Wells Fargo Bank, Review

THEY ARE HORRIBLE!!! MY WHOLE FAMILY STOPPED BANKING WITH THEM!
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by prettypatty, Mar. 27, 2012

Ok, I understand they have an overdraft fee but why take money out of my account for credit card payment THEN put it back in THEN take it out again??? One overdraft fee is $39, they accumulated $117 of my hard earned money!!!
And when I went to talk to a banker, he saw I didn't sign up for billpay, he signed me up without my consent! He tricked me, he said let me see your credit card just for a second? And sign there and I'll just show you how it works. THE WHOOOLE TIME I WAS SAYING I DON'T WANT IT! DO NOT SIGN ME UP FOR IT! Then I went home and saw in my email "Welcome to wellsfargo billpay". THAT'S JUST RUDE! HOW DARE HE! SUCH AN AGGRESSIVE SELLER.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Beltway Branch at Houston, TX
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Frustrated
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by Duckbill, Mar. 27, 2012

On March 1 2012 I went into the bank to have them move my IRA to another bank that was paying a reasonable interest rate. After cheking around I found Wells Fargo was the lowest of the lowest so I decided to make the change. They told me it had to be done through their processing center take 2 days to them 2 days to process. So a week give or take. Seems crazy but I was OK. 10 days pass still no moved IRA. I visit the bank go through the entire ordeal again. They call the processing center. They claim it never came in. (note sent via the bank through their own ccurrior). They agrred to have the Bank fax the paperwork and would deal with it quickly but still 2 days+2 days. Another week passes and I go to check again. Guess what? Still not moved . This time they tell the banker I am sitting with that they wrote the other bank a note saying they needed my account number to do the trasfer and told me that I needed to go to the new bank and get it. I did imediately and they politly showed me that that number was on the original document they gave me on March 1st so there should be no proble. They called the Wells fargo Branch and I was told to come right over and they would take care of it. I did and went to the person they told me to. It was if they thought I was crazy and treatemd me like a fool. I eventually got their attention and they said they would refer this to the same person who handled this and they would get on it the next day. I demended a phone call to validtae what was going to be done. On March 22 I received the call and they said they recontacted the processing cente and they were going to expedite it. Here it is the 27th of the Month and Guess what? No transfer.

I am ready to scream but thaey would not care. I will be making another visit today for the last time.I will cah the darn IRA if needed take the tax hit and get my Money from those thiefs. Avoid them like they were the Devil. By the way    My wife calls them the Devil BanK!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, South Park at Charlotte, NC
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What A Joke
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by Kerrvert, Mar. 27, 2012

Yesterday I used the drive up and deposited a check.  The man who took it disappeared.  I waited.  And waited.  And waited.  Nobody said a word, nothing.  Did he forget I was there?  After about 5 minutes I started timing.  I would have left, but he had my check for $25,000.00. He finally reappeared, took the check off his counter, gave it to the woman teller next to him, then disappeared again.  She finally made the deposit and said "thanks for your patience."  Total waiting time:  about 10 minutes.  (Also, no treat for my little doggy, who always gets one.)

About 15 minutes later, I happened to look at the deposit slip.  It said I made a deposit of, not $25,000.00, but $2,500.00!!

Needless to say, I hurried back to the bank and they corrected the deposit.  Were they mortified?  Extremely apologetic?  Not at all.  "Sorry" was all I got.  Can you imagine what a hassle it would have been if I didn't happen to look at the deposit slip??!!

I'm changing banks today.

And no, on my return visit there was still no treat for my little doggy.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Kerrville Main Branch at Kerrville, TX
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Jerry was one of the best banker I've met
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by lovestory, Mar. 24, 2012

I came to the branch only with intention to ask their policy and procedure regarding new account. The door guy greeted me with smiles and offers of water, candies , and coffee. Jerry's impressive and genuine knowledge in and around banking aspects made me decide to open an account, not just checking, savings as well. The greeters, tellers had given me the best customer service I never experience with B of A, and I'm short, ugly, driving a very old car. What am I missing?

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Puente Hills Branch at Rowland Heights, CA
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WORST Branch Ever in West Linn
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by ugottabkiddingme, Mar. 23, 2012

This is the worst branch of a Wells Fargo that I have ever been to.  No matter how simple of transaction, you are going to wait at LEAST 10 minutes, per customer.  So you are guaranteed to wait 20 minutes if there is even one car ahead of you.  They have terrible customer service.  The lanes are so narrow that unless you want to hit a concrete pole or drive over the concrete lane divider, you can't leave the drive through if you are so frustrated that you feel like smashing your head on the horn.  Also, there is no ATM in the drive through.  This place is the worst.  I could get over bad customer service and narrow lanes if they were even a little bit faster.  But a 20 min (or more) wait to cash a check...I don't think so.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, West Linn Branch at West Linn, OR
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WELLS FARGO BANK BLACKHAWK DANVILLE CA
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by L0YALCUSTOMER, Mar. 21, 2012

I've been a WELLS FARGO customer for a couple years now and this is by far the worst branch I've ever been in, these people are most unfriendly bunch of lackeys’ that are not willing to help you or go out of their way to be of any useful service. This is the perfect example of banks run badly and if any of these people had any self respect they would know how to treat a customer, this WELLS FARGO branch would not even do normally banking activity that any other branch would have performed without hesitation and with a smile but not these guys. If I were you I would avoid this bank at all cost there is many more in the area and trust me you will not care to bank here, these people are rude, not efficient, only worried about going home and not satisfying  any of your banking needs.
 -concerned loyal WELLS FARGO customer


* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Blackhawk Branch at Danville, CA
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Naive...Buyer Beware
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by BlueDaisy82, Mar. 20, 2012

If you're divorced, widowed, or simply new to banking, beware. I had an account with Wells Fargo Bank. Yes, had. I had previously given the bank permission to transfer monies from my savings to my checking account to cover expenditures. The bank took that as license to allow my debit card to work even if there were no monies to draw from in either account. I am Bi-Polar and take medications that impair my memory, which means that it is more difficult for me to keep track of important information like my account balance.  I manage to login to my account at the beginning of each month to see if I have received my disability monies. This is pretty much the only time I remember to check the account balance. This month like every month my online statement clearly showed that I had received the anticipated monies; however, this month the bank had taken half for overdraft fees. My question to the banker was, "How do you let someone living on a fixed income spend what they don't have, and then charge them for the privilege?" The banker seemed to think that I was lying about not agreeing to overdraft protection. She kept asking for the piece of paper that I had signed. "What paper?" I asked. "My card should stop working as soon as there are no longer any funds to draw from since I can't afford to pay any fees." Even though I insisted that I had signed no overdraft protecton agreement, she blatantly
refused to return my money to me. I reminded the banker, before I had her close my account, that I couldn't keep track of over expenditures due to the medication I'm on and the resulting memory impairment. I also reiterated that with such a tiny budget I had no monies left over for fees. Looks like peanut butter and jelly for the rest of the month.....yum. I wonder if my two small dogs will feel the same with all of their allergies. They maintain a healthy lifestyle as long as they consistently eat ZD Ultra. I have 2 1/2 cans left, so I guess they'll be eating less in order to eat the rest of the month. I'll start shopping today for an institution that DOESN'T use deception in its daily practices. Remember, buyer beware.  I whole-heartedly agree with the review referring to Wells Fargo Bank as "thieves."

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Anchorage Main Branch at Anchorage, AK
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Customer No Service
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by MamaBear3, Mar. 19, 2012

I got bought by Wells Fargo - I never would have chosen them just from investigative reports I have seen about how they have ruined the lives of innocent people trying to save their houses.  W/F is a horrible excuse for a bank.  Their Winder branch has a very arrogant manager, Chris.  He is so ignorant & rude & don't know how he ever got hired, but then again, W/F standards are very low.  I ended up send a 6 page letter to the President of Wells Fargo after several phone calls to their corporate office.  They didn't even have the guts to respond.  I have closed all of my accounts & moved on.  I am so sorry for the people that have to deal with those THIEVES.  They have a monopoly also over HVAC service companies as they are the only CROOKS you can finance with.  When they go down I hope they go down HARD!!!  STAY AWAY FROM WELLS FARGO!!!  How sad for the founder - they have ripped his beliefs to SHREDS.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Winder Branch at Winder, GA
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International wire transfer scams facilitated by Wells Fargo
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by sansan, Mar. 18, 2012

On 3/14/2012, I was told by the Sellwood Wells Fargo bank manager that "upper management" has instructed their employees not discuss anything with me regarding an incident described herein. Since then I have been passed off to several of Wells Fargo Bank’s chain of command and was finally asked to contact a person in California “in writing”.

On 2/2/2012 and 2/24/2012, my 71 year old mom who is on a fixed income, wired transferred $45,000 and $80,000 respectively, to a country in west Africa. One banker at Wells Fargo who helped her with both transactions never “tried to stop her” or “warn her” that the transaction she was about to make could be fraud.

I understand that Wells Fargo’s bank employees are highly trained to identify fraud activity and have strict policies in place to handle cases where fraud activity is suspect. Unfortunately, one of your bank employees did not follow protocol and as a result, my mom and dad have lost every dime of their IRA savings and are now moving out of their home.

Oregon Attorney General John Kroger announced that in 2011, international money transfer scams is listed as one of  the top three complaints on the Oregon Department of Justice's annual Top 10 Consumer Complaint List. In my mother’s case,  one Oregonians’ loss represents 12.3% of the combined total of Oregonians who reported losing  $1,016,583 due to international money scams in 2011.

The tragedy doesn't stop there.

On 3/13/2012, Ed Teachout a reporter with our NBC affiliate KGW, investigated the crime against my mom (http://www.kgw.com/news/consumer/).  My mother told her story despite her shame and humiliation. Tom Unger, Wells Fargo Bank’s spokes person, told a story too. Tom Unger told the viewing public that "three employees tried to stop the transaction" because they "suspected this was a case of fraud”. Mr. Unger, as a knee jerk reaction, went on the "defense" and lied on camera without getting the facts straight first.

Here are few things I would like from Wells Fargo:

1)        Clarify what happened on the two dates 2/2/2012 and 2/24/2012 by reviewing the surveillance video. My mom only worked with one banker, Nick, for both wire transactions. Surveillance video would discredit Mr. Unger’s public statement that “three employees tried to stop the transaction”. Without discovering there is a “hole” in the system Wells Fargo will not implement procedures to protect future customers from devastating loss.

2)        I would like a formal apology from Mr. Unger in a follow-up story Reporter Ed Teachout is going to air next month.

3)        I would like to know what written policies are in place to deal with instances where bank employees suspect there is fraud, do they document that the customer was warned? Or do they simply state that "this may be a case of fraud" and continue with the transaction? When bankers state they “tried to stop” the customer, what is the specific action that is taken? Does the bank employee check for a secondary contact listed on the account, possibly a son or daughter?  As a matter of fact, I am listed on as cosigner on a secondary account of my mother but no phone call was made.

4)        I would like to see Wells Fargo to adopt a uniform protocol that will ensure this will not happen to other innocent people. As it stands the current procedures that are in place are not working.

5)        What will Wells Fargo do if the truth came out that a Wells Fargo employee failed to act and then lied to conceal their failures.

The tragic part of this story is not only that my mom was scammed, is that it could have been prevented. There were professionals who watched this happen and did nothing.  

Because internet crimes are getting more systemic and sophisticated the fight against international money transfer scams must involve the commercial banks that are the conduit to the success of their business. Until banks are held accountable for facilitating these money transfers nothing will change.



* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Moreland-Sellwood Branch at Portland, OR
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UNFRIENDLY
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by Lenabean, Mar. 18, 2012

I do not have anything nice to say about this branch in John's Landing. My fiance and I received a check from my mother and I signed it over to him to be cash because his bank was open and mine was not (He banks with Wells) I have lived in Lake Oswego my entire life and so has he and we have never had someone be so rude and profile us.
He took the check in to get cashed and they told him that they could not cash it because he could have found it on the street. When he told them that I was in the car they said they would check his bank account and see what they could do. (My fiance just recently lost his job so nt much money in there) and they checked it and said there was nothing they could do they shuold go to my  bank!!! I have never felt discriminated in my entire life. This bank had no longical reasoning so what they did. I told my my fiance to go back in a just close his account which we will be doing in the next week. GOOD JOB WELLS FARGO STAFF!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Johns Landing Branch at Portland, OR
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Customer Service continued
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by Gerund, Mar. 17, 2012

I needed some new checks so I called this branch and was told I had to come in to the bank in person to order them and pay $1 for 3 checks while waiting 10 business days for my new checks.  This branch isn't open on Saturdays so I'll have to go during the week before going to work.  Well at least they are open at 8am.  I guess that's something.  Overall, however, I think the customer service is poor, especially with regard to the fact that my personal banker at this branch never returned my calls.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, North Beneva Rd. Office at Sarasota, FL
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Customer Service
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by Gerund, Mar. 17, 2012

I opened an account at this branch as the Personal Representative of an estate, depositing about 45K.  The clerk assisting me gave me her card.  Im the last two weeks I have left phone messages for this person to call me to answer a couple of questions about the account.  She never called me back.  This has caused me a lot of wasted time and frustration.  I do not recommend this bank for that reason.  In addition, I need some checks immediately to pay bills of the estate.  When I finally reached someone on the phone I was told I could purchase 3 checks for $1.00.  I would think the service would be a little more accomodating, especially since I plopped 45K into their bank in one day.  Sheesh.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, North Beneva Rd. Office at Sarasota, FL
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Unprofessional and Insincere!
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by Truth, Mar. 16, 2012

Terrible customer service.The Worst. You cannot just go in there and deposit a check. Oh no that would be too easy. Instead you get put through the ringer. They try and sell you on all of their products and ask if you have sat down with a personal banker lately. It feels like you are at a used car dealership! They are all so fake. You can tell they are told what to say and to pretend that they are interested in how your day is or if you are enjoying the weather, it is so ridiculous! They are like drones! Horrible.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Juneau Branch at Juneau, AK
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Poor customer relations
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by apple, Mar. 13, 2012

I had a home mortgage and checking / savings account with Wells Fargo, but when refinancing for lower interest rates, Wells Fargo did not compete.   While shopping for lower interest rates, I first went to Wells Fargo.  My calls were not returned so I transferred my lower interest rate loan to Associated Bank.  When working to close my accounts, I was told by an associate that I shouldn't get any account fees charged while I waited for final checks to clear after my mortgage was closed. Even though an associate told me that the fee, if charged, would be returned, I was told by the bank manaager that only half of my fee could be returned. What customer service!   

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Howard Branch at Green Bay, WI
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Awful place....
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by anon8727, Mar. 13, 2012

This specific branch is full of the worst staff and management.  They use to have such courteous and nice staff, but recently they changed to a whole new crew and they are a nightmare.  Each visit, I have not been greeted, every teller, including manager has had an attitude, and they are so unprofessional.  When I actually said that to them, they told me to go to another branch and refused to service me any longer. I have a lot of money in this bank and they refused service...I have never ever been told to go somewhere else for any type of service.  Save yourself the headache and go to another bank....

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Carefree Court Branch at Carefree, AZ
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Terrible
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by disgruntled100, Mar. 09, 2012

I asked about the status of my new card, since my old one was going to expire within the month and I hadn't received my new one.  The banker offered to order a backup one, but in the process inadvertently cancelled my existing card, interrupting the service.  Moreover, she claimed a rushed new one would come on a certain day.  It failed to arrive, and I took it upon myself to call the 800 number and inquire when it would come.  On the phone, they gave me a tracking number for the package, which said it was held at the FedEx location, probably explaining why it did not arrive at the branch.  (This in itself is a breach of security, no doubt.)  The banker refused to acknowledge this point, just saying she'd get back to me when it came, refusing to check herself for sure when it would arrive.   

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Stanford Campus Branch at Stanford, CA
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Stay Away
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by davswirld, Mar. 08, 2012

Since the purchase of Wachovia by Wells Fargo, I have had nothing but issues.  The bureaucracy creates an environment where no one is accountable, the branch manager claims no abililty to over-ride Corporate rules and any attempt to elevate leads one to the 800 customer service number where the agent can only take information down to open a complaint that someone will read within 24 hours...no promise of any timely follow-up.  Further the customer service can't even identify who is someone to contact who has authority over the branch manager.  Unbelievable.  I had a large bonus check (> 25K) being held for 9 days despite clear evidence from the paying bank that the check had cleared in 1 day.  And no one could help remove the hold and give me access to my funds.  Speaking to Daniel Perea, the Executive Corporate Assistant for John Stumpf, Wells Fargo CEO, I was told that the holds were legal and no one had the authority to release them even with the knowledge or evidence of the funds being collected.  So good luck banking with these guys.  I'm out of here as soon as they give me back my money & I can close my accounts.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Tacketts Mill at Woodbridge, VA
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Not Knowledgable
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by Consumer3, Mar. 07, 2012

I've had good customer service for the basic stuff but Wells staff need better training and communication for the more complex financial transactions.  My elderly father's IRA CD had matured and was facing rollover to an extremely low %rate.  The staff talked us into putting it into a high yield savings account.  AT NO TIME did they state that this action would result in a GROSS distribution of his IRA.  I assumed (wrongly) that we were just maximizing a better interest rate in a different savings vehicle but were keeping the funds in an IRA.  Unfortunately, I did not realize our error until I received his 2011 tax paperwork from Wells Fargo regarding the gross distrition.  Why the heck would we chase a minor interest yield difference of less than 1% versus a tax rate of 25% "income" on a $30,000 distribution?  It's a huge red flag! Not once did Well's staff explain that he would be cashing out his IRA.  Not once.  Well, needless to say we are moving the bulk of his money elsewhere.  I'm pretty upset by their lack of knowledge or lack of candor, whichever it is.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Park West Parkway Branch at Stockton, CA
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Wells Fargo Great Falls, Va.
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by twins99, Mar. 06, 2012

Ridiculous Bank.  I spend 2 hours + a month, every month, on tiny
issues that arise with our accounts.  Our business depends on deposits of small checks and if they bounce, we are charged a hefty fee each time.  We cannot charge this to anyone; it eats into our business.  Then we are charged a huge monthly "Paid and Deposited Items Fee".  
This is on top of no interest on our accounts (we may get .23 per month and usually have between $100K and $200K in our accounts.  
Now let me tell you about the unbelievable turnover there during the past few years.  At one point I could not find anyone working there who could actually speak or understand English.  Then they change our account designation/types every few months (??).    Then they bifurcate our business matters and personal, which are all linked so this doubles my inconvenience, especially as I can never reach the business banking person directly.   And one of the last ones they had embezzled a ton of money!  No surprise there, really -Auuggghh

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Great Falls Branch at Great Falls, VA
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WORST CUSTOMER SERVICE
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by handleytina, Mar. 06, 2012

I waited in line for 10 minutes, finally got to the teller and she informs me that the check i was checking has to be verified and because there was still a line, I would now have to wait in another line to be helped. the person who wrote the check was waiting for the call and it would have taken less than a minute, i waited in line like everyone else and should have been helped when it was my turn instead of being shuffled off to someone else. this is what happens when you have a bunch of 20 something year olds trying to run a business.  I waited another 15 minutes for a supervisor to get off of a phone call, after which she checked her personal cell phone THEN noticed I was waiting for her. I told her that I was very dissapointed in the experience I had and she was not apologetic. I have never received such poor customer service at a bank before. I will never go back to this location, they need to go to the Grossmont branch and take some notes!

* this review was made on Wells Fargo Bank, Rancho San Diego at El Cajon, CA
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