Wells Fargo Bank, Review

Terrible
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by JKerouac, Mar. 11, 2011

My parents use this bank (they're new to it) because they're in assisted living next door. That's the ONLY reason. This "banking" facility is run by children and they're ridiculously unorganized and stupid. If they open a drawer looking for a form, that drawer is crammed with various papers. Shame on Wells Fargo for keeping this branch open. I'm trying to get my parents to move to a real bank.

* this reviewer has be with this bank for <6 months
* this reviewer had 6 - 10 banks before.
* this review was made on Wells Fargo Bank, Lake Murray Village at La Mesa, CA
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Horrible Customer Service / Oak Mountain
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by longtimecust, Mar. 09, 2011

We have been with this bank for 20 years and we have never been treated so poorly as we were at the Oak Mountain Branch in Birmingham. If it were not for the Riverchase branch we would have quickly changed banks. We had several questions about our account and the customer service rep actually started agruing with us and hung up in our face. WOW... wrong career for this individual!!

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Oak Mountain Branch at Pelham, AL
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VERY Ticked Off
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by Anonymous, Feb. 22, 2011

I first moved here from LA and had a wonderful experience with them.  The top manager was super friendly, exchanged lots of laughs, I felt at home.

However, I am trying to cash a $100 check with my nickname on it in place of my first name.  Unfortunately, to cash any check, you would need those exact names on the account.  I have other forms of I.D. such as social security card and naturalization forms, and the lady that picked up the phone when I called to ask about it was such a b****!  She couldn't even let me slide with a ONE HUNDRED DOLLAR CHECK, even with good standing history, etc. etc.  And I used to work for that damn institute.  

I am so furious as I am HUNGRY and need my damn money.  But of course, they are only looking out for themselves.  I would not recommend anyone to go to this branch.  Whoever that lady is that picked up the phone was straight RUDE.  So rude, I actually had to write a review about it.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hanford Branch at Hanford, CA
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President
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by BraziSr, Feb. 15, 2011

I've been a longtime Wellsfargo client, both business and personal.  Since this branch has moved to Keller Pkwy from Price, the service as deteriorated significantly.  It doesn't appear that the focus is on the customer.  Although they loudly say 'Courtesy' is there focus.  I would recommend the management take a closer look at how they treat customers as they enter into the bank.  What appears to be an attitude that 'it isn't my job' to greet customers is apparent.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Keller Branch at Keller, TX
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tickedoff
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by tickedoff, Feb. 08, 2011

I use 4 banks in the town. This is the worst bank. The staff is pathetic. It takes forever to even deposit money. One time waited for 20 min. I would not do business with this bank and specially with this branch. There is fee for everything. Do not breath, yawn or sneeze you might get charged.I made my feelings known to the manager Preston.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Dahlonega Branch at Dahlonega, GA
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Wells Fargo in Spearfish South Dakota
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by TheSeekerofTruth, Jan. 24, 2011

I had been banking with wells fargo since i was 16 and my mom and i opened my first bank account. while i lived in Texas, and had little to no money, wells fargo was great. when i graduated and went to college in SD things rapidly went downhill.  First of all, when i deposited some savings bonds that my parents bought for me when i very young, the tellers looked up the bonds and gave me the exact rate that they found for those exact bonds. 3 months later they decided that they felt they had given me too much for those bonds and pulled out over $300 w/out giving me any notice what so everof that happening just before 4th of july weekend. so everytime i used my debit card that weekend, they gave me a $34 over draft fee (12 times) i went through hell getting them to admit their mistake but they still would not credit me back all of my o/d fees. i was furious! so i paid off all of my fees zeroed out my balance and closed the account and went to pioneer bank and trust (also here in Spearfish. and they have been excellent by the way). about 6 months later i got a call from an outside collections agency saying that after i had zeroed out and closed the account, wellsfargo had put another overdraft fee on the already closed account, and that the account had charged off and been sent to an outside collections agency.... AGAIN I RECEIVED NO NOTICE THAT THIS WAS HAPPENING TO ME AND IT DESTROYED MY GOOD CREDIT! when i found out what happened to my credt, i called and spoke to a representative who notified me that she could find absolutely no reason that another o/d fee was assessed to my account and that she would have the branch manager call me back to get it resolved... NO CALL BACK!  I waited a week and called again. this time the representative reviewed the last call and informed me that he also saw no reason why this shouldve been done and that he would also have the bank manager return my call... AGAIN NO CALL BACK! So today i called and told them that i would hold until the manager could take my call.  When he finally answered my call, he claimed that there were no notes as to what had happened to my account or that i had called and requested to speak to him previously.  He also told me that it was my responsibility to bring the account current regardless of the legitimacy of the fees and that they had tried to send me notice in the mail but that it had been returned to them as a wrong address and then he read to me MY EXACT ADDRESS! He then started back peddling and making ridiculous claims to the extent that they do not make errors!!! finally he agreed that he would look more fully into my account and call me back later today... and i still have not heard back from him.  WELLS FARGO SPEARFISH BRANCH IS COMPOSED OF UNETHICAL, IMMORAL, THEIVES.  I HIGHLY RECOMMEND THAT ANYONE WITH ANYTHING AT ALL TO LOSE STEER CLEAR OF THEM!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Spearfish Branch at Spearfish, SD
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Grade "F" in Securithy + "F" in MAngaement
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by WhistleBlower, Jan. 24, 2011

by Whistle Blower
APTOS WELLS FARGO BANK DOORS LEFT UNLOCKED**OPEN** TWICE!!! once on New Years EVE 12/31/2010 and AGAIN!!! on Martin Luther King Day 1/17/2010. how many more times not witnessed??!! This 35 YEAR customer witnessed BOTH TIMES. On New Years Eve this customer spent 1 +1/2 hours of personal time to secure the bank by calling WELLS FARGO and SHERIFF. Customer Waited in front of bank pretending to be Bank Personnel apologizing for the bank being closed early. DID THIS FOR THE SECURITY OF THE BANK. Customer CALLED REPEATEDLY to get a Manager to COME LOCK BANK DOORS!!! AFTER the SECOND TIME DOORS LEFT UNLOCKED, Customer went into WELLS FARGO BRANCH to address concerns WITH MANAGER and REGIONAL MANAGER but was IGNORED and was ASKED TO LEAVE!! TOO BUSY TO LISTEN!!! ABOUT SECURITY BREACH!!! Customer has been in bank before while it was being robbed. Many other robberies executed at this branch!!! And at least once it was found out that it was an inside job!! HOW SAFE DO YOU FEEL?!?! about their security!!! HOW SAFE ARE YOUR BELONGINGS? GRADE "F" =FLUNKED in MANAGEMENT and "F" in SECURITY



* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Aptos Branch at Aptos, CA
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Very pushy bankers who don't know (or won't tell) all the facts
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by paminia, Jan. 13, 2011

The tellers are golden. Stay clear of the bankers! They are constantly trying to push new services on me. The latest is a special account they said I really needed to shop online from. Everything they said about the account, I didn't like, so they kept changing their story. They were wrong about so many things. Their error cost me $100 out of my savings until I called the 1-800 # and was told all the facts. I was shocked at how much the Ankeny branch banker left out. I was able to close the account and get my money back, but they'll no doubt get pushy again.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ankeny Branch at Ankeny, IA
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Worst Customer Service Ever! Stay Away!
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by Klynn, Jan. 05, 2011

My family has banked at Norwest and then Wells Fargo for years.  As homesteaders in NE, we have been pretty loyal to our banks throughout the generations.  Recently, at my mother's death, we counted on our "local" Wells Fargo bank to handle issues compassionately, professionally and, of course, accurately.  Not only did we receive rude and impersonal service from the branch manager, we have not to this date received POD funds even after presenting COD.  No calls were returned and no resolution to date.  Speaking of the phone line  - with the call-tree -- if you try to get a "live" local person -- it most often routes to national number.  Even my WF branch's officer in another state could not get through the line.  After attempting to leave messages through a "back line" from out-of-state, we reached an ag manager who initially stated that the branch manager, Troy, would return calls.  The branch manager, Troy, never returned our calls and continued to horribly botch our service.  My family and I will not stop until everyone we can possibly reach out to -- reads how horrible this branch is.  My hope is that someone in Wells Fargo will understand that it is a true black mark on the good name and strong brand to have such incompetent and incredibly inept leader(s) in this bank!  

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Hastings Main Branch at Hastings, NE
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Wells Fargo Greeley CO, Cottonwood Branch 16 st and 23rd ave
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by georgiegirl, Nov. 25, 2010

I went in to have a signature on some treasury documents witnessed, for the purpose of redeeming bonds from my mother's estate.  After a ten minute+ wait, the guy takes me into his office, doesn't have a clue.  He's never seen these treasury forms, used to redeem bonds that are inherited and over $1000 in value.  He calls someone that deals with the stamp that he's supposed to apply to my papers, they tell him to call "legal".  He calls, gets a wait recording, puts it on speakerphone, we proceed to wait for almost a half hour, during which I fell asleep in his office.  It was almost to the point of comical.  I told him to copy some of the documentation and get back to me.  I had brought the forms, the bonds, death certificates for both of my parents, a notarized document naming my sister executor, a notarized document, signed by my sister, giving me permission to deal with the bonds.  I go home, he calls 45 minutes later, says they can't do it.  Why?  The letter from my sister references my mother's estate, not my father's, whose name is on the bonds.  I explained that my father had passed 10 years ago, making the bonds part of my mother's estate (she passed in June).  Nope, can't do it, I'll need another letter from my sister, who just doesn't have the time to deal with this.  Meantime I'm trying to beat a year end tax deadline and get the bonds sent to the Fed. Reserve for redemption.  I asked to speak to the branch manager, he says "that's me".  Unbelievable.  I hung up.  I went to the branch at 58th ave and 11 st in Greeley, 10 minutes later I had my forms signed and stamped.  

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
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Wells Fargo Franklin Tn
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by janiceb, Nov. 17, 2010

I was swished over to this bank when Wachovia closed out. They have a terrible online banking system that doesn't give you the current infomation they are approximately 4-5 days behind, and if you call the 800 # they see the same thing. I had an overdraft, off only by a few $'s that turned into a serious situation for me. When I looked online I could see that a week ago I had a check bounce, but I didn't know who it was written to. As it turned out there was a check for $5.00 for the PTO that bounced 3 x's. And another for $40.00 a fundraiser that bounced 3 x's. I am sure they are happy they got their cash, but as a single parent with no child support and only a few $'s a month extra, this turned into a nightmare for several months. When I took the morning off to go in and talk with them, not realizing that they didn't open until "9"am. I waited for 45 mins in the lobby before I finally asked to speak to someone who said they would get back to me that day with some feedback because by that time I had to get into work. I never heard one word either way.
My plan had been to switch all my money to that account from Regions.. the only thing this bank did for me is help me to appreiciate my Regions account.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
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Banker have bad customer service @ the noriega branch, sf
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by cute, Nov. 12, 2010

Tellers are more welcoming and friendly then the bankers. The banker made me wait for a long time, did not check in and only took down my information when stated that she will take care of my account. I checked my account and it was not taken care of nor did I get a phone call as she stated.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
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WELLS FARGO, WOODED ACRES BRANCH, WACO, TEXAS
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by lmwoolf1953, Nov. 11, 2010

A BANK WITH A CIRCUS TYPE ATMOSPHERE AND A BRANCH MANAGER WHO DOES NOT KNOW HER RIGHT FOOT FROM HER LEFT!!! OPENED AN ACCOUNT ONLINE, 2 MONTHS LATER THEY CLOSED IT BECAUSE OF NEGATIVE INFO FROM CHEX SYSTEMS!!! HAD IT ALL CLEARED UP WITH CHEX SYSTEMS AND THE MANAGER OPENED ANOTHER CHECKING ACCOUNT FOR ME...10 DAYS LATER, THEY CLOSED IT AGAIN!!!! LIKE WTF???? MY INSURANCE DRAFTS AND EVERYTHING GOT MESSED UP!!! MANAGER REFUSED TO SPEAK WITH ME!!! I HAVE REPORTED THEM TO THE OFFICE OF THE COMPTROLLER OF THE CURRENCY, AS THE CLOSING BALANCES WERE INCORRECT!!! I EMAILED JOHN STUMPF, CEO OF WELLS FARGO ABOUT THE SNAFU'S!!! AND I WROTE TO WARREN BUFFETT, THE BILLIONAIRE INVESTOR, AS HIS COMPANY IS THE LARGEST SHARE HOLDER IN WELLS FARGO!!! TO WELLS FARGO, GOOD RIDDANCE!!!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
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wells fargo on Montana
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by SANTAMONICA, Nov. 04, 2010

The Montana branch is horrible! The parking lot is the tiniest I have seen, fit for 4 cars. So I was forced to park in the ATM slot, had no other choice. I was approached by perhaps a manager who was polite but upset I had parked there. The teller was an nice but very inexperienced and asked the same questions twice, either that or she had her mind on more important issues. I have over 4 accounts there and with the interest rates they offer, I may transfer everything to Citibank up the street.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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santa monica
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by SANTAMONICA, Nov. 04, 2010

The Montana branch is horrible! The parking lot is the tiniest I have seen, fit for 4 cars. So I was forced to park in the ATM slot, had no other choice. I was approached by perhaps a manager who was polite but upset I had parked there. The teller was an nice but very inexperienced and asked the same questions twice, either that or she had her mind on more important issues. I have over 4 accounts there and with the interest rates they offer, I may transfer everything to Citibank up the street.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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santa monica
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by SANTAMONICA, Nov. 04, 2010

The Montana branch is horrible! The parking lot is the tiniest I have seen, fit for 4 cars. So I was forced to park in the ATM slot, had no other choice. I was approached by perhaps a manager who was polite but upset I had parked there. The teller was an nice but very inexperienced and asked the same questions twice, either that or she had her mind on more important issues. I have over 4 accounts there and with the interest rates they offer, I may transfer everything to Citibank up the street.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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poor customer services by there manager
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by brown, Sep. 24, 2010

wells fargo palos verdes is the worst place to do business.. There customer services sucks ,The manager by name laurena luna has trun that place to night horror there customer services is very very poor,I went there to cash a chaque.cos I don't look spanish there manager gave me an altitude and left me behind to deal with a spanich guy of which  I came befor the guy ,I was so pissed up I have to leave and go to citi bank and open up another account cos my plans is to open a new account with them since the people i did some work paid me with wells fargo check which runs in some thousands..The lady by name Laurena Luna sucks....

* this reviewer had 1 - 2 banks before.
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customer service
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by Sick of poor service, Sep. 08, 2010

I am extremely dissapointed in this branch, their drivethru seriously takes 10 minutes for a simple deposit and they are always pushing for new services, it's like they don't want to give you a reciept unless you agree to a new product.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
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Dana
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by Dana5, Sep. 03, 2010

This is the closest Wells Fargo to my house - I'm going to start driving further or change banks.  The tiny akward parking lot is never safe to get in and out of for starters and the service (not the tellers) in poor.  The tellers are always nice - give candy to the kids (which is nice) but if you are doing anything besides making deposits or withdrawals -go somewhere else.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
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Terrible Service
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by Will, Sep. 01, 2010

The ATM machine at this location is the worst of all I've ever seen. You go to be very careful not to get your car scratched on either side after you're done at the machine.

The average wait time for a drive-through desposit is much longer than that at other local banks such Community State bank.

An much more ...

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
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