Wells Fargo Bank, Review

Stay away- run as fast as you can
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by OLDLADY, Feb. 08, 2013

I refied with this bank. They were just supposed to lower my interst rate. After it was said and done. I lost 15 years of payments and have a new 30 year loan, and now I owe $180 G. I only paid $123G for the house.



They said I should open a checking and savings account. Ok fine, They never told me there is a $10.00 a month service charge for a savings account.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, East Brunswick Branch at East Brunswick, NJ
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needs to hire more staff
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by Michelle9035, Feb. 04, 2013

There are always huge lines and 2-3 bankers tops. I drive out of my way to avoid this bank

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, I-20 And Wheatland Branch at Dallas, TX
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Mrs.
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by LLLLL, Jan. 29, 2013

Awful!  I will be changing to another institution when I have the time.  I have had a checking account with them since 1990 (when it was Norwest).  I have had lots of problems over the years with service charges, etc.  I went in to convert my account to something that would work w/o fees since there is currently little activity on my account.  The PB was not knowledgeable (actually got her twice.....first time I ran out of time after a half hour sitting at her desk), she had a don't care attitude and didn't refund the fees that we had discussed crediting back to my account.  I have talkied to the branch manager twice regarding this visit and left her another voicemail.   I have yet to see the full customer satisfaction credit or a pin# for my new ATM card.  Not what I would expect for any customer especially after 23 years!!  I have done lots of  other business there in the past as well.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Waukee Branch at Waukee, IA
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Do not use this bank!
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by Puffy, Jan. 28, 2013

Was lied to by management about excessive fees.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Port Orange Branch at Port Orange, FL
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The VERY Worst!!!
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by KINDPRO, Jan. 26, 2013

My business has been banking with Wells Fargo for over 8 years.  Last year we finally decided to go with another bank.  Nobody is perfect, and we have put up with the errors and incompetency from bank tellers, and incompetency, laziness and sheer "I Don't Care" attitudes from bankers at Wells Fargo; but, we had the last straw when this particular bank misplaced two deposit checks worth $8K and my business didn't have enough funds to cover our payroll.  The person who identified herself as the "manager" tried to be inappropriately humorous about the entire situation, making very inappropriate and childish jokes, and finally told me that she couldn't help me--that I had to call the Wells Fargo (800) number and speak to a banker there because she couldn't access information she needed from the computer system at the Lomas Branch.  She didn't even offer to call them for me while I was at her office!?  I was so angry; she kept making jokes, and eventually the guard came by when I began to question her as to why the Lomas Branch bank could not help me resolve my matter right then and there.  I was not yelling; I was not using bad language; I was frustrated and only questioning; yet, the guard felt he needed to come by and asked me directly if he could help me.  "Can you get me my $8000 dollars back?"  I am not sure why this branch is allowed to continue as it is, with the most unreliable, unprofessional, rude, and self-righteous people who only pretend to be bankers.  I hope Wells Fargo gets to the point  where it will fail and shut down.  If it ever gets there, I won't be surprised.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Lomas Branch at Albuquerque, NM
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Bill
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by BillG, Jan. 25, 2013

First the girl that greeted me was texting on cell phone. WHen I said my ATM card was not working she talked down to me like I was stupid. I only had short time during lunch do not need to be lectured at on using a ATM card. Just going to get new card and maybe new bank.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Bartow Branch at Bartow, FL
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Me
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by m9889, Jan. 23, 2013

Waited over an hour to see a customer service rep. regarding a fee charged to me. Once I was able to see someone the matter did not get resolved and I was told that the manager would have to approve the fee waiver and someone would call me back later. They called back to say that they would only refund half of the fee.I have been with First Union/Wachovia/Wells Fargo for 22 plus years and have 5 accounts with them. So looking forward to ending this relationship in the near future.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Porter's Neck Branch at Wilmington, NC
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Not here, no way
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by HarveyB, Jan. 14, 2013

I tried to set up an attorney account as I am required to do to practice in New Jersey.  This bank just cannot do anything right.  I wasted so much time, never again.

* this reviewer has be with this bank for <6 months
* this reviewer had >10 banks before.
* this review was made on Wells Fargo Bank, Camden Branch at Camden, NJ
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They WILL NOT GIVE ME MY MONEY
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by joel0912, Jan. 11, 2013

The have my money in a closed account, I have a checking account with them. I told them hey just move my money into my new account. They said I had to wait but its my money and they didn't want to give it to me early because they can't take a lose from my employeer.my employeer told me they would send them a letter saying they would not pull the funds. The branch and service manager WHERE EXTERMELY rude! refused to help me or call me back, he went to lunch and never called back and I called the 800 number three times and each time I was told differen information. they are just gonna brush me under the rug and keep my money.

* this reviewer has be with this bank for <6 months
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Breckenridge Branch at Duluth, GA
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Maddie
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by Maddie, Jan. 05, 2013

Horrible, horrible, horrible!
Longest wait time, ALWAYS an incredibly long line.
Most, not all, tellers have an attitude.
They don't utilize their personnel well, hence the l-o-n-g line.
This is a management issue.
Worst WF I've ever been in.
Save yourself the grief, go to another branch.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, 38th And Pecos Branch at Denver, CO
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Pregnant customer denied rest room services
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by Melinda, Jan. 03, 2013

Notice the plaque behind the tellers: "We have one very powerful business rule. It is concentrated in one word: courtesy"- Henry Wells 1864. I say the courtesy and service we received on 12/28/12 died when he did. First,visiting here from florida we stop in to get a copy of our statement for the nursing home where my mother is after a stroke (by the way we had power of attorney. After 20 minutes of waiting they can not give us the information but will email it to the nursing home. While waiting, I stp next door to Citizens Bank for statements copies for the same purpose. Upon returning , which only took 7 minutes( we actually needed 6 copies instead of 1). My pregnant daughter of 6 months ask " can you do me a favor, I need to use the rest room" Tell me, how do you look a customer in her face and say " we don't have public facilities". And now I'm trying to followup with the letter being emailed to the nursing home and no one's answering the phone 215-885-4302. Really people, we have been with Wells Fargo since they bought out Wachovia. So glad I bank with Florida Bank real customer service people. Thanks for giving me a reason to remove my money and get an extra $25.00 for referral.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Glenside at Glenside, PA
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I've switched Banks due to fees!
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by Debby, Dec. 31, 2012

I have banked here for 20 years.  After they started charging all these fees to keep my money in their bank I switched to a Credit Union.  I'm finding that a lot of people are doing this.  Too bad by the time they realize this was a bad move it will be too late.  I will never go back!  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Iliff And Buckley Branch at Aurora, CO
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Disabled person made fun of by bank teller....12-21-12
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by buza, Dec. 27, 2012

I went in to make a deposit on December 21st, 2012th 4:43PM.  I went to the open teller who was at the seated wheelchair window.  She was a lovely young gal. Yuliya.  I sat down and immediately told her I had a voice disability and told her I hope she can understand me when I speak.  Suddenly the male teller (Alex?) who was assisting a blond headed woman in her late 50's spoke to me over the divider wall.  He interrupted me as I was directly speaking with MY teller.  He said "My Precious" directly to me and laughed.  I looked up at him and said "excuse me?" .  He then followed with more laughter and said, "you know, Lord of the Rings".  He was making fun of my voice, Robert. Yes...I do sound like Gollum.  It was very embarrassing and extremely cruel.  I immediately told him (with utmost kindness and respect to keep from embarrassing him) that I had a voice disorder called Spasmodic Dysphonia and it was very difficult for me to talk.  I also told him that it was not polite for him to make fun of me.  He told me his name and said he was sorry and that I completely miss-understood.  What was there to misunderstand? I sat back down to finish my interrupted private bank transaction with my teller and began to cry.  The manager was walking around and heard the incident, but never came over to address the situation.  Once my transaction was complete, I stood back up and reached out to touch the guys arm in kindness and in a way to console him and to ask him to think twice before he makes fun of someone.  I also asked him to try going a day with a funny voice like mine and attempt to order a coffee at Starbucks, go to the store, a drive through and to his bank and see how difficult it is.  I told him that he need to have compassion for those with a disability.  I then left.  I was embarrassed, hurt and extremely sad that he chose to not only interrupt my banking transaction to be mean and cruel, but he also had the audacity to say I misunderstood.  YES...I do sound very much like Gollum from Lord of the Rings.  I do NOT need a perfect stranger in a professional banking setting to interrupt a private and personal transaction to make fun of me.  
 
I am certain every beat of the incident was video tapped.  His speaking to me, my tears and my reaching out to him in kindness to direct him to think twice before speaking.  I have told several people about what happened that day.  Most are telling me to sue.  Get him fired.  Make a big "to do". The more I think about it, the more angry I become.   But what I would rather see is the staff to be trained on ALL disabilities.  Not just deaf, blind or a physical, but a speech impairment is just as traumatic to live with.  I have been wanting to make a documentary of a day in my life with Spasmodic Dysphonia.  It is very difficult to do the most simple day to day tasks that we all take for granted.  I am laughed a lot by adults.  In fact, that morning, the gal at the Starbucks in Ellensberg, WA imitated my voice as she repeated my order back to me.  It was hurtful, but not nearly as brazen as the guy at the bank who was deliberately interrupting me to make fun of me. I sometimes make fun of myself.  But I never welcome this from a stranger.  Poor POOR customer service.  RUDE.  This is not my regular branch BTW...My branch is WONDERFUL...WALLINGFORD!!!  They rock!  

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Redmond Branch at Redmond, WA
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Blondee
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by blondee, Dec. 21, 2012

I agree with descriptions from others about other branches.  It must be systemic.  All a bunch of very immature kids who talk too much and don't know what they are doing.  Whenever there is an issue (after all the time wasting) then they have to get "permission" or "talk to the manager" who is usually chit chatting with one of the others.  This takes forever to get one of them out and then they never fix anything.  They simple come, waste more time, read the screen which says exactly what it did when the "teller" was there, and then I leave.  They have been wanting to hold "escrow" checks which are good as gold, from local banks for a week.  Really???  I am closing my account and never looking back.  It's too bad.  Used to be an awesome bank.  

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, La Mesa Springs Branch at La Mesa, CA
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Too busy joking with you to get your transaction correct
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by WellsisnotWell, Dec. 20, 2012

They fired all of the tenured bankers and hired a bunch of their little "friends" who are immature. They joke, laugh, talk about the weather, give you candy like you are a kid at a doctors office, waste time..they need to just do their jobs. Wrong deposits, wrong change back...unreal. Whoever is the manager should be fired.He is not training these people properly !!!! This is a business not a social visit.The one on West gray is just as bad.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Kirby And Kipling Branch at Houston, TX
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they are horrible
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by kn1ghtus, Dec. 18, 2012

wow we just moved here and switched banks because of how bad they are.  They are immature, and rude, and think they are doing *YOU* a favor to allow them to serve you.  

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Wells Fargo Bank, Iliff And Buckley Branch at Aurora, CO
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Most Unprofessional Branch
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by SL1998, Dec. 17, 2012

I have been banking with Wells Fargo since 1998. I have stayed with them because their employees have always been very professional....until today, their store manager, Sherine, is probably the most unprofessional Wells Fargo employee I have ever come across. Just to give you an idea, while I sat and waited to be helped, she was busier telling one of her employees to go back to Starbucks and return her drink becuase she did not like it. Felt terrible for the teller as he was trying to explain he was embarresed to do so. Later on, I called in becuase the banker that assited me gave me the incorrect information. Sherine answered the phone and was not only unprofessional and unhelpful but also so rude! What happened to the customer service Wells Fargo strives so hard provide their customers? I guess they are too busy worrying about their Starbucks not tasting "right" as she described it earlier.

 

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Mae Anne - Mccarran Branch at Reno, NV
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ambassador
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by rascal, Dec. 14, 2012

the specialty here is incompetence and CYA. just a dreadful operation soup to nuts, and it extends to other areas of wells fargo.  this is the sort of operation that gives banking a bad name.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Austin Tarrytown Branch at Austin, TX
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count every cent befor you walk away
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by crow777, Dec. 11, 2012

I recived a check from my mother in law who is bed ridden with cancer and cannot run errands her self I cashed the check in a hurry and went acrossed the parking lot to pick up her rx when I noticed that I was misssing 100 dollars couldn't have droped it because I put the money into my pocket befor even walking away returned to the bank to find out what happened and was told to wait for them to help every other costumer that was in line and would walk in befor they could help me because they had to count this particular cashiers drawer I waited over 3 hours (keep in mind I'm trying to pick up time sensitive rx for my sick mother in law) while waiting I watched that the woman that help me had left and every employee in the bank switch rejisters use the one I was gelped on and more talked with sevral represenitives while I waites and they all gave me the attitude that I was trying to rob them very frustrating they then took my phone number and told me they would call me when they counted her till and to date I still have not recived word on were the money went or if they even looked for it thanks well fargo for littraly robing my retierd dieing mother in law

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Riverton Branch at Riverton, UT
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Wells Is The McDonald's Of Banks
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by drsnyc05, Dec. 10, 2012

I used to have a business account with Wachovia Bank.  Once they were taken over by Wells the banking experience has gone to sh^t.  Wells Fargo is NOT a customer oriented bank.  They are a self-serving bank among the other self-serving, McDonald's banks, Chase, Bank Of America and Capital One.  I once deposited money into my personal account, kept my receipt.  Sure enough, the money never went in and even though I had my receipt, they argued with me about giving me temporary credit until they did research.  What nerve!!  I put money in my account and with the receipt in hand, they still aggravated me to no end.

Do yourself a favor and keep your hard earned money in a safe before using Wells.  This banks sucks to the highest degree.  All the branches are the same.  Just like all the McDonald's restaurants are the same.  ZERO PERSONAL SERVICE!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 1 - 2 banks before.
* this review was made on Wells Fargo Bank, Ardsley Branch at Ardsley, NY
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