FirstBank, FEDERAL AND ALAMEDA BRANCH

Worst. Bank. Ever.
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by cnobleco, Jun. 11, 2013

I've banked in five states-this is the first time I've felt the need to not only write a review, but actually write to the FTC about this bank and it's "fuzzy math".  Forget the antiquated business practices and the non-existent customer service! Here I am two months later, still hassling with them.

Back on April 10th, I made a deposit to one daughter's account while she was away, double checked the deposit slip, all good.  Days go by and it's still not showing up in her account.  We both called and spoke to person after person who had NO clue.  Then I spoke to this snotty "manager" Jennifer Sexton, who tells me, "oh it went into someone else's account-same last name" like the fact that the last name being the same somehow makes it ok?  That someone else happened to be my other daughter-who is in the process of buying a townhome.  She then starts getting questions from the mortgage company about the rogue deposit/withdrawl on her bank statement.  I ask for a letter of explanation to be sent to her.  It was dated weeks later, the 1st of May,  yet not postmarked until the 15th of May. To lazy or incompetent to make the mailbox?  I then called and spoke w/ Ron Tildon (or Tilton?) who is supposed to be the regional president.  Guess what?  Just as snotty-just as incompetent.   It's no wonder this place is riddled with suck-it comes from the top down!

Needless to say, accounts are closed-and so far, we LOVE Bank of Colorado!

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 3 - 5 banks before.
* this review was made on FirstBank, Federal And Alameda Branch at Denver, CO
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1st bank asses
Overall Rating
Interest Rate and Cost
Office Environment & Staff
Waiting Time
Other Services
by naterally, May. 29, 2013

today the bank calls me and tells me an old account of mine is overdrawn. I say let me tell you the immpossibilities. the account is set to decline charges that may overdrafted and i have not used it in months. Gisela Garcia tells me its a fee for a garnishment. I say you cannot garnish an account that has zero in it. she asked if I want to transfer funds from my business account into my personal account to cover the 100 dollar charge for the garnishment which nothing was paid because the account was at 0$....
I told her I may be closing my business account because of the outlandish charge.
I soon checked my bank account balance come to find out that a telephone transfer was made immediately after I hung up the phone with Gisela Garcia.
immediately called the woman and asked about the ILLEGAL/ unauthorized transaction. she immediately put me on hold for an extended time at which I called back and she did not answer only to put me directly to hold again...
so I immediately called Tony Oum in which he only argued with me further then I asked for Tom Rights telephone number the regional manager.
tom was apologetic and kept saying it was legal (BS!)
but refunded my $100 for the service that never happened. Gisela Garcia does not belong in the banking industry making judgment calls on business accounts. I am pulling my business account from 1st bank to say it nicely...

* this reviewer has be with this bank for 1 - 3 years
* this reviewer had 1 - 2 banks before.
* this review was made on FirstBank, Federal And Alameda Branch at Denver, CO
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