Full Service Brick and Mortar Office
Review: 3.5star16 client reviews
Location:319 Cottage Grove Rd
Bloomfield, CT 06002

Hartford County
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Branch Deposit:$121,225,000
FDIC Cert:#18221

The Bank

Name:Webster Bank
Concentration:Commercial Lending Specialization
FDIC Insurance:07/01/1960
Charter Class:Commercial bank, national (federal) charter and Fed member, supervised by the Office of the Comptroller of the Currency (OCC)
# of Branches:198, view all, view on map
Total Assets:$74,875,514,000
Total Deposits:$61,191,042,000
Total Equity Capital:$9,131,026,000
Total Domestic Office Deposits:$61,191,042,000
Net Income:$910,939,000
Quarterly Net Income:$194,722,000
Return on Assets:1%
Quarterly Return on Assets:1%
Return on Equity:10%
Quarterly Return on Equity:9%

Client Review

16 client reviews of Webster Bank scored 3.5 out of 5.

Feeling Robbed
 2star Overall Rating
 3star Interest Rate and Cost
 2star Office Environment & Staff
 1star Waiting Time
 1star Other Services
by ZERAFIA, Jan. 16, 2020

This morning I checked my account to see what funds were available for my grocery shopping trip later this evening. As I logged in, I was horrified to see I had yet TWO MORE OVERDRAFT FEE's both at 37.50 each. To my dismay I called the 1.800 number to speak to a representative  because I had the funds in my savings account. The lady gave me such a ridiculous excuse, blaming me the customer for not selecting the correct account in which my funds would transfer over. After several minutes of listening to her excuse I decided to close out this account and switch banks. This IS HEARTBREAKING, I joined Webster after my father died because it was HIS BANK, I thought this was a Bank designed to help families, instead it takes $75.00 from me, a single mother for NO REASON.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Webster Bank, Bloomfield Branch at Bloomfield, CT
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3 comments. Add a comment

by WebsterISGreat 2020-05-27 13:15:18
All you needed to do instead of speaking with someone on their 800 number is to call the branch office and ask for the manager or assistant manager, explain the situation and the $37.00 overdraft fees would have disappeared. It would have taken less time than to write an OMG I am so disappointed message and you would have gotten satisfaction. Unless you make a habit of bouncing checks, the people at Webster Bank are very forgiving. Call the branch next time.
by JCapp 2020-11-05 15:06:21
Nice staff except one person everytime I go to make a transaction with Shannon it’s a problem. Like being in another Country. So I pulled my account out as did most of my family.
by KEMemory 2021-04-16 16:07:32
I just read the bank's response to the woman who was charged twice for overdraft.  It was not professional or kind and was written in a punitive manner.  An experienced professional coule have handled it in a much more positive way as well as using it to teach others an alternative method of solving the problem.

I have used Webster Bank for 30 years and have always had positive experiences.  I was very disappointed to read the response provided.

All Reviews...

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