Home > Massachusetts Banks > Brockton Banks > Webster Bank Brockton > Webster Bank, Oak Street Branch
Webster Bank, Oak Street Branch
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| Name: | Webster Bank |
| Concentration: | Commercial Lending Specialization |
| Established: | 1870-01-01 |
| FDIC Insurance: | 1960-07-01 |
| Holden By: | Webster Financial Corp |
| Charter Class: | Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC) |
| # of Branches: | 204, view all, view on map |
| Website: | http://www.websteronline.com |
| Total Assets: | $65,014,259,000 |
| Total Deposits: | $54,634,345,000 |
| Total Equity Capital: | $8,722,077,000 |
| Total Domestic Office Deposits: | $54,532,942,000 |
| Net Income: | $21,577,000 |
| Quarterly Net Income: | $21,577,000 |
| Return on Equity: | 1% |
| Quarterly Return on Equity: | 1% |
| More... | |
Client Review
13 client reviews of Webster Bank scored 3 out of 5.
I Came for the Rate and Stayed for the Service
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by FHH0, Sep. 01, 2020
The bank offered a unique competitive rate but clearly understands service. They know me by name on the second call; provide money and slips to my car with COVID precautions; think through to solutions.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Webster Bank, Newton Center Branch at Newton Center, MA
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby FHH0, Sep. 01, 2020
The bank offered a unique competitive rate but clearly understands service. They know me by name on the second call; provide money and slips to my car with COVID precautions; think through to solutions.
* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 1 - 2 banks before.
* this review was made on Webster Bank, Newton Center Branch at Newton Center, MA
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Feeling Robbed
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by ZERAFIA, Jan. 16, 2020
This morning I checked my account to see what funds were available for my grocery shopping trip later this evening. As I logged in, I was horrified to see I had yet TWO MORE OVERDRAFT FEE's both at 37.50 each. To my dismay I called the 1.800 number to speak to a representative because I had the funds in my savings account. The lady gave me such a ridiculous excuse, blaming me the customer for not selecting the correct account in which my funds would transfer over. After several minutes of listening to her excuse I decided to close out this account and switch banks. This IS HEARTBREAKING, I joined Webster after my father died because it was HIS BANK, I thought this was a Bank designed to help families, instead it takes $75.00 from me, a single mother for NO REASON.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Webster Bank, Bloomfield Branch at Bloomfield, CT
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby ZERAFIA, Jan. 16, 2020
This morning I checked my account to see what funds were available for my grocery shopping trip later this evening. As I logged in, I was horrified to see I had yet TWO MORE OVERDRAFT FEE's both at 37.50 each. To my dismay I called the 1.800 number to speak to a representative because I had the funds in my savings account. The lady gave me such a ridiculous excuse, blaming me the customer for not selecting the correct account in which my funds would transfer over. After several minutes of listening to her excuse I decided to close out this account and switch banks. This IS HEARTBREAKING, I joined Webster after my father died because it was HIS BANK, I thought this was a Bank designed to help families, instead it takes $75.00 from me, a single mother for NO REASON.
* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Webster Bank, Bloomfield Branch at Bloomfield, CT
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by WebsterISGreat 2020-05-27 13:15:18
All you needed to do instead of speaking with someone on their 800 number is to call the branch office and ask for the manager or assistant manager, explain the situation and the $37.00 overdraft fees would have disappeared. It would have taken less time than to write an OMG I am so disappointed message and you would have gotten satisfaction. Unless you make a habit of bouncing checks, the people at Webster Bank are very forgiving. Call the branch next time.
by JCapp 2020-11-05 15:06:21
Nice staff except one person everytime I go to make a transaction with Shannon it’s a problem. Like being in another Country. So I pulled my account out as did most of my family.
by KEMemory 2021-04-16 16:07:32
I just read the bank's response to the woman who was charged twice for overdraft. It was not professional or kind and was written in a punitive manner. An experienced professional coule have handled it in a much more positive way as well as using it to teach others an alternative method of solving the problem.
I have used Webster Bank for 30 years and have always had positive experiences. I was very disappointed to read the response provided.
I have used Webster Bank for 30 years and have always had positive experiences. I was very disappointed to read the response provided.
Thankful for a change in management
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by Cranston4Life, Oct. 06, 2015
The new branch manager and assistant manager truly understand customer service. They go above and beyond to provide excellent customer service. I wish more companies provide the service this branch does.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Webster Bank, Pontiac Ave Branch at Cranston, RI
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Overall Rating Interest Rate and Cost Office Environment & Staff Waiting Time Other Servicesby Cranston4Life, Oct. 06, 2015
The new branch manager and assistant manager truly understand customer service. They go above and beyond to provide excellent customer service. I wish more companies provide the service this branch does.
* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Webster Bank, Pontiac Ave Branch at Cranston, RI
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