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Wells Fargo Bank, Review
Wells Fargo Bank, Review
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business owner
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by Gladys, Apr. 30, 2012
The service at this branch(Nassau Street) is excellent! Danuta is very helpful, knowledgeable and a great credit to your organization! Ranu is also extremely efficient,affable and well-informed. It is a pleasure to do business at your bank!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Princeton Branch at Princeton, NJ
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Gladys, Apr. 30, 2012
The service at this branch(Nassau Street) is excellent! Danuta is very helpful, knowledgeable and a great credit to your organization! Ranu is also extremely efficient,affable and well-informed. It is a pleasure to do business at your bank!!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Princeton Branch at Princeton, NJ
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Terrible Branch Manager
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by Hans, Apr. 28, 2012
I can not believe that Wells Fargo hires a branch manager
with such poor qualification like arrogant poor knowledge.
Her number one problem she is stuck off.
Number two . She does not know the privileges of
customer, and covers it with arrogance.
She is hurting the whole branch with her behavior
It is sad and true
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Rockledge Branch at Rockledge, FL
5 of 8 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Hans, Apr. 28, 2012
I can not believe that Wells Fargo hires a branch manager
with such poor qualification like arrogant poor knowledge.
Her number one problem she is stuck off.
Number two . She does not know the privileges of
customer, and covers it with arrogance.
She is hurting the whole branch with her behavior
It is sad and true
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Rockledge Branch at Rockledge, FL
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Crap.
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by goelsewhere, Apr. 26, 2012
SAD Customer service. Or lack there if.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Wilton Manors Branch at Fort Lauderdale, FL
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby goelsewhere, Apr. 26, 2012
SAD Customer service. Or lack there if.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Wilton Manors Branch at Fort Lauderdale, FL
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Run away!
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by sciteach, Apr. 25, 2012
Be very careful about doing any banking at this branch. The manager stated that he does not care what corporate customer service people say, he decides if he'll help you or not based on his perception of your attitude. There are much better bankers out there.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Ballard Branch at Appleton, WI
3 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Office Environment & Staff Waiting Time Other Servicesby sciteach, Apr. 25, 2012
Be very careful about doing any banking at this branch. The manager stated that he does not care what corporate customer service people say, he decides if he'll help you or not based on his perception of your attitude. There are much better bankers out there.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Ballard Branch at Appleton, WI
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Excellent Bank in US
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by Shashi, Apr. 24, 2012
Its a great pleasure to have Wells Fargo Bank in our neighborhood. What makes it best, is the staff in the bank. My wife and my personal experience with this bank has always put this bank an award winning bank. Store manager Jackie is a wonderful person and always takes care of my banking needs. I request wells fargo to keep Jackie for life time..Thank you again to all the staff of Wells Fargo Lacey branch.Both my Thumbs up for this bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Forked River Lacey at Forked River, NJ
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby Shashi, Apr. 24, 2012
Its a great pleasure to have Wells Fargo Bank in our neighborhood. What makes it best, is the staff in the bank. My wife and my personal experience with this bank has always put this bank an award winning bank. Store manager Jackie is a wonderful person and always takes care of my banking needs. I request wells fargo to keep Jackie for life time..Thank you again to all the staff of Wells Fargo Lacey branch.Both my Thumbs up for this bank.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Forked River Lacey at Forked River, NJ
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Great Manager!!!
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by jdenver323, Apr. 23, 2012
I banked with Wachovia for many years prior to the transition to Wells Fargo. I always appreciated the relationship that I had with my personal banker at Wachovia, or as I liked to call him, my \"PB\". I was very saddened when the change took place and my PB re-located to another branch. When I met the new manager of our new Wells Fargo branch, \"Josh Collins\", I not only found him very genuine, but as personal as any manager or banker I had ever encountered. Mr. Collins immediately reminded me of my relationship with my PB, but he wasn\'t just a personal banker, he was my Bank Manager, or as I like to say, my \"BM\". If every transition in life was as smooth and fulfilling as my BM made the transition from Wachovia to Wells Fargo, I would be elated. Mr. Collins \"attention to detail\" attitude shows that he is a BM that truly wants to leave you satisfied. I would highly recommend banking with this branch, and I can promise you that you will never find a BM that will leave you with as big of a smile as Mr. Collins
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, 75th Street Branch at Bradenton, FL
2 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby jdenver323, Apr. 23, 2012
I banked with Wachovia for many years prior to the transition to Wells Fargo. I always appreciated the relationship that I had with my personal banker at Wachovia, or as I liked to call him, my \"PB\". I was very saddened when the change took place and my PB re-located to another branch. When I met the new manager of our new Wells Fargo branch, \"Josh Collins\", I not only found him very genuine, but as personal as any manager or banker I had ever encountered. Mr. Collins immediately reminded me of my relationship with my PB, but he wasn\'t just a personal banker, he was my Bank Manager, or as I like to say, my \"BM\". If every transition in life was as smooth and fulfilling as my BM made the transition from Wachovia to Wells Fargo, I would be elated. Mr. Collins \"attention to detail\" attitude shows that he is a BM that truly wants to leave you satisfied. I would highly recommend banking with this branch, and I can promise you that you will never find a BM that will leave you with as big of a smile as Mr. Collins
* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, 75th Street Branch at Bradenton, FL
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AVOID LIKE THE PLAGUE!
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by LindaSue, Apr. 18, 2012
If I had the option to not give any stars, I would have. This branch does not deserve any. The employees are rude and uncaring. The supervisor is a twenty something peacock who's only concern is looking at himself in the glass. They failed to update my mother's information and did not renew her debit card. Then refused to give her her own money because her driver's license had expired. (She does not drive anymore.) She had to spend money to get an I.D. to get her Social Security deposit. Even though she had 5 other forms of I.D.!! I gave them a month to make it right and they refused to admit wrong. We are moving our accounts as soon as possible. I banked with Wachovia for 15 years with no problems. Wells Fargo has screwed everything up.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Deland Main Branch at Deland, FL
11 of 13 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby LindaSue, Apr. 18, 2012
If I had the option to not give any stars, I would have. This branch does not deserve any. The employees are rude and uncaring. The supervisor is a twenty something peacock who's only concern is looking at himself in the glass. They failed to update my mother's information and did not renew her debit card. Then refused to give her her own money because her driver's license had expired. (She does not drive anymore.) She had to spend money to get an I.D. to get her Social Security deposit. Even though she had 5 other forms of I.D.!! I gave them a month to make it right and they refused to admit wrong. We are moving our accounts as soon as possible. I banked with Wachovia for 15 years with no problems. Wells Fargo has screwed everything up.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Deland Main Branch at Deland, FL
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AVOID Bank
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by avoidwellfar, Apr. 17, 2012
Please, please avoid this bank. The District manager for the Wells Fargo's in the LA ~ Beverly Hills region - SHABNAM EBRAHIMI continues to harass employees by her scornful demeanor. Little do customers like myself know that giving employees a rating of a 3 or 4 jeopordized their jobs! Apparently Ms. Ebrahimi consistently belittles her employees and treats them in a self-deprecating manner. If your work is excellent Ms. Ebrahimi ignores it, and continues to treat you like trash. I am disgusted that poor employees have to suffer her wrath and live in fear, just because we can never report her to Human Resources since she is “district manager”—and DM’s, my friends, never get reported or reviewed. Be a warning to any CUSTOMER or EMPLOYEE - the Beverly Hills District is CORRUPT.
Very poor service in this particular branch as well.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, La Cienega & Wilshire Branch at Beverly Hills, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby avoidwellfar, Apr. 17, 2012
Please, please avoid this bank. The District manager for the Wells Fargo's in the LA ~ Beverly Hills region - SHABNAM EBRAHIMI continues to harass employees by her scornful demeanor. Little do customers like myself know that giving employees a rating of a 3 or 4 jeopordized their jobs! Apparently Ms. Ebrahimi consistently belittles her employees and treats them in a self-deprecating manner. If your work is excellent Ms. Ebrahimi ignores it, and continues to treat you like trash. I am disgusted that poor employees have to suffer her wrath and live in fear, just because we can never report her to Human Resources since she is “district manager”—and DM’s, my friends, never get reported or reviewed. Be a warning to any CUSTOMER or EMPLOYEE - the Beverly Hills District is CORRUPT.
Very poor service in this particular branch as well.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, La Cienega & Wilshire Branch at Beverly Hills, CA
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AVOID SHABNAM EBRAHIMI
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by avoidwellfar, Apr. 17, 2012
I am absolutely disgusted by Wells Fargo. District manager for the Wells Fargo's in the LA ~ Beverly Hills region - SHABNAM EBRAHIMI continues to harass employees by her scornful demeanor. She consistently belittles her employees and treats them in a self-deprecating manner. If your work is excellent Ms. Ebrahimi ignores it, and continues to treat you like trash. I am disgusted that poor employees have to suffer her wrath and live in fear, just because we can never report her to Human Resources since she is “district manager”—and DM’s, my friends, never get reported or reviewed. Be a warning to any CUSTOMER or EMPLOYEE - the Beverly Hills District is CORRUPT. BE WARNED!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Wilshire-Crescent Branch at Beverly Hills, CA
12 of 14 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby avoidwellfar, Apr. 17, 2012
I am absolutely disgusted by Wells Fargo. District manager for the Wells Fargo's in the LA ~ Beverly Hills region - SHABNAM EBRAHIMI continues to harass employees by her scornful demeanor. She consistently belittles her employees and treats them in a self-deprecating manner. If your work is excellent Ms. Ebrahimi ignores it, and continues to treat you like trash. I am disgusted that poor employees have to suffer her wrath and live in fear, just because we can never report her to Human Resources since she is “district manager”—and DM’s, my friends, never get reported or reviewed. Be a warning to any CUSTOMER or EMPLOYEE - the Beverly Hills District is CORRUPT. BE WARNED!
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Wilshire-Crescent Branch at Beverly Hills, CA
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best worker
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by Harley74, Apr. 13, 2012
Melissa is a very trust worthy person and she is always a happy person. if i had a bad day at work I go in there to cash my check. she lights up my day with her pretty smile and laughter.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lake Jackson Branch at Lake Jackson, TX
3 of 7 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Harley74, Apr. 13, 2012
Melissa is a very trust worthy person and she is always a happy person. if i had a bad day at work I go in there to cash my check. she lights up my day with her pretty smile and laughter.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lake Jackson Branch at Lake Jackson, TX
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Terrible bank
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by Andrew, Apr. 10, 2012
I have tried twice to establish accounts for legal purposes and they have been unable to handle it either time. As a result they lost significant accounts to another area bank.The bank officers seem like teenagers and cannot handle anything different. I agree with the other reviewers that they are untrained.
I am seriously thinking about moving my account.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Rio Rico Plaza Branch at Rio Rico, AZ
2 of 3 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Andrew, Apr. 10, 2012
I have tried twice to establish accounts for legal purposes and they have been unable to handle it either time. As a result they lost significant accounts to another area bank.The bank officers seem like teenagers and cannot handle anything different. I agree with the other reviewers that they are untrained.
I am seriously thinking about moving my account.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Rio Rico Plaza Branch at Rio Rico, AZ
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Bad service!
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by pjherbas, Apr. 08, 2012
Kregg was the rudest teller I hope he isnt a manager , I have always tried to be understanding but he rushed me through making a deposit , wouldnt cash my my check because he said it would take longer and said I could just use my debit card and I looked behind me there was no line ! , so rude !
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Fresh Market Provo Fifth West Branch at Provo, UT
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby pjherbas, Apr. 08, 2012
Kregg was the rudest teller I hope he isnt a manager , I have always tried to be understanding but he rushed me through making a deposit , wouldnt cash my my check because he said it would take longer and said I could just use my debit card and I looked behind me there was no line ! , so rude !
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Fresh Market Provo Fifth West Branch at Provo, UT
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They misplaced our money!!!!
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by Jen2012, Apr. 06, 2012
On 3 separate occasions this branch has managed to "misplace" our deposits. The only reason we got our money back was because my husband saved the receipt.
This is the worst branch I have ever had the misfortune of banking with.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Highland Park Branch at Highland Park, NJ
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Jen2012, Apr. 06, 2012
On 3 separate occasions this branch has managed to "misplace" our deposits. The only reason we got our money back was because my husband saved the receipt.
This is the worst branch I have ever had the misfortune of banking with.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Highland Park Branch at Highland Park, NJ
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Very Rude!
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by sabdtbrown, Apr. 06, 2012
I'm amazed at the rudeness at this branch. I used to be a WF customer in CA but left because of their customer service. I went today to buy a $25 box of pennies, as my kids collect old pennies. The woman very rudely let me know this would be the only time I could get one, as they only do that for their customers. Her attitude was horrible, to the point that I felt quite embarrassed and wanted to run out. I am a potential customer, and this bank would be much more convenient for me, but I'll never waste good business on any organization that treats current or potential patrons in this manner. I'll continue driving one town over, thank you. The only five star rating WF deserves is for consistently, as they are apparently just as rude no matter where you live.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Dayton Plaza Branch at Dayton, NV
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby sabdtbrown, Apr. 06, 2012
I'm amazed at the rudeness at this branch. I used to be a WF customer in CA but left because of their customer service. I went today to buy a $25 box of pennies, as my kids collect old pennies. The woman very rudely let me know this would be the only time I could get one, as they only do that for their customers. Her attitude was horrible, to the point that I felt quite embarrassed and wanted to run out. I am a potential customer, and this bank would be much more convenient for me, but I'll never waste good business on any organization that treats current or potential patrons in this manner. I'll continue driving one town over, thank you. The only five star rating WF deserves is for consistently, as they are apparently just as rude no matter where you live.
* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Dayton Plaza Branch at Dayton, NV
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Should I move my $40K?
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by Schaef, Apr. 05, 2012
We have over $40,000.00 in this bank. We are "platinum" members. Yet, when we arrived at this branch on Monday, afternoon April 2nd JUST to get a piece of paper notarized, we had to wait for 45 minutes for someone to take care of us. Lots of people were shuffling around doing various things and we continued to wait. We were told "you are next", yet people who arrived after us were taken first. Finally, after complaining twice, a "supervisor-type" lady took care of us. Her response, my all time favorite every time I hear it, was "sorry about that" (which always sounds "so sincere"). I would change banks if I didn't like their on-line banking system so much. Arrrgggghhh.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Mlk & Craig Branch at North Las Vegas, NV
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Schaef, Apr. 05, 2012
We have over $40,000.00 in this bank. We are "platinum" members. Yet, when we arrived at this branch on Monday, afternoon April 2nd JUST to get a piece of paper notarized, we had to wait for 45 minutes for someone to take care of us. Lots of people were shuffling around doing various things and we continued to wait. We were told "you are next", yet people who arrived after us were taken first. Finally, after complaining twice, a "supervisor-type" lady took care of us. Her response, my all time favorite every time I hear it, was "sorry about that" (which always sounds "so sincere"). I would change banks if I didn't like their on-line banking system so much. Arrrgggghhh.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Mlk & Craig Branch at North Las Vegas, NV
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Allowed charges on frozen acct- client passed away
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by MB07750, Apr. 03, 2012
After my father passed away, my mother had to go to this bank to close his account. She was given the run around so badly and even after the account was supposed to be frozen, the bank allowed all these charges to go thru, some of them FROM THE BANK itself. The account was overdrawn at this point and when my mother went in to collect the money on the account, they informed her about the overdraw. My mother explained to the employee that this account was supposed to be frozen and there should not have been any activity. The bank never took the charges back (even their own!) and the employee was very MEAN AND UNSYMPATHETIC with my mother. (Which honestly upsets me more than the money stuff! No one wants to hear that someone was mean to their mother!) No regard for what she was going through and the tons of paperwork that comes with a death in the family. This just added a ton of unnecesary stress and was really just cruel. None of our family or friends will ever bank there again!!! My Mother wound up not fighting anymore about the charges because it was too stressful and upsetting at the time and she didn't want to deal with a very rude employee anymore. (She was unable to get anyone else in the bank who could help her.) She should have gotten a couple thousand dollars to help pay for the funeral out of this account. But the bank thought it was more important to fill their own pockets. Stealing money from a widow is not the way I would want to do business. Someone at this bank messed up and didn't want to admit it or pay for it, and my mother didn't get the money she had a right to have - and needed too! I suggest banking elsewhere - there are other "small town banks" in the area who will not only get to know you personally, but who will care more about you, help you when you need it most and who will always do the right thing.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Monmouth Beach Branch at Monmouth Beach, NJ
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Overall Rating Office Environment & Staff Waiting Time Other Servicesby MB07750, Apr. 03, 2012
After my father passed away, my mother had to go to this bank to close his account. She was given the run around so badly and even after the account was supposed to be frozen, the bank allowed all these charges to go thru, some of them FROM THE BANK itself. The account was overdrawn at this point and when my mother went in to collect the money on the account, they informed her about the overdraw. My mother explained to the employee that this account was supposed to be frozen and there should not have been any activity. The bank never took the charges back (even their own!) and the employee was very MEAN AND UNSYMPATHETIC with my mother. (Which honestly upsets me more than the money stuff! No one wants to hear that someone was mean to their mother!) No regard for what she was going through and the tons of paperwork that comes with a death in the family. This just added a ton of unnecesary stress and was really just cruel. None of our family or friends will ever bank there again!!! My Mother wound up not fighting anymore about the charges because it was too stressful and upsetting at the time and she didn't want to deal with a very rude employee anymore. (She was unable to get anyone else in the bank who could help her.) She should have gotten a couple thousand dollars to help pay for the funeral out of this account. But the bank thought it was more important to fill their own pockets. Stealing money from a widow is not the way I would want to do business. Someone at this bank messed up and didn't want to admit it or pay for it, and my mother didn't get the money she had a right to have - and needed too! I suggest banking elsewhere - there are other "small town banks" in the area who will not only get to know you personally, but who will care more about you, help you when you need it most and who will always do the right thing.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Monmouth Beach Branch at Monmouth Beach, NJ
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Worst District Manager in BH area
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by WellsFargoisHorrible, Apr. 01, 2012
I am absolutely disgusted by Wells Fargo. District manager for the Wells Fargo's in the LA ~ Beverly Hills region - SHABNAM EBRAHIMI continues to harass employees by her scornful demeanor. She consistently belittles her employees and treats them in a self-deprecating manner. If your work is excellent Ms. Ebrahimi ignores it, and continues to treat you like trash. I am disgusted that poor employees have to suffer her wrath and live in fear, just because we can never report her to Human Resources since she is “district manager”—and DM’s, my friends, never get reported or reviewed. Be a warning to any CUSTOMER or EMPLOYEE - the Beverly Hills District is CORRUPT. BE WARNED!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Beverly Hills Pcs Branch at Beverly Hills, CA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby WellsFargoisHorrible, Apr. 01, 2012
I am absolutely disgusted by Wells Fargo. District manager for the Wells Fargo's in the LA ~ Beverly Hills region - SHABNAM EBRAHIMI continues to harass employees by her scornful demeanor. She consistently belittles her employees and treats them in a self-deprecating manner. If your work is excellent Ms. Ebrahimi ignores it, and continues to treat you like trash. I am disgusted that poor employees have to suffer her wrath and live in fear, just because we can never report her to Human Resources since she is “district manager”—and DM’s, my friends, never get reported or reviewed. Be a warning to any CUSTOMER or EMPLOYEE - the Beverly Hills District is CORRUPT. BE WARNED!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Beverly Hills Pcs Branch at Beverly Hills, CA
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Totally blew off my question.
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by Cosmikkdebris, Mar. 30, 2012
Most of the time the employees are really nice, but today the lady at the business counter totally blew off my question about my way 2 save account. I was in the middle of a sentence, and she interrupted me to talk to the guy behind me (I was being helped), and then proceeded to have a personal conversation with someone else behind the desk. I don't was to invade her privacy by giving her name here, but it started with a J. Being busy is no excuse for blowing off a customer thats done business with the company for 10 years. I'm pretty ticked off. I miss your old business counter guy, he was great!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Asheville East at Asheville, NC
2 of 2 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Cosmikkdebris, Mar. 30, 2012
Most of the time the employees are really nice, but today the lady at the business counter totally blew off my question about my way 2 save account. I was in the middle of a sentence, and she interrupted me to talk to the guy behind me (I was being helped), and then proceeded to have a personal conversation with someone else behind the desk. I don't was to invade her privacy by giving her name here, but it started with a J. Being busy is no excuse for blowing off a customer thats done business with the company for 10 years. I'm pretty ticked off. I miss your old business counter guy, he was great!
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Asheville East at Asheville, NC
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Offensive customer service reps and Rudy Alaniz
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by sadlydiscontent, Mar. 29, 2012
The customer service representative (if you could call it that) was offensive. He actually laughed when I told him I was in a hurry because I needed to pick up my disabled son from school and only needed 2 rolls of quarters in exchange for a $20 I had in my hand. I have never had to wait in line at another branch to get rolls of quarters when I have a corresponding bill. Are the employees at this branch trained at all on how to speak to clients and/or what services would be deemed "normal"? It certainly doesn't seem so to me. I called the branch to make a complaint, and accidently called another branch, which was very apologetic and couldn't understand how a Wells Fargo Enployee could react in such a way and she was determined to speak with the employee. At that point we realized I had called the wrong bank. I then placed a call to the right branch, and after branch manager Rudy Alaniz had me placed on hold for several minutes, he never returned my phone call. I'm sure there are people who are unemployed who could be hired to replace these incompetent and offensive employees. I have been a WF client for many years, the holder of several accounts, and have never encountered such shocking behavior.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Centerpoint Mall Branch at Oxnard, CA
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby sadlydiscontent, Mar. 29, 2012
The customer service representative (if you could call it that) was offensive. He actually laughed when I told him I was in a hurry because I needed to pick up my disabled son from school and only needed 2 rolls of quarters in exchange for a $20 I had in my hand. I have never had to wait in line at another branch to get rolls of quarters when I have a corresponding bill. Are the employees at this branch trained at all on how to speak to clients and/or what services would be deemed "normal"? It certainly doesn't seem so to me. I called the branch to make a complaint, and accidently called another branch, which was very apologetic and couldn't understand how a Wells Fargo Enployee could react in such a way and she was determined to speak with the employee. At that point we realized I had called the wrong bank. I then placed a call to the right branch, and after branch manager Rudy Alaniz had me placed on hold for several minutes, he never returned my phone call. I'm sure there are people who are unemployed who could be hired to replace these incompetent and offensive employees. I have been a WF client for many years, the holder of several accounts, and have never encountered such shocking behavior.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Centerpoint Mall Branch at Oxnard, CA
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Basking Ridge wells fargo
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by magicstar, Mar. 29, 2012
I feel like I was manipulated, when entering the Wells Fargo bank in basking ridge, NJ , holding a folder, an overly anxious personal banker asked what did I need. I said a cashiers check, and then proceeded to the teller. I was met with a $10.00 charge because, after 10 years of banking with Wachovia, I now have the wrong account for Wells fargo and they would have to charge me for the cashiers check. The teller said this can be solved by seeing the personal banker from earlier. I sat down with the personal banker, who quickly made me get a new checking account and then without asking gave me a money market account, and took my saving out of my way2save account and put it in the money market, NEVER explained there has to be a balance and that 75$ montly must go into the account from the checking. Then told me to pick out checks for my new account, said they were free. He also said when you get the new MAC card throw it out, it is useless, NOT true my old MAC was ONLY linked to my old account not my new one. Never once did he listen to why I did not want a new account, never once did he explain the money market account, and the checks were not free, 10% off. I went to another Wells fargo a week later, they closed the money market account, put my money back to the way2save, and said that he the personal banker did not have to open a new account, just give my old account a new name. I am still have problems getting all my direct deposits into the new account, and I am in fear of bouncing a check. This personal banker, must have had personal gains to opening up these two accounts, with out ever explaining anything to me. I feel that I was scammed in a way, and if the 2nd Wells fargo bank I went to, did not graciously apoligize, I would have taken all my money out of the bank that next day. As well as my childrens who also have separtate accounts with Wells Fargo. Please teach your employees, that customer service means everything being honesty and having integrity is what is important.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Basking Ridge Liberty Corner at Basking Ridge, NJ
4 of 4 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby magicstar, Mar. 29, 2012
I feel like I was manipulated, when entering the Wells Fargo bank in basking ridge, NJ , holding a folder, an overly anxious personal banker asked what did I need. I said a cashiers check, and then proceeded to the teller. I was met with a $10.00 charge because, after 10 years of banking with Wachovia, I now have the wrong account for Wells fargo and they would have to charge me for the cashiers check. The teller said this can be solved by seeing the personal banker from earlier. I sat down with the personal banker, who quickly made me get a new checking account and then without asking gave me a money market account, and took my saving out of my way2save account and put it in the money market, NEVER explained there has to be a balance and that 75$ montly must go into the account from the checking. Then told me to pick out checks for my new account, said they were free. He also said when you get the new MAC card throw it out, it is useless, NOT true my old MAC was ONLY linked to my old account not my new one. Never once did he listen to why I did not want a new account, never once did he explain the money market account, and the checks were not free, 10% off. I went to another Wells fargo a week later, they closed the money market account, put my money back to the way2save, and said that he the personal banker did not have to open a new account, just give my old account a new name. I am still have problems getting all my direct deposits into the new account, and I am in fear of bouncing a check. This personal banker, must have had personal gains to opening up these two accounts, with out ever explaining anything to me. I feel that I was scammed in a way, and if the 2nd Wells fargo bank I went to, did not graciously apoligize, I would have taken all my money out of the bank that next day. As well as my childrens who also have separtate accounts with Wells Fargo. Please teach your employees, that customer service means everything being honesty and having integrity is what is important.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Basking Ridge Liberty Corner at Basking Ridge, NJ
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