Wells Fargo Bank, Review

Worst Banking Experience Ever!
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by owlcityguy1, Oct. 24, 2012

I have been in customer service for 10+ years and this is the WORST staff I have ever come across.Rude beyond belief. I drive over 15 minutes out of the way to avoid this bank at all costs. Jessica Young is the worst here. She completly ruins my day everytime I am forced to go there. She has no manners, yelled at me, pops her gum right in my face, and is so arrogant. She never helps me with any of my questions and is only there to chat with other employees. Until she leaves or gets fired I will never bank there again. She acts like she can just apply her makeup at the desk and yell at everyone who comes to her counter. I really hope wells fargo looks into this matter.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Chaparral And Hayden Branch at Scottsdale, AZ
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Didn't think it could get any worse, until.......
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by TheWellWasPoison, Oct. 24, 2012

A few days ago I posted the "they were terrible in 1997..." review, and now I have another story illustrative of the Wells Fargo experience. I went to the Madison location to close my account and withdraw the last bit of money from my account. I waited in line for nearly 10 minutes while the ONLY attendant helped the ONE person that was ahead of me. Two were at the drive-through counter, and two people walked around looking useless and not helping anyone (he did ask me how I was doing -I lied and said "fine"). I finally got to the counter and said I would like to close my account. The lady told me I had to meet with a financial officer, or something like that, and told me they were all very busy and maybe I should come back tomorrow. UNBELIEVABLE!!! Even leaving this dumb bank is a hassle!

* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Madison East Towne Branch at Madison, WI
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Customer Service??
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by Greenley, Oct. 23, 2012

You know, Ive been shocked and disappointed with this bank before but have never written a review, I guess its time I start opening my month when I feel like something is just WRONG. If you have an account with Wells Fargo, you can buy a money order from them for five dollars, or you can go to Martins Grocery store beside Target and pay fifty nine cents for one,.... enough said for now.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Culpepper Marketplace Branch at Culpeper, VA
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Save your sanity
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by shameonyou, Oct. 23, 2012

Lesley, Lesley, Lesley... I've been with the bank since moving to Florida.. you can't avoid this nasty lady if you bank here..

Anytime they have a pleasant person, they last no more than 6 months and onward they go.. the long-time employees like Lesley are not happy and ruin your day just for needing to visit a branch. I stay because they are within walking distance to my home and that's the ONLY reason.  

Seriously Wells Fargo.. with everyone out of work, can't you find some Pleasant folks who are genuine and not bible thumping psycho paths to work for you?

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Ormond Beach at Ormond Beach, FL
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They were terrible in 1997, and they're still terrible now.
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by TheWellWasPoison, Oct. 22, 2012

I banked with Norwest for years until they were bought out by Wells Fargo. I stuck around for a while but the increasingly terrible service and escalating rates drove me away from them in 1997. Fast forward to 2012 (after many happy years with Summit Credit Union). I decided to buy a car in Florida and didn't want to carry cash with me while flying from Madison, WI. I could not find a bank down there that would cash any sort of certified check or money order on the same day and was forced to take the option of opening an account with Wells Fargo, depositing CASH in my new WF account, then pulling it out the next day when I arrived to Ft. Lauderdale, FL. The staff in Madison were actually helpful and friendly, but when I got to FL it was a different story. I was at the teller counter for 55 minutes trying to get my money withdrawn. Despite having a CASH deposit ticket from the day before, the business card of the supervisor from the Madison location, the name of the teller that assisted me at the Madison location, an airline ticket stub showing I just flew from Madison to Ft. Lauderdale, my valid driver’s license and passport THE CRAZY BLONDE FOOL BEHIND THE COUNTER STILL REFUSED TO GIVE ME THE MONEY FROM MY ACCOUNT!!! She stated there wasn't a signature on file in the Wells Fargo computer,,, WHAT???? How is that my fault -and why did it take her almost an hour to figure out the solution.

How is it that a company can suck this bad for so long and not go out of business? I'm NEVER dealing with Wells Fargo again. Do yourself a favor and bank with a local credit union.


* this reviewer has be with this bank for <6 months
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Madison East Towne Branch at Madison, WI
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Wells Fargo lost a long time client!
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by BvlgariGirl, Oct. 19, 2012

Been waiting for over an hour, just to be helped. Hearing one of the associates talk about personal home issues with a "customer" whom is surely his friend. I've been on the waiting list since over an hour, I don't think it's fair that a man just walked in and walked straight into the associate's office. Good thing I'm closing down my account. Thankfully I will not have to deal with this bank nor it's lousy "associates".

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, El Paso West Branch at El Paso, TX
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Really? Are You Kidding Me?
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by Argh, Oct. 17, 2012

WF Eden Prairie is so unbelievably bad. I could have written earlier but just came across this spot.  They cycle employees through here almost on a daily basis.  I have seldom seen the same face twice. I agree wholeheartedly with another reviewer that asking me 3 times how I am doing is not great customer service.  It is annoying.  Stand behind the desk and assist with my transaction so I can get out.
Last week I made a $1000 cash deposit at the drive through.  After being acknowledges by a teller it took him almost 10 minutes to come back to me to say all he had was my deposit slip and needed the cash.  What?  Are you kidding me?  So we went round and round and I just refused to leave.  He finally came back with an apology that the cash had fallen on the floor?  Hmm?  Really?
I just called their local number to inquire about a safety deposit box and the person answering the phone wanted my name and account numbers, 4 digits from my social, etc.   I told her it was not necessary for my question and she got defensive.  I explained the information I was looking for and she still wanted the information so I caved in but was angry.  It added more time to the call while I looked it up.  Then she admits although I called a local number she was in another state and she would have to call them.  So she did and then came back another 15 minutes later only to tell me she could not reach anyone and I could call them later with the number she would give me.  So she gives me the exact number and when I told her that was how I reached her she was confused and did not believe me.  Then she asked what I wanted a safety deposit box for!  Really?  I told her the question made no sense and just hung up.  Almost 30 minutes to ask a basic question, still no answer, but if I drive over I know there will be 3 people waiting to pounce on me to ask about my day.  This bank has no common sense and I am closing everything and heading to the credit union down the street (SPIRE).  This place exhausts me.

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Eden Prairie Branch at Eden Prairie, MN
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Horrible Customer Service!
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by stacy8316, Oct. 15, 2012

Will be pulling my accounts from this bank! Horrible customer service. Trying to set up online business banking is a joke! Would recommend any other bank but Wells Fargo! The only person willing to go out of there way and above and beyond is Robert McCommons my Mortgage Consultant. The greatest experience through any of the banks that we are with would be with him.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Falls Of The Neuse Branch at Raleigh, NC
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Horrible bank, all around! You will be treated poorly like they could care less about you as a customer..
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by lifelongaaskan, Oct. 13, 2012

The manager said she has to go if I am going to talk to her rudely.  WTF?  Why am I even talking to this bank, I thought to myself.  When u call to let their 800 # know, they let u explain everything, then ask if u want their supervisor.  This sounds crazy just writing this.  Probably best to just not bank with Wells Fargo.  Any other b ank or credit union will be better, who wants to feel like that?  Not me, thats for sure!  :)

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Dimond Mall Branch at Anchorage, AK
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Absolute worst service. Over 250 people rate this branch and its staff horrible. Quite revealing!
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by customer11, Oct. 11, 2012

Their customer service is horrible, their staff is very rude, their mortgage service is atrocious.  They do not keep you informed through the process.  I recommend contacting another branch.  Michael Agnew and Stephen Morris specifically are the worst for any job.

* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Bethesda Branch at Bethesda, MD
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Agreed. Bad Branch. Horrible Customer Service
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by 0customerservice, Oct. 10, 2012

Wells Fargo in general is a horrible bank who could care less about its customers.  Their customer service is horrible and very rude.  Their mortgage service is horrible.  They do not keep you informed through the process.  I plan to move all of my accounts from this bank - cancel the current loan process ( I had two in-process ) and find another bank who will value my business.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Thruway Branch at Winston Salem, NC
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Bad branch . Worst customer service
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by Natural, Oct. 09, 2012

I brought the check from my credit card company to deposit in my checking account she didn't want n not allowed my deposit even another wfargfo did that before

* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Irvine Branch at Irvine, CA
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horrible experience
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by hjnelson, Oct. 08, 2012

My husband and I have been weelsfargo customers for about 7 years. I recently lost my job and got in a car accident. As a result our savings account balance went into the red approx. $100. 2 weeks after we first went negative I went into the Loop 288 Wells Fargo Branch with $3500 in CASH appolgizing for our slip up and wanting to square things away on our negative balance. The branch manager Jeremy told me that he would rather not have my husband and I as checking and savings customers but was happy to keep us home mortgage customers (as our a,ccount has never been late) he then informed me my account was frozen and they would hold all the money in our checking account for 2 weeks. He also would not take any of my cash to clear up our negative saving balance or transfer any funds from our checking to cover it.

I would rate this branch as HORRIBLE! That same day I went to Chase with my $3500 and opened an account with them.

I received a call from wells fargo loss prevention appologizing for the managers unprofessionalism trying to keep us as customers. We declined.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Denton Crossing Branch at Denton, TX
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Beware of ***
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by TheSasquatch, Oct. 05, 2012

I've had the same checking account with WF between 15 to 20 years. I've had several mortgages with them and still they have the mortgage to one of my homes. Last week I went into a local WF mortgage location to re-fi another house but the difference in the monthly payments wouldn't have been significant so I left things alone.
I liked Wells Fargo that much to send them as much business as I could. This week however things changed!!

Monday: I went to this location to send out a wire transfer and to prevent a payment from posting and was told to open a savings account and transfer the funds into it. Then I was told to keep (withdraw) the funds because the checking account would pull from the savings account, so I withdrew most of the funds in the savings account but left enough to cover any inbound checks. Being after the cut-off to send a wire (1:30 PM) I was asked to return the next day and they could send it then.

Tuesday: In an attempt to wire out $944 I was told to place the funds back into the checking account so I did. Before placing the funds into the account three checks posted and bounced costing me $75 in overdraft fees. Seems even though I was "advised" by the bank that funds would be pulled from the savings account OOPS, they forgot to enable the savings account with overdraft allowing the transfer to the checking account. So I could have left all the money in the savings account which would have then allowed my wire transfer to have gone through. With the overdraft charges I no longer had the funds to send the wire so I left and returned with more cash. At this point I was again told everything's fine and the wire is ready to go. Before I left I phoned Wells Fargo and they did credit me with half the overdraft charges ($37.50) which might sound fantastic but if it wasn't for the bad advice of *** and the forgetting to enable both my accounts together I wouldn't have gotten the first bounced check in my life of almost 60 years.

Wednesday: I receive a phone call from *** asking me to return to the bank, seems someone forgot to have me sign the outbound wire. I went to the bank - signed the paperwork and was told several times not to worry the wire WILL go out. I asked if I should return or call to verify it did but was told again, it's not necessary the wire will go out.

This wire transfer was to a company that oversees 12 world-wide businesses I do business with from home. If they don't receive payment within 72 hours after the close of the transaction (24-hour grace period) the account is blocked and any credit cards / addresses / phone numbers associated with the account are (as they say) blacklisted.

Thursday: That evening (not in the AM) after seeing funds back in the account I paid another mortgage and withdrew a few bucks.

Friday: I connect to find I no longer have access to any of my business accounts. I call one the most recent customers to find they didn't receive payment for Sunday's account (You know, the $944 wire that I was promised would go out two days ago). Again I go to WF and ask *** why didn't the wire go through but the bigger question was "Why wasn't I called or contacted?" *** said she'd find out as I waited for her return. After 24 minutes (no kidding, 24 minutes) she returned and tried to tell me there wasn't enough funds in the account and she proceeded to tell me how wrong I was while she pointed out the errors of my ways with the printout of my account. As she continued I pointed out she was looking at the wrong dates. Once she realized this (and she did) she really had nothing to say. By this time knowing not only has she caused me to get the first bounced checks of my life but her ignorance of her own job has caused my business accounts to be blocked permanently. Well with all this and her sitting there still denying any wrong-doing on her part I started getting pi$$ed so I asked her to go back to School or maybe get some training that would prevent her from doing this to anyone else in the future. Yea, she didn't care for that bit of truth and while only raising her voice slightly that was enough to get me going. I wasn't able to finish the third string of %#&^ I was throwing her way before being asked to leave.
I only dealt with one person throughout all this so while the tellers are probably highly educated and very helpful, beware of the only female sitting at a desk in front of the offices.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, 6th Street Plaza at Corona, CA
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Wellsfurious
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by Wellsfurious, Oct. 04, 2012

The 2nd Avenue Wells Fargo has by far the worst customer service I have ever encountered. Led by Randall Pollack, the branch manager, the employees at this branch are uninformed, rude and completely unhelpful. I recently called this branch for 30 minutes before the phone was answered.i was transferred 3 times and ended up speaking with a woman whom I was told could transfer funds from one account to another. We spoke for ten minutes before she decided she could not perform this task. After receiving no return call from the manager, I called the branch at 1st and Steele. The phone was answered immediately by a pleasant, knowledgeable person who transferred the funds. I will be banking at First and Steele from now on!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Cherry Creek Branch at Denver, CO
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Bank Teller Sexual Harasses Clients
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by noinfo, Oct. 03, 2012

Wells Fargo bank at 3506 Mount Vernon Ave, Alexandria VA

I feel uncomfortable with the African Men who works as a teller.  He is unprofessional, leers at me, and makes inappropriate sexual comments.  I am afraid because he has access to my home address.         


* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Del Ray at Alexandria, VA
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Home Loan
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by LR707AR, Oct. 02, 2012

I was referred to Wells Fargo for a first time home loan and my initial visit was a good one and I thought we'd be off to a good start. However as the process took place and they pulled our credit I was told I had to bring in a few things to clarify some questions on my report. I had student loans that are in deferment at this time so they needed a paper from the loan place to know what the tentative monthly payment would be I inturn get that info and took it to their office. She said then tells me that she will look over everything and get back to me within the week.  It's been 2 1/2 weeks and I have called many times and left numerous messages and still no return phone call. It's frustrating enough to buy a home, let alone have a loan officer never to return phone calls after pulling credit and I have to start the process elsewhere. I DO NOT RECOMMEND WELLS FARGO in Yakima, WA

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, West Yakima Branch at Yakima, WA
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Not What I Expect
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by SherlockHomie, Oct. 01, 2012

I'm pretty sure that the only person at this bank who knows anything about banking is the manager, and that is doubtful.  I spoke to the Operations Service Manager, and they said they were "not a banker."   I spoke to No. 2 and they might have well been a Jiffy Lube Asst. Mgr.  Had never heard of online brokerage.  A staff person took a message from me and completely misspelled my name so bad.  So these people don't even get customer service.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Encino Town Center Branch at Encino, CA
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Ms.
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by CSchultz, Sep. 27, 2012

Get a load of this.  I wrote a check to my sister and I only put her last name on the check.  She signed the check and tried to deposit it in her bank account at the Mequon Wells Fargo.  The bank would not let her deposit the check because her first name was not on the check.  She went down the road, opened a new account at another bank and deposited the check.  This bank is filled with idiots.

* this reviewer has be with this bank for >10 years
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Mequon Branch at Mequon, WI
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C. Schultz
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by CSchultz, Sep. 27, 2012

I have had nothing but problems with the Mequon, Wis. Wells Fargo bank.  My husband and I had our mortgage with this bank for over 20 years and we had our business checking account with this bank for 30 years when I made the big mistake of taking $400 in cash into the bank and asking to buy a money order with the cash.  Because our business checking account only had my husband's name on it, the Mequon Wells Fargo refused to sell me the money order.  NOW REMEMBER, I HAD THE CASH IN MY HAND.  The people in this bank are completely nuts.  We closed our account and got a new mortgage.  I am done with them.  My friend just told me that she tried to deposit money into her kid's account and the same bank refused to take the money because her name was not on the account.  How dumb are these people?

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Mequon Branch at Mequon, WI
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