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Wells Fargo Bank, CENTERPOINT MALL BRANCH
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865 client reviews
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| Name: | Wells Fargo Bank |
| Concentration: | All Other Over 1 Billion |
| Established: | 01/01/1870 |
| FDIC Insurance: | 01/01/1934 |
| Holden By: | WELLS FARGO&COMPANY |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 4252, view all, view on map |
| Website: | www.wellsfargo.com |
| Total Assets: | $1,698,675,000,000 |
| Total Deposits: | $1,417,132,000,000 |
| Total Equity Capital: | $170,296,000,000 |
| Total Domestic Office Deposits: | $1,397,345,000,000 |
| Net Income: | $17,002,000,000 |
| Quarterly Net Income: | $5,948,000,000 |
| Return on Assets: | 1% |
| Quarterly Return on Assets: | 1% |
| Return on Equity: | 14% |
| Quarterly Return on Equity: | 14% |
| More... | |
Client Review
865 client reviews of Wells Fargo Bank scored 2 out of 5.
Offensive customer service reps and Rudy Alaniz
Overall Rating
by sadlydiscontent, Mar. 29, 2012
The customer service representative (if you could call it that) was offensive. He actually laughed when I told him I was in a hurry because I needed to pick up my disabled son from school and only needed 2 rolls of quarters in exchange for a $20 I had in my hand. I have never had to wait in line at another branch to get rolls of quarters when I have a corresponding bill. Are the employees at this branch trained at all on how to speak to clients and/or what services would be deemed "normal"? It certainly doesn't seem so to me. I called the branch to make a complaint, and accidently called another branch, which was very apologetic and couldn't understand how a Wells Fargo Enployee could react in such a way and she was determined to speak with the employee. At that point we realized I had called the wrong bank. I then placed a call to the right branch, and after branch manager Rudy Alaniz had me placed on hold for several minutes, he never returned my phone call. I'm sure there are people who are unemployed who could be hired to replace these incompetent and offensive employees. I have been a WF client for many years, the holder of several accounts, and have never encountered such shocking behavior.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Centerpoint Mall Branch at Oxnard, CA
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
Overall Ratingby sadlydiscontent, Mar. 29, 2012
The customer service representative (if you could call it that) was offensive. He actually laughed when I told him I was in a hurry because I needed to pick up my disabled son from school and only needed 2 rolls of quarters in exchange for a $20 I had in my hand. I have never had to wait in line at another branch to get rolls of quarters when I have a corresponding bill. Are the employees at this branch trained at all on how to speak to clients and/or what services would be deemed "normal"? It certainly doesn't seem so to me. I called the branch to make a complaint, and accidently called another branch, which was very apologetic and couldn't understand how a Wells Fargo Enployee could react in such a way and she was determined to speak with the employee. At that point we realized I had called the wrong bank. I then placed a call to the right branch, and after branch manager Rudy Alaniz had me placed on hold for several minutes, he never returned my phone call. I'm sure there are people who are unemployed who could be hired to replace these incompetent and offensive employees. I have been a WF client for many years, the holder of several accounts, and have never encountered such shocking behavior.
* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Centerpoint Mall Branch at Oxnard, CA
4 of 5 people found this review helpful. Was this review helpful to you? Yes, No Report Abuse
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