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Wells Fargo Bank, FRANKLIN MAIN BRANCH
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| Name: | Wells Fargo Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1870 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | WELLS FARGO&COMPANY |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4246, view all, view on map |
| Website: | www.wellsfargo.com |
| Total Assets: | $1,705,538,000,000 |
| Total Deposits: | $1,435,051,000,000 |
| Total Equity Capital: | $166,189,000,000 |
| Total Domestic Office Deposits: | $1,416,882,000,000 |
| Net Income: | $22,633,000,000 |
| Quarterly Net Income: | $5,631,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 14% |
| Quarterly Return on Equity: | 13% |
| More... | |
Client Review
865 client reviews of Wells Fargo Bank scored 2 out of 5.
Customer
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Jennx, Jul. 10, 2014
I was so impressed with the 2 employees I met, Crystal McDonald (Store Manager) and Tawanna Concepcion (Personal Banker II).
Ms. McDonald greeted me warmly and made sure I was comfortable for the short wait I had, to open my account. She was so pleasant, I told her she was "too nice to work in a bank."
Ms. Concepcion was extremely professional and I felt immediately comfortable with her. We seemed to have a lot in common (where we lived in the past, etc.). BOTH OF THESE EMPLOYEES ARE TRUE ASSETS TO WELLS FARGO. I hope the "higher ups" at Wells Fargo appreciate these 2 great employees.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Franklin Main Branch at Franklin, NC
1 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jennx, Jul. 10, 2014
I was so impressed with the 2 employees I met, Crystal McDonald (Store Manager) and Tawanna Concepcion (Personal Banker II).
Ms. McDonald greeted me warmly and made sure I was comfortable for the short wait I had, to open my account. She was so pleasant, I told her she was "too nice to work in a bank."
Ms. Concepcion was extremely professional and I felt immediately comfortable with her. We seemed to have a lot in common (where we lived in the past, etc.). BOTH OF THESE EMPLOYEES ARE TRUE ASSETS TO WELLS FARGO. I hope the "higher ups" at Wells Fargo appreciate these 2 great employees.
* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Franklin Main Branch at Franklin, NC
1 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
2 comments. Add a comment
by Lilsuthern 2014-08-20 22:08:48
I had the same experience, when I first signed up and as a bank to deposit and withdraw funds you will probably continue to love them. But as you can see here in many many 1star reviews once you have had them for awhile or attempt to actually do anytype of loan etc your thoughts will change. As a rule I never review a new company that i have had dealings other than ot open an account.
by Irate 2014-10-29 21:32:36
The manager at the Camino Del Sur branch in San Diego is a complete A$$. He has no customer service capabilities or awareness.
I have banked at Wells Fargo for almost 20 years and this idiot had the gall to take a holier than thou attitude. I will be closing all my WF accounts.
I have banked at Wells Fargo for almost 20 years and this idiot had the gall to take a holier than thou attitude. I will be closing all my WF accounts.
Wells Fargo rivals Federal Government
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by cmclaug, Jul. 08, 2014
Over the last two years, I became power of attorney for my mother who has Alzheimer's. When I took over her finances, she had three bank accounts - one at a small regional bank, one at Fifth and Third, and one at Wells Fargo. Our family had started banking with Wachovia back in the 1980's and been there through all the changes. Since becoming POA, I closed the other 2 accounts to make my life easier living out of state. I have also sold a house, sold investments, changed over all of her bank and investments over to my control. In all of this, I have had only two entities that were problematic - Wells Fargo and Social Security. It seems that staff in the branches aren't allowed to handle much of anything, you have to do everything over the phone. They also can't handle and send you back to the branch. You can't get through on the phone to the branch and even when I found the "secret" phone number, no one returned my call. Wells Fargo has become too big, to difficult, and although the branch staff have been as helpful as they can be, the overall organization has not made customer service a priority.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Franklin Main Branch at Franklin, NC
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby cmclaug, Jul. 08, 2014
Over the last two years, I became power of attorney for my mother who has Alzheimer's. When I took over her finances, she had three bank accounts - one at a small regional bank, one at Fifth and Third, and one at Wells Fargo. Our family had started banking with Wachovia back in the 1980's and been there through all the changes. Since becoming POA, I closed the other 2 accounts to make my life easier living out of state. I have also sold a house, sold investments, changed over all of her bank and investments over to my control. In all of this, I have had only two entities that were problematic - Wells Fargo and Social Security. It seems that staff in the branches aren't allowed to handle much of anything, you have to do everything over the phone. They also can't handle and send you back to the branch. You can't get through on the phone to the branch and even when I found the "secret" phone number, no one returned my call. Wells Fargo has become too big, to difficult, and although the branch staff have been as helpful as they can be, the overall organization has not made customer service a priority.
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Franklin Main Branch at Franklin, NC
5 of 6 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
0 comment. Add a comment
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