there were 7 people in the teller line, one banker was assisting customers at her desk, kept being interrupted to assist tellers and help anyone who walked in. The other banker was just sitting at her desk on her phone and then on her computer ignoring customers. The banker who was actually working, kept apologizing to those waiting and did her best to keep up. The manager was locked away in her office, and no help either. After about 10 minutes, the banker who was busy finished up with her customers. She then was the only person who walked to each customer to see if she could assist anyone quickly to help with waiting, and got to me. She had no problem helping me, even went above and beyond to assist me with my issues. Not one time in my 45 minutes of being in that branch did I see the other banker get up from her desk to help anyone, that is until the manager finally walked out of the office. Suddenly this girl had feet and could get up and help.

I’ve been in this branch multiple times and it’s always the same. One banker is constantly doing all the work while the other sits on her phone or typing away at her computer not helping staff or customers. Whoever the girl is at Kendra’s old desk - give that girl a raise she is carrying your bankers side alone and has been for months. I wish I could recall her name, I refuse to deal with anyone other than her when I come in. She’s the only reason this places gets any stars. Your tellers are nice as well now that your new banker is no longer a teller. That girl just has a nasty attitude

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, FRUITLAND PARK BRANCH at Leesburg, FL
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