NBT Bank, NINE MILE POINT ROAD BRANCH

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by Emdunne141, Jul. 18, 2025

I have been a customer at this location through three bank incarnations (the original Fairport Savings, bought by Evans Bank, bought by NBT). Sadly, since the days of Fairport Savings, the service and expertise at this bank have continued to deteriorate and my first (and hopefully last) experience at this newly procured branch reinforced that trend. No greeting upon entry (despite the obnoxiously loud doorbell announcing customers’ entry), one customer in line, wait time far too long for the absence of business, and 4 employees on the floor. The teller who helped me was in fact lovely and professional and I understand she was troubleshooting for her customer. However, the lack of any acknowledgement or support from the rest of the employees is a travesty. One woman was in fact sitting and staring only at the teller. Now I can imagine that she was training the young woman, but also, she was a statue. No greeting, no prompting, no movement, no support, no nothing. Just a death glare at the teller she was 6 inches from. It was eerie and discomforting and fairly insulting since they had a customer in line. Almost closed my accounts when Evans bought out Fairport Savings. Definitely plan on it given the utter lack of customer service now present on the premises.

* this reviewer has be with this bank for >10 years
* this reviewer had 1 - 2 banks before.
* this review was made on NBT Bank, NINE MILE POINT ROAD BRANCH at Fairport, NY
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