Washington Federal Bank, Review

Washington Federal Bank, Review

Average rating based on 7 reviews
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
5 star:
3
4 star:
2
3 star:
0
2 star:
1
1 star:
1
Rude new employee
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
by Sadd, Jan. 06, 2019

We have a safety deposit box at this bank and recently went in to access it. The clerk there was very rude. She is our neighbor and has proven to be hateful toward us outside of her job, telling many lies, making threats and then acting on them, etc. But we never expected that the bank managers would allow her to treat customers with such rudeness inside the bank. There is simply no excuse for such behavior.

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had >10 banks before.
* this review was made on Washington Federal Bank, Cave Junction Branch at Cave Junction, OR
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Excellent bank great staff
Overall Rating
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by JWitt, Jul. 18, 2019

When I was looking for a bank to fit my need, I was referred to Colleen Ward at Washington Federal in Green Valley.  She was very professional, very friendly, and the whole staff has been great to work with.  This is a top notch bank and I have been highly satisfied going to them for my needs. Thank you Washington Federal and thank you Mrs. Ward for all your assistance so far!!  If it were possible I would give them 10 Stars and 2 thumbs up!!

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 3 - 5 banks before.
* this review was made on Washington Federal Bank, Green Valley Branch at Green Valley, AZ
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My bank is Great!
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by RetiredRanger, Aug. 01, 2018

I have been with Washington Federal for 12 years. I first opened an account in Vancouver, WA. The people at that branch were friendly and helpful. When I moved to Silver City, NM I was happy to see that a Washington Federal just opened a few blocks from my home. The staff there is always available in person or by phone, and the window cashiers are professional, but friendly. This bank is a "keeper".

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Washington Federal Bank, Silver City Main Branch at Silver City, NM
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Ruth Groat & Leroy Groat.
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by rancher, Nov. 19, 2015

 I used to be with South Valley Bank before it converted to Washington Federals system. the date was April 19-21, 2013.  I have been happy with it ever since. I like having it on my  computer so I can organize our life.          I used to put    rancher  then cupoftea when I started on the computer.

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on Washington Federal Bank, La Pine Branch at La Pine, OR
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Phone
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by kamerecarol, Feb. 25, 2014

I'm trying to get a hold of the bank for some information, the phone has been ringing for three min. and just hung up on me.  What do you have to do to contact these people??

* this reviewer has be with this bank for >10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Washington Federal Bank, Campus Branch at Klamath Falls, OR
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Ms. Margaret Nickelson
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by sukie32, Jul. 15, 2013

I have a savings account and a lock box at the Washington Federal branch in White City, OR, simply because I had an account at South Valley Bank and Trust.  I went in today to access my lock box and to get my friend access to the box as well.  I signed in and was allowed to take my friend back with me to access the box.  When my business was complete, i was told to wait while they found out how to give my friend access to the box.  After a considerable wait, both outside the office and while the staff person was on the telephone trying to find out how to do this, we were told that a new contract must be signed by both my husband and myself.  My husband was not with us, and, keep in mind, my friend had already been granted access to the box earlier within the hour.  South Valley Bank and Trust has been named as the trustee for our family trust so I am loathe to pay my attorney to change institutions but, if this is an example of the service I can expect from Washington Federal, then I am tempted to do so.  This extra layer of bureaucracy seemed to me to be wholly unnecessary, considering they had already allowed my friend access to the box.  In the past I have given this same friend access to my lock box at no less than 4 other banking institutions with adequate identification and with a signature.  I am not happy.  I much prefer the service I got from South Valley Bank and Trust to the service I got from Washington Federal today on my first visit to them since they bought South Valley.  As an aside, the first person we encountered today kept referring to my friend as my "son" even though he is 62 and I am 65.  This shows very little attention to detail.  She was not the one who kept us waiting and who was requiring that my both my husband and I sign a new contract before my friend could have access to the box.  I left the bank far less than satisfied.  Further, I resent the requirement to establish an account in order to make a complaint and no where am I asked for my name.

* this reviewer has be with this bank for 6 months - 1 year
* this reviewer had 6 - 10 banks before.
* this review was made on Washington Federal Bank, White City Branch at White City, OR
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Love My Bank!
Overall Rating
Interest Rate and Cost
Office Environment & Staff
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Other Services
by jesika1, May. 10, 2013

This is a great bank! I have accounts at many other banks but this is by far my favorite! There is rarely ever a wait time. The rates are average, but the employees are above average and always willing to help!

* this reviewer has be with this bank for 3 - 10 years
* this reviewer had 3 - 5 banks before.
* this review was made on Washington Federal Bank, 1800 Telshor Branch at Las Cruces, NM
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