Wells Fargo Bank, El Paso West Branch

Name:Wells Fargo Bank, El Paso West Branch
Full Service Brick and Mortar Office
Review:857 client reviews
Location:6960 North Mesa Street
El Paso, TX 79912

El Paso County
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Phone:915-521-4044
FDIC Cert:#3511
Established:1981-05-14


The Bank

Name:Wells Fargo Bank
Concentration:All Other Specialization > 1 Billion
Established:1870-01-01
FDIC Insurance:1934-01-01
Holden By:Wells Fargo&Company
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:4836, view all, view on map
Website:www.wellsfargo.com
Total Assets:$1,764,272,000,000
Total Deposits:$1,518,051,000,000
Total Equity Capital:$165,473,000,000
Total Domestic Office Deposits:$1,496,763,000,000
Net Income:$3,573,000,000
Quarterly Net Income:$3,573,000,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:8%
Quarterly Return on Equity:8%
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Client Review

857 client reviews of Wells Fargo Bank scored 2 out of 5.

Mr. L. Arevalo
Overall Rating
Waiting Time
Other Services
by larevalo, Feb. 19, 2013

On Saturday, February 16, 2013, my wife and I went into the branch located on the corner of Mesa and Resler St in El Paso Texas.  We were seen by Hazel Guerrero a personal banker.

I proceeded to explain why were were there, and she immediately had an attitude and starting spouting things about the law and other such nonsense, not really listening to our concerns regarding some fees that were on my husbands account, it was a very stressing meeting considering when you go into a branch and are looking for assistance, and your met with blatant disregard it makes it even more difficult to get your point across, needless to state this young lady not only did not help us she went as far to say that this is not their problem and that my husband and I should be at the branch that opened his account, I was floored.  I was under the misconception that Wells Fargo is a big corporation, and that I would be helped in any Wells Fargo Branch, but according to Ms. Guerrero, that is not the case, then after upsetting me every more she got up and went and got her manager, which was a waste of time because he did nothing and literally stood by her as she told my husband and I to have a nice day with a snide smirk on her face.  This branch needs some re-training on Customer Service Skills.  I will never go back to that Branch and I will tell everyone how badly I was treated!!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, El Paso West Branch at El Paso, TX
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Wells Fargo lost a long time client!
Overall Rating
Office Environment & Staff
Waiting Time
by BvlgariGirl, Oct. 19, 2012

Been waiting for over an hour, just to be helped. Hearing one of the associates talk about personal home issues with a "customer" whom is surely his friend. I've been on the waiting list since over an hour, I don't think it's fair that a man just walked in and walked straight into the associate's office. Good thing I'm closing down my account. Thankfully I will not have to deal with this bank nor it's lousy "associates".

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, El Paso West Branch at El Paso, TX
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Hacked
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by o995A, Jul. 31, 2012

Our Wells Fargo account has been repeatedly compromised. With debit card charges in various different states. Each time a new debit card is issued and we are told the account is secure.  After Wells Fargo investigates,  we get a letter stating it was their error.  After this last time I told them we will be closing our account.  I don't know if they are doing this on purpose or not, but it doesn't seem write that I get a new protect yourself from fraud every time this happened and that I get their reps trying to sell me on more protection.  It should already be secure, it is a bank and a long standing one at that.  I suggest people monitor their accounts and move to a different bank, but always close your account after the first time.  We kept ours open because they suggested there was no cause to worry.  Well we were wrong, don't be a victim, this bank will not protect your assets.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, El Paso West Branch at El Paso, TX
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All Reviews...

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